The absolute worst service ! I've walked out three times. They either have too many staff behind the counter but only one can take your order and check you out. Or at 6:30am a line is formed with one person slow as a snail taking the order and working the register with not changing her gloves before she touches the next order. While the other person is cleaning the floors and bathroom when she could take care of the line and go back to the cleaning duties later. As the place is only a to go place right now! Don't waste your time if you need to get to work. You will wait 25 min before your sandwich is ready and that is with one person before you. read more

Shirley and her team did a fantastic job today. Even thought they were understaffed and experiencing an unusually large rush due to the holiday they still managed to get our order out in a reasonable time while dealing with belligerent and impatient customers in an extremely professional manner. I will be sure to come back to this location whenever I am in the area. read more

They put butter on top of the cream cheese! These people have no idea what they are doing! Two striled and I'm out for good!

Green nasty eggs. Wrong drink and the employee was trying to charge me for cream cheese I already purchased. read more

Einstein Bros. Bagels - Bagels Near Me - Henderson, Nevada

i love einsteins. only things i dont really like is that stores close earlier than hours stated on the website/door/maps. also dont love that you cant customize in the app & then when i call to customize nobody answers. read more

Totally uninspiring. Average wait time, but had to wait between bagels and pastry orders to be bagged? Toasted bagels should look and feel toasted, not lukewarm and limp. Coffee machine broken - sigh. Need to do better Einstein Bros! read more

The worst customer service Ever!!! And it was the store manager complaining that we (the customers) interrupted his cleaning at 8 am on a Saturday!?!?! read more

Einstein Bros. Bagels - Baseboards in the way of customer access - Bagels Near Me - Henderson, Nevada

First time trying this location and did not disappoint !!! Placed the order online for pick up and when I arrived ready to go ! My only request bring back the freshly squeezed orange juice please !!!! read more

I placed an order online 30 minutes prior to arriving when I got there I waited 5 minutes for someone to even acknowledge me. When I finally was helped they still did not have my order ready I had to wait 15 minutes just to get my order. Last time I was at this location I waited 40 minutes because one of the employees had given my order I placed online to someone else. If you are planning on placing an order online or even ordering there plan on waiting over 20 minutes for your food. read more

I had an epic fail when first using their app. The individual store could not help me but Corporate came through with flying colors. The personnel at the Stephanie Store were most gracious and professional. These two things combined have kept us as customers and we love their product. An A+ in Customer Service in my book. read more

Honestly I'm not the type of person to write a review about bad customer service, because it is actually really hard to go somewhere and have amazing service! But today when I came I was the first in line and a gentlemen held the door open for me and 2 others. So by then there was 4 customers waiting. The person who was suppose to take my order never welcomed me but continued talking with his coworker for a minute very loudly about how horrible there manager is.. this went on and on then he looked at me and said one second and finished packing an order a previous customer was waiting on. He finally took my order and I went to pay at the next register and the girl there seemed like she was lost in space. It was just a really awkward interaction! I finally paid and was waiting for my food which took longer then normal. Once I got my food that was taken to go I double checked it and the employee said to me "don't worry I know I did it right" My food was good, but the service there I will not be going back. I normally go to the one on eastern and serene. read more

Not the best. They are extremely hit or miss in my experience, and more often than not, it's a miss. Bagels are usually raw and uncooked, or burned to a black crisp. The jalapeño cream cheese is amazing, and the only reason I come back. If you cook the bagels at home it's worth it, but in store ends up just being a huge let down. read more

I've never heard of this place until one of reps would bring them every time he came and visit. So, I figure I give it a try. I like that fact that the locations all have consistent taste. I've been to the one in Torrance, Pasadena, and now LV. This place had plenty of parking and it's a great way to start the day before you loose all your money at the casinos! LOL. read more

Had some great muffins this morning and an awful cookie. Avoid those. Ours felt like sandstone

Not happy with the lox and bagels! This is a very poor product. My husband ordered 3, 2 for him and 1 for me. For a $7.00 sandwich, it isn't worth the money. They need to make some changes and make a better sandwich. It is cheaper if we make it ourselves, and made better! Very sad about this visit. read more

Einstein Bros. Bagels - Bagels Near Me - Henderson, Nevada

Oh man...I used to love this place. The last several times I've gone to support them, I've had a very uncomfortable time with the homeless. Last time I tried sitting outside to eat my breakfast sandwich on a nice morning and a homeless guy, wrapped in a blanket with an Einstein coffee mug was sitting at one of the other tables, horking up spit, picking his nose and spitting onto the sidewalk. I wrapped up my sandwich and took it elsewhere to eat. This morning, in line, a homeless guy went to the coffee counter and started filling his large aluminum mug, all the while yelling (yes, loudly), religious preaching, followed by yelling at the seven of us inline for not engaging with him, then accusing none of us of having a sense of humor, and on and on. Meanwhile, the staff doing nothing. Well, they lost me as a customer and I'm sad because it's one of my favorites. I just don't want to worry about someone spitting near me while I'm trying to eat or someone trying to intimidate me in line. I was concerned the guy was going to pull out a weapon if we said anything. Very serious consideration these days. Too bad Einstein isn't more engaged about protecting their customer's experience. read more

Glad the stores open but they don't enforce any of the social distance orders, I don't care because it's all a scam. But the service continues to be garbage, like I spelled out my order letter by letter this morning and it was still incorrect just a farmhouse and Nova lox I might as well have just grabbed something out of the garbage with a smile and they still would have patted themselves on the back. read more

Worst Bagel shop I've ever been too. Let's start with the customer service or lack of. There were 5 employees and a line up of 5 customers. You would think that the employee who was cleaning windows would choose a better time to clean so that that the customers could be attended to . Bagels did not taste like a bagel and my everything bagel had pieces of blueberries that were not wiped off the knife from a precious order. I gave them a second chance after having a horrible experience the first time. Sorry we are done! read more

This place is really sad... Does management even care about this location and the tons of horrible reviews? I used to work at a Noah's Bagels as a teen and I gave better customer service than this place ever has. First, the two girls that were there today, one short and one tall with glasses were completely oblivious to the fact that there were two customers that just walked in... including myself. They acted as if they were too good to greet us, and that refilling the straws and cleaning absolutely HAD to be done before paying any attention to us. I ordered a simple mushroom swiss egg sandwich, and the girl with the glasses gave me the most attitude ever. She snottily said to me she "HEARD" me when I asked if i could have a little butter on the sandwich. Sorry... I didn't realize you were listening to me because you weren't even looking at me, nor acting like I even existed. This is the best part... I get home, and there is NO EGG on my egg sandwich. Great job guys... I know you were 30 minutes from going home, but this is your job. You get paid to do this... act like it. And Einstein... this location gives your brand a HORRIBLE image. Dirty store, rude employees and nearly zero options for bagels at all hours of the day. Biggest waste of $7 I've ever spent on a NO EGG egg sandwich. Oh... and $.50 to add three strips of red onion??? Come on. read more

I've been to this location multiple times, and I've never had a positive experience: rude/unfriendly employees that never greet me upon entering, never say "thank you," and put out the vibe like they're miserable and don't want to be there. Now, I invest the extra time and effort to drive to another location that's farther away. read more

8:10am on a Sunday morning and they have run out of plain bagels. We keep coming back because I like the vanilla hazelnut coffee, but I'm going to have to concede. Panera will get our breakfast business from now on. I'll have to make coffee at home. There is always something out/broken at this store read more

Einstein Bros. Bagels - Bagels Near Me - Henderson, Nevada

If you are in the mood for bagels and/or bagel sandwiches, I highly recommend this location of Einstein Bros Bagels. The restaurant is clean. The bagels are always yummy & fresh. The staff is extremely smiley and helpful. read more

Its always 15 people in line, horrible flow process and the workers screwing around while busy. Every single day. I'm looking for a new coffee shop to spend my daily 10 dollars in. read more

these guys are seriously understaffed and stretched thin on Sunday around 11:30 AM. About 60% of their bagels were gone and was informed that they were not making any more specialty bagels because they were out of dough..... ummm okay..... staff was scrambled and everywhere, customer in front of me ordered a Lox sandwich and It was brought to him with no salmon. really?!!??! cashier did an excellent job keeping it light and professional every single time he had tell someone "no more specialty bagels...." moral of todays visit: come early if you want any specialty bagels, expect to wait anytime, all the time, and CHECK YOUR ORDER! the 6 bagels that I was able to get were really really good. fresh, soft and chewy. vanilla cold brew was excellent. better than the other coffee giant with the green logo. read more

Not impressed. The Yelp ad says they close at 5 PM, drove all the way over here and they're locked up tight at 4:43 PM. Not a great way to do business. read more

Rude rude rude! A young kid behind the counter yells the rules, scares everyone- 6 people left. Out of everything bagels. Yuck! Shame on you people! read more

Just left there appalled. Ordered a breakfast sandwich and bit into the longest strand of hair ever. Brought it up to the counter to no apology and just an offer to remake the sandwich, as if I still had an appetite. And not to mention it took almost 15 minutes to get our food. Easy to say I won't be visiting this location again. read more

Super yummy beagle sandwiches, but always busy so be prepared for a little wait! Definitely worth it though :)

DISGUSTING!!!!!! How many times are you going to touch your mask with the same gloves you had on when I walked in and then put my bagels in a bag?? First of all you walk in and all the chairs are turned upside down on top of the tables. It's June 2021- get over it- we are done with the rona. People will live if they sit down at table and chairs and eat. It looks like a war zone when you walk in. Super inviting. My son loves everything bagels so I went to get him some this morning. The girl helping me was very friendly and nice. It is probably not her fault that management did not train her properly. Gloves are only effective if change them everytime you start a new order. Using the same gloves is like never washing your hands all day! Touching your mask is the same as touching your face, probably worse. Why do I want that on my bagels? Yuck! But management was too busy screaming how busy they were. I can't imagine why. It's not like you had tables to clean or anything. Oh and the sign on the door strongly encourages masks!!! You can use the same gloves over and over and have dirty chair legs up in the air but you want me to wear a mask???? I've been coming to this location since it opened. It has seriously gone down hill. Just a crappy way to start my day. read more

The bagels are fresh everyday. The breakfast sandwiches are okay but extremely overpriced. Almost $8 for a small bagel sandwich is too much because it's mostly bagel. The service is mediocre at best. They have two registers but will only use one, even when the line is 10+ deep and people are on their way to work. I've never seen them use both registers to clear the long lines. Their online service is horrible because your order is rarely ready when you get there. I made mistake of ordering online when I was on my way to church. I paid using Apple Pay. They didn't have my order 20 minutes later and said they were having problems with online system. They couldn't give me my food or money back. I was told the pending payment would drop off or call my bank. What?!? It didn't drop off. I emailed the company because that's the only way to reach them. That was two weeks ago and they have yet to respond. I had to dispute it with my bank. I won't ever go back. I won't patronize a business who treats their customers that way. I'm rating them two stars mostly for their service. I've emailed them twice about my refund and still haven't gotten a response. Why would I need to send another email? read more

The customer service here is terrible. Really a shame that this is the only one in my area. I come here regularly during my work week and it's honestly a frustrating experience with these employees 9/10 times read more

Just awful. Had a bad experience here once before, I swore I wouldn't visit this locations again. My husband gave in and decided to give it another chance, I objected all the way there. We were trying to kill 30 min before Costco opened. Got in ordered with no one in front of us. Only got 2 items and surprisingly they weren't out of everything today. We were going to eat in since we had extra time. But it took over 20 mins for our order! People after us got their stuff before we did, don't understand at all. We ended up getting our items and just taking them with us. I had hoped after over a year they would have gotten it together. Jokes on us. Save yourself the headache and drive the extra miles to the Eastern location. Wonderful service, clean and hardly ever out of options. read more

I used to frequent this location but stopped because of the long lines and poor customer service, in particular the twins who are just plain rude and the manager who acted like he was doing you a favor. Today I went into the location with my grand daughter for a treat and the manager flat out ignored us. When we walked in the door he turned around and looked at me, didnt say a word and went back to what he was doing. We looked at the treats in the display case and she picked one. I said hi and excuse me to the manager and he ignored us. He never even acknowledged that we were there so we left. I will never go back to this location and do not recommend it to anyone else. read more

If you have ever been to an Einstein bagels then you already know the food is good. There is plenty of options on what to put on your bagel and what type of bagel you want. We were waiting in line behind someone trying to make up their mind on what to order and the very friendly male cashier (sorry I wasnt able to get his name) saw that we were ready to order and called us over so we didn't need to wait longer. He was very friendly and had a great sense of humor (you will know who he is lol) and that is why this place gets an extra star. The thing that I did not like about this place is how dirty the establishment was. For a place that sells food I prefer it to be clean but this was not the case. There were food crumbs and trash all over the floor and the coffee area had needed to be wiped down. Also when they called my name and another customer for our food to come up and pick it up the woman handed us the wrong orders and couldn't figure out which one belonged to whom without our help. Overall I would come back to this place if I was in the area and had a craving for bagels but wouldn't drive out of my way read more

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I have to start by saying I created this account specifically for this review . that is how displeased I was with my most recent customer service experience at this particular location . I have always enjoyed breakfast here on my off days because it is on the corner of my home , however the young lady and the gentleman ( obvious a new employee ) were horrible this afternoon. I actually had an amazing morning and decided to stop by my favorite shop for breakfast . When entering I was never greeted even though I was one of 2 customers (which has never happened, I always receive a warm greeting) I actually didn't let it detour me because I was in such a Good mood . however , the employees were not ! The young lady was training and she made it well known by pointing out every little thing the young man did wrong in front of the customers and with a horrible attitude at that. NOT THE CHARACTERISTICS OF SOMEONE WHO KNOWS HOW TO BE A LEADER. Poor young man was so soft spoken when asking him to speak up because I can hardly hear he snapped with a quick question back at me . The young lady made me feel so un welcome and as if I bothered her with questions of a new sand which I was trying this time . I would have to say I am truly disappointed in This experience and the tempo and atmosphere of there afternoon workers should seriously be looked into . read more

We will not go to this Einstein's again. First they were out very many bagel flavors, it's very small, there is cold air blowing on you in the middle of winter,and after waiting 15 minutes for our sandwiches they came out cold. Then when we asked them to reheat it it came back with charred black stuff on the bottom from a dirty reheating tray. It was very dirty on the floor also and they never wiped down the tables. read more

Andrea gave me great service when I came in, I ordered a pepperoni pizza bagel and it's absolutely delicious. I will definitely be coming back. read more

Einstein Bros. Bagels - Bagels Near Me - Henderson, Nevada

This place has progressively gone from bad to worse. Always understaffed, employees just let you stand at register and NEVER say "I'll be right with you", etc. if you go after 10 on a weekend forget about getting a bakers dozen box, there's nothing to pick from. They've raised their prices, a regular bagel with a shmear is expensive. I'd give names of employees but no one wears a name tag. I was told on my visit on Sunday from another customer that this store is under new ownership, if that is true, they need to rethink their business plan. December 23rd was my last visit to this location, I'll go across the street to Panera's, where there's a friendly staff and you've got choices. Management, at this location, needs to wise up, from listening to all the complaints on Sunday, from fellow customers, folks will be wandering over to Panera's with me next week! read more

I wish I could give negative stars. For the ONLY bagel shop in this area it is the worst service imaginable. What kind of bagel shop takes your order while the bagels are in front of you but by the time you pay 20 minutes later they're all gone? Plain bagels? They are always out! Explain this? Today I saw them, ordered them and they were out again by the time I paid! Then they gave me wrong replacement. No butter only cream cheese which I can't eat. Don't go to this shop. I will never ever go there again. read more

Bagels got smaller and have no taste. Used to be good. I'm sure they will blame the decline on Covid.