The fact you can't use the ATM is ridiculous other branches allow you to use the ATM even when…read moreclosed

Don't bank with Chase. They sneak in over draft fees without your consent as well that they lie…read more Transactions stay pending for days making it confusing and frustrating not knowing what's your actual balance. I would be banking with someone else because of this.

Worst place to go, I would not recommend it at all. Customer care it's horrible in there, I try to…read moreget help cashing out a check and I have my business and personal with bofa. Tried cashing out a check which I never had an issue with at any other bofa, they were giving me no option but just to deposit. Horrible experience

Worst bank experience ever. Bank clerks are inefficient and take forever to complete a task. Line…read moreon a Saturday is usually greater than 40 min with 4 clerks working. Unbelievable. Avoid at all costs! Horrible customer service from a elderly female clerk wearing glasses and gloves today!

Came by last week for questions on opening an account, was helped by Mr.Qin who was extremely…read morewelcoming and helpful. Answered all concerns that I had, and did not make me feel uncomfortable or impatient. Ask for him if you need help with any banking questions. He's top of the top. Great experience. Would definitely recommend and come back to him.

It was my first time going to this bank. As i walked in to the bank, i immediately felt welcomed by…read morethe employees. Everyone was very friendly especially Susana, she was very tentative and immediately assisted me with my banking. I felt welcoming and will definitely come back and open an account.

When I am in El Monte, I often go to this branch. Just as lovely as the Covina branch. Great credit…read moreunion if you live in the San Gabriel Valley, Whittier, and Orange County areas. They also have two great locations in Downtown LA.

I just became a new member at this credit union three months ago. This location is amazing. The…read moremanager, Nancy has a great staff and she runs that location very well. She is helpful, kind, professional, attentive, and listens to customers suggestions. Nancy makes sure everything is running properly. My banker, Catalina Reyes is phenomenal. She is very patient, understanding, knowledgeable and personable. I love this credit union. The lines move pretty quickly and they have many bank tellers to assist you. Plenty of parking and great rates on loans, CDs vehicles, etc.

This branch has 6-8 cashier windows, yet they almost never have more than 2 people working. The…read moreline constantly stretches out the door, which is incredibly frustrating when all you're trying to do is handle basic banking. The employees themselves do their best and work hard, but the issue clearly comes down to poor management. Whoever is in charge is either not scheduling properly or not paying attention to how understaffed this location always is. It's not the fault of the tellers -- they're polite and helpful when you finally get to them - but the lack of leadership shows through in a big way. This isn't just a one-time issue; it's every single visit. Management really needs to step up, because the way this branch is run right now reflects poorly on Wells Fargo as a whole.

Marvin, who happens to be The general manager in the city of El Monte…read more He will always go above and beyond in order to help out a customer even on his own time him and his charming personality will go far with his knowledge and education where he can guide a customer in a financial field thank you for everything you've done Marvin. we really appreciate you being there for us. . I've been a customer of Bank of America for 37 years. I left them because of their attitude the moment you walk into this branch where he's at people know you and call you by your last name with all the respect where they make the customer feel priority....

Despite so many one stars reviews, I experienced the complete opposite. The manager of the tellers…read morehelped me. The nice Asian lady at the counter helped me. I admit it is different, but that doesn't mean it's bad. It's just a different way of doing business.

A location that's ABSOLUTELY GOOD FOR NOTHING!!!! I am SOOO glad I am not personally a member of…read moreCitibank, however my Best Buy CC utilizes Citibank. One would think that if you have to make a payment, you could do it directly with the bank that company deals with? That is not the case with this branch. There tellers are probably so incompetent and lazy they don't know how to process the transactions. I just also received check (once again from Citibank) and wasn't able to cash it at this branch. I was told another branch farther than I'd like to go to cash a check would be able to help me better. Going into and out of this branch was just a huge disappointment. Really makes me wonder how they treat their actual members. My advice, stay FAR away from this branch.

Very disappointed with this Chase location. The sign says they open at 8:00 AM, but the doors are…read morelocked and the drive-through isn't working either. Staff inside just ignore people waiting outside instead of letting anyone know what's going on. Totally unprofessional and a waste of time.

This is about Chase Banks in general. Service is depending on location definitely. I loved how…read moresecure the bank was with my account. The tellers and specialists can b really nice. The problem is that they closed my account without any reason even though i keep calling and waiting in the costumer service phone line for atleast an hour trying to find out why they closed my account without a reason. They told me, "we have the right to close any account" and i understand that, but without telling me why??? I went through so much headache, wasted so much time to try and find out. It was very frustrating!!! so for their awful way of doing things, I DON'T RECOMMEND CHASE BANK!!! they will band u for life and not let u open an account without any reason. This is an awful customer service. I was their costumer for so long too. They think just because they are a well known bank then they have the right to just close anybodys account without any reason?? Even the tellers and specialist from inside the banks tried to help me and stayed w me in costumer service line for 30 min trying to help me find out... at the end they say they wont tell them the reason why?! This is dumb and it doesn't make sense! Dont waste your time to be their costumer because it doesnt matter if u were 30yrs costumer banking with them, they will still close your account without telling u the reason. Anything in life has a reason and this from a bank? Such horrible business ethics! They have the right to close accounts but, dont have the right to not tell me the reason... its like a judge sentencing a person in jail for life without a reason. Im pretty sure they've been sued before because of this. So please save your yourself, don't be costumer with Chase bank. It doesnt matter how nice the workers there are because at the end the bank itself has very bad work ethics!!!!

My Mom and I came to this BofA location to deposit a check and close an account yesterday…read more The line for seeing a bank teller to deposit check wasn't too bad. They had 3 tellers working. Our bank teller was not the friendliest just meh. Oh well, sometimes we just don't know who we're going to get on the other side. As long as the transaction gets done, that's what matters. Thanks lady. As for seeing a bank representative to close an account, we didn't have an appointment so we had to wait for the next opening. Luckily, the 2:30 PM appt didn't show so we got in. Wait was about 15 mins so it wasn't too bad. Thuy (bank rep) was friendly and nice. Her professionalism and knowledge shined through. Transaction was quick and smooth. She made our visit very comfortable. Thanks so much Thuy for your great service and time. We appreciate it. Great news... this location closes at 4:00 PM on Saturdays. We may be coming here more often now that their hours have returned back to normal. Yay! Thank you BofA!!

Great place and environment…read more Went early morning at 9am So I can cash and deposit my check Just got out right now'. The gentleman who helped me I told him simple. Cash and deposit my check please. And deposit this cash as well after The whole point was for me to get my full check. That why I went to the teller and not the machines. As I was leaving I check my receipt and noticed he just deposited the damn check and not cash it first. Now I have to wait till tmrw for the full amount and some bills are due today. Thanks to the guy who helped me for adding fees to my bills. Be professional and listen to what I say. I was pissed. I just told him to get his shit together. I didn't wait in line for 20 fucking minutes for him to deposit my stuff when I could've done the same thing in the machines!! He wasted my time. I have a house payment etc. I go to this bank always and everyone understands me, except for the guy today this morning. He's a young guy With a piercing. He was all spaced out. Wonder if he is high or something . Anyone who comes here be clear with him. He's not all there. Ruined my Friday Time to workout now

Banks are the worst, I know. But considering the people who work there make up for it with their…read moreexcellent service. Ruben, Armando and the entire crew have been real helpful to me and my fam, especially during our family situation and time of need. They treated us with respect, compassion and took personal responsibility in helping us get things sorted out. This is truly the way banking should be.

They ask you to call ahead and make appointments, but when you call no one ever answers the other…read morereviews may complete sense on why this gets one star very disappointing

Great people with great knowledge. they really know what their doing and the service is fast and…read moreeasy. Parking is easy and so is talkign to the people Definietly recommend this place to everyone!

Unbelievable 3 out of 4 ATM not working at all. Chase needs…read moreto fix these 3 ATM soon.