ABSOLUTELY, very polite and patient, SERVICE WAS OUTSTANDING, explained everything and for a…read moreservice which is very unique in this day and age the price was shockingly amazing and the finished product was awesome. Highly recommend!!!!

Fast great service! Shoes in on Thursday and out on Saturday! We will be back when our heels need…read morereplacing again.

Damn it. Should've read more reviews before I used this place. Called because I never got the…read morepromised text. Was told my items would be ready on X date. I am currently IN THEIR PARKING LOT for the THIRD TIME since the promised date and they're closed before closing time. AGAIN! So frustrating. Mailbox is still full. And the woman at the desk needs to take some customer service lessons. Apparently kindness and joy are absent from her existence. I'll stick with my guys in Avon from now on.

If you can wait about a month to get your shoes back, this is the place for you. Took three trips…read moreand two missed promise dates before the job was done and not done correctly. Payment was required when the shoes were brought in not when the job was completed.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Went to him many years ago at a different location in West Long Branch and thought he was rude and…read morecondescending. Just returned to his present location in Little Silver thinking that maybe he had changed his personality- Boy was I wrong! He was rude and nasty. I thought to have my Birkenstocks refurbished since I have had them for 11 years and just love them! He looked at them and said they are the wrong size for my feet without even looking how they fit on me!!! He walked away from me leaving me stunned that a small business-owner would treat a customer so poorly! He offered half hardly to fit me for a new pair of Birkenstocks - and then turned his back on me. I will never step foot in that store again!

Highly recommend real craftmenship on my heels and boots. More than just a fix, owner Joe really…read morewants customer to take care of their items.

So pleasant and skilled! Definitely recommend. My favorite boots are good as new. A true cobbler…read moreis hard to find.

The best! A real pro. Boots were done impeccably and their attention to detail is unmatched.read more

I was so happy with the boots I bought here that I went back and ordered another. At 11 months old…read morethe boots have begun to fail and leak water. I ordered the new pair in December. It's April now. I've called a few times but I always get excuses. Its incredibly frustrating and disappointing. What a shame.

Very helpful and knowledgeable staff ! Great selection. My husband bought in a bunch of boots…read morethat needed new soles and purchased a couple new pairs also. They have a thing to step on to get an accurate shoe fit. In AAA SHOPPING CENTER

I've had a tall pair of Ferragamo boots and Alexander McQueen ankle booties, both worn frequently…read morefor over five years. The Ferragamos had a damaged heel and some cosmetic scuffs in the black leather, while the McQueens looked fine on the surface but had soles so worn down that water seeped in whenever it rained. Romy managed to fix both pairs so they look and function like new. I'm thrilled to have my two favorite boots back. It was absolutely worth the money: he repaired both of my shoes, which retail for several hundred dollars, at just a fraction of what it would have cost me to replace them new. And all within 24 hours! I came on a Thursday afternoon and he had them ready for me Friday morning :) I will be back!

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.