We turned our residential condo over to Chaplin Williams in 2017 to the wonderful (then employees)…read moreSabrina in the office with Lee being the man involved in the field with the issues. Unlike some of the reviews I have read we had wonderful, responsive and trusting experiences with those specific folks, but they have since left and moved on. In our now 7th year of this management our tenant moved out at the end of May 2024. In past experiences, Lee had communicated to us regarding potential folks already willing to move in, well before the prior renters last day. Because of this, I called into the office on May 28th, 2024 asking for status. I was told they had showed the condo to 4 people but no one was interested, the prior renter was very clean and that the cleaning company would be in on June 3-5 to do final cleanup and inspections would be done as well. On the weekend of June 1-2 after the renter had moved out, I went to Chaplin Williams website clicked on Owner and opened up a maintenance inquiry asking them to let me know when the cleaning was done so I could reinspect, as I had gone into the condo on June 1st after the move out and found it to be quite dirty. By June 4th I had received zero acknowledgement from Chaplin, as to my maintenance inquiry , called the office at 8:35AM and got the rude answering service person who told me I'd have to call back at 9 (even though online it said they opened at 8:30AM) so I reached out to the owner instead asking her to get me feedback. Later that morning an employee called me back ,after the owner spoke with her I presume and she told me they had not received a single maintenance inquiry from me and that the office did indeed open at 8:30 but she hadn't transferred the calls. Told her I did definitely send and then began to tell her how I sent it and she was completely unaware that her employer had a website that allowed owners and others to place a maintenance inquiry. She began to say she had nothing to do with the website becoming defensive and I told her I never once blamed her for this, as it was clear she didn't create the website and she had not been trained to look in this spot for inquiries. I never did get a response back from that inquiry request. By June 8th after hearing zippo I went to the condo myself with my husband. It was clear that someone had been in "to clean" as they bought a shower curtain and just pulled it closed and took the foil out of the bottom of the oven. There was still crud in the tub and mold on the tiles, still crud on the outside of the fridge, still specs of dirt in the bottom of the fridge, dirty butter holder in fridge, dirty cabinetry, filthy inside oven, no wipe down of the washer and dryer, dirt in the medicine cabinet and kitchen cabinet insides, filthy exhaust hood, no base board or door wipe downs and more. On June 10th I sent email to the owner and the office saying we were totally unhappy with the lack of cleanliness and that we personally would clean it and to stay out of it until I told them it was cleaned and we expected compensation for needing to clean. I was told by the employee that the fridge had non -removal rust, the tub was plastic and couldn't get cleaner and the oven was already cleaned. The owner offered to clean it , but I told her I would do. On June 11th after I sent the office and owner an FYI email saying I am meeting a painter on Saturday June 15th as I think the condo needed painted, I received a call from an employee stating we need to cancel our mutual contract, no 30 day notice like the contract signed on 3/31/17 stated that was required, and I proceeded to say I never said I was interested in canceling the contract and then when she proceeded to tell me "I was rude" and it should be cancelled and I hung up on her and notified the owner. The owner sent a text agreeing the contract should be cancelled, as they weren't meeting my standards. On June 12th I spent from roughly 9:30AM until 2:30PM cleaning the place. The crud was removed from the fridge, the crud and mold was cleaned out of the tub and tiles, the oven was hand cleaned and then I ran the oven self -clean feature on it and all the other needs as listed above and more were done by me. I also had to ask where our microwave was and then the prior renter brought it back to me at the condo, as I was cleaning it. Later that day the employee reached out to say I could come to their office on 6/13/24 after 3 and pick up our keys and money. This is a case of a company that accepts mediocrity, does not communicate properly and efficiently, is unaware of online tools available to their client base, has sub -par low standards as it speaks to expectations of cleanliness and instead of listening and understanding a customers legitimate needs and frustrations ,accepts the hurt feelings of the employees being escalated over instead and then allows a cancel of a contract before a required 30 day notice over taking care of a customer.

As homeowners Chaplin Williams has been managing our property for 16 years. They are worthless…read more No communication other than a rent check every month. They suck you in once they get renters in your property and never follow up on any pics or updates on the property. They are supposed to send pics once a year to show the property in being maintained. I drove from Nebraska to Florida to check on the property myself and walked away with a list of things to be addressed. Not sure what I'm paying them to do. I get letters from the HOA with violations which Chaplin Williams should be handling. Such as pressure washing and fence repair in the property. Still clear. Find a more reliable company.

Patrick is extremely knowledgeable about properties in and around Fernandina Beach. He helped my…read moremom find the perfect home with his patience and diligence. I can't thank him enough for the above and beyond service!

It was such a pleasure working the Patrick. He is an extremely knowledgeable agent and helped us…read morenavigate the Fernandina Beach real estate market with our best interests in mind. Patrick was responsive and excellent since the first phone call. It was obvious that he had gone above and beyond to research everything possible about each property before we viewed it. Once we decided to purchase, he helped us every step of the way from negotiation to final closing. Patrick truly did not disappoint and surpassed every expectation we had for a real estate agent.

Property host is unprofessional as is indicated by her response to my review. Every customer should…read morehave the opportunity to rate his/her experience with this company. My experience was not positive. The property host responded with several comments that were not true. It is obvious why this company has a 1.3 rating on Yelp.

We rented a condo as a vacation rental in September 2018. The unit was inside the resort, in the…read more"Beach Walker" section. The unit was NOT clean and smelled of mold. The shower curtains were visibly moldy. The caulk around the shower was also moldy. We had to clean, burn candles and incense and air the unit out to make it bearable. In addition, they did not tell us that a planned pool renovation would close the pool during our stay. The furnishings in the unit were somewhat dated, but the real problem was mold. Visible mold growing in the showers, and the pervasive smell of mold meant that the unit is a danger to some people's health and had not been properly cleaned, possibly in years. We got a partial refund when we complained.

I had 2 houses under their care for a few years and it was a tough experience. The communication…read morewas awful and every time I asked for more communication it was explained to me that isn't what the other clients want. After leaving from them and having some one else go through the houses they were in utter horrible condition. I had so many repairs to make that were never addressed and the yards were absolutely destroyed. There was no attention paid to any of these properties. I would recommend any other company in town. Steer clear of this company.

We recently purchased a new home in Fernandina Beach. We are from out of state and therefore were…read morenot able to use it as much as we would have liked. So we decided to rent it out for long term rentals. We chose ERA realty. The first few renters worked out well. We then decided to accept an offer to rent to a family for a year. We thought all was good until the end of the rental period allowed us back in our home! Boy were we wrong. ERA was supposed to send maintenance over once a month. If they have done this they would have seen the deplorable condition of our less than 2 year old home, however maintenance was not allowed in the house by the tenants for several months. We ended up having to have furniture and floors cleaned l, walls and doors touched up and a rug replaced. i Would not recommend anyone placing their home in the care of ERA realty.

I can't say enough good about AIPRE. Their professionalism was of the upmost in their field! My…read moreagent Leigh Howe kept me updated on every Activity and all the feedback on my property. She was very knowledgeable of the market and area. I will certainly continue to use AIPRE and HIGHLY recommend you do also.

From the owner: Visit Amelia Island Plantation Real Estate to have our real estate professionals help you find your…read moreperfect luxury Florida home. We have homesites to fit all of your needs and wants. If you are interested in oceanfront condos or homes or interested in secluded villas or marsh view homes, we have something for you!

I was a bit intimidated by Sotheby's because I thought it was only for 1/2 million dollar…read moreresidences and up. Turns out I was wrong. Tina Pierce found us a home that was a steal and was under $300K. She worked tirelessly to find us a home we could afford and still remain in Fernandina. We couldn't quite afford what we wanted on island but we're more than happy with our new place that has a 50-foot porch overlooking the marshes and St. Mary's River across from downtown Fernandina Beach. Top of the line service from Tina including a personalized calendar showing what was due and when. Tina introduced us to a great home surveyor, arranged the closing at her office at a super rate, and generally guided us through the whole process in a low keyed, but elegant, manner. A lovely small private office with tea service was the cherry on top of an experience that was a lot less stressful than most real estate transactions. I definitely can recommend Tina Pierce and Sotheby's.

I met Tina Piece ,who works for this agency, via two community events at which we were both…read morevolunteers. A year later I was in the market for a new home and ran into Tina. Sharing some of my concerns I relayed what was important to me in a house. A day later a few carefully culled listings appeared in my E-mail. After a week two really peaked our interest. Man in tow we looked at both. The first was lovely; but did not meet our needs. The 2nd made my heart beat faster. The seller was looking for a quick closing. With Tina's help we I think we set a record -- and got an excellent price. She was patient and incredibly organized. I would recommend her services to anyone looking for for a painless purchase/sale.

Great service, very professional. Would always consider John to help in selling or purchasing a…read morehome!

From the owner: Buying or selling a home doesn’t have to be stressful. As a real estate agent in Fernandina Beach,…read moreI help buyers, sellers, and investors across Northeast Florida navigate the process with clarity, confidence, and results. As a former certified residential appraiser and three-time Gold Level Producer, I offer a pricing and valuation advantage most agents don’t have. Sellers benefit from accurate pricing and strategic marketing, while buyers gain confidence knowing they’re not overpaying. I serve Fernandina Beach, Amelia Island, Yulee, and Jacksonville, combining local market expertise with proven digital marketing strategies to deliver smooth, successful transactions from start to finish.

From first meeting, to photography to home sold in 4 days! Cannot say enough about the…read moreprofessionalism and expertise of Jenny and her team at Summer House Realty!

Great space for a party. Indoor and outdoor seating, multiple bars available...clean, roomy and…read moreclassy with friendly people ready and willing to help. Great yelp event as always. Thatnks to Rachel, the folfolks at yelp and summer house for putting it togwther

Katherine is super responsive, courteous and knowledgeable. The communications between myself and…read moreSupra are great. I feel very good knowing my property is in their hands.

I have used Supra property managers since March 2023 and found them to be incredibly professional…read moreand efficient. They found me a great tenant that pays on time and their communications with me were always timely and accurate. Fortunately I didn't have any property issues but if I had, I know that they would have been handled promptly and efficiently. Thank you! If you need a company to manager your rental property(s) I would highly recommend Supra!

UPDATE: As of June 16th, 2023, Galphin attempted to take funds out of our checking account without…read moreany prior authorization. By using the checking account connected to our renter's portal, she tried to force us to pay another month's worth of rent that we informed her was in escrow until she fixed the number of problems we had. Not only is that our legal right as a tenant in Florida, but it is against the law for a rental company to set up unauthorized payments when the renter has informed them that rent is being withheld until they fulfill their legal obligation to maintain livable conditions. They are also forbidden from collecting back rent. Original review: This is single-handedly the worst property manager I've ever had to deal with. The new owner has made her career out of gaslighting and avoiding problems in the hopes that no one calls her out on it. She tries to blame it all on the previous owner, but it's been over a year since she has taken over the business and she has refused to fix a single problem. The front door to our house has a constant stream of water coming through every time it rains, flooding the entire first floor. There is a busted water pipe on the second floor that seeps into the room below it - which you can clearly see from the way the ceiling bows under the weight of the water - and she tried to blame us for an excessive water bill while refusing to fix the pipe. The house is absolutely full of mold to the point where my own doctor threatened to call the health department. The front door doesn't even shut all of the way, you have to hold it in place and turn the lock so the lock holds it shut. Instead of fixing ANY of this, she ignores phone calls and maintenance requests while telling you she wants to increase your rent. The best part is that she said that she is demolishing the house and she still expects the carpets to be completely cleaned/replaced in order to get the security deposit back. The house is being torn down. Three families on this property are being kicked out because they want to destroy the house, yet they still want the house professionally cleaned to get the deposit back after a year of actively violating the lease agreement. Do not rent from these people.

Unfortunate. These people don't seem to realize that people's lives are impacted by them not…read moreshowing up. Reached about about a rental they listed about 1 hour before. Left a message "Can you let me know when the home is available and can I see it" also sent a message through the app with the same questions. - No reply Called 3 days later, got the message system again. Asked the same questions, "would like to see the place" and "if it is rented, please let me know" - No reply Called 2 days later (unfortunately a message again). This time left it for the owner. Let this person know about my previous 3 messages, please let me know if this home is available to see. Guess what?!?!?! No reply. It is a shame. I simply wanted to know if this home was available. If it was not, simply send me a message or text letting me know. I can see whey they only get 2 stars on here. Bad business in a small town. Jack