Hi I like Pollo Loco it's healthier than other restaurants. Today I went with my family Sunday brunch but I was disturb because the gentleman that took my order was named Juan I gotta say if your going to discipline your employees for whatever reason take them to the back be profesional don't do it in front of everyone, I felt un comterble listening to him talk to this young teenagers they way he does. Please if you look at my review please comment if you agree. read more

Tonight I went to this location to buy dinner for the family. I purchased the family deal 12 piece chicken and the trimmings. I brought it home to find I bought jerky. It was so dry my dogs would not eat it. That's pretty bad. What happened here? I will not return until I see an improvement. Tracy W read more

This El Polo Loco (on California and Ontario) has the BEST Double Chicken Tostada. I have gone to several other locations and they're nothing like this place. Here it is fresh and has all the ingredients. Other locations throw it together missing items that are to be included and it doesn't look or taste fresh. I don't know how a "Chain" could be so different but it is. I'm never going to a different location again. read more

Ordered double protein bowl with shrimp and it was horrible. The shrimp over cooked and rubbery - rice flavorless - and if this was a double portion - I could fit the entire meal in a thimble. Also how do you give 6 shrimp when it's a "double"? For a regular order do you only give 3 shrimp? Thanks for my $9 bowl of hard, flavorless, anything but double bowl. read more

El Pollo Loco - Mexican Near Me - Corona, California

Wow! Came during lunch and there was a long ass line in the drive thru and also inside. Got my pollo and bounced out. Good chicken.

Have been here a handful of times and everytime I do it is delicious. Chicken is never dry, service is good, and the food is hot and fresh. I hope El Pollo Loco expands more locations to other states, like Minnesota. My family out there loves EPL. Love the seasoning on the chicken. read more

For some reason this location won't serve crunchy tacos when the location in Anaheim does. Shame, it's the best item in the menu, guess I won't be coming back to this location. read more

I used to Come here all the time because the chicken was amazing!! But the last few times, the chicken has been burned and so dry that we had to go back. It's so uncomfortable going in to complain. I haven't gone back for months. And we used to eat here on a weekly basis. Hopefully management can tell the chefs to stops over cooking the meat. read more

Who charges for house salsas... guy said after 4 he would charge me. I've been going to polo loco forever and never once did they complain or tell me I would be charged for extra salsa . Train you workers better read more

Once again I went through the drive through and again the cashier handle the food and cash with no gloves , I reminded the manager last time that it's against the health department for an employee to handle cash and Hadley the food without gloves . It's totally disgusting and against the law . The health department should take a visit . read more

I will but this behavior at this particular location has not changed for a long time black are not treated right and our food is burned poor quality etc?? This owner and manager needs to do better or this problem will reflect overall corporation!!!!!!!!!!!!!!!!!!!! read more

Ordered thru the drive thru with 92 Vanessa, nice young lady, to bad they could not get my 4 items correctly to me. I ordered 2 double chicken tostada salads, 1 double chicken bowl, and 1 street corn chicken tostada. 4 items. The receipt was correct. When I got my order at the drive thru I noticed only 1 item in a tostada bowl, there should have been 3 tostada bowls, then every item did not have the correct ingredients in them, some had corn that should not have had. Total mess up. When I told Vanessa about the tostadas she gave me 2 tostada bowls. And this is not the first time they have messed up my order. But this is the last time I eat here. It is a total waste of my time, because the order will more than likely be WRONG!! read more

El Pollo Loco is right... you have to be "Loco" to pay good money for this food. We've been several times , but tonight was the final straw. We purchase an eight piece with two side and the Chicken pieces weren't even recognizable. It was all hacked up and had a few pieces tossed in that may have been part of a neck. The overall condition of what we did receive was very poor quality. The wings were skin and bones, and the two breast and thighs were chopped and didn't appear to be whole piece. If this wasn't bad enough, we didn't they give us two side choices we didn't ask for. There are a lot of choices in the area. A KFC is in the same center and a Flame Broiler is across the street. Free food, coupons or just feeling sorry for them couldn't drag me back. I truly don't know how this location stays in business. Update: El Pollo immediately commented on my post so I gave them a call. I told them that I since this is a franchise store, I'd like to speak with the District Mgr. about the number of 1 star reviews the location is receiving, the poor quality of food that is being severed and the ongoing type of service the community is receiving. I pointed out that I'm not looking for a free meal, but as a business owner too I know that the only way to bring about change and improvement is to make others aware of problems. I've learned through this experience that El Pollo Loco only goes through the motions by commenting on our post, but in reality they don't care about those of us who patronize this Store or the residents of Corona. read more

The manager was very rude.. the food was burnt and dry.. hardly had any rice ,, I will definitely people know about this restaurant

We are stuck in the drive thru and can't get out. Maybe you ran out of chicken?! How have we been in this line for 20 minutes and haven't even placed our order. This is so ridiculous. Definitely don't pull off here for food! Hit the long in n out line. I guarantee it's 10x's faster. What a a joke. read more

This location drives me crazy. Why are they the only location that isn't included on mobile ordering? Why are they always so slow? And why, for goodness sakes, will they not give you a water cup with a lid if you are ordering take out at the counter but will do it if you go though the drive through? read more

They used to be good, but lately they get your order wrong more often than not. They dont give you the salsa you ask for. Last time they gave me no salsa even though I specifically asked for it. This time I asked for 4 of each of the three salsa, a birria meal, a quesadilla, alcarbon tacos a taco salad and tortilla soup. They shoved everything in one bag smooshing all the food. They gave me three salsas total which I couldnt tell because of the atrocious packaging so I asked and they told me they put it all in the bag which clearly they didnt . I ended up recieving no birria burrito, an extra quesadilla I did not ask for, the soup which was a hot drippy mess, and tacos. Not to mention the fact that one of the quesidallas was only half wrapped, gross. I think they shove so many things in one bag so that you cant tell they butchered your order. read more

Can't complain. Good. Healthy. Love the marinade. The meat is tender, usually. And the grilled chicken skin, well, we fight over it. The grilled chicken salad is one of my favorites, especially when drowned in their cilantro dressing. And a couple of large cups filled with ranchero beans finishes off the meal. Yum! We also always give ourselves a pat on the back for not eating something fried. And that is exactly what El Pollo delivers. Decent, reasonably priced foods and combos. Can't complain about the drive thru line either. Even though this is a popular spot, it moves well. read more

Had the double chicken avocado salad , this was the worst salad ever, the chicken was so dry I almost broke a tooth eat the chicken. Horrible horrible food. read more

OMG! I just tried their tamales. Pollo Loco is not messing around with the tamales. Delicious Thank you Germeia read more

Rosie is an angel. I had a horrible experience with door dash when there driver delivered the wrong food. Door Dash would not issue me a refund and told me I had to contact the store directly ( la Sierra location) . I could not get a hold of this location so I tired this store. Rosie when above and beyond to help me out. She called the store as well as employees she knew from that location. She was unable to get a hold of anyone. She stayed on the phone with me for at least 30 minutes trying to help me out. She then asked me what I ordered. She ended up sending my whole order to my home so that my family could eat. I have tears in my eyes because I am so grateful for you Rosie. Thank you so very much. I hope you get to read this. You made my night so much better. read more

On May 20,2020 had to go back 3 x because they messed up the order to go no compensation today Thursday May 21 they messed up entire order when I got there they only had 3 drinks not all 4 so had to argue that point they get the drinks wrong and then they forget one of the meals and removed rice from all the bowls when it was only 2 of the 4 and we were shorted a bowl. No compensation was made for the last 2 days . Awful management should have comp the meals today and nada but 3 errors and try's yesterday and again with multiple errors I'm done Never again poor business skills and management. read more

We used to love this location. Went here all the time. It is horrible now. Tonight our chicken was burned so badly that it was rock hard! There was hardly any meat on them to begin with. Was shorted the gravy. The churros were horrible... rubbery and no cinnamon. It truly seemed like everything was left overs and reheated. read more

The staff here really seems like they don't want to be there. I understand most people probably aren't happy being at work but like, the staff here seems like super detached and distracted. Every time we spoke to our cashier, she literally kept asking "What?" And "Sorry, what was that?". I think she was new but she just seemed super distracted/out of it. It wasn't really TOO big of a deal though since she got our order right anyway. The chicken here is pretty good. The place is also fairly clean. I don't think I've ever had a real complaint here. The salsa bar is a little small compared to other locations. Aside from the staff, this place is just like any other El Pollo Loco. I usually try not to give chain restaurants/fast food places low ratings since I mean, what are you expecting from places like these? 5 star quality food? Lmao. The staff could be improved though. read more

I have been coming hear for ever. I live near lake Elsinore. But drive to this one because of Rosie. Very polite very respectful. Always makes sure my order is correct. Makes the customers know they are number one. I work on customer service. Rosie is a great manager and a great asset to your corporation. read more

This place is always locking their doors so if you have an online order to pickup you're gonna have to wait in the long drive thru line. Also, they unhook their phones so you can't even get a hold of them. read more

Went through drive through right now the guy taking the order was rude and was like " ok what else " interrupting me, got to the window he just stared and didn't tell me the total so i handed the card and he handed me the bag of food and walked away customer service is awful. read more

Once again we did not receive every thing we ordered and paid for. They cannot seem to take the time to check the orders before they give them to the delivery drivers. This has happened the last 3 times we have ordered from them. Always one side missing. Last night the food was also cold. We are not going to try again. read more

Stopped by here to pick up dinner while in town to visit my uncle and grandmother. We went with two family meals that came with the new avocado salads. The restaurant itself was clean, including the salsa bar, which is often hard to keep clean. The staff was really friendly and efficient. And thankfully, the food was all served hot, fresh, and delicious. El Pollo Loco is one of my favorite fast food restaurants and this location is exceptional. read more

El Pollo Loco - Lots of tasty chicken on the grill...yum! - Mexican Near Me - Corona, California

There was a long strand of hair in my food. Absolutely gross. I will never come back here again. I'm very disappointed in the food preparation. read more

Unfortunately I cannot give less than a star. These jerks did not complete the order as requested and you try to go to the door to get them to help they won't even open I do not recommend it here don't shop here. read more

Waited 30 plus minutes on my lunch to get my food. Disappointing. Don't come here on your lunch seriously. read more

El Pollo Loco - Mexican Near Me - Corona, California

This is my favorite Pollo loco in the city. I've been coming here regularly for the last 4 years now and I've never had a bad experience. The staff are very friendly and always give you what you need. The store is always very busy though. The chicken is very nicely cooked too. read more

El Pollo Loco - Mexican Near Me - Corona, California

By far the best EPL to eat at!!the Customer service was above expectations for a fast food place, and the owner happened to be here and very attentive and polite. They have positive attitudes even in this rough time!!! Thank you and will be back!! read more

I use to love this place always but these couple of times they keep messing up my order like today I order the new salad all happy and wen I got my salad it wasn't it they said they were out of it .. like ooh ok why couldn't you tell me so I could of gotten something else and also the flys in the restaurant and also really bad customer service to be honest ... And really I alrighty did and you guys are playing jokes read more

Great Service is hard to come by these so I appreciate it when I get it,Thanks will visit again

El Pollo Loco is my go-to for fast food when I don't want to feel so guilty. Their grilled chicken is delicious. This location is a bit difficult to find because its set back from the intersection. They have a drive thru and when we came on a Saturday night we walked in placed our order and once we finished packing our salsas at the self serve station our number was called. read more

Is this a joke? This meal is 5 bucks and comes with chips. Who only wants 4 chips with a meal? Top it off with horrible customer service, getting the order wrong, and dry churros. Makes me not want to go back. I recommend finding a different location, even if it means driving a few extra miles. read more

El Pollo Loco - Mexican Near Me - Corona, California

We ordered early today to be delivered at 445. She arrived early...why? Half our chicken was missing. They were pleasant when I called. But telling me I could come by anytime for the other 8 pieces was not helpful. No one here can go out. Thats why we had delivery. We have a family here 7 pieces didnt do a lot of good. And how do you take NO BEANS NO BEANS in the bowls to mean extra? Dinner was ruined for part of our family. Iam sure they are busy but no excuse for this. read more

The worker who helped me, I think his name was Shahzeb, foreign name but very interesting. He was nothing but helpful to me my whole experience. When I first walked to the register, I received nothing but hospitality and the comforting voice of a strong man saying, "Hello sir, what would you like to order?". I got my regular, the Mac and cheese, and the service was so quick. I had that mac in my hands in under a minute. Shahzeb also gave me a wonderful sauce recommendation to put on my mac and it was wonderful. I don't know if it was just me, but when I saw Shahzeb pour the that mac n cheese on my plate, it was so much more creamy. He even said bye to me when I left! Overall, 10/10 service, that dude Shahzeb needs a promotion! read more