Do i have to leave 1*? Corporate needs to send undercover QC to this location. Be lucky if the doors are unlocked and a line of 15 cars aren't wrapped around it. Regularly run out of food, employees literally just goofing around inside...if you you're lucky get food bc they have any chicken still, the wings are just bone and skin. Go to Staters and get beans, rice, tortillas and a rotisserie chicken. Be half the price and you'll get dinner. read more

Excellent service would recommend to my friends. They tood funny jokes. i enjoyed myself there while eating the amazing food. Everyone was extremely nice. read more

If I could give this location 0 stars I would. We live so close and it's a beautiful restaurant, however the service and quality is terrible. Employees are rude and offer no customer service. Drive through orders are always inaccurate. Received burritos with a tortilla so hard (stale) in the center it crunches. It's a shame that it's so bad because it has great potential. Definitely will not be returning. read more

I live near by and go here frequently. I have always had great service and gotten great food.

Went to the location to order 3 12 pieces of chicken leg and thigh and they said they only have 1 12 piece order left at 12pm?? How do you run out of chicken when chicken is in your store name? Drove to the one down the Street and to my surprise they had chicken, amazing!!! read more

This is a fairly new location so the first couple times we went there we excused the poor service to everyone being new and trying to work together, however last night was the 5th or 6th time I've come here and it is just terrible. My husband waited over 20 minutes for my chicken bowl! 1 single chicken bowl, and you know what?? It had no chicken on it. Ugh. When we got home I noticed, and didn't think it was worth coming back or complaining because I didn't want to wait another 30 minutes. It's always chaotic and always a long wait, and it's always incorrect. So, just come here if your down to wait awhile for a surprise to eat. Not impressed. I would not return to this location, which is sad since it's so close to home. But frankly I can drive to the location on main and get it faster and what I order! read more

My boyfriend and I went through the drive through to get a quick bite and Rob at the drive through window was SO nice. Usually you don't get a very exciting interaction going through the drive through but when we pulled up the window, Rob was super nice and joked around with us during our quick 15 second interaction. My boyfriend and I were just surprised by Rob and I wanted to leave a review so he knows that we appreciated it a lot. It was very refreshing. Thank you, Rob!!!!! read more

The worst food and service ever. The drive thru is horrible. I was given cold chicken and greasy churros without cinnamon or sugar.

This will be the SECOND TIME this has happened to me at this location, I ordered a two piece chicken breast and wing meal with a salad and I get my order and the wing is burnt to a crisp, if the wing is Black you probably shouldn't put it in the box and expect someone to eat it, the first time the same thing happened. I didn't just pay for one breast I paid for two pieces of chicken and the first time I never got my salad AND never got the drink I paid for. this time I get my salad with no dressing. I can't believe this happened again. I am not pleased and I will be going to another location from now on. I thought I could give them a second chance but that didn't work. read more

I hate spending money on food only to get the wrong order. I ordered the classic chicken loco salad combo with no pico (salad, chips, drink). I get to the window and they had a small loco salad as my order. Girl at the window got an attitude when I said that wasn't my order and eventually "changed" it. Got my order- no chips, no drink, and pico on the salad. Of course they didn't give me a receipt so I couldn't call or do anything with an order number. To top it off, waited 20 minutes in the drive thru. Won't go back read more

Don't drive thru ! They will give you whatever has been sitting there the longest. Came home to find I had purchased a burnt bird the size of a pidgon . Tasted nothing like you would hope to get there. Sorry I didn't make the extra drive to Juan Pollo . read more

I ordered two items from the menu and one of them was forgotten and since the only way you can order is from the drive thru I had to wait again in the huge line again bad experience read more

I usually go here very often b/c I like the food, even though sometimes there are things that taste like is leftover from previous day, especially the rice. Or the chicken, I notice if I go in evening is dry. But, like I said, I like the food when is done right. Today I went and the only thing I'm complaining about is that I ordered my food from drive thru in English. Once I got to window, the young guy started talking to me in broken Spanish, which I could barely understand. Is very annoying that just b/c someone looks Hispanic, i.e. Mexican, etc. to assume they do not speak English, especially if you just took my order in English. If they think they are helping, they are wrong. That is not good customer service. thank you, read more

Found a long black hair in my burrito after eating about half of it. I am absolutely disgusted and will not be going back.

I totally understand that this is a brand new store, which is why I'm leaving this review... I hope they listen to their customers and make the needed improvements. The first time we ordered almost half of our order was missing; soup with no tortilla chip, cilantro or cheese, no spoon, no tortillas for the rest of our order, no green sauce.... etc. The food that we did get was fresh and hot (hence the second star). Tonight was the second time, we ordered a family meal but they only had thighs and legs and when I asked how long it would take for white meat she said 20 minuets- really? Aren't they always grilling? Seemed weird, but after reading the other reviews looks like it happens a lot. I hope they get the kinks worked out. read more

Why are they so slow?? Why is the dining room locked? Why aren't there any signs saying the dining room is locked? Why don't they have any chicken cooked? Why do I have to wait 40 minutes for them to cook my chicken? It doesn't make any sense!!! read more

Spent $42.00 for a 16 pc meal with mixed pieces of chicken which mostly consisted of wings that were more like crispy little bones, a "very small" container of over cooked corn, "very small container of cauliflower rice, a salad that might have been enough for 2 children and some tortillas, 2 half dollar size containers of salsa and about 6 tiny green sauces. $42.00 for a terrible, dried out dinner that was barely enough for maybe 3 people! You guys should be embarrassed. read more

Just left the restaurant 5/7/19 @ 6pm ...... The best service I've ever seen at a fast food restaurant. Fast, fresh and friendly! Thank you!

This place is a joke. No care for customer service. No sense of urgency. The staff is very rude and unapologetic, they simple don't care and it shows. They need to rehire or retrain the staff. No immediate greetings, no smiles.They work as if they are simple order takers and they're not even good at that! Every time I went there, there was an issue. Now I just drive rite past them and go to the other location up the street, and I suggest you do the same. read more

I would love to speak to the person in charge of hiring people to work here . As I wait for my food at the drive through. The employees are cussing , being loud , immature ..... and no one is there to say anything . One of them is cleaning the grill with chemicals and thrs still chicken cooking next to it . read more

Disgusting Encounter with the employee at the drive-thru window with Robert C. This pile of shit gave me the worst service I have ever received at El Pollo Loco. I asked very simple questions about my order and he laughed in my face stating "you did this last time it's the same price as the last time you were here" I have never been this location nor did I deserve his shit customer service. As I was leaving he sarcastically said goodbye and you're welcome because I was briefly checking for all my items that I ordered and before I could say thank you back he maliciously closed the window like some punk ass bitch. read more

I'm sad that I have to give this location one star but went last night and they were practically out of everything!!! Tried ordering white meat chicken....they were out. Tried ordering hi-c for my daughter......they were out. Tried ordering sprite for my son......they were out. I can understand one thing or every once in awhile but pretty disappointed when it's multiple things. I mentioned it to a friend and she said she had the same thing, including tortillas one time! I would like to come back to this one since it is close but there is enough places in the area that I haven't had these issues with. Hope this helps so they can get it together! read more

I stopped going to this location for a couple years because I got sick. It was good for a couple months, but the last several times I have been here the food looks and tastes old. The lettuce in the salads is so wilted I just pick the chicken out and toss the rest. From now on, I will go to the new location on River in Norco. read more

5 stars for the food, the service, and the location. The food is absolutely amazing, delicious chicken and salsa! I love how fast the drive thru goes, no hassles or long waits. Definitely one of my favorite places to go read more

I am truly disappointed with the lack of knowledge of the store manager (Carla), as well as the fact my delivery order was scheduled 3.5 hours prior to my requested time and my order was cancelled 15 minutes before it should have been delivered. I received notification that my order was cancelled and the manager Carla said she has nothing to do with online/mobile orders, which behooves me because if the restaurant does online/mobile orders the manager should be knowledgable about the process. I then asked for the store owners contact name and she stated Nate, and then when I asked Nate who, she said Oh I don't know, I'm not obligated to know his last name smh. I told her I was headed to the store to show her my online receipt which my bank account has already been charged and when I got to the restaurant she had someone else come to see me until I was persistent and asked to see her. The phone number she game me was a copy of a blank receipt with a survey/customer feed back #. I told her I needed a corporate office number she told me if I looked closely to the receipt the # was there. I then went home, still without my order and Called the store back for the # to corporate. after being on hold for over 15 minutes she then returned to the phone stating she talked to her manager and her manager told her to give me the # to the area manager. I had to ask for a name and once I called that # it went to a FULL voicemail and I could only leave an SMS message; and of course I have not received a call back. I literally eat el pollo at least 3 times per week but I will never ever ever go to this store (#6168) ever again, which is less than a mile from my home. I will take the drive up the road (approximately 7 miles) if and when I feel the need to eat El Pollo Loco again. I will be calling until I get some form of compassion from the store seeing that the meal I was having delivered to my family for dinner was cancelled 10-15 minutes prior to the time I requested it to be delivered. I WILL NEVER SPEND MY MONEY WITH STORE 6168 EVER AGAIN AND BY THE WAY, THE ONLY REASON THIS STORE IS GETTING 1 STAR IS BECAUSE THIS SITE IS MAKING IT MANDATORY TO SELECT A STAR read more

What fast food restaurant RUNS OUT OF CUPS? They do -- two separate times with me. My visits were weeks apart. How hard can it be to keep your inventory stocked. read more

I love the Service that I have been getting lately .. I have visit this store in the past and Sad to say with it being a New location it was just bad. I did give it another shot and I will most definitely Be returning . Keep up the Good Work read more

This location must have the laziest manager in the business,went in tonight at approx. 5:30 for dinner,it was raining and cold and all the parking spots near the door were filled with employees cars,how I know that there were only 2 people in the store. Food was ok,a bit dry. Went to leave and all the trash cans were full and overflowing on the ground and most tables were dirty and trash and food everywhere. Went to my car and the same cars there and we were the only people in the restaurant? I asked on the app to be contacted 3 times and never got a reply, that tells me they just don't care and there doors will never see me again! read more

Do yourself a favor and drive up the road an extra 5 minutes to the other location where you can ensure your Order will be correct and the service is friendly and professional. read more

Ok just like a few others here. I felt inclined to leave a review. Third time here and each time extremely skimpy on the chicken. I ordered a kids bowl for my daughter and literally had about 6 small chunks of chicken. I ordered a two piece meal today and it was like.....this is a breast and a wing!? Come on management where the heck are you getting your chickens from?? Why such small portions?? Look at your past reviews. You're not doing well and I'm gonna go back to the Main and River location if you keep this up. read more

El Pollo Loco - Fast Food Near Me - Norco, California

After two not so good experiences I decided to try again and have to say this El Pollo is consistent. I bought an 8 piece meal. The chicken was so dried out & the rice was so dry it was crunchy. Don't know if it was all over cooked or just sat there so long. What I do know is that I won't bother with this El Pollo again. Really bummed because it's a convenient location for me. I'll wait for the new El Pollo coming to Eastvale & hope for a better experience. read more

Went here and the staff are friendly and efficient. The wait wasn't too long and the regulars in the line were nice - offered me extra coupons they had. I ordered the shrimp tacos and they were pretty good. I love the guacamole salsa stuff they have. The seating area was pretty clean and everything was well stocked. read more

I was excited to get an El Pollo Loco in my location, until today. I ordered a salad in the drive thru. I asked for house salsa and should have checked my bag. He gave me chipotle instead. And the chicken in my salad is hard as a rock. Good thing I asked for the dressing, because the guy at the window nearly didn't put it in the bag. I normally take those surveys on the back on their receipts, but I can't even do that because I didn't get my receipt! I would rather drive to a farther El Pollo Loco than come back here. read more

Don't bother. Food is bad, simple as that. I'm not even mentioning the horrible service and many employee blunders. read more

It's a hit or miss. Mostly a miss. The food is fine, but you can really tell this pollo loco is relatively new. They still need to work out the kinks of their customer service and work flow. Order usually missing something, piece of chicken, utensils, salad dressing ect. You really have to be on top of them. The wait to receive the food can be rather long, not because preparation but because they can get the workflow down. Like I said things are missing in your order ect. Won't be coming to this one anymore, rather drive 5 more minutes where i can be sure food will be read and correct. read more

Just left the drive thru, very disappointing. Our crunchy taco was completely broke in half with about 3 small cubes of chicken. There was barely any cheese or lettuce, basically just a broken empty shell. Our chicken avocado wrap also has about a spoonful of corn and about 5 cubes of chicken. This el pollo loco is right by my house but I would rather make the drive to another el pollo loco to get my money's worth. read more

Worst experience ever! We went through the drive thru and ordered 2 two piece chicken meals .. the chicken was way over cooked to the point there was hardly any meat left on the bones ... the rice was crunchy, and the tortillas were cold and hard .. we asked for sides of salsa and creamy cilantro, none of which was in the bag .. huge waste of money! Will not return read more

Very fast service. We ordered take out since this store just opened by our house. By the time I gave my order and paid the order was ready to go! Super fast for a new establishment! Will be coming back to this place as my go to el Pollo Loco read more

Got the 3 pc chicken meal and the chicken was SO DRY AND HARD. They were out of mashed potatoes , so I got the sAlad instead. Asked 4 times for no cheese and when I looked at it in the drive thru And asked the guy .. he said no it was the dressing . Came home and it was indeed cheese . So disappointed, didn't even eat my food . Will not be going back read more

I wrote a review on horrible conditions and service at El Pollo Loco Store #6168, in Norco, CA on 4/1/19. I just stopped into store to order. Clerk didn't show me my food before bagging it to go. I asked to see it. Threw 4 dried burnt pieces of chicken out of container. The 4 I kept in container were dry looking but without peeling back skin, I couldn't tell how bad. Just to prove that corporate doesn't read reviews, they only send out standard email to fill out corporate contact form. I have filled out this form twice. I got two bougus coupon codes. So Melissa at El Pollo Loco corporate office. I will not fill out another form. You have my ph# on previous forms. Use it. read more