I don't understand why this location has such bad reviews! Our experience was a pleasant one. Upon walking in, we both commented on how nice both the exterior and interior were. It looks like it's been recently updated and has a sleek, yet comfortable and cute style. The girl at the register was friendly and waited patiently while we bumbled around deciding what we wanted. At 1 pm on a Friday, the place was nearly empty, and the wait time for our food and coffee was not long. The menu is, of course, the same as all the other locations, and we noticed no variance in the quality or price of the food between this location and the recently-closed Golden Valley one. We had the Herbivore, the Hummus Veg Out, an iced latte, and a mocha. The Herbivore (your choice of bagel with garlic & herb cream cheese, arugula, tomato, and cucumber) is my usual, and we both agree it's our favorite thing on the menu. Boyfriend liked his Hummus Veg Out, but wished he'd gone with the Herbivore this time as well. The only time I can be persuaded to drink Caribou coffee is when it's my only option to accompany an Einstein Bros bagel, but it's just not good. My iced latte was, therefore, about as good as can be expected. Kinda bitter and watery, but it got the job done. I will miss getting to make quick morning runs to the Golden Valley location for the Herbivore and Einstein's dark roast! Overall, that location was better. But this one will do now that it's closed. Sayonara, GV Einstein! :( read more

Einstein Bros. Bagels - The Herbivore (excellent) and an iced latte (not excellent because it's caribou) - Bagels Near Me - Brooklyn Center, Minnesota

We decided to try this place on a Sunday morning around 11:30am. It was not busy at all, which should probably have been our first red flag. Maybe three people were there, all waiting for their orders. We have been to other Einstein Bros. locations and had great food and experiences, but not here. The person taking orders was not terribly friendly, but not too bad. They had clearly just burned something in the kitchen because the place was full of smoke and they went to prop the doors open while we ordered. The place was not very clean and the bench seats were very old with vinyl peeling off, the other seats seemed fine. I ordered a blueberry bagel, toasted, with butter and a vanilla cold press. My partner ordered an everything bagel with hot honey schmear and a plain cold press. Then we waited. And waited. And waited. Rather than make our coffee right away the person stood with their back to us, watching the kitchen. There were two people working in the kitchen, so I don't know why things moved so slowly. We stood waiting for a good five minutes before we gave up and sat down. Finally they made our coffee. Instead of a vanilla cold press I got a vanilla latte. Oh well, I wasn't going to wait again for the right order and a vanilla latte is fine. The lid was not put on properly so when I went to pick it up the lid popped off and coffee spilled out everywhere. The person behind the counter looked at it and walked away. Fine, my mess so I was fine cleaning it up then going to wash my hands. The bathroom had a keypad on the door but the code was posted right on the keypad, so why? It would be easy enough to remove the keypad and skip the bother. After a good 20 minutes we finally got our bagels. My partner's bagel was fine, but my bagel tasted more like garlic than blueberry. Again, I wasn't going to wait for another bagel so I just ate it. Also, no apology or explanation for the delay, just drop the bag, call our name, walk away. There is a drive through but no customer was there either. The drive through attendant just stood there, also watching the kitchen. Overall a terrible experience. Next time we want bagels it will be worth the drive to go to a different store. read more

I am extremely disappointed with the service and quality of the food I received at the Brooklyn Center location. I have visited this location multiple times and have noticed a consistent lack of organization and attention to detail. Unfortunately, my most recent experience was another example of this. I ordered a sandwich that cost me $16.13. I specifically requested extra bacon, crispy bacon, two eggs, and a thin 6-cheese bagel. I was very clear about what I wanted, yet the sandwich I received was nowhere close to what I ordered. I have uploaded a picture of the sandwich I received so you can see for yourself. For the price I paid, I expect my order to be prepared correctly and with some level of care. I understand that restaurants can get busy, but that should not result in customers repeatedly receiving incorrect or poorly prepared orders. What is especially disappointing is seeing businesses come into our community, start off providing good service, and then have the quality and customer service decline. Customers should not have to accept poor service simply because a location is busy or understaffed. I hope management takes this complaint seriously and addresses the issues at this location. I would appreciate a response regarding how this situation will be handled, as well as consideration for a refund or replacement for the order I received. read more

Einstein Bros. Bagels - The breakfast sandwich I ordered with extra bacon where?? - Bagels Near Me - Brooklyn Center, Minnesota

Ordered my food, waited 10 minutes in line, got to the window and was told the avocado was frozen. That's something that should have been discussed 10 minutes before when I was ordering, not when I'm ready to get my food and leave. This was all almost 3 hours after open too which makes it even more ridiculous. read more

It's been a few years since I lost stopped in to this coffee/bagel shop, which used to be part Caribou...but now it's solely Einstein Bagels! The bagels and coffee are excellent! Today I enjoyed their Oktoberfest Egg Sandwich. Served on a pretzel bagel, it came with a beer cheese shmear, swiss cheese, deli mustard, cage free egg with ham and bacon! Delish! I also got coffee and an egg shaped cookie. LOVE the changes! read more

Einstein Bros. Bagels - Bagels Near Me - Brooklyn Center, Minnesota

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Literally horrible. Went through drive thru and they kept forgetting things. I asked for an Asiago bagel and they gave me a plain. Didn't have half the stuff on it. Lettuce was horrible and gross. Should not be passing food safety standards. Worst place ever like it's really not that hard to get things right. And I paid $40. Insane read more

Einstein Bros. Bagels - Bagels Near Me - Brooklyn Center, Minnesota

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Forgot cream cheese on my bagel but had added it on the order, my bagel was hard and compared to other Einstein locations I have went to previously it was not the same. I will not be back read more

I placed an online order for this location on 11/22 to be picked up at 12:30. I get there and am told they don't have the bagels I ordered... all they can do is swap them all for plain... I asked if they can just make them now, I don't mind waiting. They said no we're closing at 2. He goes to talk to manager and they can't issue a refund there, I have to go through app.... I leave upset and try to call store to talk to manager directly, guess what nobody will answer the phone like they're avoiding calls. Awful service at this location and poor management! read more

Service was quick and accurate. The space was clean and well stocked. Overall a good experience read more

Einstein Bros. Bagels - Inside - Bagels Near Me - Brooklyn Center, Minnesota

cofe was bad it tasted like cardboard and it was very darty it looked like they haven't changed the bread in a week

Service was horrible. We ordered pick up in drive thru but it was closed. My boyfriend went inside to get our food no big deal. The problem is the following; There was 4 people working, 3 kids in the kitchen, 1 at the register, there's a line of customers being helped at the register meanwhile my boyfriend is waiting for someone to approach him, none of the 3 kids just standing there in the kitchen approached him the girl at the register left the line of people to help him. He comes out with the food and I'm confused because we ordered an iced coffee but there was no ice in the coffee, it would've been fine IF it was communicated to us but it wasn't. I go back inside, after standing there for 5 minutes with the coffee in my hand FINALLY one of the kids in the back decided to be of help and do their job. Well, come to find out and only because I asked, their ice machine is broken. Their drive thru is closed, broken ice machine and to top it off only 1 person actually doing their job. Which leaves you to wonder why is the drive thru closed when clearly they're not busy enough to be doing something ? We also got home and realized our plain bagels with shmear were given to us on thin bagels as well as one of our egg bagels. I sent an email requesting a refund for the horrible experience, specially because altogether my boyfriend paid about $45, no one ever emailed us back but we did receive $10 back randomly. I worked customer service for 10 years and if there was ever something we ran out of, it was always communicated to the customer. Do better . read more

Lately, I've been coming to Einstein's for several reasons. First, a friend gave me a gift certificate here. Secondly, Einstein's lets me add honey to my coffee for free. Other places like McDonald's and Caribou are now charging extra for that. Thirdly, I often receive receipts that give one the opportunity to fill out a survey and get two free bagels with their orders. Last, but not least, the employees here are friendly and usually give me good customer service. There have been times I've had to wait a few minutes to place an order. Many fast food places nowadays seem to give preference to drive-thru orders. I also wish they were open later than 2 PM. Other than that, I'm pleased with Einstein's. read more

I generally don't review fast food places because we all know they're just not good but this was absolutely not a good experience at all. This location has always had issues from being understaffed to just plain slow for legitimately no reason. There are 5 people in the kitchen with 1 car in front of me and it takes 10 minutes to toast a bagel? And it's burnt to hell? I don't get it. They even cut down on the drink menu and just do basics now and service is still terrible. I really don't know how this location is so consistently awful and others are generally issue-free. read more

Einstein Bros. Bagels - Super burnt garlic bagel. Those dark brown dots are burned garlic bits. Why would you serve this to a customer? - Bagels Near Me - Brooklyn Center, Minnesota

Einstein's Bagels are fantastic! Service was exceptional! Host heard we were traveling and she offered to bake a custom order for us with all the items we requested. They were fresh as fresh can be! Smear is the best. We hung around 15 minutes until our order was made. Super accommodating! We'll be back! read more

Got here on a busy Friday morning. Service was relatively Quick. My espresso was standard Caribou taste. Large room for people to study or meet. The whole area is businesses rich and diverse. The place was clean and employees pleasant. read more

25 minutes for plain coffee and a bagel. Are you kidding me. And it takes 3 people to help one person. And, I have a 'rewards' account and they still put the wrong name on the order. What a joke this location is. Caribou, make it better or shut it down. A horrible representation of your company. I'm off to Starbucks next time. *add on- the bagel tastes day-old. I didn't pay for day-old!! Annoying. read more

I still haven't successfully ordered from this location because they just can't seem to get this "food business" thing right. First time I ordered from them they messed up the order and delivered an egg sandwich on a sugar bagel... which should be a crime. The second time they changed their delivery fee to almost $12, making the total for a single bagel almost $20. No thank you. I will be taking my business elsewhere. I won't be paying $20 for a very simple, cheap food item that the business will probably mess up anyway. read more

I would give it a zero but one is the lowest this rating system accepts. Staff was pleasant but very slow. I received the skimpiest portion of lox I have ever had in life for almost $10. Will never return. Also it's sketchy over there too due to bus station across the street. read more

This restaurant is an oasis in my hectic life! The employees are welcoming and they work hard to get my (complicated) order just right. They are very quick, but they take the time to connect. Also, the food is delicious! read more

This location is really gone downhill. It's a shame that Einstein brothers doesn't open more locations throughout the Minnesota area. It's very frustrating when the staff is super rude and incoherent and the drive-through takes a million years. They need to send their barista's back to learn how to make coffee because this is the third time in a row where I've ordered a mocha and it is definitely not a mocha. It's very aggravating because it's not like I want to go back there to get a refund because it would be a 20 minute drive for me. I don't have this issue or any other Caribou except this one. read more

Great bagel selection, great muffins, great coffee and great service. Drip coffee is good. If you want Italian traditional macchiato or cappuccino (not Starbucks doused with flavor and milk) be specific about how much milk or foam. It was good! read more

I thought this was a decent place until today. My friends and I bought outside food plenty of times to eat here and nobody says anything, not even the staffs; until today we were approached rudely by one of the superior/team member with clip board. Not an "sorry" or "excuse me" was mentioned when we were approached and talked down upon. When one of my friend asked if we get rid of our outside food, can we still stay to study; the staff person was quite hesitant but gave us a notion that we were no longer welcome. Nothing on the front door or Windows states no outside food allowed. Not to mention that on St. Patrick's day I bought a drink but didn't realize 10 minutes later that they had a buy one get one free. Asked the team member if I can get my free drink but was denied. If you're looking for decent customer service where you'll be treated like you're an actual human being; you won't find it here at this place. read more

Love their bagels. Especially the jalapeño spread. The bagels don't get hard even when they are left outside for a day. I wish they had more locations in MN. read more

This is the slowest Caribou Coffee I've ever been to. The most frustrating part is watching the employees move with absolutely no urgency whatsoever while you're waiting for your food or beverage. I mean, yeah - it's just coffee. I don't expect them to break their necks getting my order. But waiting for 5-10 minutes at the drive thru window at 630am? Unacceptable. Also, the cold press here is awful. It's great at every other location. But here? It's got no flavor at all. The one saving grace is the employees are nice. But I generally opt for the Starbucks down the street. I didn't this morning but I won't make that mistake again. read more

I walked in and there was one staff member working on drink orders. The other two staff members I saw were having a conversation. My husband and I stood at the counter for probably 5 mins before I decided to notion to one of them we were ready to order. One of them put his finger up like he was telling me to "hold on a sec". Took me by surprised. He walked over and said "Sorry, we were discussing something about the store." SMH. After taking our order, we waited another 15, possibly more to get out food. We ordered two specialty bagels. Service here is slow. I was excited to try this place out too and was somewhat disappointed by the service. read more

Pretty nice location, I've never had a bad experience with the employees and normally it's clean. They have some comfortable chairs and nice areas to work at. Depending on the time of day you might be waiting a while for your drinks and they close pretty early which,is inconvenient. read more

This location is unbelievably slow. Staff is not knowledgeable in regards to what is on the sandwiches. Waiting 20~ minutes for an egg sandwich and plain bagel is quite ridiculous. Easily the worst Caribou/Einstein location I've ever been too. Will not be coming back. read more

I am so angry and disappointed that I ordered the zesty tomato sandwich my sandwich was not skinny and no tomato sauce it didnt even have meat on it and the lady almost forgot my coffee if I didnt remind her. When you pay 11 dollars I want my breakfast RIGHT. read more

So team seriously I have been waiting in this drive they line for 20 minutes. Then I get to the front and my order is wrong? Caribou your standards keep slipping. read more

The service is slow coffee and bagels are good. This concept has not been mastered by management. Lots of people working, nothing getting sent out. The service is horrible, slow, and they don't care. The tv on the wall that shows the time for each order is flashing red!! read more

Slowest service. Took me 30 minutes in a drive-thru where only 3 cars were ahead of me!!! Was told an order was available, paid and then after 20mins was told they did not that order because they are out. read more

The food was great but the customer service from a certain girl behind the counter was awful. Walking into a restaurant where you feel like you're an inconvenience to the employee taking your order isn't fun. read more

Ordered a latte and bagel/cream cheese. Customers were steady at 8 am but my order was ready and accurate in about 3 minutes. Friendly cashier and barista. read more

We've been going to Einstein Bros. for years and love the bagels. Recently the two Plymouth locations were closed, so we tried this new location. I agree with the other reviewers that they are SLOW. They are also trying to save money by scrimping on the cream cheese. It's not possible to use less cream cheese than they do at this location. They are going to force us over to Bruegger's at this rate. read more