Gave new life to my shoes and resized a few belts for me. Owner is amazing and this shop give me…read morehope for the future. You don't find service like this anymore. I highly recommend and have been telling all my friends about this gem.

We went into this shop with a pair of higher end flip flops that my daughter loves but felt were a…read morebit too long in the back. The owner was extremely kind, quick, and in the end would not even accept payment for what he said was such a quick and easy job. She loves her flip flops even now. Perfect fit! Highly recommend him for all your shoe and bag repair needs.

I was in Eatontown, New Jersey from Savoy, Texas for a wedding when my belt broke. I was frantic…read more As the minister performing the wedding, I did not need a wardrobe malfunction. LOL. I called two places & after explaining my situation, the first guy said the usual stuff; "I'm slammed," "This is short notice," "I close at 5pm," finally, "if I can get to you today, it'll be at least $12." I hung up the phone quite appalled at the first guys attitude & thought I'll call the Shrewsbury Cobbler Shop, the 2nd online option from my search. No answer. Ugh!! At any rate, the online info stated he closed at 3pm & I thought "if I leave now, I can make it by there to see if they can help." Man, am I ever glad I did. I walked into the shop at 2:50pm & was immediately greeted by a polite & pleasant young man. I explained to him my dilemma, showed him my belt & his response was "let me see what I can do." He returned 3-4 minutes later & had the belt buckle reattached & the leather belt resewed around it. PERFECT!! The incredible things was when I asked how much do I owe you, he said "Oh, nothing!! It wasn't only a little thread." I was floored & so appreciate. For the locals that may know this shop, I didn't get the young man's name, but I did find out he was Joe's grandson. While he was working, I read the newspaper articles about the shop on the wall. Hopefully, this shop stays busy. In my opinion, they are the epitome of great entrepreneurs...great service, they know their craft & they are kind & take care of their customers by putting them first. You can find them at 444 Broad Street, Shrewsbury, NJ, 07702.

1 STAR -- Extremely Disappointing Experience…read more I brought a very high-end pair of shoes to this cobbler because the sole needed to be repaired. I trusted them with an expensive pair of shoes and unfortunately regret that decision. First, communication was basically nonexistent. I dropped the shoes off and didn't hear anything for a week. They don't answer the phone and don't respond to messages, so if you actually want to speak with someone, you have to physically go there. Even then, the posted hours don't seem to mean much because there have been multiple times when no one was there. When I finally spoke with the owner, I was assured that the sole had been properly repaired. I wore the shoes for the first time after the repair, and the glue literally came undone. For a supposedly professional repair on a high-end pair of shoes, this is completely unacceptable. I brought the shoes back and asked for my money back because the repair was clearly not done properly. They refused to issue a refund. I'm extremely disappointed--not only because my shoes were ruined, but because of the lack of communication and the way the situation was handled afterward. I would strongly recommend taking your expensive or high-end shoes somewhere else. Based on my experience, I have absolutely no confidence in the quality of their work or their customer service. I honestly don't understand how a business can operate this way.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

I was in NJ visiting my family and went into Sole Solution looking to purchase a pair of…read moreBirkenstocks. The owner noticed my boots needed some TLC so i purchased the Birkenstocks and went home to grab another pair of boots. A few weeks later I received my boots via mail (I live in California). They looked like new! The soles were repaired, the heels looked like new and they looked polished as well! I was very satisfied with the purchase. As well as with my new Birkenstocks. Give Sole Solutions a try. I'm a tough critic and I was very pleased with my repair. The store also has the biggest variety of Birkenstocks I have seen in the US.

I have a pair of sandals with a kitten heel. The right heel needed the rubber replaced so I went to…read moreSole Solution Shoe Repair & Birkenstock to see how much it would cost. Instead of giving me a price, the person working at the counter asked where the left sandal was. The left sandal still had the rubber heel on, so I didn't initially take it out of my bag but did so when he asked about it. I showed it to him, and he proceeded to take the sandal and tug at the rubber heel. I told him not to do that, but he ignored me and proceeded to rip off the rubber heel on the left sandal. This was quite upsetting and shocking that he would deliberately damage the heel. After repeatedly questioning him why he purposely broke the heel of the left shoe, he claimed that it was old and was going to break off anyway. That may or may not happen, but it's not for him to decide by deliberately ripping off the rubber that was still attached to the heel. Especially since I did not agree to any repairs since he didn't provide a price. Was that his way of drumming up business for repairing both sandals? I told him he needed to fix the left sandal heel which he broke. He kept saying that the rubber heel was going to break anyway and if he tried to nail it back, the rubber would fall apart. Based on his combative attitude and unprofessionalism, I was certain that he would make sure the rubber would break apart if he touched it any further. I asked him his name but he refused to give it, whereupon I left the store. Never have I experienced a repair shop of any kind where my item upon leaving is worse than upon entering, due to the fault of the repair person. No accountability for his action. That is not the way to run a reputable business.

So pleasant and skilled! Definitely recommend. My favorite boots are good as new. A true cobbler…read moreis hard to find.

The best! A real pro. Boots were done impeccably and their attention to detail is unmatched.read more

Premium work boots, shoes, and accessories. Many USA made products, Including Boots, Belts, boot…read moredryers, and Socks. We have a large selection of Soft toe, Saftey toe, Waterproof, Insulated (up to 1000 grams), Heritage collection, Hunt and Hiking, and Womens. Our Brands include Red Wing, Red Wing Heritage, Irish Setter (Hunt and Work), Worx, and Vasque. We offer Free Tune-Ups, and Laces. We also have a state of the art foot maping system. Our helpfull, and friendly staff would be happy to assist you and get you into the perftect boots or shoes, that fit properly. If we don't stock the boots, or shoes your looking for we would be more then happy to order them for you!

I was so happy with the boots I bought here that I went back and ordered another. At 11 months old…read morethe boots have begun to fail and leak water. I ordered the new pair in December. It's April now. I've called a few times but I always get excuses. Its incredibly frustrating and disappointing. What a shame.

A colleague of mine had a pair of boots that were not comfortable for her and wanted to give them…read moreto me--funny thing, I noticed the boots under her desk and thought they were cute. They fit except for the calf. My calves were too big. I googled to see if they could be stretched and then I looked for a cobbler that could do it and do it well. I came across JSR Shoe Repair and was impressed with the reviews. I decided to give them a try. Initially, Romy didn't think it could be done but after further inspection, said that he could do it. When I picked them up, both boots fit perfectly. He did an amazing job and thought that the price for the repair was fair. It's a given, if I have any other shoes that need to be repaired, I'm coming to JSR Shoe Repair. I highly recommend!

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.