We had the best buying experience with our amazing realtor, Sylvia Guerra Fortuin. The entire…read morebuying experience was flawless. And her attention to detail was simply fabulous. We are looking forward to deal with Sylvia again when we are ready to build our dream home. Thank you so much Sylvia.!!

Naomi goes above and beyond to make sure her clients are in the best spot possible. She is a joy to…read moretalk to, and genuinely one of the best people to work with. Treats every client like her own family- & with her access to wholesale rates- you will be in good hands! The best hand wins everytime- go with Naomi at A.A. Genesis for any purchase or refinancing needs!

This was first time buying a home and the experience was great with Naomi. She walked me through…read morethe whole process and was very knowledgeable and answered any and all questions that I had. She was also very friendly and patient. I would highly recommend her and her company for fast and efficient service. I will be going back to see her when it's time to get another house or refinance the one I got in the future.

Wow! We don't know where to start, but we have to say it's been a pleasure working with Roy, he is…read morethe most helpful and kind agent we've ever met. He is patient and explains the process so well! Going into a process you have no knowledge of is very stressful but he made it easier and more understandable for us, basically stress free. One of the most professional and personable person to work with, he's willing to do whatever it takes to see the process through. We highly recommend him to anyone who is looking to find an exceptional Real Estate Agent.

I have never had a realtor as great as Roy. I lived out of town and he took videos of numerous…read morehouses . He always got back to me right away and never once made me feel like it was an inconvenience to him. He could have sold me several other homes for a larger commission but wanted to make sure that I got the right home for me . His super patient and honest.

Working with Erica Luna is always a great experience! Makes the transaction smooth and pretty…read morestress-free. Great communication and always super responsive. Makes things happen! Definitely recommend!

Theyre unresponsive. They act like they dont care. Give you attitude just for asking about files…read more That wouldn't be too bad if they weren't SO SLOW and DRAG THEIR FEET. Avoid these people at all costs.

What a great realtor team. Deldi found us a renter after 7 months on a market with way too much…read moreinventory and few buyers. She has a very professional team who constantly communicates even when they don't have any news of activity. We will list our home with her again next time it is time to sell or rent again.

Deldi and her team are amazing. She got our house listed, shown a hundred times, and sold in no…read moretime, while keeping us in the loop every step of the way. Special thanks to Allison for her hard work and persistence, making Closing a reality.

Let us tell you about our experience with Lily Cantu our agent from Big Realty McAllen Texas…read more Lily Cantu was instrumental in getting us what we were looking for in a town home. If you looking for a realtor, I strongly suggest you contact Lily Cantu. She really enjoys helping her customers. Lily loves her profession and it shows. Thanks Lily Tony and Gracie Saucedo

I'm not going to speak about anyone in particular, in case it's just a one-off and that BIG Realty…read moreneeds to define policies so that each realtor is representing their company consistently. I've never had such horrible service with any realty company or realtor that I've worked with when renting short-term before. We needed help finding a place for a short-term lease (6 months) for rent. We gave BIG Realty (McAllen) 3 months of advance notice (11/19 to 1/15), and the realtor still was unable to find a property (perhaps due to the holidays?). A solution to an issue was only pointed out to us by the realtor only a few days prior to the deadline. During these 3 months, we were only subscribed to a mailing list w/ no updates/calls or anything on what was going on with our choices. Each person works differently, so I assumed that the realtor was doing their best and wasn't the kind of person to update on progress. Anyways, by the time we had reached our deadline, we still didn't have a property. Fortunately due to laws in ATX, it turns out we had to give 60 days notice instead of 30 which resulted in pushing our move-in date 30 days later which gave the realtor more time. However, during this period the realtor still wasn't able to find a property until less than a week prior. As this was around the time when our lease was up, we didn't even get a choice at choosing a property and were forced into whatever property the realtor had found. The property wasn't even on our list. Nonetheless, we finally had gotten a lease agreement w/ address. We were given a leasing agreement written up by the realtor and it turned out the address wasn't even a valid address. This is an issue w/ the listing agent, but we personally had to do some X-referencing w/ maps and other listing sites to figure out the correct mailing address. Once we found one, we verified it w/ the realtor which they had confirmed. We then re-scheduled all our utilities for the new address, and began our move. We had movers (2men and a truck, good service btw) relocate our belongings, and began our drive. During the drive on Thu, we received a call from the realtor that the confirmed address was still the completely wrong address. As we arrived on Thursday night, we couldn't get into the property because the realtor still didn't have a key. We began to wait at the property, but because we were exhausted from the packing, the drive, and it being freaking cold, we ended up going to a hotel. The next morning (on Friday), we didn't get the key until 5-10 minutes before the movers actually arrived at the designated property. This was mid-friday which did not leave us enough time to get water and other high-priority utilities set up. This forced us to stay in a hotel until Monday, but whatever. Now that we're at the property that we were "issued", it turns out that to get the correct mailing address, we had to go to the USPS ourselves to figure it out. The previous tenants have had an outstanding balance on the power meter, and so we're forced to pay a large deposit (Thanks Magic Valley Co-op). The upper window is cracked with a hole as if it's been shot with an air-rifle, garage door opener missing, missing microwave tray and oh, it also doesn't work at all. The most fantastic part is that the mailbox takes a key which the realtor didn't have either. We'd only been here 2 days and had found a half-dozen roaches in a bag of chips that were "chip-clipped", and I'm pretty sure I heard some mice squeaking at 3a as I was sleeping on the couch due to not having put the bed frame back together yet. There's no internet here except for satellite which is not what was on the listing we were given when we arrived. It feels as-if the realtor, definitely never checked this one out ahead of time, and had historically never called us whenever there was some problem or issue that we could readily fix such as with regards to showing proof of employment. Instead, the realtor would wait for us to call/check-up on them before telling us of an issue. I'd only learn about issues that he was having whenever I called about the status which during the 30 day extension I had to call every monday and wednesday. Some issues are listing-agent related, but misssing deadlines, not giving out the listing or letting renters choose what property to rent at, not even informing renters of the necessary utilities, having the wrong address, not even having keys, and finally not having contact information for the landlord prior to the final deadline are a big deal. Don't expect BIG Realty to do anything related to looking out for you if you're renting and are remote.

Nice apartments for a very reasonable price. We lived in one of their one bedrooms and a two…read morebedroom apartment (they have multiple buildings) and both were very nice. The staff is amazing at the front office as well as the guys who worked maintenance. They were very prompt at addressing any problems. They have an online platform where can pay or input a maintenance request.

Both Ryan and Brian have helped me on purchases and sells. Their team is the definition of…read moreprofessionalism and their experience of the market is unmatched. I trust this team to maximize my return on investment, guide me through the entire process and connect me with the best people in the industry. They can simplify the complex issues and help me make smart decisions that are based on their experience. I feel like this makes them a full service real estate firm and I will continue to recommend and use them on all of my real estate deals.

Ryan and Brian were the listing agency on a house I recently purchased. At closing I was told…read moresomeone from Ryan and Brian would be by eventually to remove their sign lockboxes and give me the second key to my property. Today an employee from the office came and took the sign and lock boxes, but never gave my key. I tried to get in contact with multiple people from the office and no one reached out. It took my realtor reaching out before I heard anything. An employee is going to bring my key over a day later. I understand people make mistakes but to not reach out is terrible and then to hold my property for over 24 hours is unacceptable. I will never do business with this agency because they showed me the kind of "professionals" they are.