Great double chicken queso bowl made perfect. I've been to many other pollo loco spots where they change the ingredients not over here. read more

El Pollo Loco - Double chicken queso bowl made perfect - Mexican Near Me - Perris, California

I usually prefer this location but after tonight I changed my mind. We ordered 2 chicken carbon taco meals and while it was ready super quick the tortillas were hard as if they weren't fresh which is not the biggest issue. The meat was chopped with fat, gristle, skin and chunks of bone? I'm not even sure what was going on but here's the pic just to confirm that the "meat" was more than we anticipated! read more

El Pollo Loco - Gristle, skin, fat and mystery chunks in my carbon tacos - Mexican Near Me - Perris, California

Food was horrible and tasteless,never going back.Senior discount was pointless and didn't make cost any better for such poor quality food.

Ordered a chips & guac. this is the nasty quality I got. El pollo loco needs to stop frying chips,churros, crunchy tacos, & shrimp all in the same fryer to save money. It's nasty. There's 2 spots to fry in, keep one clean for chips and churros. They need to change their oil frequently. Chips tasted as terrible as they look. Horrible quality not even full size chips. Chip bubbles had dark oil in them. The guacamole was made with the avocado for salsa base. You can see the quality and taste it. The avocado paste has a certain type of taste to it. Lemony but not natural nor from the lemon juice bottles. It tastes fake. Nothing like actual fresh chips & guac. I heard this pollo loco was terrible but I was desperate to get something to eat as I still had a long drive. Never again coming here read more

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El Pollo is a favorite and food is always great, but tonight I had a pretty disappointing visit. Got food through the drive thru and I think it would be nice for server to ask in the future if customer have a rewards program, so people can enjoy the rewards and get to come back. She took my credit card and I showed my rewards: birthday discount and discounted chicken burrito but she said she charged me already and don't want to cancel it and do it again. Staff also did not ask to scan my rewards on app so I can earn points:(( knowing that I can't add points after the fact now. So the chicken burrito reward expires today, and hopefully I get to enjoy my $5 birthday if I go back before it expires ( we don't eat chicken everyday). El Pollo afterall is not cheap at all. I just felt there was Just no consideration. The lady just said she can't do anything and cannot cancel and start all over again, unless I go in ( not with kids in the car). So just not my day , I guess. Update: I did email the website but have not heard from them. read more

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This location is conveniently located right off the 215 fwy east of Nuevo exit next to Sizzler with drive-thru and plenty of parking since it's in a shopping center. I've stopped here several times as I pass by and have always been satisfied with their service specifically because they always get my order right which is not common in my experience with other restaurants. Staff is friendly and very efficient specially during rush/lunch time in drive-thru. I tried their 'Grande Avocado Chicken Bowl' and tasted really good with fresh ingredients and perfectly grilled chicken. Overall I'm happy with this location and will definitely stop by again when I'm nearby. read more

El Pollo Loco - Grande Avocado Chicken Bowl - Mexican Near Me - Perris, California

Still one of the best Pollos around the area. I'm only in the area like 2x out of the year and is the only one I go to because of the speed of service, cleanliness, and all the Smiles. My Tostada salad is always super delicious and never a mistake. read more

I typically enjoy this location. While waiting for my food I noticed several delivery drivers pick up food. The workers from El Pollo Loco kept telling the delivery drivers to pour the fountain drinks for their orders. The delivery drivers didn't wash their hands. I know I would not want a driver serving my drinks for my order if I asked for delivery. read more

Every time I come here I get greeted by a smile and feel like my business is appreciated. The food is delicious, and the chicken is juicy crunchy on the outside. Inside the restaurant is clean and the service speed is fast read more

The food was delicious my chicken was juicy and crispy at the same time. The cashier was very friendly. And the service was very fast . The restaurant was clean also the restroom. read more

El Pollo Loco - Mexican Near Me - Perris, California

The food is good, typical of Pollo loco. You would swear the cashiers puppy just died. she's so. "Whatever!" The service is slow as molasses. It is evident that this is a terrible place to work. Completely void of happiness - you can you feel it right away. Just Sad! read more

I like the food and the people work there but I don't like to do my order be the computer cuz for the people can't use is very difficult

I love pollo loco Everyone here is always really nice the food is always really good they always give me my food to go to is perfect nothings ever missing the food taste good read more

El Pollo Loco - Mexican Near Me - Perris, California

Never order the guacamole they always recommend, I should have gone to chipotles I spent 5 buck on a small side of guac. Pathetic quality as well the salsa is always watered down read more

Quick service, no line, food correct, but they forgot my sauce. No biggie because we dined in. Tables clean and bathroom was fine. Food was good. read more

Food was great, service was super good I will come back soon . Ambiance is super good a manager and cashiers doing a very good job.

The absolute WORST customer service They do not greet you We waited 20 min to order just to be told they only had a 12 piece available yet 3 cars behind us ordered They obviously don't need or want any money and business Please save yourself the headache of dealing with this location only read more

The chicken was juicy and very crispy it was so delicious. The cashier was nice and friendly .The restaurant was nice and clean.

Best customer service, i was greeted as soon and i came inside. I literally didn't have to wait for my order, the food was also amazballs. will be back again for their yummy NACHOSS!! read more

Now I remember why I don't come here. You guys are seriously careless and your employees don't give a shit. I ordered the chicken nachos with extra cheese no pico. I pay, they have me wait in curbside pickup only for this chick to come out 5 minutes and hand me my order with the nachos turned sideways with...guess what...PICO!!! Not only did she clearly not care, I can't even believe she handed my food to me that way. You guys suck and should be ashamed of yourselves! Hire better employees that give a shit! read more

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Went tonight 8/4/22 and ordered a Double Chicken Tostada Salad ... NEVER AGAIN ... First of all prices went up and I understand that everything cost more but the salad somehow shrunk since the last time I had It. At the window the girl must have called out 3 other orders to me before she got it right. I get home and the cilantro dressing taste like nothing the salad is soggy and there were chicken parts that should not be in there. Disgusting, tasteless, bland, wet like I said .... NEVER AGAIN! read more

Haven't been to El Pollo Loco in a while. Came in for lunch was greeted and given great customer service with fresh hot food.

mmmmm hours said they close at 10pm so i go to the drive thru & im waiting for over 2 minutes, kinda gave them the benefit of the doubt assuming they stepped away so then im like let me call, i call & a young lady answers & im like hey are you guys open cus im at the drive thru, & she's like oh no we close at 9pm & it was 9:07 but hours said 10pm. didn't want to say nothing cus i was just tired & hungry so i drove off & i look inside & i see sooo many people inside, not sure if they were just lazy to take my order but why answer the phone if you're "closed"? maybe someone can follow up with me cus i just want to know the actual hours. took my business to chipotle tho lol read more

I came by Sunday at 5pm and they had a line wrapped around the building for drive thru so I went inside. It was still a wait for food but all the employees were working hard. I wanted to mention the girl who took my order, Daisy, was very friendly and upbeat even with how hectic it was! I haven't even gotten home to eat my food yet but I wanted to leave a review for the employees alone! read more

I ordered two things and was told to go around to the front for a small five dollar Pollo bowl and one taco I told the girl there's no parking in the front everything is jam packed she said well do you mind going back through the drive-through and I told her no the line was longer than the building so I pulled around to the front like she wanted me to. I finally had to call into the store and ask them where my food was it was over 10 minutes they replied I was supposed to go back to the drive-through which would have took 15 minutes rather than bring out my food. Manager Pedro heard the conversation and said absolutely nothing. If you're not Hispanic very poor customer service! read more

The employees at this restaurant are very sloppy and uncaring in how they package your order. Sauce containers are not closed properly so they spill over and create a mess. They know it has spilled but they still give you the mess. I can verify how I know. On my receipt it states 4 red sauce and 2 avocado sauce. Wow they were generous and gave me 3 avocado sauce 2 closed tightly and 1 opened in the bag. I will definitely spend my money elsewhere. read more

I ordered off the 5 dollar meal deals. My chicken burrito was very hot and fresh. I'll be back for sure. read more

I completely agree with some of the reviews. There needs to be better customer service from the person at the window. Most the time when I've ordered and asked for salsa roja or creamy cilantro, have checked my bag, did not receive and ask for it seems the young lady at the window always gets bothered by it. I've gotten eyes rolled or sighs. Why not charge for them if it's so bothersome. Or charge for them so they are actually provided when requested ahead of time. You know if you give the customer what they ask for there would be no need to hold up the line and everyone would be happy. read more

Went here a few days ago and ordered through the drive through, as I was eating my food I felt something hard. I thought it was a piece of chicken but when I saw it it was a piece of tie from the cilantro I assume. We've had bad customer service before but I never shared on here until now. There is an older lady that works there and she is always rude. Honestly after that trash came out in my food I don't feel like going back. Do they even wash their cilantro? Like how do you miss that? I definitely won't be going back there. I would give it zero stars if I could. read more

El Pollo Loco - It seems like they don't wash their cilantro because the tie from it was in my bowl and in my mouth. - Mexican Near Me - Perris, California

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I just got home and realized they gave me rice and beans instead of Mac n cheese & mashed potatoes ugh. Employees really need to verify that orders are correct! My kids are hungry so no time to go back.. honestly very disappointed. read more

it's unbelievable that they have the drive thru workers without ac in this heat especially the ones in the window, the sun is directly do better. read more

They should train good customer service speciality the cashiers from the DRIVE THROUGH.

Got a 2 pc meal and the chicken tasted like fish. Only possible reason for that would be improperly stored chicken before cooking I threw it away of course waste of money. read more

I ordered a double chicken tostada salad and when I got home to eat it i added the green avocado salsa when I took a bite I got a foul odor. I checked the salsa and it definitely smelled like the avocados the used were bad. Unfortunately it was too late I had to throw my whole meal away. I suggest you smell the salsa before you use it read more

El Pollo Loco - Mexican Near Me - Perris, California

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the drive through went really quickly surprisingly. we were in a pretty long line and they got through it fast and the food that we got still tasted really good so I'd say it was definitely worth coming here. read more

Came here last night and I ordered a bunch of food. Pretty disappointing when unlike other El Pollo Loco's my chicken tostada didn't come with the cilantro dressing and my soft shell taco was just chicken with no onions or cilantro. Some things are just pure laziness. Obviously you only have two stars because everyone goes to Juan Pollo across the street. I will make sure that I continue to go to Juan Pollo when in Perris too. Thanks for nothing. read more

Horrible service. Got my order completely wrong called to speak to the manager Rosa! No Help what so ever!!!!!

Dined in. The place was filthy, had a horrible smell and there were flies. There was outside seating but it was over 100 degrees outside, so that clearly was not an option. We looked for a booth to sit at and they were all either taken or filthy. While we waited for our food, we asked a staff member if they could clean one of the booths for us. After about 10 mins we got our food and we waited about 5 more mins and the staff member just watched us as we stood there waiting for someone to clean up the tables. We decided to sit on a handicap table, which I still had to wipe crumbs off of. We quickly ate our food and left. Someone actually came out to wipe the tables after 25 of initially asking them! I ordered a spicy chipotle burrito , extra grilled. The tortilla was still too soft and soggy. The condiment area was stocked but messy with salsa drippings. read more

El Pollo Loco - The trash area... - Mexican Near Me - Perris, California

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Whomever it was that was working the drive-thru around 9:45p this evening was VERY RUDE AND UNPLEASANT! She was even talking on the phone with earbuds (of some sort) and treated us like we were bothering her. She even gave us attitude for inquiring about our order. She didn't say "thank you" or "you're welcome". She didn't smile. She made me feel as if 'WE' came to the wrong EPL. Like we were in the wrong neighborhood. WE WILL NOT BE RETURNING. Side note: I ordered an 'Avocado Chic Burrito' but instesd got a chicken burrito with no Avocado, only THE AVOCADO SEED... LITERALLY. SMH read more

I should've listened to all the bad reviews I ordered a ultimate double chicken bowl through door dash I was very disappointed every item in my bowl had a funny taste to it from chicken to the beans and even the sour cream lesson learned won't be giving my business to this location in the future read more