This practice is wonderful, from the upfront staff, nurses and doctors. I have been seeing Dr. Ford…read morefor a couple of years now and she is very professional and caring. She is to the point but also has empathy and a great bedside manner. Thankful to have stumbled upon this practice!

Good facility. Clean. Quiet. Hours are standard for healthcare. Hospital area has a gift shop…read moreand coffee shop. Lounge areas are available. On time service so far. Easy to get to. There is a walgreens inside the hospital as well They are going undergoing some renovations They have complementary valet parking as well. Pretty cool

I've been having a wonderful experience here! Everyone is extremely kind and patient, and they've…read moretaken the time to answer all my questions (there are a lot, since this is my first pregnancy)! I would highly consider choosing NWH for prenatal care if you're pregnant. :)

Been having a really good experience with this office the doctors and nurses are super nice and go…read moreabove and beyond

Been calling the office for 2 weeks and even stopped in to get a medicine refill. I have been on…read morethis medication for 10 plus years. I haven't received a call or anything always being told it is sent to the doctor.

I have been a patient of Dr. Lim's since 2017…read more I found him by doing research and reading reviews through various sources. They recently moved to the location at 1050 Essington and it's much nicer than the office on Hammes. Look for the red State Farm sign and you won't miss the parking lot. Dr. Lim is personable and answers all of my questions w/o making me feel like a bother. He has one of the best bedside manners I've come across. The delivery of my daughter, in the fall of 2017, was calm and overall a great experience. The office wait time is usually only a few minutes after check-in. The nurses have always been friendly especially Vicki (I love her almost as much as I love Dr. Lim) The front desk staff is friendly as well. Dr. Lim delivers babies @ St. Joseph & Silver Cross. I recommend Silver Cross! I've written a review for Siver Cross as well. I love that I see Dr. Lim @ every appt. I know some OBs have their nurses conduct the appts and you rarely, if ever see the doctor. If you or someone you know is looking for a caring OB, do yourself a favor and book an appointment w/ Dr. Lim.

Dr Jensen has been my doctor for 20+ years. She delivered 2 of my children. Do appts sometimes run…read morelate? Yes. Has she had to cancel a time or two due to having to actually deliver a baby? Yes. Thats the nature of this specialty. I am honestly shocked by all of the negative reviews here. Dr Jensen has never been anything but forthcoming, honest and compassionate, especially during my times of pregnancy loss. I agree with the other reviewer that this feels like Duly has forced her out. The letter received about her departure was short and vague. If Dr Jensen is choosing to retire, why not just say that? Duly certainly has their hand in this one, once again putting profits over patients.

I just heard Dr. Jensen is leaving Duly. She has been my doctor for over 30 years and I will miss…read moreher. I see a lot of people complaining that she ran late for appointments. This did not bother me because I knew she was willing to spend as much time with each patient as they needed. She would stay and answer questions and was one of the most knowledgeable, caring, and hard working physicians I have ever known. I believe that Duly forced her departure with their neverending push for profitability. It just doesn't pay off for private equity when doctors spend too much time with the patients. I will be looking for a new doctor outside of the Duly umbrella. Good luck to you Dr. Jensen and thank-you for helping me bring my two amazing daughters into this world. You will be missed!!!

Obgyn office front desk staff treated my wife like crap we were 15 mins late. We told them and they…read moredropped her appt and her next 1 with out a call back was rude when dealing with this situation we felt like they didn't care or wanted to help just a lazy sorry and acting like they wanted off the phone if this is the expected care we will get with this office then I can't expect them to do well services when we have lives on the line aka my family

Serious lack in transparency in billing resulted in my bill being double what I had researched…read more(based on what my doctor had specifically told me). When I called to resolve this issue I was told "sorry, but the services were rendered and correct". They didn't care that I was misinformed. Additionally, I was sent a paper bill that was almost $30 higher than the bill in the app that they use. Got it cleared up that I need to pay the (slightly) lower amount, but make sure to ask EXACTLY what billing codes will be used or you will end up paying for extra for "services rendered" that you didn't even know about.

I know Dr. Shamim Patel personally and professionally. She is a conscientious, caring, and…read moretrustworthy person. She is not only a doctor you can depend on, she is a person you can depend on, to listen to you and care about your issues, not just give you a fly-by; she listens and cares about you and knows how to handle the issues you have...not only professionally, but as a human being. This is what makes Dr. Shamim Patel the best; she knows your health is more than 5 minutes in examination room. If you need an OB-GYN Doctor, you should see Dr. Patel; you will be much better off for it.

Dr Shamim Patel is a fabulous doctor who truly cares for her patients. I trust her with life as…read moredoes my family and friends.

Absolutely the worst, Most unpleasant people in the office, IF you can even reach them. Every call…read moreis placed to a call center and none of those people are helpful. Then you go into the office and the staff is rude, insufferable and judgemental. These people dont deserve your money, go somewhere else.

There must be a secret to getting someone from billing to answer the phone before being…read moredisconnected. I am a patient and continue to experience communication issues and long waits with the phone auto attendant as well as getting timely responses from my doctors via MyChart. I've had better luck calling the IRS, seriously. While my care has been good, the communication platforms and long waits have been tragically painful. I can't imagine someone struggling with something like cancer jumping the same hurdles to get a simple question answered about their bill. I personally will be looking for another provider if change doesn't come soon.

I saw Dr. Joseph Martin about 6 months ago and he's a great OBGYN. I would highly recommend him to…read morefriends and family. A lot of my female friends prefer to see a lady OB but I feel that Dr. Martin was able to make me feel comfortable, understood anything that i spoke about and he spent time with me and walked me through my exam and explained everything in lament terms. I will definitely be seeing Dr. Martin for future visits.

Dr. Martin Kind, up to date, gentle and explains everything…read more I had a abnormal test that necessitated followup for one year and his bedside manner is professional and everything you want in an ob-gyn.

Had a surgical consult scheduled for 12pm. This office is 35 minutes from my home. I took time off…read morework to drive there. Once I got there, I waited over 25 minutes, watching 2 other patients come and go during that time, before I asked why I hadn't been seen yet. The receptionist went to go ask, and when she came back she informed me that Dr. Carly Richards had been called to the hospital and was supposed to be back but wasn't. I think they would have just let me sit there indefinitely if I hadn't asked. The waiting room was empty other than the two patients that were seen and gone almost immediately. The level of incompetence is staggering, whether it was a lack of communication on the surgeon's behalf or the administrative staff's lack of awareness, it is absurd. We have been with Duly for years now, but I am done. I will find a different surgeon and medical group.

I can not recommend Dr. Sayla, Dr. Kagan and Dr. Stoeffler. If you want poor bedside manor then…read morethese are your people. I was told at my week 36 appointment I couldn't leave and had to induce due to high blood pressure. The whole ordeal and birth of my second child was a total nightmare. For starters, the rules on Covid are inconsistent. They test the delivering mother but my spouse was not made to take a Covid test. I was told the reason was b/c I was heavy breathing and could infect the nurses and doctor and that was the reason to test only me and not my husband. However, what about the new child we are bringing home. What if my husband was positive? When you have high blood pressure you are induced. That starts with a few things but mainly breaking your water. Doctor Sayla didn't even know she did not break my water correctly. I was left on pitocin for hours until she decided to try to break my water a second time. How a doctor doesn't know a water bag isn't broken is beyond me. She was preoccupied with several C sections and I was not a priority. I was left on pitocin for hours after she finally realized she didn't brake my water correctly. Being left on pitocin makes your cramps horrible and I hadn't even seen my anesthesiologist yet. When I finally saw him he was super rude and rushed. He was accusatory and insinuated that the reason he had to stick me THREE times in my spine - was my fault. My anatomy was off he kept saying. This is my second delivery and Rush hospital in Chicago which is a teaching hospital got the epidural right on the first try. Also try being left on pitocin for hours and going through severely painful contractions while being given your epidural by someone who isn't doing it correctl- he was lacking compassion and patient care. My doctor never came back to check on me through this entire ordeal. Not once did I see her. My doctor wasn't even there when I started pushing and I thought I was delivering my baby with the nurses. After baby came she pulled my placenta too fast and too abruptly and I suffered an inverted uterus due to her manhandling my insides. This is very serious as you can die from loss of blood. I was rushed to the operating room and lost 50% of my blood. Dr Sayla and Dr Stoeffler didn't put me under for this and decided to discuss awful topics such as still births of other patients while I was vomiting violently on myself all while they performed a major operation on me to get my uterus fixed. That night for pain Dr Stoeffler told the nurses to give me ibprophen and I had to question why after suffering significant blood loss- 50% of my blood to be exact- why would they give me ibprofen. I had to fight to be given an anxiety pill and fight to be given a pain pill that wouldn't cause more internal bleeding. The nurses were the only god send in this entire process. Marissa and others were simply angels. Dr Kagan came in the next morning and had horrific bedside manor. He has the nerve to state that he's never had any of HIS patients ever go through an inverted uterus and he hoped they never did. It made me think he either has disdain for Dr Sayla or wanted me to feel awful and like a freak. He then asked my nurse and me if we wanted more blood for the transfusion. I'm sorry-- Is he the doctor or me? He then never ordered the blood after I said yes. I mean talk about lack of decency and professionalism. All of my Edward nurses - Lauren, marissa, katie and nicole were saints. One of the nurses is too intense and talks to fast and isn't reading the room when dealing with patients who are sleep deprived and injured. I was sent home with NO info on my inverted uterus. No info on blood transfusions. My new baby had paperwork but I was given NOTHING on my health and recovery as if I don't matter and like if I can't take care of myself how do I care for a brand new baby. We wonder why new mothers are suffering and Post Partum is on the rise. It's because of terrible doctors like these and the terrible hospitals like this that treat woman like second class citizens. Stay away from Dr Sayla, Dr Kagan and Dr Stoeffler.