I followed my insurance company's recommendation and used Medford Auto Center for repairs on my electric vehicle. Although they are certified to repair electric vehicles, they weren't able to (which is understandable) so they had it towed to a dealership for my make of car (also understandable). However, instead of towing it to one a few miles away in a neighboring town where we bought it, they towed it to LEOMINSTER, where it remains, three months later, at a shop that is barely working on it and hasn't figured out what's wrong with it. When I asked the guys why they had it towed to Leominster, they said that they had a relationship with them, which I'm sure is true, but is a terrible reason to send a car 50+ miles away to a shop that is unprofessional and won't complete the repairs in a timely manner. Initially, Medford Auto Group also tried to give me back the car when there was a warning message on the startup screen, telling me that it "should go away while driving" and to bring it back if it didn't. Well, it didn't go away, and instead I got stranded when the car wouldn't even open with the manual key and it had to be towed again. That they were willing to say "hey good enough, don't worry about this warning light" and send me on my way with the car was pretty unprofessional. Because the car needed more work at that point, we had it taken directly to the dealership, but our dealer won't touch it because it was already taken to a different dealership, so back to Leominster it went. I have no doubt that if you have an uncomplicated repair this place can take care of it fine. But if it requires any kind of work outside their wheelhouse, expect them to prioritize their relationships over the customer experience. read more

WARNING ! Read this whole review so you won't have any regrets later . If you care about your car , don't take it to this place ! I was deceived by the positive reviews and the fact the body shop looked fairly new . My 2016 Toyota Highlander was hit on the driver's side and needed repair on the front fender, side mirror ,driver's door ,passenger door , rear quarter panel , rear bumper , rear wheel . When i dropped my vehicle , i was told it would take about two to three weeks to have repaired . Vehicle was left on a Monday with the insurance check . I went back to get something in the car on Thursday and 60% of the work was already done . The other 40% took another 2 months !!! When the time came to pick my car , My weathertech winter mats were gone ! Rear bumper had over 1 inch gap from the quarter panel , the bottom of passenger door had a gap of over 2 inches from the body of the vehicle .It was supposed to be completely closed( This is unbelievable ! ) , Driver seatbelt was jammed , happened when they tried to fix the gap on the passenger door , the car had a nasty cigarette odor inside (Car was bought new and no one ever smoked inside ) . I told them to fix what was wrong and gave them another week . When i came to pic it up again i notice a scratch on the passenger door that was replaced .They tried to buff it out but couldn't . I also notice they painted over a dent on the front fender and a dent on the driver door that they were supposed to fix and Instead of installing i new side mirror (paid by the insurance ) they just replaced the glass on the old one that got hit and now it's falling apart because the glue they used couldn't hold it together( This i noticed two months after pick up as the glue weakened ) . The gas tank lid wasn't even painted on the inside and they had to do it over . They also left my engine compartment covered in bodyshop dust ! They also left overspray on windshield ( Professional places always go over and remove overspray ) .When i left the vehicle i told them to take a good care of the car that i would leave a great review about it . That's how they took care of it . Positive reviews can left by friends , employees , family members and people who don't know how to inspect their vehicles so be careful in what you chose to believe . I took the car home and after noticing other faults in different light conditions i went back to tell them what kind of review i'd be leaving . One of the managers told me that i caused the dents on the front fender and driver door . Then i showed him that there was no damage to the clear coat and paint and the dents were clearly ignored by the bodyman . He was lost for words at the moment and said i should do whatever i wanted regarding the review . I wish i could leave a 0 Star review . Now You know ! I honestly did not want to leave this kind of review and i told them that multiple times . read more

There is a reason they have 5 stars - these guys are the real deal. They are kind, work with you, communicate, and do great work. John is friendly and caring. Oscar is talented beyond words. My car was returned clean and fixed. Don't look anywhere else, come here first!! UPDATE (2019)! When I got rear ended almost 2 years after first discovering Medford Auto Center, I wasn't stressed because I knew I could count on the guys at Medford Auto Center - and I was right! They helped me navigate a not so user friendly insurance company, replaced my bumper in less than a week, and returned my car detailed on the inside and out. I'll tell anyone who will listen - you can trust these guys and feel assured knowing they will do a spectacular job. Not to mention the entire team are genuinely good people. UPDATE 2021: no surprise, just more great work. see photos!!! read more

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An animal hit my car on the highway and my insurance company recommended Medford Auto Center. They were extremely personable, and repaired my car in three days. I highly recommend! read more

Zero customer regard and zero communication skills. Only cares to satisfy insurance requirements, doesn't care about customer satisfaction. I do not recommend. read more

Dishonest. They will happily take your $ and fix anything..Including things that don't need fixed. And if you're a woman well... Don't bother! read more

Just received my vehicle back from Medford Auto Center and I couldn't be happier with the work they did. This was actually my second visit to their shop because they did such an excellent job the first time I needed to get a repair done. When I was recently involved in a pretty bad accident I honestly thought I'd never drive the car again but I brought it to them anyways. The level of service John provides and advice he gives is like talking to a good friend. His goal is to ensure you are happy and the work the shop does is impeccable. My vehicle looks better than it ever has and I'd never consider going to anyone else if I need work done again. read more

I have been to Medford Auto Center once before my last experience here just a few weeks ago. I decided to return because the owner, John helped me tremendously a few years ago when I got into an accident. I was in a tough situation with my insurance and John was able to talk to my insurance company and also made me feel like things we're going to work out well in the end. Thanks to Medford Auto Center I left feeling relieved for both my car and my wallet. My boyfriend and I were in an accident about a month ago and I knew instantly I would take it back to see John at Medford auto center. The Mazda we brought in had a significant amount of damage to the front of the car. Since we could not use insurance, John worked with us to find the best parts at the lowest possible price. My boyfriend who knows quite a lot about cars was so impressed with the end result! The car truly looks brand new. It is not extremely common that businesses like this exist; where both curtesy and consideration of the owner along with the quality of the service is above average. They are timely, professional, kind, and most importantly trustworthy! When the opportunity presents itself I urge friends, family, and others to bring their vehicle to Medford Auto Center. You will not be disappointed, and you will leave having experienced phenomenal and reliable service. read more

I was in a car accident a few months ago where the other party was found at fault and my car was towed to Medford Auto Center. The customer service here is excellent. My car looked great/functioned well when I got it back. John and the staff are very welcoming and friendly. I recently got into another car accident and am back at Medford Auto Center. Once again, John was very friendly and accommodating. He was very patient and answered all my questions. He also helped to arrange my car rental. I highly recommend Medford Auto to anyone who needs collision repair. read more

I've always had a great experience with Medford auto center. John is a very nice person and he is very personable. He knew exactly what to do in order to get my van fixed. The paperwork in the process seemed effortless. When I came to pick up the van, everything was perfect and looks like brand-new. I would recommend Medford auto center to anyone Who needs bodywork done on their car. read more

I damaged the passenger door panel quite badly on the car that my wife and I share - the accident was totally my fault and I felt awful about it. I received a quote from a different repair center in Medford and was surprised at the cost to repair it. Decided to get a second opinion and went to Medford Auto Center and I am so glad I did. John was great to work with, his estimate was significantly lower than the competitions quote; the end result of the work was great, plus they detailed our car and helped arrange our rental at a good price. Very happy and would highly recommend. read more

I highly recommend this place to anyone in need of car repair! John is personable, professional and patient - he even spoke to the insurance company for me to navigate the claim I filed and coordinated getting my rental car. I had to wait a little longer than expected due to delivery delays for the parts because of COVID-19, but John and his team delivered top notch service and kept me posted every step of the way. My car looked better than new when I picked it up, and even came fully detailed and washed. Will definitely be back again if I'm ever in need of getting work done in the future! read more

Came here for a fender bender repair. Friendly staff and excellent repair skills. Car looks brand new! They even detail the inside and wash the outside, they give you the real VIP treatment. The whole process was seamless. I had another scratch on my car from an unrelated incident, they were aware that I was a nurse and they fixed the scratch free of charge as a thank you for being a healthcare worker during the pandemic. Such an amazing gesture and shows you the type of people who work here. A bunch of stand up guys! Highly recommend. read more

I had my car fixed with Medford Auto Center and I was amazed at how new my 2013 Altima came back. It was in a car accident and there were absolutely no traces of damage, they are real experts at their trade. The customer service by all staff was pleasant and the owner John was a joy to work with as he was very patient throughout the whole process. I inquired about tinting my windows and without a doubt they have my business. Thank you Medford Auto Center!! read more

Highly recommend! When my brand new car got a nasty dent in one of the doors, I was so upset, but these people turned everything around. They were friendly, polite, professional, they patiently explained things in detail and worked with me through the whole process. They made it very easy for me. John gave me a discount and helped me get a rental van to accommodate my needs. Within a couple days time, my car was shiny and new again, and they even washed it for me! Hopefully I will never need to come back but if the need ever arises, I would come back here without hesitation! read more

Absolutely top notch service. We found Medford Auto Center on the web without a recommendation, and we were nervous at first. But, once I came in and talked to John, I knew I was in good hands. He was able to give me an accurate estimate quickly. When I finally brought the car into the shop, I asked him to do even more work than we talked about. He was understanding and gave me a very fair price. I was impressed. Once the work was done, I found that John had had the car detailed as a courtesy, so now it looked great inside and out. I was very happy with the work they did and I will not hesitate to come back here the next time I need body work done. read more

I got into a fender bender and had to go through insurance, adjuster, auto body shop etc. I found Medford auto body on a list that my insurance adjuster gave me. I basically picked his name out of a hat, and I couldn't have been any happier. John, the owner was so pleasant to work with. Very knowledgable on all aspects of my vehicles cuts and bruises. I would recommend this body shop to anyone! If you live in the Medford area, give John a try! He is excellent!! read more

My partner was recently in an accident and ended up at this auto body shop. I admit I was skeptical but it was his car so be it. Well he was very happy with the service. John was very courteous and did a great job. read more

I finally brought my car in for repairs after the blizzard of 2015 and I could not have asked for a better experience. John and the team were courteous and efficient. They kept me updated throughout the process and completed the job faster than expected. Will plan to come back for any future auto work. read more

Last month I got hit by a deer. A LOT of damage. Had no idea where to go for service. MAC was on my insurance company's list. I googled them and hoped for best, I concur with all the excellent reviews. From the very first call to driving away with practically a brand new car, John, Raphael and their staff were great!! I highly recommend. read more

I recently got into not one but 2 car accidents, both times the other drivers were found to be at fault, cheers Boston drivers! I brought my car to Medford Auto Center and both times the service was excellent. John and his team do a great job, they're knowledgeable and courteous, they helped me out with getting a rental car, gave me advice on how to deal with the insurance company and were just a pleasure to deal with. My car looks as good as new, highly recommend! read more

John and his team were great. I called John in a panic after a fender bender the night before. I wanted to get my car in before leaving for a trip. He looked at my car right away and gave me an overview of what he needed to do. He called me when he said and gave great details on what was wrong. The pricing was honest and fair. Best of all, my car was ready when he said! They put in extra care and cleaned it up inside and out. Cannot recommend Medford Auto Center enough! read more

I was recently involved in a car accident and required some repairs along with some body work on my Chrysler 300, my baby. Lol I had heard good things about this place but had never been there and wanted to be sure I went to a top of the line shop. I was very pleased that I made the decision to try this shop. From the time I walked in the door until I was handed my keys back after the repairs were done I was treated like a VIP customer, which I wasn't lol I was waited on by John who thoroughly explained everything to me and even was able to answer a few questions I had regarding insurance. My repair was delayed by a day because of dealer stock and Rafael called me every step of the way to explain the minor delay and inform me when my car would be ready. I certainly appreciated that. When I picked my car up it looked brand new again. The work they did to my car was superb. They even had my car detailed for me because they felt bad about the delay. I was blown away. The professionalism and courtesy I was treated with along with the outstanding work was more than I could've hoped for. I absolutely recommend this business should you need repair work. This is exactly the kind of local business I want to give my $$$ to. read more

I have been to Medford Auto Center twice and both times was impressed with the quality of work and the fair prices. Should something else happen with my car it will definitely be the first place I go for an estimate read more

Awesome Shop and they do a great clean job,amazing work always my #1 preferred shop, Thanks John.

I was referred to Medford Auto Center by two different people, so I knew I was going to have a great experience. John Jr. was amazing, he took care of everything! When the insurance company was giving me a difficult time, John stepped in and offered to handle it. He made the whole car repair experience a breeze. Not only did they repair my car quickly, they made sure I got a rental car for the time being and kept me updated the whole time. I couldn't be happier!! read more

My 2011 RAV4 got rear-ended right before Labor Day. I brought it there the Tuesday after. The shop was very busy but I don't mind because it is on the recommended list of auto body shops from AAA and Commerce Insurance. I got my car back the week after and the quality was superb. They did everything right; gave me a new bumper, fixed the rear gate like new and even gave my car a detail inside and out. I would highly recommend this shop to anyone. John, keep up the excellent works. read more

I have used the services of Medford Auto Center on three occassions, all with great satisfaction. Timely and friendly service with attention to detail is the norm. read more