Excellent service. Alex, the cashier, is always very friendly. Excellent job!!!!!!!!!!!!! read more

El Pollo Loco - Mexican Near Me - Corona, California

I didn't know a chicken place can run out of chicken. Never heard of In n Out running out of burgers.

Preface this with saying the posted closing time is 10pm. Came to pick up my food at 9pm that I ordered through the app 20 mins before, this is before I go pick up family at the airport. Guess what? Place is locked but drive thru is open. 5 workers are just sitting at the tables avoiding any eye contact as I walk up to try every door. I'm expecting to just pick up my food and be on my way but instead I'm waiting in the drive thru behind 5 cars to pick up my food that's already paid for. Extremely annoying. Had I known they do this I would have bought from anywhere else. read more

I went to El Pollo Loco specifically for the Queso Guacamole Burrito. I love this burrito and have had it so many times that I know what it should taste like. I received my order and took the first bite and it was nothing like it used to be. It just tasted like salsa. No guacamole and no queso. We went in to tell them that this wasn't the burrito and they insisted it was. They said it was exactly what I ordered, but I can swear it wasn't the burrito. I accepted defeat until I took another bite and it was just awful. We went back in and said just give us a new burrito, and they gave me the same thing with no guacamole and no queso. I'm so sad because all I wanted was that burrito today read more

El Pollo Loco - Trash - Mexican Near Me - Corona, California

This location is always a gamble. Hubby was picking up food and I got a Grande Chicken Bowl. I opened it up and it was nothing but super dry, burned and hard end pieces. Had to dig for the tiniest pieces that were edible and there were hardly any. I think we're going to start going to a different location because something always happens with this one read more

El Pollo Loco - Just dried, burned and crappy pieces of chicken in my bowl. Not a single piece of edible chicken. Couldn't even give these to my dog. - Mexican Near Me - Corona, California

Ordered 2 chicken breasts. I received 2 inedible dried out breasts which were probably sitting there all day. It's such a shame that this restaurant refused to keep up with good healthy quality food. They were actually good at one time. They are SHIT now. I will never go back. read more

Chicken was well seasoned. Broccoli was steamed well. Service was fast and polite. Only complaint I have is that the churros could've had more cinnamon sugar on it and the mashed potatoes needed more seasoning. 4/5 solid choice for a quick meal. read more

El Pollo Loco - 3 3pc Leg & Thigh Fire-Grilled Chicken Combo - Mexican Near Me - Corona, California

This place is great! Everyone is always professional and nice. Food is on point. Love this location.

Dry chicken ! Tasted like it sat under lamp warmer for hours ! I do not recommend, they should not be allowed to sell it after sitting so long. read more

These people can't read worth a lick. Three items and two of them identical. Not even combos. Just A La Cart. That's it....and they still forgot one item. Seriously??? It's true: they screw you at the Drive Thru. This location used to be a good spot. They had a manager a while back that ran it sharp. Whoever they have now is not sharp. The chicken also sucks. It was like chewing chicken jerky. My floss was getting some good work in. If you're gonna screw up a very simple order, at least grill the chicken correctly. I'll be choosing the original Miguel's Jr. on Sixth street over this place from here on out. Get your heads outta your cracks. read more

They are skimping out on each time they serve a "double chicken bowl". Does this look like a double scoop of chicken? this has been happening every damn time and i persist to them this is nothing like what is advertised. Going to stop going to this trash location. read more

El Pollo Loco - Double Chicken Bowl Very small portion size. Is this an original pollo bowl? - Mexican Near Me - Corona, California

First off, 5 stars to the workers, you guys are great, and it's my favorite El Pollo Loco. The 1 star is to get Corporate's attention. Apparently, it's now policy to give one salsa per order. I asked for 6 avocado salsas in the drive through (3 per each of the 2 tostadas I ordered). When I went to pull away I noticed I didn't get them, so I asked for a couple more. The young woman working said they are not allowed to give more. Now, corporate, the correct answer should be, "We are permitted to give out __ salsas per menu item, would you like to purchase more?" I told this anecdote to my mother who told me she tried to purchase more salsa, was refused, and the gentlemen literally said, "I'm not going to risk my job to give you more salsa." Your employees are under duress to not give out too much salsa. Do you not see a problem with that? Why can't we just buy more? This is not the poor workers' fault that are just trying to abide to what they're told. And to the worker that day, I'm sorry if my surprise came as sass. We went from an open salsa bar to this. Save some salsa, lose a customer I guess. read more

Going to stop spending my $$ at el pollo loco. I ordered a 3 piece meal and it only comes with 2 tortillas now! How hard is it to think rationally that someone ordering a 3 piece meal is prolly going to use 3 tortillas! If el pollo is that greedy that they gonna charge us extra for a regular amount of tortillas then I'm going to be rational for them and give my business to some one else. Enjoy your going out of business soon journey! read more

so after going to a few other locations in the IE, I've noticed some shady business practices from this specific el pollo, First off if you're ordering anything tostada or bowls, they will skimp on the chicken. Trying to order the chicken on the side to get the right portions they will under scoop the portions and still give you less, they also switch the type of chicken out *from breast beat to some mix of meat and skin chopped* to avoid giving the meat in the portion they're supposed to. NONE OF THE EL POLLOS DO THIS BESIDES THEM OFF CALIFORNIA IN CORONA. It's a double bowl, 2 scoops of chicken right. Why is this location playing with their CI's like that? cutting corners just makes consumers go to a different location. The gm has reached out before to fix issues but the issues remain to happen to not only me, but my family and other people i know that go to this location to eat. Take your business to the location by the 91 off main. If i'm paying 24 dollars for a single meal because I ordered extra chicken on the side DO NOT CUT MY PORTIONS. IF A PRODUCT ADVERTISES BREAST MEAT DO NOT GIVE SOMETHING OTHER THAN BREAST MEAT. read more

I was on my way to visit my granddaughter's and thought I would drive thru and order them drumsticks (leg's) to eat throughout the day. I ordered 8 and was told the most I could have was 4. This is a CHICKEN on the menu drive thru. How disappointing. I'll go to another El Pollo Loco next time and hopefully there isn't a limit on how many chicken legs I can buy. read more

Each time that I've been here the staff are always reluctant to give me the amount of salsas that I ask for. Today I asked for 5 green salsas and they told me they were experiencing a shortage of salsa and so they could only give me three, "Are you okay with that?" If this is true, this is a reflection on poor management. I'm not sure what their excuse is for the other days. It's interesting because I don't experience this at other Pollo Loco locations. The one on Main Street gives me the exact amount of salsas that I ask for. Additionally, this location doesn't seem to adhere to the business hours advertised online. I came here on Christmas Eve, since the Pollo Loco website said they were open, and they were closed! I spoke to the manager and requested a refund for my order. She was very nice about it and was able to give me a refund. However, I do not plan on coming back to this Pollo Loco location for the reasons mentioned above. read more

I am surprised to see so many negative reviews because the service and food quality I received in the drive through today at peak lunch time was very good! I got the 12 piece family chicken dinner (for dinner) and we also tried the chicken & beef burrito grillers and my husband had a chicken queso burrito (both of these for lunch). The grillers were excellent, very tasty. My husband like the burrito but said there was too much avocado, he likes the regular chicken burritos instead. I didn't think you could have too much avocado :-) I also tried a piece of the chicken from the meal, it's excellent, cooked just right. We haven't tried the sides yet but the order was accurate and the associates gave us ample amounts of salsa and tortillas. We will definitely return to this location. Love their chicken! read more

This place is amazing. They can thank the five stars to their awesome employees who go above any beyond. The chicken was great too.

Ate an entire avocado burrito. A few minutes later I was getting horrible stomach aches. I look at the few pieces that I missed and they were RAW! I am currently feeling like throwing up! Ruined my day! Do you guys not do a final check to see if the chicken is cooked?!? read more

El Pollo Loco - Mexican Near Me - Corona, California

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Received my food through the drive thru. No napkins. Employees are so quick they forget to give the necessities. Got a chicken salad and a Baja shrimp taco. Paid $13. Taco was messy. Not the best. I've had better. read more

El Pollo Loco - Double Chicken Bowl no rice - Mexican Near Me - Corona, California

I came her one evening to grab a breast and wing combo for dinner, and had the worse el pollo loco chicken I've ever had. The breast had skin missing from it and was dry af. The sorry excuse for a wing was dryer than the mohave desert. I barely got any chicken meat off that thing. It's disappointing having to pay almost $8 for extremely dry and low quality food. What a waste of time and money. Update: received an e-mail from the general manager offering a replacement meal. I always appreciate when the head honchos in charge care about making things right. read more

El Pollo Loco - Why is there skin missing from the chicken? Driest chicken I've ever had. - Mexican Near Me - Corona, California

My name is Karen, I have dined at a few El Pollo Loco, My go to is every thing, but mainly the Mac and Cheese, and Chicken, I have dined in Orange County I do not know how you prepare your Mac and Cheese, but it is awesome, it is creamy and the noodles are extra large, and the chicken, is fresh, and juicy, my girlfriend brought me dinner last night, and I still have the food in my mouth it is that good, the service for my girlfriend was awesome, the restaurant is clean, and tidy and the rest rooms are clean, the parking is easy access, it was and awesome experience. The people are happy you can tell by the way they are chowing down, their is plenty of sitting on the inside, and they take care of their presentation on the outside. Thank you, El Pollo Loco, keep up the good work, Karen Herrold read more

This restaurant chain is conveniently located near my home. I have ordered a few times but I never seem to win. I've ordered ahead and placed my order in drive thru previously. When I've ordered my food via the app, they always "forget" to add salsas, napkins etc. I've even asked for salsas when I arrive only to be told "theres already some in there." When I go through the drive thru, the same happens. I understand they get busy, but dont like being rushed out to get to the next customer because there's always something missing. After many attempts, I have finally given up and choose to not go back. I wont really comment on the food because it tastes just like all the other Pollo Loco restaurants. read more

We've gotten Pollo loco 3 to 4 times from this location. It always makes us sick. And it is only this location

5/5 star service for the patient drive thru employee who helped us out right before closing. Always enjoy dropping by this location. read more

El Pollo Loco - Double Chicken Tostada Salad - Mexican Near Me - Corona, California

My drive thru experience was very good, there wasn't much of a wait, the lady on the speaker was very friendly and got my order correct. Food was good and nothing was missing. Will come again. read more

It has been a while since I have been to an El Pollo Loco. I had a bad experience a few years back at a location in Anaheim, and I haven't really been back to one in a while. This is a close location to home and offered to get the family food tonight. My youngest likes the chicken cheese rolls, and my husband got the Nachos. I tried the chicken avocado street tacos, which were delicious. The drive thru line was long and slow moving, but once I got up to order and finally the window, I realized they seemed to be understaffed. They were all working hard, and I couldn't help but say they were doing a great job and keep it up. I will be back, service with a smile, and our order was perfect. I totally recommend this location and just have some patience as the staff is working hard to get all your orders done as quickly as they can! read more

Absolutely I would recommend El Pollo Loco because they have a superior menu. I've never been to any store of El Pollo Loco's where it didn't taste exactly the same as one of the other stores in a completely different community.. menu is impressive. Super tasty delicious. read more

Service is horrible. (Roxanna) They need to do a better job with learning the system. I don't even work there and I know you can substitute the chips for mash potatoes and it's just a dollar difference. Na. These girls want to charge it on the side because they get commission and bonus from charging people for what they do not want. read more

We cater lunch to our office from this location very often and we are always satisfied with the service and consistency. We often purchase large orders and we've never had an issue. It is always done in a timely manner and everything we have put in the order is always correct. Our agents are always satisfied with the food and we are happy with the price. Thank you for serving us! read more

Giving a two because the double chicken bowl wasn't bad. But just look at this taco.... The saying "a picture is worth a thousand words" pretty much covers this review. Ever heard of changing the fryer oil Corona, EL Pollo team (California ST)? Doesn't take a food handlers license to figure out that's what went wrong here. Sheesh! Definitely money gone to waste on that taco; as it was not edible. I really should be compensated. read more

El Pollo Loco - Crispy taco (bad oil) (old oil) (burnt) eww! - Mexican Near Me - Corona, California

Well I did it again, went to this EPL ( on California St) instead of the one on Main Street and unfortunately I got the same result. I saw the ad for the carnitas and I love carnitas, so I figured it should be fine. WRONG!!! First of all, over $8 for 2 tacos! The amount of carnitas in each taco was a joke, the meat that was in both tacos together is less than what you would get in the average carnitas taco. They fill it with so much cabbage and salsa you could hardly taste the meat. Then the tacos were so soggy, not good. I can't say for sure the Main St EPL would be better, but have a feeling they would. No matter EPL needs to stick with Pollo. As for me, will stick with Main St location. read more

Ordered online. When arrived was told there's no more food. Would not give refund and told to come back. Worker very unprofessional. Jessica, please provide a number to reach out. The contact-us on el polo.com does not work. Thank you. read more

Disgusting customer service, didn't tell me her name when she was rude to my mom, another customer told me her name is Roxanne you don't correct a customer! Especially in a rude nasty way... read more

Family loves this place. Good place to have around. Kids love the chicken rice and Mac and cheese :)

I came here yesterday with family from out of town and was incredibly disappointed with this place. First off, the health department was performing an inspection while it was the lunch rush and having food unavailable. Second, Debbie was so rude to customers that it made us uncomfortable. Third, I had asked for creamy cilantro dressing for a salad that my family member ordered and they tried to charge me for it saying that it's free for salads only. When i said they got a salad, they still refused. Needless to say, I will not be returning read more

Food was yummy! Deborah is so kind and sweet. She made the visit a great experience even if it was just going through the drive-thru.

Pretty good location. Came here for a quick lunch and there was a line out the door and every seat taken which really surprised me. By the time I figured out what I wanted (why do they have more than 10 different salads?!!) it was our turn and by the time I stocked up at the salsa bar they called our name, perfect timing. I had the mexican cobb and it was pretty big and worth the $7. My husband had two chicken tacos, pass, the tortillas were horrible, and a chicken bacon quesadilla which he enjoyed. Service was very nice, the place clean and the salsa bar stocked. I like their rice and black beans and for not being a fan of chicken, I do like theirs, which has a nice grill/char taste to it. Not worth going out of my way for, but a nice and easy lunch. read more

El Pollo Loco - Mexican Near Me - Corona, California

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Hi I like Pollo Loco it's healthier than other restaurants. Today I went with my family Sunday brunch but I was disturb because the gentleman that took my order was named Juan I gotta say if your going to discipline your employees for whatever reason take them to the back be profesional don't do it in front of everyone, I felt un comterble listening to him talk to this young teenagers they way he does. Please if you look at my review please comment if you agree. read more

Tonight I went to this location to buy dinner for the family. I purchased the family deal 12 piece chicken and the trimmings. I brought it home to find I bought jerky. It was so dry my dogs would not eat it. That's pretty bad. What happened here? I will not return until I see an improvement. Tracy W read more