Be very wary of the memory care facility. Rates will increase quickly as administrators will tell…read moreyou your loved one needs more and more care requiring more staffing. (Our example: rates started around $5,000 per month and went to over $11,000 per month). However, staff often does not increase and the services you will pay for will not be given. Falls are frequent. Urinary Tract Infections are frequent. Staff is not proactive in thinking of ways to help the residents, however if you try to improve the service for your loved one by talking to the staff nurse or executive director, they will push back and make any improvements almost impossible. Before opting for this facility, research lawsuits that have been filed against Brookdale in Florida and California.

Terrible facility. The whole place smells bad for starters. The majority of the staff is…read moreunhelpful. Two of the staff were very nice. However one of the nice employees has already left due to her dissatisfaction with the business and the other one is in the process of getting another job also because also doesn't like working there..... During one of my frequent visits with my mom I witnessed an elderly woman with severe hand tremors trying to eat chicken noodle soup with a fork. It took her over 40 minutes to try and finish it and not once did a staff member offer to help her. (She was eating at the kitchen bar also which should have been more noticeable). They feed the residents bologna sandwiches on white bread for the evening meal frequently (with a bowl of canned soup and barbecue chips)--nothing like health food and low sodium to boot...NOT. (Canned soup and chips are both known for being very high in sodium which is the absolute worst thing for seniors. All the health professionals also say not to eat processed meats too because of the high cancer risk). In just the first month of my mom's stay she has had 3 expensive clothing items taken. I've asked the staff about this a number of times and nothing ever happens and they've made no effort to locate them. I met with the executive director and she promised to call me back two weeks ago about this and other things and STILL have not heard back from her. (This is also the second time I've left a request for a call back with no response). They are understaffed as well and some of the staff are poorly trained and talk down to my mom. The bathtub where they bathe the residents is dirty. I brought my mom flowers and candy and she didn't get to eat one piece of the candy because another resident (or staff member?) stole that and ate it. The beautiful flowers I got her she said were tipped over and then thrown out by staff just three days after I brought them to her. Other male residents with dementia have wandered into my mom's room at bedtime which has greatly upset her. I would never recommend this facility.