Julian is the tech you want at the Rocky Hill location. The west hartford location did a very poor…read moreinitial replacement and it was very stressful, but thankfully I found Julian and the Rocky Hill team. Extraordinary attention to detail, very honest and professional. Looks BETTER than new!!! Very satisfied.

**Horrific Experience with SafeLite - Avoid at All Costs!**…read more My experience with SafeLite has been nothing short of a nightmare. I purchased a 2022 BMW in February, and SafeLite replaced the cracked windshield before I picked it up. From the start, the windshield had a whistling noise. SafeLite suggested a replacement, but it took them months to get the glass in stock. Multiple appointments were scheduled and canceled due to their incompetence. Finally, in May, they replaced the windshield again, but the calibration failed, leaving the safety system non-functional. They told me it's safe to drive and will call me when the OEM glass is in stock. They have not called back. Almost two weeks later, after recent rains, I discovered water leaking into the cabin, and now all of my climate control buttons and heated seats to stopped working. This is going to be thousands of dollars in repairs. I called SafeLite over Memorial Day weekend and was escalated to customer care, but they were out of the office. My car is currently at the dealership getting assessed for damages, I have called SafeLite customer care FIVE times, and they keep trying to contact this shop and no one is calling anyone back. Technicians voicemails are full. Owners, if you are reading this please call Customer Care back immediately they have been calling and emailing you. This shop will be responsible for all repair bills. This issue is a huge inconvenience and clearly shows SafeLite's negligence. SafeLite has displayed a shocking level of incompetence and irresponsibility. Avoid them at all costs!

Needed a windshield replacement on my Olds. I called several places and WW gave me the best price…read moreand the quickest turn around time. Knowledgeable people, fast friendly service. Highly recommended! Phil, Middletown

From the owner: Owner-operated since 1993, we have serviced more auto glass and windshield customers than just…read moreabout any shop in the area. We do it all, from cars and trucks to big rigs and RVs. That includes windshields, windows, side glass, quarter glass, scratches and truck sliders. We also do glass replacements, windshield repairs, power window regulators, and mirrors. Have a rock chip? You probably don't need to replace that windshield. Let us repair it and save you a ton of money while keeping that factory seal on your windshield. Give us a call today to see how we can help you! Email us to start receiving special offers!

I'm never one to write reviews, but I genuinely don't think I've felt more disrespected in my…read moreentire life. I had an appointment scheduled between 1pm and 6pm to fix a crack in my windshield. No technician ever showed up, and I never received ANY contact from anyone at Safelite. It was after hours and impossible to get through to ANYONE. After an hour of trying, I spoke to a human via the chat feature, and they told me that they reached out to the tech and asked that they contact me with an ETA. I STILL never received any contact. It is now 8pm, and nothing. I purposefully didn't plan anything today so I would be home for this appointment. My entire Saturday was ruined. How DARE you think this is ok customer service?

Called and re-scheduled my appointment 5x!! On their behalf Everytime. Here at my appointment at…read more10:30 had to wait 2 hours just to get in the shop.... Asked for a eta. was told 2 more hours. Called 2 hours later just to be told 2 MORE hours. After 5 rescheduled appointments. I had talked to bruce the manager. Was not very helpful. Im taking the time out my day hoping to save someone else's. As im leaving the guy who parked my car is scratching his nose with his middle finger lol get a new job if you dont like yours hombre . Glad this is finally over.. a nightmare . Just go somewhere else.

After a few other places gave me a wrong diagnosis on Bmw I went there and they repaired right and…read moreway less, If you have a vehicle that needs repairs bring it to Ceglarz, they'll get it right and your not paying 200 dollars a hr like at all these shops, go there and you'll save money and you won't feel like you've been robbed. We are the Customers just cause some guy is nice doesn't mean there Honest.

Honestly i would have to lie to say anything bad about Pete and his associates. They are top…read moreworkers in the mechanic industry and they have helped me really see that there is genuine workers that don't set ur car up for failure. Or even overcharge you for what they have going on,What you're paying for is the quality of the person and the place. I was sold a lemon car and he helped me realize theres super unkind people in the mechanic/dealer industry and he himself is changing the game singlehandedly. Genuinely don't know a better mechanic shop in connecticut!

I rarely leave reviews, but this experience needs to be shared…read more I scheduled a windshield replacement and the first appointment was canceled due to staffing issues, which left me driving with a damaged windshield for an extra week. When the technician finally came, the service did not go smoothly. The install took longer than expected, and the post-install "test drive" lasted over 30 minutes, including time spent parked at an unrelated location without any communication. After the job, I was told the calibration failed, which meant all of my driver-assistance safety systems were disabled. Despite this, the job was marked as "completed" and I was charged in full. Since the replacement, my heads-up display is now blurry and misaligned, when it was crystal clear before. I also noticed what appears to be minor interior damage and questionable alignment around the windshield. The most frustrating part has been the lack of follow-up and communication. I was told I would receive a call, but days went by with no update. Multiple attempts by both myself and customer service to reach the local store went unanswered. The issue had to be escalated to higher levels before I even received a response. When I finally spoke with the store manager, the focus was on having their technicians redo the work rather than addressing the fact that the vehicle was returned in worse condition than before. I was also offered a refund or a discounted redo, neither of which actually resolves the problem. At this point, my main concern is simple: the vehicle needs to be restored to the condition it was in before the service, with fully functioning safety systems and a properly aligned HUD. I would strongly recommend being cautious and making sure you understand how calibration and follow-up will be handled before moving forward with this type of service.

I took our vehicle to Safelite in North Haven for a replacement windshield. The tech took the 3…read moreplus hours needed to install the windshield and calibrate the Nissan Intelligent Dash Cam in the vehicle. The tech ignored that the windshield was damaged before they installed it (or that he had damaged it while installing it.) The tech was more worried about his rating before I had inspected the vehicle. They also cut into the A pillar trim inside the vehicle and damaged the headliner in the vehicle. The manager stated there is nothing wrong with the windshield (which he later admitted the windshield was damaged) but the headliner is supposed to look like that. There were fibers from the headliner, a shaving from the A pillar trim and pieces of rubber seal inside the vehicle, the seat and floor when inspected. The pics show the black painted edge on the windshield, and a clear area on the very edge. this was either damaged before it was installed or damaged during the installation. Either way this is not acceptable.

They came on time and got the job done easy and quick with a fair price. can schedule in the…read moremorning or in the afternoon

Kevin's integrity and professionalism was over and above any expectations i had. He is courteous…read moreand prompt. The windshield he installed is BETTER than the previous replacement one, and he acknowledged my requests without any problems. As a former autobody shop owner im impressed to say the least. Clear Choice Auto Glass is the best I've ever dealt with! matt fiorillo

Been here several times over the years for windshield replacements. It's the closest Safelite to…read moreme. I know they travel but if you need your sensors calibrated, it has to be done in the shop. It took about 90 minutes for mine the last time. They promise it in 2 hours. There's a waiting area or you can drop it off and they'll notify you when it's completed. Theresa, the front desk employee is super friendly. All of the technicians are professional, well qualified and fantastic. My insurance covers the entire cost so value is fantastic. My car comes back clean with no trace of glass. I highly recommend this establishment.

I have unfortunately needed their help three times in about as many years. Overall the experiences…read morehave been good. The staff have always been very nice, and once the car is in the shop the work itself tends to be quick. On my last visit they actually cracked the new windshield during installation, so I had to come back another day. The technician clearly felt terrible about it and handled it professionally, so it wasn't a huge deal. They also broke the plastic tabs on the small interior cover that hides the wiring to the rearview mirror, but it was cheap to replace and not worth making another trip back after already coming in twice. The other two replacements were pretty seamless. Not a place anyone wants to need often, but when I have needed them they've generally had plenty of appointments available, have been easy to work, and the turnaround has been quick.