My wife and I had lunch here while we were skiing. We got a burrito, a salad, two waters, and a beer. I paid a little less attention than I should have when tapping my Apple Pay and then we took our food to the Adirondack chairs outside. The food was ok, no better than Chipotle. Halfway through my burrito, I saw that my credit card was charged for $75, which seemed insane for what we got. I went inside and asked the cashier to show me the breakout of my bill. At a base level, everything seemed in line with what I'd expect at a ski lodge, but they snuck in nearly 20% of junk fees on top (15% mandatory service and 4% credit card). I asked her about those fees and she said that it is in line with other places in the ski village. I told her we had eaten at three other places and this is the first I'm seeing of it. She proceeded to tell me that the owner pays the staff very poorly and they depend on the service fee. At this point, a gentleman who I assume is the manager yelled across the store saying "It's a f***ing ski resort pal, what do you expect?" I responded by saying that junk fees need to be disclosed before the point of purchase per federal law and he said that I'd have to speak with the owner. I asked to speak with the owner and he called him over. I will preface what came next by saying that I later checked the Federal Junk Fee Rule and apparently restaurants are exempt, so I'll give a mea culpa for that misunderstanding, but I do not believe that justifies the owner's subsequent actions.
The owner storms in the front door and asks me if I am with the FBI. I said I am not. He asks if I am an attorney, I said I am not. He says that his attorney is the former US Attorney and that he'd call her. I said go ahead and he said "I don't have to do that in front of you." He starts dropping some f bombs and asks what my problem is. I say that I don't appreciate almost 20% being snuck in my bill. He then says "I'm so sick of you people and your bulls***. Do you have any clue what my Uncle Vinny would do to you if he were here?" I ask if he is threatening mob violence and he says "I own this whole village and you are now trespassing on my property." I ask if there is a rule against customers asking questions about their bill, which triggers him to instruct the cashier to give me a full refund. I wasn't asking for a full refund, but I put $10 in the tip jar to make sure the cashier didn't get cut out of my purchase (since he hardly paid her) and accepted the refund. He then asked the cashier for my name, which I gave him. He asked me if I owned a home at the mountain and I said no. He then puts his phone to his ear and says "I have a Marc Miller here and I need to get his lift card deactivated" before walking outside the restaurant. I walked out to tell my wife we should leave and he yells at her "Get out of that f***ing chair! I own that chair!" before calling me a "fake tough guy" and finally walking off.
My wife and I resumed skiing and had no difficulty accessing the lifts, which suggests that either this guy faked calling security to threaten me or was laughed off the phone. Either way, after a brief unpleasant encounter we left our free lunch and continued to have a lovely afternoon on the slopes before taking our apres ski business elsewhere.
At some point, he said he'd share security tapes with the President of Stratton Mountain, which I hope he'll do to validate my entire account. Better yet, he gets to respond to this review, so please leave a link to the video here for all current and future patrons to see. Make sure the sound is on!
Needless to say, whatever this guy owns, whether he's just a tenant in the village, the owner of the whole thing, or the Mayor, we will be taking our ski business elsewhere as he was a terrible representative of Stratton Mountain. read more