My new refrigerator died after 6 months due to a faulty sensor. Upper Valley Appliance contacted…read morethe manufacturer on my behalf and was able to provide me a loaner refrigerator until the repair was made. This service would not be offered by a big box store.

Recently the guys replaced our refrigerator in Norwich, VT. Not only were they able to get our…read moredesired model two months earlier than Home Depot or Lowes, but they delivered the same day it arrived at their warehouse. The delivery team was professional and courteous, taking away the old fridge and installing the new one, taking all the plastic and cardboard with them. They made sure it fit, worked, and got it level (no easy job in this 120-yr old house!). Thanks so much! We will absolutely call them again for our next appliance.

thank u! our fridge has an error code indicating that our water and ice maker were not working…read moreproperly. i contacted dave's appliance for service. i was told that it would cost around $500 to repair, however, the service person informed me about maine's warranty law that states, in part, that our unit is covered for up to 4 years, since we were within the 4 year period, we are able to get our fridge repaired at no cost. NOW THAT IS EXCEPTIONAL SERVICE FOR DAVE'S APPLIANCE AND I THANK THEM VERY MUCH! they gave up $500 and pointed us in the right direction.

Informed and no pressure sales people . Good selection and am always impressed with their delivery…read morepeople and overall customer service .

After purchasing a dishwasher and a new range, we had difficulty with both installations - no…read morepropane kit provided (we had asked for one) and no conversion. We called Baron's and they were very understanding THAD WAS GREAT!!!! He even filled out our rebate form and had it sent in!! Yay!!!!! Baron's agreed that we absolutely had ordered the correct part to have our new range installed and paid for an installer to come and do the job. Amanda was very apologetic and everyone was very helpful! We are hoping to purchase a new washer, dryer, and refrigerator in the very near future!!!!

Eager to sell, but will not handle problems after the sale. Chrissy has a horrible attitude and…read moredoes not understand how to deal with a problem. I definitely would never recommend this appliance store.

Having bought ALL our major appliances from Baron's in Manchester a few years ago it just seemed…read morelike the place to go for our lake house in Belmont. As expected, we received wonderful customer service in the show room and were able to find just what we needed and in the budget we had to work with. It wasn't until we had to deal with the service end of the organization that we were reminded of their short comings. We have had three opportunities to interface with scheduling appointments with the service department (assessment of the old appliance, delivery of the new appliances, and a service call for a warranty repair). My disappointment comes in not the service or delivery but the scheduling. This last transaction is what prompted me to write a review. When scheduling the warranty repair, I asked if I could get a preference for an "AM" or "PM" slot in the schedule. I was informed that I would be called the day before the scheduled day of work and "given" a time range. When I explained it wasn't convenient to not know ahead of that call to plan my absence at work, I was lectured on the intricacies of their scheduling challenges. Of course being the "women that I am", I just had to push back and defend that as a working person it was inconvenient to have to take an entire day off of work for this visit and that even the cable company (and we all know the horror stories about cable companies) give their costumers a 4 hour window...come on, can't I at least only have to take a half a day off???? The woman on the phone would not concede. Ok, maybe I was pushing back a bit too hard, after all we are both working class stiffs and she is only doing her job.....Ah, but I long for the days of yester-year when the costumer was always right. I'm not so dumb as to think I am always right, but boy one would think my loyalty (thousands of dollars) warrants some sympathy from them in the way of a statement like...."I'm so sorry we can't accommodate you better, but my hands are tied by company policy"......is that too much to ask?

Horrible customer service. Charged $299 to unscrew and redo one propane fitting and another $250…read moreto replace venting with semi rigid that took hardly any time Appliance arrived damaged and it was left to me to contact sales which took a bit and still haven't heard back from my sales rep officially Only option was to keep damaged unit for $75 off or they could reorder one add propane conversion kit and reschedule which would be in another 2 weeks Will never use them again Andrew D is worst

Zach is extremely knowledgeable and friendly. He is an…read moreexcellent repairman, I highly recommend him for all of your appliance needs. Louise P.

Excellant very Good fixed my fridge in a flash never worked this good use him he has it happeningread more

Agren is a well oiled machine. The scheduling process and execution work as expected, and the…read moreservice people show up on time and are well trained and pleasant to work with. The fix went well. The price for service is always shocking these days, but Agren is not out of the normal range for this operation.

I have ordered at least 10 high end appliances from Agren over the years and have been a faithful…read morecustomer until now. The refrigerator that I purchased from them 10 years ago broke down and I called them to schedule a service call. They said it would be 6 weeks!!!! What do you do for 6 weeks without a refrigerator. I purchased these appliances from Agren because they claim they will service them. Again, I say they couldn't send someone out for 6 weeks! I called another local company and they fit me in the very next day. I will never again purchase an appliance from Agren. NEVER! Also, I had an issue with the ice maker on said refrigerator about a year after I purchased it and a burner on a gas stove I also purchased from them (over 5K for these two appliances). These appliances sit side by side and when I called to make a service call for both them they said that I would have to book and pay for two separate service calls. COME ON! Is this how you treat a loyal customer? In the last year I purchased a front loading washer and dryer. The dryer just doesn't dry clothes. I called them immediately to come take a look and the service technician simply told me to read the manual and that the dryer was fine. Didn't show me how it worked just told me to read. I read the manual before calling and long story short he was no help and the dryer still struggles to dry a load of laundry (already checked other factors like the vent etc). Overall POOR service once you have made the purchase and have the appliance. Great before that point. I will NEVER buy another appliance from them again!!!!!!!!!! I have already needed more and have purchased from other stores.

Why go anywhere else? I was scrambling to get my property ready for renters and they installed new…read moreW/D (and removed old). All done via phone, competitive rates. Then I realized I wanted some new mattresses. Again, they did all via phone, installed and removed - even put on mattress protectors (my least favorite chore). All completed within a week and an absolute JOY to work with!

From the owner: Plymouth Furniture is a family-owned and operated store located in Plymouth, NH. Since 1923,…read morePlymouth has served customers in the area with professional service on appliances, mattresses, furniture, and window treatments.

Zero customer service. I paid $200 to have Hannons to measure for new appliances…read more I was purchasing a range, a refrigerator, dishwasher and wine fridge. Only the range fit! And they did not want to refund the appliances that were too large. Do not use this company- they are dishonest and deceitful.

We have purchased a number of items from Hannon Home Center ranging from mattresses, air…read moreconditioners, and large appliances. I enjoy their candor, humor and help. I see how laid back Hannon Home Center is and the inventory they stock and the service they provide and it leaves me scratching my head why people deal with the big box stores. Both Rhonda and Bill are nice, easy to deal with and I really enjoy being able to buy locally. I'm very pleased they are so close, I think they run a first class business.

I had the BEST service from Cameron Berry at Appliance Warehouse. I recently purchased a new…read morewashing machine. He listened to what I was looking for and what I was not. No high pressure, just honest conversation about my options. I am very happy with my purchase and the service I received.

I have no expectations that this review will turn a light on for anyone, or change behavior, or…read moresales practices. But perhaps it will. I've been saving for a new washer/dryer for about a year now. I've had positive and good experiences with Appliance Warehouse before, so I went back. I had my sites set on a specific stacked unit but the salesman was easily able to convince me otherwise, in that, if one part blew the whole thing was lost. So it was easy to change my mind about buying the washer/dryer as separate units instead. We discussed the height of the stacked units and would that be a challenge for me. No big deal. The additional space I'd gain was worth standing on my toes. The entire process was not without commentary about "the Chinese taking American jobs, Ukrainians trying to scam us, and even his wife who apparently doesn't load the dishwasher correctly". Did he think he was in the company of someone with similar ideologies? I was here to buy appliances, not discuss the global impact of capitalism. And for the record, I believe every human, void of territorial boundaries, deserves the right to work, earn an income, and care for their families. Fast forward to delivery of goods. All went well until it was discovered the cables and hoses weren't going to be long enough given the desired placement. I had already put out $600 to move the plumbing for this renovation job, so yes, I wanted it where I wanted it. These specs should have been part of the sales process, those specific questions should have been addressed then-how big is the room, where are the outlets, where is the access point for the drain and inlet hoses? If I had known I needed something other than the standard sizes, I would have been prepared, as I had a very limited window of time for this project. I'm an expert in my own field and I did expect expert level inquiry from someone in the appliance field. My bad. Do you ever just want something to go your way? The delivery guys left (a trail of mud through my house along with a puddle of water from a dripping hose-but it's March in Maine and I can't exactly fault them for that-it's just one more mess for this overworked teacher to clean up) and advised me to just buy new stuff on Amazon. Ok. What? What do I need? What's the amperage and voltage needs? Will the warranty still be in effect? Will you be coming back to do the installation? Instead of making a phone call, I opted to go back to the store. While there, we reviewed the final fees, subtracted out removal fees, added the stacking fees and I requested additional credit, given that the units I had just bought days before, had now gone on sale. That took some of the sting away. But. I'm still left with two heavy stacked appliances in the middle of my 6' x 6' room that I now need to install, move, and level myself? Can I? Yes. Is it frustrating to me that I have to? Also yes. First world American problem? Indeed. So, my new cables and hoses will arrive next week...from China. In the meantime I guess I will be tripping over my tool boxes and other laundry room detritus until I can take a break from teaching my liberal college agenda, to finish the work a man said they'd do.

seems top furniture ripped me off $889.00 for a refrigerator i ordered from them oon feb 4, 2025…read more called several times, left message but no answer. never answers store phone now. yes, as far as i am concerned, top furniture of gorham nh has ripped me off for $889 for a refrigerator i paid for a month ago and never delivered it, nor contacted me about it. apparently they are going out of business so its ok to steal from customers who have already paid for a fridge.

The selection and service at Top Furniture was excellent and the delivery was outstanding. My…read moresalesperson Melanie was very helpful in finding the right furniture and appliances that I needed. The delivery crew was great and got everything into my old house with its narrow doorways and other challenges and they got it done quickly and efficiently. Thank you to everyone at Top Furniture for making this a great experience.