Needed a locksmith last minute and they reaponded quickly. The customer service was one of a kind. They continued to give me updates as I waited for the technician to arrive. Once the technictian came, he was respectful and answered any questions that I had. However, once he left I noticed that one of my locks was not working as intended. Since I own a Sclange lock, I know they can be tricky. I contacted the company again late at night and they were very responsive in fixing the issue by having the tech come back at any hour. We arranged a time and the tech came back and was able to remedy the issue. Furthermore, they apologized for any inconvenience they may have caused and were willing to do whatever it took if I was less than completely satisfied. I am all about customer service and they have a wonderful staff that knows how to treat customers. I wouldn't go anywhere else if I needed a locksmith in the Pittsburgh area. read more

I am the kind of guy that never writes reviews; unless I want to extremely warn someone or extremely encourage someone. I think I've written 4 reviews in my life and Edwards Bros totally deserves this great review. I needed a spare key for my 2015 Jeep Wrangler and I needed it v. fast. I called many companies to quote me, as you probably know, car keys with chips and features etc. cost a lot. Edward bros was the cheapest by quite a bit. I also needed it fast like in a day or two, and as soon as I called Edwards Bros they were like "we'll get a guy out there in 10-20 min does that work for you?" They even came to my car where I was (at work) because I couldn't leave work yet but needed the key. Can't recommend a business enough, really. They are fast, friendly, reliable and somehow have every key known to man to duplicate yours'. read more

I used Edwards this morning to change two locks on my new house. He called to confirm the time and then proceeded to show up an hour late. I had asked about the costs before he came and was expecting to pay $150 at the most for him to change two locks. Instead the bill came to $415 for 40 minutes work. Needless to say I was shocked. Make sure you get a quote in writing from them upfront before he starts the work. When the office called to see how things went I told them I was shocked at the price. I didn't have anything fancy done and I felt over charged. The cost was not in line with what I expected. The person on the phone couldn't explain it and basically said the manager might call me in 48 hours. read more

I like to relax when I am at home. I like to secure the doors and just sit back and watch tv. The problem with that plan is that sometimes I get super paranoid. I start worrying about my locks and if they are installed correctly. I needed a professional to come by and check out my security. The locksmith came over and showed me the weak areas and how I can improve my security. I feel much safer and I relax a lot better. I can now watch tv in bed without having crazy thoughts of someone trying to break in when I'm asleep. read more

Today, my fiancée and I got home from somewhere, and my key wouldn't turn and open the lock. We called Chipp's Locksmith, who we usually call, but they couldn't get to our house until Wednesday. I just did a google search, and found Edwards Bros Locksmith, and gave them a call. They were able to come out to our house within 2 hours to fix the lock! The guy who showed up was very knowledgeable, and fixed it within 10 minutes! He was a nice guy, and was from Israel. We would definitely use Edwards Bros Locksmith again! read more

I recently had the pleasure of working with Edwards Bros Locksmiths. A technician arrived within two hours of my call, and during that time I was contacted with updates of arrival time. The technician was professional, listened to my needs and made several valuable suggestions that I would not have thought of. He promptly rekeyed my locks and made sure I could lock and unlock them with the keys provided. I was also given a follow up call for any questions or concerns. I would highly recommend this business. read more

I had a great experience being locked out of my new house! I called Edward Bros. based on a somewhat frantic internet search. I had never had to call a locksmith before! Anyway, the locksmith arrived quickly and I was reassured and checked in on by the dispatch person before, during, and after. The locksmith was very professional and got me back inside in no time! Of course I locked myself out the next day, but I had a key hidden :) read more

The driver was on time, professional and very knowledgeable. I had lost my keys and needed s replacement made on a Saturday. He took the time to explain everything and even offered to make a spare so I could avoid this problem again. I hope to never need them in the future but will certainly recommend them to anyone who needs this service. read more

I own a small wine and cheese bar. Someone had tried to break open the lock to the front door some time in the middle of the night. I found this locksmith on yelp and they turned out to be pretty good. They came fast and didn't overcharge. They were very capable and did the work quickly. Overall, I was very satisfied with the work. read more

Fast service. Good bargain. No complaints at all. The man on the phone took my information and told me he could make me a key for a good price. Everything was pleasant and helpful ! I can't imagine what I would do if I did not have this available to me. I'd have to say I'm almost happy I lost my only car key! Thanks ! read more

As another review stated, this company performed great service and the technician, Alex, was very friendly and professional. I had made calls to other locksmith services, but never had a return call. I recommend Edwards Bros very highly and will use them again if the need arises. Steve P. read more

Speedy, polite, communicative. Dispatcher got me a locksmith on site within half an hour of making the call, and checked in on me several times during and after to ensure service was good and everything was taken care of. Will definitely call back if I happen to need a locksmith again. read more

So my boss lost the keys to his office. I was the one who suggested that we call the locksmith. He came over quickly and got key replacements for everyone. Management saw this as a positive movement for my future. Thanks locksmith guy for letting me take the credit. read more

Great service. Polite, professional, under certain circumstances I didn't have enough and they worked with me on pricing. Giving it 5 stars because they were still fair and their programming was only needed once to ensure correct computer/key management. read more

Excellent service. Ethan could not have been kinder and he had my daughter's car unlocked in minutes. From the initial call with the service coordinator to the service provided, I could not be more pleased. Edwards Bros Locksmith is the absolute best!!! read more

Very helpful, had an emergency situation while we were out of town and a friend locked themself out of our house. They were very quick and professional. Extremely polite people to deal with and really helped us out when we needed it. read more

This locksmith arrived at my house within 30 minutes of my initial call to install new locks in my doors. The gentleman performing the work was very knowledgeable, professional, polite, friendly and did a great job. Highly recommend! read more

Great and fast service, I called and explained my situation and they were there around 35 mins. Lets hope i dont lock myself out anymore, but if i do these guys will be getting a all from me again! read more

Edwards Bros Locksmith was great! responsive, quick and reasonably priced. We lost the keys to our mustang and they were able to replace it in less than an hour on-site! read more