Food always amazing but Miguel's customer service is top tier if he bro manager he needs to be. Thank you Miguel.

Been trying to follow up since my initial issue. I've tried online with no luck and have called corporate multiple times with promises to look into it. Nothing. The last call I was told someone had tried to reach out. Not true. And that they only issue refunds in a two week period. They certainly don't resolve issues within a two week period! I am so disappointed in the quality and customer service of el pollo loco. I thought at least a little effort could be expended to keep a long time customer, but I guess they don't value their customers. Coming on yelp with an apology is not enough when you kept my money without any remedy. read more

ordered 2 plates of 4 piece meal. added up to close to $40 smh. even worse, the cilantro dressing was watered down and so was the avocado salsa. the rice was over cooked and th loco side salad had old spring mix in it, i threw it out. ive been to many, but this spot is a definite no fly zone ever. read more

I'm visiting Texas today for work and didn't want to go far. El Pollo Loco to the rescue. I was so hungry. I feel so much better now. I tried the chipotle chicken avocado burrito. The cashier and cook was super nice and the restaurant was quiet and relaxing. read more

El Pollo Loco - Fresh warm Churros for free for Yelpers - Mexican Near Me - Grand Prairie, Texas

Went through the drive thru. I ordered a 3 piece chicken meal and the chicken seemed old and it was dry and burnt with charcoal. They also forgot my tortillas but the chicken was so bad didn't need them. I tried to call but no one answered the phone so I left a voicemail message. read more

El Pollo Loco - Dry burnt chicken - Mexican Near Me - Grand Prairie, Texas

Pollo loco is delicious, we have been fans for many years, now what definitely makes a difference is the people running it , the restaurant itself. This El Pollo Loco is clean, the restaurant staff were awesome! The food was great! I recommend downloading the app to start earning great deals and a freebies! I absolutely love the chicken burrito, and the avocado chicken salad yum! Also the family flame grilled mixed chicken is our family go to! Lots of parking ... you can see this location right off highway 360.. that's all for now enjoy! And don't forget the salsas! Soooo good ! read more

Chicken comes out warm and is a good switch up from the typical fried chicken available at fast foods. The coupons offered are great for encouraging me to try new things. Cashiers are bilingual and respectful when taking food orders. They even took the time to remember my parents name because they come more often. Dine in tables and eating area are also clean. If you're looking for a quick chicken fix and don't want fried chicken this is the place! read more

El Pollo Loco - Chicken Legs and Thighs - Mexican Near Me - Grand Prairie, Texas

I have tried this location several times before but the last two times I feel like it's just a waste of money. Food taste like it's not fresh maybe from the night before and macaroni is watered down no flavor at all. I tried giving them another opportunity and they failed again. read more

El Pollo Loco - Watered down macaroni - Mexican Near Me - Grand Prairie, Texas

The food was delicious and the service was great. The dining area was very clean and spacious.

I will say this about El Pollo loco, the food is fresh, the food is very well seasoned, there are good choices on the menu. However they do not give you enough food. Also the chickens are very small. The pieces are very small. Corporate needs to make a decision on whether or not they're serious about competing with the other chicken places in the area. Presently I don't see this chain surviving unless they do something about their portions. read more

We pass by this place all the time, it's conveniently located right off the highway. I have had their quesadillas and was never impressed. I gave them 3 tries, bc I really wanted to like them. The chicken quesadillas always had dark gristly meat (not a fan). Today I gave this place another try and ordered something different. I got the double chicken bowl ($6.& change). It comes with chicken, avocado, beans, rice, cabbage, cheese, and pico. The chicken was white meat (thank goodness!) and well seasoned. They have a condiment bar for all your toppings/salsa. Some are kinda spicy so watch out! My only complaint was that they were a little skimpy on the cheese! Nonetheless, I enjoyed this meal much more than my past ones from this establishment and I would get this again. read more

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Good is amazing. First time here and i was shook at the customer service. They are friendly and attentive. The staff is sweet and patient. I will definitely be coming back to order my food. read more

This is one of these best el pollo loco locations that I've been to. Staff is always so friendly with great attitude. Food is always fresh and in perfect temperature. I come here almost all the time on my lunch break and they are very fast. They always have a good smile. This store is very clean and organized. Teas are the best here. Keep up to great job pollo loco staff. read more

Great food fast service. Would go again if I am in the area. Like the churros too nice and fluffy.

Okay, I ordered the fire roasted chicken, with rice and beans. Hand down the most amazing meal I've had in a while! The chicken was so tender and tasty. The rice and beans were so flavorful. I will frequent this place as a loyal customer anytime I come to Dallas! read more

Love me some el pollo loco! They usually always accommodate my requests. Don't sleep on the crunchy taco.

I was very satisfied with the food and somewhat the service because not everything was provided that I paid for so I had to go back the next day. I finished my drink today from here and found this in my drink. I am very disturbed and disappointed. I tried to call this location to stress the concern but the call goes straight to voicemail. Very unsanitary. read more

El Pollo Loco - Large Sweet Tea with an Assorted Coin Wrapper. - Mexican Near Me - Grand Prairie, Texas

This Pollo Loco was able to provide me and my family with a 5-star service. we are always eager to come here knowing not only the food is great, but so are the people! very clean, nice, and most importantly delicious! read more

El Pollo Loco - Mexican Near Me - Grand Prairie, Texas

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Just wanted to give Andrea (night shift manager) and her crew for our meal. Thank you for making sure my family got fed this past Saturday. My girls are all of their food, which is rare. We greatly appreciate it. We will be coming back! read more

I like the service team name Arcelia, Lili and the general manager Cindy, they are always smiling every time my husband and I visit the store. The first time we taste their chicken tortilla soup we can't wait to visit again to taste the hot and delicious full of chicken and vegetables soup and the friendly and always smiling staff. The restaurant is always clean inside and outside including the restroom. read more

We love El Pollo Loco but PLEASE get some beans that don't have lard/pork in them!! We'll keep coming until you do!

i'm only giving this a 1-star rating because it's needed to write a review .. on 2.19.23 i stopped here and ordered a 3 piece dark meal with beans and mashed potatoes .. the customer service was very nice .. i got to work and ate my food .. a day later .. i was experiencing sickness like no other .. from 9:35 am - 3:30 pm .. i stayed in the bathroom on and off .. this literally lasted until 02.23.23 .. the only thing my stomach could handle was powerade . sprite & ginger ale .. on 2.24.23 i was finally able to go to work and consume some type of food .. all in all .. i contracted some type of virus and i'm slowly getting better .. read more

They use old chopped chicken legs and skin for the el carbon tacos. The meat tastes old and was cold. Gave them a second chance and it was the same. Will never go back! read more

My service from Ms Cinnamon Was excellent in fact she should be up for promotion like management Jonathan took my order and told me to pull around front and wait I waited over 20 minutes for my order while management was inside passing out slices of cake and me and my child sitting outside in the hot sun waiting for an eight piece mixed chicken only. read more

I really wouldn't associate this place with fast food because they're SO much more! Authentic ingredients, moderate prices, and phenomenal service. This place is more like fast fine dining! El Pollo Loco manages to stand in their own lane as their are serval El Pollo places. Loco offers grilled lightly seasoned fresh cantina flavored cuisine! I usually get the Chicken Tostada Salad Bowl and am always very satisfied! I was gifted one for my birthday this year and it was the perfect healthy lunch! It comes with this avocado drizzle that is AMAZING! This place can be compared to Chipotle with a more evident Spanish flare and is less costly! Check out the picture of this decadent Salad below. Be sure to download the app for all kinds of perks and offers! read more

El Pollo Loco - Chicken Tostada Salad - Mexican Near Me - Grand Prairie, Texas

PpOutstanding customer service. Clean, festive, upbeat place. Good avocado chicken burrito containing so much meat & cheese, I can't even finish half. read more

Manager was extremely rude and short when was served raw chicken. She didnt care. Her only response was simply "my chicken isn't raw" sad that I eat here weekly, and response will make me never return. When I asked for someone else, she got even more defensive and said they were franchise owned and not corporate so they wouldn't care. Shame shame shame. read more

El Pollo Loco - Raw chicken - Mexican Near Me - Grand Prairie, Texas

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Great customer service, I'm a regular and always taken care of. Being here often sometimes I have had orders mistakened , but it's only human , I don't demand perfect. They always do their diligence and make up for it. Overall one of the best pollo locos I been to. read more

Love it! Customer service was excellent :) very quick to assist and help during the process of ordering in case of uncertainty.

I'm originally from California so I'm very familiar with El Pollo Loco and one truth about El Pollo Locos is that Chicken is never the same at different locations. Most tend to overcook and although tasty a bit dry on the white meat. Well not at Grand Prairie store off of 360 near DFW. Hands down the most perfectly cooked chicken ever. It was so juicy and tender even the breast meat was perfectly cooked. I told the manager how awesome it was and she even gave us freshly baked Churros. I kid you not one of the best churros I ever had. Maybe it was just my lucky day but if you're in the area give this location a try. read more

I have been wanting to try El Pollo Loco since they came in the metroplex area. The flavor of the chicken was so freakin good It was like charred and juicy at the same time. I got the double chicken avocado salad and it was pretty good, I got it later at night so the lettuce wasn't as fresh as I'd like it but I took in account it was like 9pm, I was excited to try the salad dressing but it wasn't all that to me. They are building a location closer to me and I cant wait to try all of the menu over time and see what else I like. One thing I do like is they have different sides to try macaroni and cheese, chips and guac, coleslaw, beans, and side salad. read more

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Great taco Tuesday tacos and tostadas. Please give me the recipe for creamy cilantro!!

The Pollo is not so Loco! I have been here a few times, because the husband loves the chicken fajita burritos. Now the burritos arent as big as Freebirds or Chipotle, but they are pretty big and yummy. I just didnt like a seasoning on the veggies....so I dont eat them. The most recent time we visited here, I got a two piece chicken with mashed potatoes and coleslaw and two tortillas. Sounds and looks like a KFC order and...yeah it tasted very similar. I went to a mexican food place and got grilled chicken and american sides. I just think it is cool that they have such a variety of food. The location of this El Pollo Loco is brand new and located on the west side of 360 just north of N Green Oaks, in Grand Prairie. It is right next door to a Dairy Queen, and is very congested to get out onto the service road if it is rush hour. There is a back way (RIverside) that leads to a light which helps a lot! I havent been inside this place, so not sure about the cleanliness...but it looks very modern inside. read more

The chicken was excellent and delicious! I was also a big fan of the rice and Mac n cheese. And their burritos are so good! The service was so nice and polite, I definitely felt welcomed! The ambience was so beautiful! I really admired the decor. read more

We are originally from California and moved over 15 years ago to Oklahoma. We made the drive down hoping that el pollo loco was as good as we remembered... and it did not disappoint!!! Not only was the food amazing, but the service we got from the employees amazing!!! 10/10 read more

Always check your to go ... no dressing with my salad ‍ and she even asked me what kind I wanted and how many !

The chicken was nice and hot and tasted great. The lady who took our order was attentive and wanted to make sure we had exactly what we wanted. The salsa bar was clean and full. They also had jalapeños, which was nice. The charro beans were delicious nicely spiced with pieces of pork for flavor. We were asked if everything was good and observed them cleaning up and refilling things diligently while we were eating. A very good experience!! read more

Food is pretty mediocre. Chicken is always dry, tasteless, and the rice is usually either undercooked or flavorless. To top it off, when I ordered a chicken bowl today, I came back to work only to find a hair about half the length of my arm curled into the chicken. That's pretty nasty. I called the manager and she was apparently unable to refund me my money, stated I have to come back in to do so. 1/10, would not recommend. Never going back here again. read more

El Pollo Loco - Mexican Near Me - Grand Prairie, Texas

hours clearly posted they're open til 10, drove all the way over here and they closed an hour early, don't bother.

the restaurant in Grand Prairie it's the best on 360 and green oaks , people are very nice and the food it's amazing, the pollo Regino on 161 and Arkansas in arlington I don't recommended at all!! people are horrible disrespectful and very rude. visit the one on Grand Prairie it's awesome place to eat. read more