Unorganized, bad service, bad attitudes! First of all, walking in, they had gangster rap blaring so loud that they couldn't hear me and I couldn't hear them. I don't mind the music but it's not at all professional to have curse words in a business. The employees were moving so slowly and not pushing orders out. After 12 minutes of waiting, I asked for a status on my order and was told there were still 5 orders ahead of me. Yet, people that came in and ordered after me were leaving before me. After 20 minutes, I asked again, a different girl this time and was given so much attitude and absolutely no eye contact and my concern was completely dismissed. Someone finally grabbed the pile of orders that had printed out and organized them (pictured - stack). As more people walked in, they were told the wait was at least 35 minutes for food orders. Food was okay but not worth the 34 minutes I ended up waiting for it. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Perris, California

Food was delicious Service was very friendly in explaining toppings and coffee options as it's been 10 years since I've visited this place from my original home town. The restaurant was also very clean and organized. I even got a complimentary signature bottle as a part of my visit. Big shoutout and thanks to Ada Aaliyah! read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Perris, California

It deserves a zero but that is not an option I had to say my order three times I wasn't asked if I wanted 1 or 2 oz of lox and the bagel sandwich was barely toasted, barely scooped and had one ring of red onion. I had to say my club number three times and then it didn't go through, but I use it all the time. The only positive was ice water was put together for me w a kid; that was kind, as well as the other employee, not the one on the register, gave me some cream cheese so I could have it on the bagel I ordered it with. I have never seen "Allison" spelled "Alicen" in my life. Also cleaning up to close in an hour is fine as long as customers still get the food, warm preferably. The recipe was missing most components of what I ordered. This employee represents a company that clearly doesn't give a shit about their customers. It was a joke. read more

Unfortunately this place is over rated. I got super excited when I noticed we had one here in Perris so I most definitely used their app to order ahead since word on the street is that (they take FORVER) I ordered a bagel and what was supposed to be a twice baked hash brown. Only to go pick it up and be told that they don't have the item that I ordered on the app. Instead of offering a refund I was given the option to get a cookie lol really I was offered to grab a cookie in exchange smh. Anyways yeahh read more

I'm convinced nobody in this store has a food handlers card because in what reality do you work the cash register and prepare food without ATLEAST swapping out your gloves?? read more

I went in to order a Bacon Avocado Tomato sandwich with two egg whites and avocado on the side. From the moment I walked in, there was no greeting, and it took a long time for someone to take my order. It ended up taking about 45 minutes just to get one sandwich, and even then, it was made incorrectly twice. Even after they attempted to fix it, the order still wasn't right. This location clearly needs more staff and a greater sense of urgency when it comes to helping customers and getting orders out. Unfortunately, I won't be coming back. read more

The food is GREAT! Love the bagels. There is so much potential this business could have if they replaced their employees or retrained them. They're understaffed and lazy. The way they talk to customers just lacks any energy. Based on their work ethic it seems like they don't like their job at all. They could do a lot better with the staff. The wait is horrible. 45 minutes wait plus an additional 15 min min wait because they ran out of jalapeño cheddar. This business could be a lot better if the employees were welcoming and had some kind of energy to show they value or appreciate customers coming in. read more

We submitted a pick up order at 11:31 and estimated time for pick up was 11:59. We get there and the time updated to 12:09. They said it was not ready. Asked for an update at 12:17 and they said that they were barely going to start working on it. They had no sense of urgency and were not friendly at all. I would not order from here again. We gor our food at 12:30. There is no point in ordering ahead. These are simple food items and it shouldn't take as long as it did. We could've been sat at a proper restaurant and had a meal with the same time. Places like this are meant for convenience and it does not fulfill that. Management needs to step up and retrain the staff, have more staff, or have them shut off online ordering if they're that backed up on orders. read more

OMG, so slow. I walked in to the store and was second in line. I ordered 2 bagels, just like the people in front of me. It took over 15 minutes to receive my order. I would have ordered online but it did not give me the option of "no tomato" on my sandwich. Also the bagel was burnt. We need more bagel options in the Menifee/Perris area! Then when I got home I discovered they put tomatoes on my sandwich. Next time I'll just make the drive to Temecula and go to Bruegger's bagels read more

My first time coming here. My Bagel was pretty good, crunchy and the cream cheese was not overpowering. In the other hand the service was not as good the young lady that took my order look bothered by my present. As a professional cook I appreciate when locations are clean, and the employees looked well put together, I would recommend this ladies to keep their hair in a nice tight ponytail or something to keep unpleasant hair out of peoples food. read more

We have been here for over 30 minutes and they have run out of everything since my 1/2 dozen was ordered. I even asked them to give me a substitute and at least 10 more minutes have passed- and they have still not put the two bagels in the bag, then they said they ran out of them substitutes we asked for. Enough was enough so I asked for a refund, now they cannot even figure out how to give me a refund. This is the worst team I have ever seen!! We have been here since 10:55 and it is now 11:39. When they were trying to give me a refund, they had to call a manager to process it because there was no management in the shop whatsoever. Everything that they said could be substituted ran out before we got to the front. It's obvious that the inventory system that's being used does not track the bagels in real time so as customers are going up to get their orders that they already paid for their finding out that they ran out of everything they ordered we seen multiple other customers with the same problem. And then directly before I asked for a refund, I noticed that the plain bagel that I ordered was not even on the receipt so they couldn't get the order straight. The managers of this business need to do something, as far as we're concerned, we'd love the food, but we will never ever go there again! There is a Mexican bakery that bakes fresh every day and they make food too - It is called El Encanto and it is fantastic. Here is a link https://share.google/T1YGecLYtuKyXcvR1 read more

Great bagels, amazing breakfast sandwiches and really good coffee! Can't go wrong with this place!

Finally! Didn't have to wait over 30 minutes for a small order of a breakfast sandwich and dozen pack of bagels! Hope this new management does well! AND tables inside makes the place so much better ! read more

I had the plain bagel with the onion and chives smear and it was good. I also had a lemonade which was delicious. Service was friendly. I wish they had seating inside the store . read more

As we entered the Restaurant we were greeted with a smile and asked to let them know when we were ready. The food was fresh, delicious and a healthy Portion. When they had a quick moment they came to the table to check to see if we needed anything else. So I will Absolutely go back again. read more

Love this place. I was in the other day, they were super busy (as expected) there was a very nice gentleman by the name of Isaac that was very friendly and helpful. I would recommend. read more

After getting bagels come to realize they had forgot our bagel the manager name was Sam got my bagel wasn't cut just warmed up absolutely wild that I paid almost $15 for horrible service and bad bagels contacting corporate to see what they can do read more

Place said they open at 6 AM on the window but the guy just ignored me and continued to setup his area at 6:40. You need some new workers that actually care about their job. Einsteins in Pomona used to have forty people in line and they would have your food ready in 5 minutes. Meanwhile this place takes 40 minutes if there is five people in front of you. They will also mess up your order every time. read more

Food was good but they can't get the order right. I ordered 3 types of one sandwich and 2 of another and they couldn't get it right. Also I tried calling them and they don't answer the phone. If you're going to expand from San Diego maintain the quality the company is known for. read more

My husband and I were waiting for our order when we witnessed the cashier lady ring up a customer touching cash and coins and right after started preparing food WITHOUT WASHING THEIR HANDS AND CHANGING THEIR GLOVES! The moment I saw that I immediately asked the manager to refund our money back and she had the audacity to say they don't do refunds. I told her I want my money back because I just witness your employee, touching money and then handling food without washing your hands and to think I was going to share this food with my baby!!! This place is disgusting horrible customer service and I will never return back after this read more

The fact that is just a bagel shop it shouldn't take 40-45 minutes to get your food. It's not like they're making the bagels,eggs,bacon etc right when you order it to make it take so long. The items are already premade so I don't understand the loooooooooonnnnnnngggggggggggg wait. The place was clean read more

Was so happy to see a Einstein open up in Perris but was definitely disappointed on the staff and their wait time. I was told there was a 30-45 min wait after ordering which I can understand but watching the staff take almost 10 minutes to write a sign instead of making orders was just upsetting. Would like to come back but taking 45 minutes for one bagel sandwich is ridiculous when there wasn't many people in the store. read more

Vaughn was a great server. We asked for him from a previous visit. Food was great and service great. Clean and enjoyable.

To be a new location, I definitely expect better service. I've visited this location a few times and I must say, today will most likely be my last visit. I just ordered a maple house breakfast sandwich, and specifically stated "substitute the pork for sausage," only to get home and there's pork on my sandwich. I absolutely DO NOT eat pork. This is the second time that these people have put pork on my sandwich after I ordered turkey instead. To make matters worse, they have no telephone number for me to call and speak with a manager, so this is yet another waste of $10. Not to mention, the customer service is not that great. That being said, I'm over this place. read more

Einstein Bros. Bagels - The second time I specified "substitute pork for turkey - Breakfast & Brunch Near Me - Perris, California

Only 1 working worker at 7:40am ? Who is managing this place? I placed an around 30 minutes before arrival and bagel was still not ready for pick up. Very frustrating especially since i needed it to be ready on the way for work. I dont blame the workers i put the blame on managers. I will not be back here ever again totally a lack of management read more

Employees aren't capable of accessing customer's information for online orders. I placed an order online and when I got here the order wasn't ready. When we finally were acknowledged by the employees we were told by them that they were out of the bagels and it would be an additional 15 minutes until they were ready. No apologies from them, just an "it's the manager who has access" kind of response. Customer service is lacking, at least with the online orders. I suggest either updating your online ordering so that things like this don't happen in the future. read more

Delicious!! So glad Perris has a bagel spot, I cannot believe these reviews, yes there is no seating, so what? Take that bagel home and it is just as good! tried 3 different bagels with my mother and grandmother all were so good!!definitely coming again read more

The best bagels in Menifee and the service is friendly. Highly recommend if you love bagels.

I think the manger needs to pay attention to their scheduling. How are you only going to have two people working with a big morning rush on Saturday?? Idk if the manger is trying to save hours but honestly it's not worth it when you have so many people waiting. The cashier is even asking me if I'm okay waiting. Like please staff accordingly I shouldn't have to wait 40+ mins ONE bagel sandwich. Super disappointed and I don't think I'll be back anytime soon. Also customers are even leaving right now because the cashier is advising them it's a 35 min wait read more

Food is always good, but customer service isn't good at all. I am going to guess that they are all new to the workforce and is still learning how to talk and greet customers. I always get the same rude girl for some reason too. My husband has complained about her to me as well. Also they are extremely slow. They take their sweet time sometimes they just stand there and talk. Last time I was there I was ordering for myself and family and I was there for 20mins waiting, they walk at such a slow pace, no urgency at all. read more

My first time here. I walked in no greeting just stares of the employees with no acknowledgement. I waited about 10 mins before someone asked "have you been helped?" with a rude attitude. Nobody had asked before hand and they knew, is it too much to acknowledge potential customers and communicate. I understand the employees are busy but a simple acknowledgement goes along way VS silence and rude attitudes and stares. Also, the manager counting the register knew I was right there and a single word other than having a irritated demeanor will not be returning. read more

Worst service, ever!!! Over 30 minutes and they didn't even have the bagel I ordered. They told me I had to wait another 9 minutes for the bagel to come out. I asked for a refund. Ridiculous service. They had 4 or 5 people standing around going back and forth but the orders took forever to come out. Train your employees better have a manager that can manager and do better inventory. read more

Delicious and fresh bagels. Order was done timely. Easy ordering online too. I will definitely be going back!

The bagels are good but tiny. The breakfast sandwich was $10+ they are too small. The flavor was good though

Food is good! Today was my second time here but had a bad experience with the wait time. I ordered ahead and as i walked in my order wasn't ready and people who actually came AFTER ME and ordered in store where leaving before me and i waited over 40 minutes!! Very UNORGANIZED!! They also should go by the first and last name they just hand out food by the first name and end up handing it out to the wrong person. read more

Food is delicious and high quality. Service is always amazing. The employees are helpful, nice and friendly every single time I buy something. The vibes in there is great! read more

Bagels are hard and dry. First time customer and last time customer. They appeared to be several days old.

We just went here and when we went there were 2 people behind counter and neither 1 of them acknowledged us. We waited till they were finished with there conversation, then one of them came over and asked what we wanted,so I said I wanted the maple cinnamon bagel she said do you want it heated and cut, I said no. I went next door and my husband ordered what he wanted got home and what did I find they cut and heated my bagel. Then my husband said they told him sorry but he thought they meant sorry for the wait. So needless to say it will end up in the trash because I was going to have it in the a.m. but once it's heated it will be hard tomorrow. So disappointing, I was excited to see they were opening up because I had these back east alot. I think the help needs training in customer service. read more

I have lived in Perris for over 25 years and I am always excited to see new businesses come into the city. However, I was highly disappointed in the service at Einstein. A day after their grand opening and the workers seemed burnt out, no energy, not welcoming, nor helpful even after being told they had "First Timers" to an Einstein restaurant. I've been in Customer Service for over 17 years and have my own business. I know how important it is to make customers feel valued and welcome. The pressure for the team to strive for a welcoming ambiance is crucial, especially being next door to a Star bucks who sales similar items with a system with great customer service. I am rooting for the team to turn it around and survive. Food was ok, but I had a basic plain bagel with honey almond shmear. I felt rushed ordering, even though it was only 3 customers who had already ordered before me. Willing to give them another try for something more like a bagel sandwich. Hopefully the staff are happier on my next visit. read more

The food was good , the coffee was to sweet! I would have rated this place a 5 star but they say the first impression is everything and this was my first time trying this place the front windows were so dirty , the people working here are not organized whatsoever everyone seems mad customer service is not good the place is dirty I was overthinking in canceling my order since their was food crumbs in all the restaurants and seems like they don't do any cleaning I know in rush hr mi be a bit difficult to keep up with cleaning but it seems like they never get the job done I had a very bad first impression with the place I was so exited to try them out since my go too is Starbucks but I don't know if I will be back I honestly believe if they don't get a better work team this place will soon be closed just like juice it up that was there before them! I was there for about 20 min waiting on a small coffee and 1 bagel I wish I would have took pictures but I was so annoyed not a great start to my Sunday morning read more