This resort was recommended to us by some friends, and I found it clean and family friendly. The grounds are beautiful and expansive, with golf courses and tennis courts. Our room is big, and we were able to check in and go to our room two hours before we were supposed to. My only complaint is that the glass divider on the shower isn't as good as I'd hoped, and water leaks on to the bathroom floor when you shower. As for food, we had sushi from the Okinawa restaurant which was DELICIOUS. Our server, Angel, was also very courteous and attentive. We did have to call and make a reservation in advance, which seems to be the norm at the resort, but the food was well worth it. I especially enjoyed the Alaska rolls. My experience at El Conquistador was pretty good. My only worry is that you might run out of things to do if you stay longer than a couple days. read more

I went to this hotel for a conference. Like the other guests stated it is very very loud. Due to flight delays I got in around 12:30 at night. I stood at the front desk for over ten minutes and no one was around. Finally a man that worked there asked me if I've been helped. Told him no, he went into the back and got someone. I'm greeted by a guy in a warm up suit with long hair. Not an expensive resort look. My room had a beautiful view. Room problems : the shower handle fell off when I turned it. Shower curtain smelled terrible The water was warm but not hot in the shower. No hot water from the bathroom sink. As this was a conference everyone ate together. The food set out for the conference was terrible. Breakfast food was cold each morning. Lunch food was ok. Dinner food was cold also Went to Ventanas (spelling) got there at 7 Dinner did not come out until 9:15. Food was terrible. Checkout the desk clerk did not ask how my stay was. I told her the room needed repairs. She said I will get someone up there. She didn't ask what kind of repairs. I asked if she wanted me to tell her. I told her I don't know if it mattered . My only good thing was the people I was with. read more

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Not impressed, as this is a conference hotel rather than the best hotel on the island. The resort itself is very beautiful, but it's a beautiful Tourist trap. Unfortunately, we were at the Marina. So everything in your main lobby was just really far. We had a really good view, but couldn't sleep at night because a bird kept screaming or making a sound that woke us every night. The room and the property are very restrictive. There is nothing around here, nor is there a lot to do on the property outside of just eating and drinking for over 500 a night on the regular. I would have wished that the island beach had stayed open for one extra hour, or that the water park had stayed open past 5 PM. So if you are doing a staycation, it's easier to still enjoy yourself before the sun sets, since it doesn't set until after 6 or 630. The other issue I had is that the Wi-Fi is absolutely horrendous. I am at a conference and need Wi-Fi to join video and work calls. And it was almost like you had to find a perfect spot inside the room. To get work done, I stepped out onto the balcony to work with a view. Forget the cell phone signal because you will not get phone service in that area. It was not possible, so it was very restrictive to get anything done. And enjoy the beautiful weather unless I was inside the room. The entire time spent getting around is an inconvenience in the Marina. You have to take the trolley to go up. And it's just a bit of an inconvenience to try to do things. But overall, the property is very beautiful. But just not having activities past 5 PM is very restricting. I think this is definitely a conference property. I know a lot of people talk about how beautiful it is. I get it, but this is the Caribbean. All the properties here will have a nice view. And to be honest with you, the service hasn't been all that I'm trying to get. I've been trying to call the front desk. You can't reach them. They charge all these different fees, taxes, and everything, and you don't see what you get for it. They charge our house cleaning fee even if you don't want house cleaning. Our bellboy fee is even if you don't want it or never use it. And, in my opinion, this place is overrated and could be a tourist trap, cause the food wasn't that good either. I went to all the restaurants here, from Japanese to the steakhouse, and I believe that none of the food was as good as that in San Juan. I'd rather eat downtown San juan than eat here. I believe this place is just overrated. To be honest with you, so. Will I come again? I highly doubt it unless it's for a conference. I am well-traveled, and this place is not worth it. Also, during the conference's golf tournament, no water was provided in the heat, so we had to get our own from the group. Which is crazy if you are having a grand event like this, and the service is lacking. Customer service was definitely subpar this week and during the event. Especially on Palomina island when the boat motor went out and we had to wait until after 6pm to get back to the resort and missed our teams restaurant reservation. read more

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I believe this is one of the largest resorts in the island. Thank goodness that is was far enough from the water crisis. We came here because we had been here before and enjoyed our stay. The hotel itself is excellent. Lots of dining options( though I feel there are better outside the resort). Always clean towels by the pool. Lots of games in the area. They even have a scavenger hunt that encompasses the main resort and Palomino island. In Palomino the water is pretty and calm. However they have an activity schedule that they do not keep up with. My children were looking forward to painting. We asked a few times and no one knew anything. Eventually they said there were no supplies but it was not noted on the board. At the water park, someone took my water bottle and they just claimed I lost it. It was at our lounger. All in all we do love the beauty of this resort and would come back. read more

I believe one of the most beautiful resorts in Puerto Rico is the El Conquistador Resort, it's about a 50 minute ride from the airport. This resort has it all, a water park, boat ride to a private beach (Palomino) with a bar and food. The service at the resort is exceptional and very professional. Cleanliness is the number one priority and it looks it. This resort opened in 1964 and has been growing ever since. They have at least 8 restaurants on site and multiple bars. The food and drinks you have to pay for but prices are reasonable. The grounds are beautiful with tropical foliage and magnificent pools. They even have a wood fire pizza oven dishing out incredible Neapolitan pizza. Highly recommend and since less than a three hour flight from NY, it definitely worth going back too. read more

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This is for room 3116 not yet renovated room. I hear the hurricane ripped through this once beautiful resort. What has been renovated is beautiful. The dining options, pools, ferry to the private island are phenomenal. The room, undesirable. Initially the WiFi in the didn't work. Had to call a technician. However, the wifi is spotty throughout. How they hosts conferences with spotty wifi is beyond me. The tv then stopped working at some point and finally came back. Iron leaked all over. Called for a new one, never received it. The bed linen was old, itchy/scratchy and felt like it should have been shaved. I literally had to sleep several nights with long sleeve pants, shirts, and socks to not breakout. Finally after several days did they change the bed linen. The housekeeping didn't keep well. Didn't replenish much other than towels daily. This is not a resort I would recommend someone stay unless all of the rooms were renovated. I couldn't even rest in the room. Just uncomfortable stay and sleep. read more

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Decent rooms, great location, reasonably priced. Waterpark was a bit lackluster but everything we needed and offers a boat ride to nearby island read more

El Conquistador Resort - Resorts Near Me - Fajardo, Puerto Rico

My father and I stayed at this resort as part of a signature package for the Bad Bunny show. The bad: It is far away from San Juan and I don't think the resort thought it through well when they planned to be a partner hotel. Namely, they should have had buses to transport guests to and from the concert (for a fee, naturally). I also think Vibee should have said how far away this place was...It's remote and can be hard to find transportation. Speaking of which, when I spoke to staff their suggestion was to rent a car or take a $130 taxi into San Juan for the concert. This seems dismissive and also why would anyone rent a car to drive in to park a car for a concert? It still doesn't make much sense to me. There are also some 'junk fees' like a $20 per stay charge for bell service; it doesn't matter if you use them or not, you will be charged! The porters also seemed to be standing around a lot and not actively looking to help anyone...Will say it must be nice to take it easy when you know you will get this fee per reservation. Please give this money to the housekeeping staff instead!! The average: Pricing is a bit all over the place. I ordered the same thing at the coffee shop and somehow got different prices on different days (along with an excellent drink on the more expensive day and just so so the next day). Pina colada was disappointing; from a mix and clearly not putting any effort into this. My recommendation is to stick with hand mixed drinks like a mojito. The drinks are pricey and small, but you are a captive audience! The food is pricey and some can be good...Ask your server and hope they give you a decent recommendation. The awesome: Loved Palomino Island. It was the best beach I have been to and the snorkeling was great. I even saw a reef shark! The boats don't really go out or back on time, so be mindful of this and allow extra time if you have concrete plans. John/Jan at reception was also very helpful. The DJ at the pool was fun and played what the people wanted to hear (Bad Bunny). I really liked our room, and that view!!! read more

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I stayed at the resort March 9th-11th. The resort is on a beautiful piece of property which is why it has a few stars to this rating. I've highlighted below my takeaways for others to consider before booking. Palomino Island - 4/5 The island itself is beautiful so had to rate separately, but the ferry ride to and from the island I would give a negative 5 on that. Ferry to Palomino Island - 0/5 Recommend having more ferry boats over to the island and back. One was running at the time and we wasted three hours in total waiting for the ferry. Not something I recommend. Beach is beautiful, but the ferry schedule needs major work. There also was some group that got off a bus that got to go before guests on the ferry which caused an uproar rightfully so since some guests didn't make the ferry due to those individuals cutting the line. It was all around not a good experience. There are plenty of beautiful beaches in Puerto Rico with a lot less headache to see. I recommend you go see the other beaches and not spend half your day wasted on waiting around for a ferry. Coqui water park - 4/5 Water park features a small lazy river which was the best part in my opinion, but be prepared to bump into everyone along the lazy river. Water slides were also fun and you have three options. Was a beautiful spot to spend the day at the pool. Can see this being a major win with families due to variety and plenty of pool space as well. Cutz Steakhouse - 5/5 Meal was amazing and drinks were spot on. Atmosphere is what you'd be expecting for this type of resort. Highly recommend. Sicilia - 4/5 Meal was great and drinks were okay. More of a family spot which was fine, but the atmosphere needs some updating. Seemed off to me from the moment I sat down. Brapanta Bar - 3/5 We ended up stumbling upon this bar which ended up being good drinks, but odd service. Wait staff didn't come around so I went up to order and when I did they said they'd be over to the table. After they eventually came over it was a better experience, but wouldn't be my first go to. BallyHoo - 5/5 The second night we stopped here for a drink as our end cap which was great drinks and a beautiful spot. We were happy we found this spot the second day when sitting for our long ferry ride. Hotel rooms - 3/5 My hotel room was updated and we had a beautiful view. I will say we had so much noise outside our room at all hours of the night. I actually sent an email that night complaining to ensure future guests get told this room is very loud. I am a light sleeper so the 12am screaming from fellow quests was a little much. I get having a good time out, but when everyone is walking by your room being towards the start of the building you hear it all. Would recommend staff have selections for individuals who are light sleepers from someone who was up two nights in a row to constant loud talking and screaming. I also would recommend looking at the Las Casitas Village as we didn't look at that as an option and regret not picking a more secluded area. Casablanca - 1/5 I'm sure it's a beautiful bar, but opening at 9pm is a little late for someone who likes to go to bed at a decent hour. I was very disappointed in the late hour opening and was hoping at least 7pm to enjoy a drink at this establishment. I never got to enjoy a drink there which was sad because it was on my top things to do at the resort. My recommendation is changing the hours of the bar. The first night we stayed we found ourselves not able to enjoy a drink anywhere. The outdoor bar was full and no bartender was to be found at the bar upstairs. When you are staying at a "luxury" hotel you expect more than what was presented during our trip. I had thought about staying here for my upcoming honeymoon and I'm glad we visited before making that decision. I wouldn't run back here, but I hope with some more years of work I will visit to a different and improved El Conquistador. read more

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Food in all restaurants horrible and overpriced!! Yikes I see why they had to trick people and say its all inclusive to get people!!

Great hotel! I stayed in an ocean view room in the Las Brisas section of the hotel that looked out over Fajardo. My room was updated and the king bed faced the wall to wall window. I loved the walk in closet off the bathroom which gave me plenty of space to store my things. I enjoyed that I could charge everything to the room and not have to carry a credit card at all of the various locations throughout the resort. My only complaint was that there's wasn't more Puerto Rican food at the restaurants. I spent time at the pools and visiting Palomino island, which was unfortunately very buggy during my visit. I also tried all the restaurants at the resort and the food was good. My favorite places at the resort were oats for lattes, the cafe for guava quesitos, and la Ezkina for frozen drinks. read more

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For a resort at the price point and reputation of El Conquistador, this stay has been extremely disappointing. I am currently staying here for a convention and specifically requested to be moved into the newer Las Vistas rooms upon check-in. I was initially told the rooms were full and advised to come back the following day to inquire again. I returned today and was once again told that no room changes were possible because the rooms were "full," even though I offered to PAY for an upgrade. Instead, I was placed in the Oasis section, and the condition of these rooms is unacceptable for a resort that markets itself as luxury. The room shows significant visible wear and tear, the shower pressure is extremely poor, and overall the accommodations feel outdated and neglected. Most concerning, both my partner and I woke up with severe allergy symptoms, and I personally experienced eyelid swelling. The room feels dusty, and honestly the carpets seem like they have not been properly deep-cleaned in years. For guests paying premium rates, this is simply not acceptable. The property itself has beautiful views and potential, but management clearly differentiates between renovated and non-renovated sections while continuing to charge luxury-level pricing across the board. If you stay here, I would strongly recommend avoiding the older Oasis rooms entirely and only considering the newer Las Vistas or possibly Marina Village accommodations. What has made this experience even more frustrating is the complete lack of flexibility or customer accommodation despite repeated polite requests and willingness to pay for an upgrade. As someone attending a professional convention and expecting a certain hospitality standard, this experience fell far below expectations. read more

Beautiful room Beautiful view Go. To. The. Island! Go early or rent a cabana! They are still restoring parts of the resort from the hurricane. We had some construction below us a few days but it was courteous and limited to daytime hours 9-5ish. I loved everything about my stay! The only thing I would love to see more of is local flavor in the restaurants! I felt most of it was too Americanized. They need to have a specialty restaurant dedicated to the flavors of Puerto Rico! read more

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We stayed at the resort and ordered groceries from Walmart so that our kids couple have snacks while they enjoyed their stay. Instead the security, front desk and bell staff all said they would not allow the driver to come past the gait. By the time we tried to get it handled, the lady had to leave and my groceries were canceled. I understand why they would not allow this, however it's not clearly stated anywhere in your booking or website. Then because you're forced to spend a lot of money to buy their food, they don't have enough breakfast spots (they have 2), so you stand in line for 40 minutes waiting for a muffin. They also harassed my 8 year old son regarding his height repeatedly. He's 48" and he was measured repeatedly and not allowed down until the manager came. Why wouldn't they just give him a wrist band so they didn't keep doing this?! They said they couldn't give a band. We got locked out of our room. The bands just turned off prior to our late check out that they confirmed twice. They nickel and dime you, they put up volley ball nets at the island beach but you have to buy your own ball. No one ever apologizes. No one asked how our stay was. The boat broke down to get back from the island so we had to wait another 30 minutes. Water park restaurant didn't open for lunch on time (11am) employee sent me to a different option which didn't open until 1 pm. At 550am there was a truck backing up outside our room, beeping. Multiple other guests said they have had issues too. read more

Beautiful design, has its private getaway island , very good selection of restaurants, pools and services were excellent.

The views, private island and grounds make this a 10/10, but the rooms push it down to maybe a 6? It's frustrating because this place could be spectacular but the rooms are not really taken care of and they don't go above and beyond in anything. I'd consider visiting again but I'd want to know I had either a newly built room or one that was completely gutted to the studs and renovated. The Good: - The views, if you have a high room and can see them, are incredible. It's like a blend of Sorrento and Maui. Just stunning. Grounds are immaculately cared for and that includes the golf course. So much care goes into their outdoor area. I'd give the outside grounds a 9/10. - The island- I really do love the set up. Pristine beaches that are safe and beautiful on those calm days. They have newer umbrellas and beach chairs that are comfy. They have a beautiful bar and restaurant on site and some food options that are elevated from typical beach bar food. - Some of their staff members are excellent at their job. Our waitstaff were all wonderful and the bellmen are attentive. - The Waterpark -even as adults we thought it was clean and fun and there's even an infinity type pool. May be the best part of the resort quite honestly. - Bono was lovely for dinner, (if you get the Spanish options, Ventanas for breakfast (and maybe a dinner), Oats Juice Bar for breakfast. Pizza surprisingly good. - The rooftop bar is lovely and the bartenders there are great. But they are wildly understaffed. The Bad: -Rooms are wet. Like come home at the end of the day and crawl into sheets that feel like you've been sweating in them all day- wet. If you find yourself here, I'd proactively ask them to change your sheets every 2 days bc after that they begin to smell. I feel like they need to look into a full building dehumidifier for building 3. If you're on floors 1 and 2 in this building there is a good chance you'll experience a very noticeable wet smell the second you walk down the hallway. I find it insane that they put people here particularly with other rooms available and I would be concerned about exposure to mold. We were moved to the third floor of the same building and it was better, but definitely not what I'd expect from a 5 star resort. The room is dated. The fact that they still have carpet in rooms with moisture issues is irresponsible. Virtually every cloth-item is stained (benches, robes, linens, you name it). And the bathroom...peeling paint, broken shower glass, unmaintained showers (weather stripping gone so water leaks out everywhere and black mold in the grout and caulk. -There's no water stations (that I'm aware of on the island). We bought two waters and it was like $11. You're supposed to get 2 waters a day in your room, but it's 50/50 whether or not you'll actually get them. You seem to have to proactively ask, but I guess that's a tip I'd recommend to save a few dollars here. -If you want a beverage after 3pm you're treated as an inconvenience on the island. -Ferry to the island- in theory I don't hate the set up. What I can't get over is the lack of awareness around hospitality. We went out on a day with probably 6ish foot swells and they were using a tiny dive vessel to take large crowds out. So picture (or watch the videos I posted) being on the starboard side and being waterboarded by oncoming waves. The staff told you that you can't stand on the boat so you're just sitting there taking it. You cover your eyes but the water keeps coming for 20 mins. It's irritating because they have three other boats. They just choose not to use them all the time. Finally on the ferry, my advice would be to never take the last one. Here's why: they kind of push you all off the island at once so you get on the boat and you sit there for like 20 minutes. All while they round up every staff member and cram them on the same boat. It must have been ok, but I was honestly questioning the number of people on the boat. I have no problem with staff being on the ferry with guests, but in my opinion they should be using the big ferry to transport everyone at the end of the day so people aren't squished together on a tiny hot boat. -One of the funicular cars was broken all week which caused constant traffic jams up the hill. -Hot tubs-there are three which is not enough for the number of people here. They were constantly overflowing. One was never hot and smelled like a bacteria cesspool and the third is kind of hidden and was drained at least one of the days we were here. -They need to figure out whether they want to be a family friendly place or more of an adults only type of resort. Every night they have entertainment which is basically a dj playing to 15 people with kids running around the dance floor. It kind of feels sad but it could be such a fun, vibrant space! read more

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Well to start maybe having rooms available at check- in. 6:45 pm and my sister's is still waiting for her room that was pre booked. Then I pay for a beach front room that wasn't ready so I get moved to the worst view room they have on the premises. spent more time being aggravated the anything on day 1. read more

I am surprised by the 2.5 overall rating of this hotel. While it has a few areas that need improvement, I believe the low rating is not justified. Let's get the negatives out of the way first. Cell service in the lobby was not good. WiFi was frustrating. I tried to connect to the WiFi in the lobby and a purpleportal.net page came up requesting birthday, mobile number, zip code, email and gender! Seriously? I am not providing this info so no connection. The hotel seemed to be a little under staffed. But the staff was courteous and helpful. Generally it felt a little disorganized. The restaurants could be better but served the purpose when we didn't want to go out. I was really impressed by the Palomino Bar & Restaurant on the private island. The food was far better than the restaurants in the main hotel. Oh, and the resort fee of $65 in addition to the room rate. But it was disclosed during reservation so no issue. Now the positive experiences that earned the 5 star rating. This hotel is family friendly with all the pools, private island, play area for kids. We visited over spring break, the hotel was bustling with children. So it was a little noisy, especially in the lobby area. I love kids. So happy kids running around did not bother me. The hotel can be a quiet retreat when the kids are in school. :) We had two rooms. They don't seem to be new but certainly not dated. The hotel was devastated by the hurricane in 2017. It is still renovating; currently at 368 rooms and suites, growing back to 750 rooms by 2025. The view from our room was breathtaking! Amenities include four pools, Coqui Water Park, golf course, tennis courts and a private Palomino Island. We took the panoramic elevator to the funicular and then the ferry to the private island. There could be a little bit of wait for the ferry so it is better to make a reservation. Palomino Island is so beautiful! Cell service is good. The food at the Palomino Bar & Restaurant was among the best we had during the stay in Puerto Rico. All in all, we had a great experience with the stay that justified the five star rating. read more

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Gas powered golf carts drive nonstop. They Smell awful and extremely loud. Not a peaceful environment. Good service but place needs to be updated. Beautiful pool area and views but food is average at best. friendly staff. read more

our stay was ok, the 24 hour fitness center has many broken equipment and rust. Needs work and also needs to be updated. BE prepared to walk long distances to get to the ferry, coqui water park and restaurants. It took me at least 10 min to get to each destination from our room. I will not be returning to this resort. read more

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Beautiful views, installation is well kept for the most part, friendly staff, couple of dining options in the hotel. My stay was only for 2 nights on labor day weekend, not many people was staying over seems lots of tourist go for a day pass read more

El Conquistador Resort - View from my balcony, looking towards the town of Croabas in Fajardo, and the Bioluminescence Laguna Grande - Resorts Near Me - Fajardo, Puerto Rico

I don't know why the reviews are so low. I really liked it here. This is a huge hotel with so much to do. The pools are amazing, the water park (yes there is a water park here) is lots of fun, and Palomino Island is beautiful. Our room was big and had a wonderful view. The only reason I take a star away is because the check in and check out process was super slow. It is a very big hotel with lots of guests but still it was the worst. We only stayed one night so we didn't have a chance to experience many restaurants. Next time. read more

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Terrible check in experience. We were waiting until 6pm in a long line to get our room. Bad service. Paper thin walls with crazy kids running around. read more

My family stayed here for 4 days. I absolutely loved it. It was exquisite!My family and I enjoy our stay here. The rooms were nice the staff was welcoming . Everything smelled, looked clean! The pools were clean and fun. The water park great experience for my son. This place had everything you want and need on vacation. I cannot imagine what it would be like once it is fully renovated after a full recovery from hurricane Maria. The food here was delicious, coffee shops were on point, and the ice cream shops was superb. read more

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I recently had an extremely disappointing experience at El Conquistador Golf Club. The staff were unprofessional and unhelpful throughout my visit. From the moment I arrived, I was met with rude and dismissive attitudes. The front desk staff seemed uninterested in assisting me and were visibly annoyed by simple questions about the course and facilities. The lack of organization was also evident. My tee time was delayed because the staff claimed that they had only few golf balls at the range and there was no communication or apology from the staff. When I finally got onto the course, I encountered several issues with course maintenance, and yet again, the staff were indifferent to my concerns. The lady managing the mobile bar presented also a nasty attitude. We wanted to keep an open tab and in an unbecoming way she requested a 20% tip. REALLY..? Overall, the poor customer service and unprofessional behavior of the staff at El Conquistador Golf made for an unpleasant experience. I expected a much higher standard from a club of this reputation and will not be much better. I will not be returning. By the way... the golf course is beautiful and challenging with spectacular views and greens are well kept. read more

Great vacation for 9 & 12 year old. Compared to similar quality hotels in Hawaii and other islands, this was about half the price. From the moment we arrived, the bellhop, Arthie, went above and beyond, offering a tour and information about the property, different activities/restaurants and times they were open. The resort is huge. Marina rooms are accessed by funicular (kids loved it) and are newly renovated and close to the waterpark, ferry to the private island, water activities/tours, and about a 10 min walk to the Bioluminescent Bay. Self Park was affordable for a resort at $17/day. Many options for meals, from poolside to fine dining and all included kid friendly menus. I was glad there wasn't a traditional game Room. Instead there were pool tables, ping pong, life size chess, foosball, air hockey, and as well as a video game zone open 7pm - 10pm. Lots of opportunities for the kids to interact with other kids. Highly recommend a tour of El Yunque Rainforest, Mini Boat Rental and Snorkeling and Kayaking in the mangrove caves at Bioluminescent Bay. Very responsive staff. We will return! The only thing missing was self laundry which is helpful with kids. read more

WE WEREINVITED invited TO A WEDDING RECEPTION AND BOOKED A ROOM AT $400 + per night. CONTACTED MY NIECE AND SHE INFORMED US THAT THERE WAS A group discount for the venue at the hotel. I contacted the hotel, and they provided us with the group discount and booked the room. We stayed for 4 nights and then came home. The credit card bill arrived, and they billed us for the original room. at $304 as a no-show, and they stated that we never cancelled the original room. = read more

Here's the deal. Pros: Had a blast here. Good drinks. Very family friendly. Lots of areas to play games and a nice little water park too. Palomino island is beautiful. Also everyone speaks perfect English and the views are beautiful. Some of the downsides: Overpriced in many areas. I expect upcharges at resorts but there are a LOT of required fees (including a $20 bell service charge regardless of whether you use them). The food is also very very mediocre and expensive, which I guess isn't a big surprise at a big resort. If it's crowded it may also be impossible to get in to a restaurant without a reservation. We were turned away without even the option to wait for a table or eat at the bar. We did eat at Bono, the Italian restaurant. It was the worst service I've had in a long time. Took over 90 minutes for our food to arrive and 30 minutes to get the check with no water refilling throughout the meal. I paid $40 for lobster ravioli that was majorly undercooked with very chewy and unpleasant lobster meat. It honestly didn't even taste like lobster it was so bad. Please don't waste your time and money at this place. Cafe Bella vista, the restaurant on palomino, and ballyhoo grill were much more reasonable. I did not try Las Brisas. Regarding palomino island, it was a bit inconvenient that you had to book a ferry to the beach and were limited by availability and timing of the boat. We did very much enjoy our time tho. Overall, I had a wonderful time in spite of all the above inconveniences and overpricing. I would in fact come again but would be prepared for the overpriced room charges and food. read more

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Amazing family friendly resort! Food was delicious, rooms were nice and renovated and staff was attentive. Only thing I wish is that it had a club or a more private room with music, they have the space to add something like that or a casino like some of the other resorts in San Juan. read more

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SOOOO BEAUTIFUL I truly couldn't believe how lucky I was to stay here !! That was until it was time to leave and we itched our skin RAW THEY HAVE BED BUGS me and my friend got them after 24hrs of staying there ABSOLUTELY NEVER EVER AGAIN it's super hard to show in photos read more

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You have to go to Palomino Island and go jet skiing with Captain Willie, he makes the experience so much fun

Although, this property had some of the most beautiful tropical landscaping I've ever seen, it was unfortunately the worst hotel experience I've ever had! My husband and I felt like we were very misinformed about the price - there were many service charges added to our bill. For example, we were charged for "bell service" twice without being told there would be a charge for someone to show us where our room was. We were also charged for "room service" when we never ordered any room service. There is also a resort fee of $40 for each night you stay, which we were not aware of. After the total, it was practically DOUBLE the room price. The restaurants here were also a huge disappointment. The hours are very limited and many times the food took over 30-40min to come out so you would be sitting for 10-15min with no server in sight. The selections were so overpriced for the quality of food plus we didn't see any authentic Puerto Rican dishes here. The hotel itself is very beautiful and the rooms are very spacious. Most of them have beautiful views around the facility, but although we booked an "ocean view" we were facing a tree on the 1st floor and we woke up to go karts driving back and forth outside our balcony. The big tree was beautiful, but we definitely wanted an ocean view. So, we ended up changing rooms and got a room on the 5th floor, which was much better. We did notice there was an ant problem in the room even though we were high above the ground. The bathtub/showers are also sunk down and a little challenging to get in and out of - you can easily slip and fall if you're not careful! In addition, we had trouble sleeping as there was a lot of noise in the hallways that you can hear easily inside your room. The best thing we did enjoy was Palomino Island - the beach was very relaxing and there are restrooms and a restaurant on site. The boat ride was really nice as well. It is a shame that the hotel does not meet the expectation of staying at a resort. I would have certainly expected a higher level of service, hospitality and value for my money. read more

El Conquistador Resort - 5th Floor Ocean View - Resorts Near Me - Fajardo, Puerto Rico

We enjoyed beautiful weather and scenery. The food was generally pretty good. The rooms were in decent (but not great) shape. Had everything else been ok, this stay would have warranted a 3 or 4 star review. There were significant issues, however, with add-on charges and inconsistent service. 'Additional', required fees annoy me to no end. If the extra charges are required, they should be a part of the room fee. What's next? Are hotels going to start charging $25 per day for use of a pillow? $20 to use heating or air conditioning? It's fair to say that this is a concern for the whole travel/tourism industry, but never before have I seen so many 'additional' required fees (housekeeping, resort, room tax, muni tax, sales tax, 1xbell service). Ugh! Service was very inconsistent. The issues were significant because the resort is somewhat isolated. Thus, you couldn't just pop outside the resort and dine at a local restaurant or grab a taxi. Our worst experience related to arranging transportation to the airport. A day in advance, we asked the concierge to help us book a car service to get us to the airport for an early morning flight... we struggled to get confirmation... we struggled to get a car service that would take a credit card... (we need to use a credit card in order to submit expenses for reimbursement). We ended up scrambling at 3:00 in the morning trying to find a car servie that could drive us the 60+ minutes to the airport. It was a very frustrating experience. read more

El Conquistador Resort - From room (suite) - Resorts Near Me - Fajardo, Puerto Rico

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Stayed here in March 2025 and was astounded by the all-around lack of service. With a few exceptions, the staff here does not rise to the level you might expect from a property with these rates. There's clearly a lack of management oversight - because too often there was a sense of chaos, and long waits, and staff who didn't seem the slightest bit bothered. We had tons of small, frustrating problems that left us with an unhappy aftertaste. I will say the room was lovely (except for the cockroach on my daughter's pillow one night) - and the view fantastic - and overall the architecture is lovely - but there are too many great resorts that have all those things, but with service to match. read more

The resort itself is very nice, however, it is much too large, when we went after Christmas for 4 nights on a supposed "sold out week" there were few places that were hosting a lot of people. During the day the resort is great, the pools are very nice and the island you can go to is good. However, we waited in line for hours and we were stuck on the island for many hours because the hotel had not had enough boats to bring us back. During the night it feels like everyone in the hotel disappears, the restraunts are almost empty and the food is not very good. read more

This resort blew away my expectations. When you dream of a once in a lifetime Caribbean vacation, this is the place! Excellent food, out of this world Fish Tacos and Mojitos. Staff extremely attentive and always goes the extra mile with a smile. The beach on private island superb. read more

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Great location. All in one resort, food, pools, water park, bars, live music at night, pool tables, private island. Do not expect Mexico resort customer service (we usually go to Mexico). The island vibes and customer service are very chill. Saw quite a few people complaining. Locals and tourist alike. I had nothing to complain about, but it came to coming back if I needed more drinks or food, was always lacking in that department. I did encounter some almost bad customer service, but thank god that I booked with Hotels.com aka Expedia. I had 2 reservations. One directly with the hotel and another through Hotels.com. I had a last minute change to plans because the ferry to Vieques was full on 4th of July weekend. The hotel was not willing to budge on the change, so I kept that one night. I had to reduce the second reservation by one night, Hotels.com did it with no issues and the hotel waived the change fee. The food is pretty good here, not bad, but will add up in cost. Palomino island was pretty cool. Very relaxed atmosphere and they have restaurant and bars there. There are bar tenders walking around, but bad service. You have to chase them down. I had to track them down to make an order. The chairs and umbrellas are free to use. The alternative is to rent a cabana. It gives you a VIP location for only you and comes with a bucket of water or beer. It's $100-$125, but will give you a better customer service. Recommendations: 1. Book through Expedia or Hotels.com 2. If you have kids, go to Walmart or Econo supermarket and stock on snacks and water. 3. Rent a car to visit local eateries, bakeries, go to el Yunque, visit other parts of the island, etc. 4. Don't just stay in the hotel unless you've already seen everything and just want to relax. It's one of the best hotels in the island. Next level would be the Ritz and the like. read more

The resort came with a $400 per night price tag and self-parking costed an additional $15 but I do think it's well worth it. Located in Fajardo near the Seven Beach, the resort offers a variety of amenities including a water park, many pools and jacuzzis, gaming area which includes pool tables, foosball and many more. The best part is it offers boat trips to a private beach where guests can soak in the sun and hang out at their restaurant. The hotel rooms were spacious and came with a walk-in closet and an ocean view. My only complaint was it took an hour to check in. read more

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The hotel continues to ignore me for months I have asked for my issue to be sent to their management and the booking site and my bank are seeking a resolution on our behalf. I waited to post all the issues we had to give them a chance to resolve. If they don't I will update. The issues were safety and health issues. read more

Absolutely beautiful resort with wonderful facilities but incredibly understaffed and terrible service overall. Of every resort we have ever stayed at, the concierge here was by far the worst and relatively useless... they acted as more of a front desk than a concierge and the wait was very long. 4 days wait for laundry, 30+ min wait for coffee and snacks. Pools and rooms were lovely. read more