I strongly recommend that any family look elsewhere for end-of-life care. Our experience with Elara Caring Hospice, Fort Wayne IN, was clinically negligent and at times, heartless. We made the mistake of trusting Elara Caring Hospice with our loved one who is a man with significant Developmental Disabilities. He lived in a Group Home. His mother was a part of his everyday life and has been for all his 50 years. We have too many complaints to list all here (and yes, we will file them with the state and Feds), but the most basic promise of Hospice Care is pain management, and Elara failed this repeatedly. They allowed his pain/comfort/seizure medications to run out on several occasions, leaving him to suffer for periods without any relief. An Elara nurse documented that no harm was done by this each time. He had a Developmental Disability, but he DID "feel pain." It is Ableist to claim otherwise. I assure you that withholding his comfort medication had adverse effects for him, just as it would for you. Their communication was consistently poor throughout the process. Our emails, calls, and texts went mainly unanswered. The height of their coldness occurred when he passed away in early December. An Elara nurse called his mother and said, 'Mr. X is deceased.' There was no empathy, no comfort--just a clinical statement of fact. Two days later, an Elara staff member called her asking if he needed more supplies. When they were reminded that he had already died, the agency went silent. There has been zero outreach to his mother--no condolences, no offer of grief support, and no one from Elara even checked in with her. I finally wrote them 11 days after his death and demanded they remove the rest of the controlled meds with his name on them from the Group Home as there is liability if they go missing. Elara Caring was not a family support system for us; in fact, they treated his grieving mother with total indifference. As she wrote in a narrative preparing the complaints: "No condolences, no acknowledgement of my son's life. Nothing. He is my son. His life mattered. He deserved mention. He deserved respect. And quite frankly, so do I." His life DID matter. His death matters. We cared but Elara Caring did not. read more

Quaintly the supplies my wound care wanted me to use were too expensive and the agency couldn't get the supplies or I even had 2 visits at 11pm at nite instead of appropriate times. The staff are so overworked when the corporation took over the quality of care went down. The agency seem to care for the money more than care. I was told frequently corporate doesn't want us to spend very much money read more

Elera Caring does NOT even deserve 1 star!!!!! My mother is home on hospice and they have been HORRIBLE! MOST of the nurses are rude and disrespectful, Emma especially!!!!! You would think you would have some good bedside manner for terminal cancer patients. They don't care. The nurse is supposed to check the oxygen tubing weekly. They went MONTHS without checking it. My mom had water in the tube, then she had to call for emergency help because the nurse didn't do her job. Most of the nurses had a condescending tone with my mom. They frequently changed and rescheduled visits. They only came once a week, how hard was that? We finally talked her into switching hospice companies, and Elera canceled EVERYTHING on Friday, before she got a chance to register for the new company, which was happening on Monday. Elera called the oxygen company and canceled that without my mother's knowledge. The oxygen company went to her house to turn off the oxygen and take the tanks. She will die without it. THANKFULLY Carelinc, the oxygen company, did NOT turn it off and take the tank, they were sympathetic and helped her. THEY even said that Elera Caring is a HORRIBLE company, and she will be MUCH happier with her new hospice company! PLEASE do NOT sign ANY loved ones up with Elera Caring!!!!!! read more