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    El Pollo Loco

    2.2 (95 reviews)
    Closed 10:00 am - 11:00 pm

    Order El Pollo Loco Takeout or Delivery

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    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for kids
    Dogs allowed
    Good for groups

    Recommended Reviews - El Pollo Loco

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    Gristle, skin, fat and mystery chunks in my carbon tacos
    Jennifer M.

    I usually prefer this location but after tonight I changed my mind. We ordered 2 chicken carbon taco meals and while it was ready super quick the tortillas were hard as if they weren't fresh which is not the biggest issue. The meat was chopped with fat, gristle, skin and chunks of bone? I'm not even sure what was going on but here's the pic just to confirm that the "meat" was more than we anticipated!

    Double chicken queso bowl made perfect

    Great double chicken queso bowl made perfect. I've been to many other pollo loco spots where they change the ingredients not over here.

    Ordered a chips & guac. this is the nasty quality I got. El pollo loco needs to stop frying chips,churros, crunchy tacos, & shrimp all in the same fryer to save money. It's nasty. There's 2 spots to fry in, keep one clean for chips and churros. They need to change their oil frequently. Chips tasted as terrible as they look. Horrible quality not even full size chips. Chip bubbles had dark oil in them. The guacamole was made with the avocado for salsa base. You can see the quality and taste it. The avocado paste has a certain type of taste to it. Lemony but not natural nor from the lemon juice bottles. It tastes fake. Nothing like actual fresh chips & guac. I heard this pollo loco was terrible but I was desperate to get something to eat as I still had a long drive. Never again coming here

    Will use this if I feel like going again.
    Maricris R.

    El Pollo is a favorite and food is always great, but tonight I had a pretty disappointing visit. Got food through the drive thru and I think it would be nice for server to ask in the future if customer have a rewards program, so people can enjoy the rewards and get to come back. She took my credit card and I showed my rewards: birthday discount and discounted chicken burrito but she said she charged me already and don't want to cancel it and do it again. Staff also did not ask to scan my rewards on app so I can earn points:(( knowing that I can't add points after the fact now. So the chicken burrito reward expires today, and hopefully I get to enjoy my $5 birthday if I go back before it expires ( we don't eat chicken everyday). El Pollo afterall is not cheap at all. I just felt there was Just no consideration. The lady just said she can't do anything and cannot cancel and start all over again, unless I go in ( not with kids in the car). So just not my day , I guess. Update: I did email the website but have not heard from them.

    Grande Avocado Chicken Bowl
    Betty H.

    This location is conveniently located right off the 215 fwy east of Nuevo exit next to Sizzler with drive-thru and plenty of parking since it's in a shopping center. I've stopped here several times as I pass by and have always been satisfied with their service specifically because they always get my order right which is not common in my experience with other restaurants. Staff is friendly and very efficient specially during rush/lunch time in drive-thru. I tried their 'Grande Avocado Chicken Bowl' and tasted really good with fresh ingredients and perfectly grilled chicken. Overall I'm happy with this location and will definitely stop by again when I'm nearby.

    The food was delicious my chicken was juicy and crispy at the same time. The cashier was very friendly. And the service was very fast . The restaurant was clean also the restroom.

    Maria M.

    I love pollo loco Everyone here is always really nice the food is always really good they always give me my food to go to is perfect nothings ever missing the food taste good

    Fucking Pico...what a mess!
    Ashley Ta'Nique ..

    Now I remember why I don't come here. You guys are seriously careless and your employees don't give a shit. I ordered the chicken nachos with extra cheese no pico. I pay, they have me wait in curbside pickup only for this chick to come out 5 minutes and hand me my order with the nachos turned sideways with...guess what...PICO!!! Not only did she clearly not care, I can't even believe she handed my food to me that way. You guys suck and should be ashamed of yourselves! Hire better employees that give a shit!

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    5 years ago

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    Jessica B.

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    7 years ago

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    Jessica B.

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    14 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    Melissa A.

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    9 years ago

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    6 years ago

    Usually have good customer service but last 2 times we've gone threw drive threw the girl was being so disrespectful, very disappointed.

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    13 years ago

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    8 years ago

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    Melissa A.

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    9 years ago

    Oh no!!! I received a dirty utensil when I ordered from the drive-tru. That is disgusting!

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    6 years ago

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    6 years ago

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    Jessica B.

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    4 years ago

    on 11/21/22 there was like 10 women back in the kitchen and most of them were just sick and coughing all around the food, get new STAFF !

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    9 years ago

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    8 years ago

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    8 years ago

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    16 years ago

    Food quailty is hit and miss. Sometimes gristly inedible pieces of chicken in burritos

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    13 years ago

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    7 years ago

    Food is always consistent and good. Staff is always very welcoming. The salsa bar was a bit of a mess but besides that perfect.

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    Jessica B.

    Mike, thank you so much for sharing your feedback with us!

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    12 years ago

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    7 years ago

    Chicken smelled old and tasted weird. Sadly I threw it away it did not taste fresh ......I wasted my money.

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    Jessica B.

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    9 years ago

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    11 years ago

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    11 years ago

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    11 years ago

    This place is horrible .!! My chicken had little hair in all of them !! And their rice is nasty tasted old!!

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    10 years ago

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    12 years ago

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    11 years ago

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    9 years ago

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    8 years ago

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    Melissa A.

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    8 years ago

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    Page 2 of 3

    Ask the Community - El Pollo Loco

    Review Highlights - El Pollo Loco

    I came by Sunday at 5pm and they had a line wrapped around the building for drive thru so I went inside.

    Mentioned in 10 reviews

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    El Pollo Loco - mexican - Updated September 2026

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