I noticed the staff is not the same. There was more diversity but no longer. I ordered an item online and waited past the time, it was ready. While I was sitting there. The staff member locked the door. Heck, i wanted to go home too. I was told by management that they don't call out the ordered. Use to be my spot. I'm cool on EL Pollo Loco. read more

Never receive utensils and whenever I ask for extra sauces they get mad and refuse to give them to me even when I offer to pay extra

I had an issue with my food. I called them and they told me to come back. Leslie fixed and addressed the issue very professionally. Shoutout to her. read more

I have been frequently this location for over 10 plus years. The food is always fresh and hot and considering the lines are always wrapped around the parking lot they do a great job getting you in and out as quickly as possible. Well, everything was great until Wednesday January 18th, ( my birthday) . I had dinner plans for the evening so I was just dashing in here to grab my 85 year old mother some dinner. Around 3ishpm, I bought a three piece dark meal, with beans and rice as sides. Once I hit home (I only live five mins from this location) I ate a chicken leg to hold me over before dinner at 7. Within an hour my stomach started hurting. The pain became increasingly worse. I had no idea what it was or where it came from. All I knew was I honestly thought I was dying. The paramedics were called and they said it was food poisoning. I know it came from El Pollo Loco because the only other thing I had eaten that day was a bagel for breakfast. The chicken looked fully cooked so I can only assume that at some point it had no been handled properly. Long story short, this one little piece of chicken ruined my birthday I'm just grateful that it was me and not my mom. read more

They forgot my coleslaw and wouldn't replace because they were closed. At least replace to something else. It's not like you ain't there instead of telling me you got nothing read more

This location is ridiculous. Every time I place an Uber Eats order they forget to include the well documented salsas on the order, forget to include the chips and salsa that they have made mandatory add ons to the Uber Eats menu options, or forget sides to chicken orders. It's always printed on the receipt BUT NEVER IN THE BAG! I hate this location! read more

excessive wait time , 2 people went ahead of my order, order was a simple order, very incompetent, poor customer service, dirty dining area , read more

El Pollo Loco - Fast Food Near Me - Los Angeles, California

I love this location. I never have any problems when I and it I do they don't hesitate to help me. The food is great nice prices. The cashier was very pleasant. And they are are always cleaning in the dining area. The restroom is clean most of the time. Pleasant place to dine in. read more

I just had a shredded beef quesadilla right now and it was a best quality food I had in pollo loco in my life lol It was sooo gooood thumbs up to the cook here. And the young hispanic dude who took my order was cool and professional. I had great experience read more

I love coming to this pollo loco I love the way Yeizenia serves me there always fast good quality on the food

Amazing customer service! fast drive thru all employees are kind and make sure i have anything i need. Food is amazing my favorite is the new street corn chicken chopped salad with creamy cilantro read more

Two stars? That makes sense. They managed to include everything I ordered except for the main item, a burrito. A chicken tinga burrito. You know, a seven fucking dollar burrito. I don't know if it's worth seven bucks, because I didn't get to taste it, because they took my money for it but didn't include it in my bag. Now I'm home, and no way am I going back for it, because I'm angry about it, and I try to rein myself in until I can be civil about it. Guess my dinner is beans and a chicken tamale. Which is another item I've not had before, but figured I would try despite it seeming overpriced [ I think $3.69 for one. So yeah, so angry about this I'm typing on my phone at the moment instead of eating, and I like eating. Edited to add: chicken tamale not just not warm, but actually cold. EPL, you're near my house, but with an experience like this, I don't know why I should give you another chance to fuuuuuuck stuff up. Second edit: frijoles are also not up to the usual tastiness. They are in fact, bland af. read more

Rough neighborhood, the El Pollo Loco is relatively clean though. I would recommend the under 500 calories meals. The drive through is often crowded and on top of that the line blocks getting in our out parking spaces. The server, Katherine, is very friendly and professional. read more

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They just changed the pollo bowls meat to dark meat Shit is NASTY!!!! Dark meat n white meat have different flavors ! Way to save cost n be cheap franchise !!! Trash On top of service already being sub par ! read more

10.8.2018 Good food as always but the lazy worker woman who eventually (after 30 minutes, yes I timed it because EVERY table was dirty) just wiped the food bits onto the seats and moved on.... There was a full crew and the drive through wasn't very busy and no one was sitting still so why did it take over 15 minutes to assemble a simple & basic pollo bowl ? . I'll be back because it's close to home but some locations are so much cleaner and better run it's ridiculous . -Nate read more

The worst El Pollo Loco I have ever ordered from. Extremely difficult to understand the individual taking the order. Very rude and interrupted me many times. Could not understand me when I asked for a large unsweetened tea, if Raspberry is not unsweetened then not would not fall under my request. She got rude and abrupt and didn't even acknowledged me at the window when handing my food to me. She was visibility giving me attitude. The car in front of me had a similar issue regarding a fountain drink (I mean soda!!!), you can hear her attitude!! I hope the manager reads this information. This could get ugly for him/her. This may be a reason not to visit El Pollo Loco any longer. There are too many other chicken places just as good. read more

I ordered online and arrived shortly after I placed my order and despite the long drive thru line my order was ready ! I loved seeing a place that was fully staffed and executing both in store and online orders in a timely manner. My stuffed quesadilla was amazing .Give them a potluck or gift cards to keep them motivated ! read more

The staff is rude I order my food with the app thinking I was able to pick up thru drive-thru I was wrong after I was at the drive-thru made line and for them to tell me I have to get to pick up inside the that was dumb I went in my food was next to the drive-thru window never going in there again the people that work there are rude read more

This past week I went through the drive through as I usually do. I have never had a problem coming here for the past 2 years but this will be the last time I go there. Staff was nice but the cleanliness is a negative rating for me. The first bite I took from my pollo bowl I took out a ball of HAIR from my mouth. I spent about $45 this time I went and I returned and showed them the ball of hair in my food. What I don't understand is how a BALL of HAIR gets in the food and how was it MISSED!?? By far the worst experience I have had. The whole staff needs to be re-trained on health code! At least they gave me my Money back.... read more

El Pollo Loco - Hair - Fast Food Near Me - Los Angeles, California

This place is horrible asked for them to clean the restroom they refused and said out of toilet paper. A big turn off for me too thumbs down. read more

El Pollo Loco - El polo loco bathroom is unsanitary and no toilet paper. Wouldn't recommend this place. - Fast Food Near Me - Los Angeles, California

Just wanted to get on here to express my frustration. I ordered a double chicken avocado bowls and I received it but with the worlds smallest portion of chicken. The bowl looks nice and organized and appealing. Sadly, it looks like they gave me the scraps, the leftovers, the crumbs, and doesn't even have the correct portion! Like it is a double chicken and I barely got 1 portion that is nothing but chicken dust! Ugh! read more

El Pollo Loco - Fast Food Near Me - Los Angeles, California

Stay away from the drive-thru @ all costs! You will wait for an eternity for them to get your order wrong anyway! I should know better than to go to the pollo loco by my house! Never again I say! Food was good though! Ha! read more

We called to make sure that they were open til 11 pm like their website says. ( since another location said 11 pm also and was already closed at 10:20 pm) A guy answered and said yes the drive thru is open til 11 pm. So we drive 5 miles to this location we get there and pull in the drive thru and a guy starts to take our order asks if we would like to try some special thing. We said no thank you.. then what sounds like someone grabbing the mic from him and says sorry we are closed. We said what do you mean we called and a guy answered and said it's open til 11 and not sure of the lady's name but I'm assuming it would be a manager says well we're not we're closed and not sure who you talked to there's no guy here.. I said what about the guy that was just taking out order and she was just so rude and kept saying we're closed we're closed. Couldn't believe how someone could be so rude specially after being told they were open, driving out of our way just to be treated that way... I definitely will NEVER be going to this location ever again... read more

Place looks clean compare to others in the area. Food was good and great customer service. Would come back. read more

El Pollo Loco - Fountain drink - Fast Food Near Me - Los Angeles, California

The wait is always a little longer which isn't the problem.. they gave me a order a churros, which I love but they were stale!! So stale that I couldn't bite into it. read more

This place never disappoints us . We order for our staff lunch and we keep ordering from here because the whole staff is happy with the food. Claudia the manager always makes sure we have all our salsas peppers and dressings. Thank you Claudia for your great consistent service. read more

Went to drive thru here and line is RIDICULOUSLY LONG AS IN EXPECT TO TURN OFF YOUR ENGINE LONG. Not only that, the wait in this drive thru is probably 30-40 minutes. Management here seriously needs to hire more people. This is unacceptable and I most likely will never return again. Our order was simply a bowl and a taco and dessert and after spending $15.00, we should not have to be waiting in line over 40 minutes. read more

Food was not good at all. I don't even know if it's because it's late, but wasn't what my family & I expected. My first order was nachos with no cheese, didn't receive my order of chicken, churros was dry, everything was cold. So decided to go back to get everything right and still didn't work. Chicken wasn't fresh. I asked for no onions on the grilled and there were onions. Glad I wasn't allergic. My family is throwing up after eating. This isn't right, please be careful with this location & their services. NOT OKAY read more

I am very disappointed in the customer service. They are very rude Especially the women taking the drive through orders yelling for no reason. read more

Bad service their machine will charge you but wont print receipt and will attempt a second and decline call my bank and they said i was charge and location denied to give food . They call sheriff's and still went with their words . I had grabbed the food and was taken away. Never go there again . Your risk!!! Also there was a man with no gloves prepping the food on containers . As far as this pandemic they need to use gloves . Again Your Risk !!!! read more

They didn't give me a receipt in the drive-thru so I couldn't get the order of churros they forgot to put in my bag. It's always something at these places. read more

Went to Pollo Loco at this location and they made me give the food back even when I had grab it and was charge . They said I wasn't charge and did charge me and showed my bank statement. The manager said it says pending which your not charge for. I explain to them that your wrong anything is pending is because i was already charge and showed them what i had purchase the same day and will show as pending. They wanted to charge me again but declined. They call sheriff's because I wouldn't listen to them. Now i have to wait 48 hours to get my money back . This is not cool . Is on your own risk they mention it has happen before and i told them they should of resolved that since multiple of transactions. I ask for decline receipt and did not get it. Never going back . read more

This is the location that I usually go to. I haven't been going lately because of Covid 19. I decided to go today and my concerns were valid. The lady who's taking money is getting food too. That might have been halfway ok before Covid but I see that's a breeding ground for it. You would think that the company would adapt new policies during this time. The girl had one glove on. I would recommend everyone stay away from fast food. I won't be going back. read more

They had slimy lemons, which means the lemons are old. Gross. And they did not stop the lady from selling sunglasses, I just want to eat my food in peace. read more

El Pollo Loco - Serving old lemons - Fast Food Near Me - Los Angeles, California

One of the best pollo locos I've gone to when ever I go Mirian takes care of me and always goes above and beyond what is expected definitely makes it worthwhile to come to this location. read more

Worst service ever, come eat here if you're willing to wait for a long time... employees don't care or about customer service, they're there because it's there job but nvm it's not worth waiting my time writing something for them read more

Great place to eat but not cheap ! And can someone give me the recipe for the corn!!!! Thank you lol

Fast reliable service. Food was still good during thesw terrible times. Fresh and satisfying. Thanks for the churro!

Should be call El Slow'o Loco,each time I have been here,and each time they are slow I really should stop coming here,with that being said,the special that they have going on, 3 course meal,8pc.chicken,4 flour tort.,lg.beans,lg.rice,and a avocado salad,and the chocolate nachos with mexican chocolate and marsmellow which was SO good kinda sweet,I would get the chocolate nachos again..and again. read more

I have visited this place multiple times; and I keep forgetting how bad the service is. I am just now pulling away from this place SO MAD because someone was playing on the intercom. Without me even ordering anything she tells me I ordered something before I even ordered; "Loco salad and what else?" Me, I didn't order a Loco Salad... It went on and on and on until I drove off... Businesses in the hood! read more