The front desk woman is very rude and the billing company is horrible. If you do decide to go here…read moremake sure they give you a receipt for all copays and date of services as they will charge you incorrectly and if you are double covered make sure they understand who is your primary insurance and secondly. They screwed that up as well after I informed them which one was primary and secondary.

After moving to Palm Desert from Los Angeles, I was concerned that I would be unable to match the…read morelevel of care that I was receiving. Boy, was I pleasantly surprised. I value the experience and expertise of the physical therapists. The expertise and knowledge of the therapists is above and beyond what I expected. Ruth, Gabe, Andrew, Jessica, Tony, Reanna, Joe, and Danny are beyond compare.

I wanted to share my appreciation for the team at Pass Therapy. The atmosphere is always upbeat,…read moreand the staff is consistently friendly, professional, knowledgeable, and patient. It was a pleasure working with my therapist, Jerry. He was very patient but also knew exactly when to push me a little harder to ensure progress. I am happy to say that Mr. Bill has found a happy home there with Gumbee. Thank you for the excellent care. Cheers, Darren Schlenvogt

After my reverse shoulder replacement--performed by a top Los Angeles surgeon--I continued my…read morerehabilitation in the desert. Only eight months earlier, I'd had a rotator cuff repair by the same doctor, so I knew what excellent physiotherapy looked like. The care I'd received in Los Angeles was professional, individualized, and highly attentive. Unfortunately, my experience in the desert was the complete opposite. From the start, the therapist showed little interest in my case. She never asked about my surgeries or recovery progress and simply placed me in a corner to perform generic wall exercises. She set an egg timer, left for several minutes, and returned only when the time was up. Some of the exercises--like wall crawls--were completely inappropriate for my stage of recovery and could have caused real harm. When I told my Los Angeles physiotherapist what they had me doing, she was stunned. The desert facility operated more like a franchise focused on volume and profit than on real patient care. I should mention that the front desk receptionist was kind and helpful. When I later called to explain I'd been wrongly sent to collections--despite having already paid--she was just as surprised and agreed that it was outrageous. Still, even she never asked how my recovery was going, which says a lot about the lack of genuine follow-up or personal concern throughout my treatment experience. As for the financial side, it was equally frustrating. I have top-tier insurance that fully covers my treatments, plus a secondary policy for co-pays. The staff, however, couldn't be bothered to contact my second insurer. I had to handle reimbursement on my own, and despite proof of payment through canceled checks, I was turned over to collections for a $30 balance I was never even notified about. The entire experience was mishandled from start to finish.

" Bedside Manor " begins with the Administrative staff. I chose another Hand Specialist whose…read moresupport staff respects a patient's patronage. Dr. F -- you may want to look at the reviews that reflect a disappointing interaction with your team representing your practice-- and who are the " first point of contact ". The woman who I spoke with was colossally unfriendly and unhelpful. Think about purchasing multiple copies of Dale Carnegie's seminal Best Seller-- " How to win friends and influence people ". Class never goes out of style-- nor does KINDNESS.

This doctor is okay as a surgeon but his office staff sucks! They gave my wife the wrong…read moreappointment date. She showed up nobody was there when we went back on another appointment date they tried to charge her $50 for missing an appointment. The person she talked was rude in a not so polite way to be nice about it. In fairness my wife said something she should not have but she was provoked into it. This doctor to my wife to apologies to his witch at the counter when my wife said no he threw her out of the office! Bottomline this guy sucks!

A little belated review: After a horrible experience for 1…read morenight at an another Rehab facility, came here and it was a breath of fresh air. Accommodations could not have been better and had a large private room. The staff there was top notch (aside from 1 or 2 exceptions, as anywhere) and took excellent care of me. The Nurses, especially Geraldine and Leslie were outstanding, as well as the CNA's, especially Michael, Cheyanne and Jennifer. Other staff were excellent as well. The administrative staff were all very helpful, especially Renae and Glenora. A special THANKS to the PT & OT staff who helped me immensely to get stronger and ready for discharge home: Tim, Alex and Michael were especially helpful as well as the other staff. Sorry if I left anyone out (in any category) but couldn't remember everyone's name. I would highly recommend going here if a Skilled Nursing and Rehab facility was being considered.

very bad management with some rude under qualified staff…read more Bad communication, miss information are major part of why I had to remove my wife she was transferred from Eisinhower after 5 night of major replenishing of lost electrolytes and a blood transfusion because she became anemic. She was transfered with her records. Staff at Rancho acted like they did not have them. I Left messages every day for 3 days to speak with the Dr . he never returned my calls, Called nurses desk half the time no answer. 1 out of 4 times some one returns my calls. less then half the time did some one have update on her present condition.. conflicting information. she had theropy , she did not have theropy because of COVD in building Never recomendj

I suffered a relatively rare traumatic knee injury that has required an extensive and wide-ranging…read moretherapy protocol. Thankfully I was referred to the professionals at DPT who created a comprehensive rehabilitation plan that has delivered, and continues to deliver, impressive and progressive results. The team took care of me when I needed it most. Thank you DPT - I'm as indebted as I am impressed with the entire team.

Post surgery Dynamic was instrumental in my rehab. I had personal attention From the same Therapist…read morethroughout my visits. The entire congenial staff was supportive and encouraging Throughout my three months there. Amazingly, I found that two of my friends plus my Dr all enjoyed their professional services

I was wrong about doctor David Savin. My arm hurt for a long time. My name is brian, and he already…read moredid one surgery.I thought he really messed it up.But he didn't, he did a really good job.That took a while to heal.It went through pain to work out some of the aches.But let me tell you, it is much better.And I can exercise again.I owe him a big apology. Here it is sir

I am writing this review regarding my experience with Desert Orthopedic Center and Eisenhower…read moreHealth. On 10/09/2025, I underwent a bursectomy performed through Desert Orthopedic Center at Eisenhower Medical Center. I was discharged after surgery without a splint on my elbow. Within a few weeks, at a follow-up appointment, the physician observed that the surgical wound had reopened. I have photographic documentation of the open wound. I was then informed that I would require a second surgery to close it properly. On 11/10/2025, I underwent a second procedure to repair the wound. This time, I was sent home with a splint. I then endured another full month of recovery, additional medical appointments, additional time off, and additional physical and emotional stress. Despite the fact that this second surgery was necessitated by the failure of the original surgical outcome, I was billed for the second procedure. It is unreasonable and unacceptable to charge a patient a second time for corrective surgery when the initial procedure did not heal properly. In addition to the financial burden, I experienced prolonged pain, inconvenience, extended recovery, and disruption to my life. I am formally requesting a full billing review and appropriate financial resolution for the second surgery and related follow-up care. Patients should not bear the financial consequences of complications that stem from their medical care. I urge both Desert Orthopedic Center and Eisenhower Health to review their post-operative discharge protocols and billing practices to ensure accountability and prevent similar experiences for other patients.

I don't know what has happened to this place . They used to be so good . Now everyone from doctor…read moreto assistant nurse acts like a kook . Dr Montes? She seemed fine first time but after that her condescending tone and in a hurry to leave the room attitude became clear that is who she actually is . Burn out is real , maybe take a break instead of having such a gross bedside manner .

Whenever needed I've never had issue with staff and professional care. Clean caring facility.read more