Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

I would not trust this place for a basic eye check, much less something serious. I walked out…read moreafter an hour waiting pasting my appointment time. If a Dr. can't manage their time any better than that, I would not trust that they would be able to address a medical issue.

They treat you like family here and genuinely care about your eyes…read more Shelley is so funny and not afraid to tell you what will and won't look good! I loved having Lori step up and give an opinion too! Jenny the clinic manager goes above and beyond to help in any and all situations, good and bad but never without a smile! Jessica and Stephanie the techs were so great at communicating what was being done and for what purpose, I'm so thankful for their advanced technology so that we didn't have to do any of that dilation!! Lastly Kaaren was up front working her tail off to greet and welcome everyone, and especially took the time to make sure all of my questions were answered.

I'm originally from Arkansas, and I can truly say these people really treat you like family! I'm…read moregrateful I found this place. Thank you McKinney Family Eyecare!

I love Dr. Conner, and I don't say that lightly. This is my 3rd year going to her. I recommend…read moreher to family and friends. I have been wearing glasses since I was a child, and contacts since high school, so I kind of know what I like, and I've been to countless eye doctors. She isn't pushy with new or different products, like I've experienced in the past. She is kind, personable, and listens to you. She doesn't rush you out the door either. She also has this amazing camera that takes a picture of your entire eyeball, and she told me that shows so much of what she needs to see on/in your eye, that she rarely dilates. When my mother in law went to her, that machine showed her cataracts clearly. I will never go to another eye doctor while I live in this area.

Very unfortunate that I could not be seen. I waited 20 minutes past my appointment time, only to…read morehave to cancel the appointment because they were two patients behind and I needed to return to work promptly. I am told the wait time here at this office can be long, so if your schedule is not flexible, I recommend not coming here.

I was late and called, estimated 10 minutes. I arrived 11 minutes late and they said I'd have to…read morereschedule. I complained and they saw me. Gladly because the doctor was great. She was professional and proficient. Then to picking glasses. The young lady had an arm full of ink. I thought, oh no. Wrong. She was helpful patient kind and delightful. I'll call it 4 1/2 stars. I'll be back next year

First time here was a great visit. Young lady with a heart helped me out and explained benefits…read morevery well. The process was seamless

Dr Hollingsworth is the best eye doctor in town. He is Knowles, friendly, professional and takes…read morethe time to get to know you and your eyes. We have been coming here for years and are so happy to have found someone as caring as him. Appointments are easy to get and they let you know upfront how much everything will be. Do your eyes a favor and go...see him!

Great, thorough care! I appreciated how much time the doctor took to explain everything to me.read more

Professional, friendly and accommodating staff, place is very clean. I came back after my first…read moreappointment since the eyeglasses rx seemed a bit off, they rescheduled me right away without any issues . They did a thorough exam . I came back again the 3rd time since the eyeglasses that I bought from them had the nose bridge pad fell off, I was told to come anytime I am available and they can take care of it right away , which they did. So all in all I'm happy with the company .

Extremely Disappointed with Melissa Eye Associates - A Cautionary Experience…read more I had a very frustrating and disappointing experience at Melissa Eye Associates, particularly with Dr. Campbell and the front desk staff. My prescription is +0.50, but Dr. Campbell increased it to +0.75 so it would be approved by insurance. This felt dishonest and unnecessary. The doctor handed the prescription to the front desk and explained it using technical terms I didn't fully understand. I expected the front desk to help clarify, but they failed to provide proper guidance. I asked if the glasses could be worn outdoors as sunglasses. The front desk recommended paying an additional $70 for photochromic transition lenses. I agreed, selected a frame suitable for outdoor use, and paid the extra amount. When I received the glasses a couple of weeks later and wore them while driving, they hurt my eyes and made it difficult to read street signs. I returned to the office and was told the glasses were only for short-distance use and not suitable for outdoors--despite the transition lenses. They then asked for another $60+ to make them "compatible" for outdoor use, which was never explained clearly. I tried the glasses at home in front of a computer, and they still caused discomfort. I returned again and requested to see the doctor. After waiting 45 minutes while others were seen ahead of me, I was finally seen by Dr. Campbell. She confirmed my prescription should have been +0.50 all along and acknowledged the front desk's poor guidance. She assured me I could be reimbursed for the transition lenses and choose a new frame. However, when I went to the front desk, they refused to reimburse the $70, claiming I should have known the glasses were for computer use only--even though I had spent time selecting frames and discussing transition options with them. When I asked them to confirm with Dr. Campbell, they returned and told me I was being blacklisted for requesting reimbursement. They handed me my prescription and told me to go elsewhere. To make matters worse, they said they would contact my insurance to deny any future claims and process the reimbursement without my input. The lack of accountability, professionalism, and empathy was shocking. This experience has been incredibly frustrating and stressful. I trusted this office with my eye care and was met with misinformation, poor service, and ultimately, disrespect. I strongly advise others to be cautious when considering Melissa Eye Associates.

I've been a patient since 2015. It was always an easy experience each year up until last year. The…read moreone provider wanted to refer me to another doctor but never told me who it was or had them call me. I see doctor Gaddis this year for an issue and while I am in the waiting room, her front office was rude and made humiliating jokes at my expense. I go in to see Dr Gaddis and she acted like I was wasting her time and rushed me out. Today I call to obtain all my records and they made no attempt to find out why I was leaving or made an attempt to keep me as a patient. After 11 years of being a patient, I expected better.

I am a long time patient of Dr. Kryder . I am in my 60's and have worn glasses or contacts since…read moreage 10. I have had countless exams . Dr. Kryder is hands down the best . He has top equipment and explains everything throughly . During a stretch of 2 years of virtual meetings, I develop dry eye . He diagnosed the cause , put me on a regimen to fix it , and it resolved . The ladies in the frame shop are fabulous. I think everyone of them have waited on me . They are outstanding. Don't hesitate one second to go!

Quick in and out. My…read moreglasses were ready nd they did inform me of my warranty which covers any damage to the glasses for a year

From the owner: If you ask Dr. Jonathan Sher what he loves most about Optometry, the answer might be a surprise. He…read moreenjoys the science and the chance to use high tech equipment on the job, but it's the patients that make him excited to come to work. Family Atmosphere Texas State Optical of McKinney has developed a loyal group of clients who return yearly for their Mckinney eye care. Dr. Sher looks forward to seeing them and hearing about their lives over the previous 12 months. He is also quite fond of the staff at TSO, giving them credit for the family-like atmosphere. "What I hear repeatedly, is the reason our patients like coming here is that they love the way they are treated. They love the staff. The staff is awesome and treats everyone like family."

I'm always leary of visiting a new eye doctor but I have to give a shout out to Dr. Kelly, who is…read moreamazing. The office staff is welcoming and friendly. Great selection of frames to boot! If you are looking for an amazing experience, look no more!

The staff were amazing, but I paid my account over 3 months ago, and they keep harassing me to make…read morea payment. I have called 3 times and given them the confirmation number and they agree it is paid, but keep sending me mail and emails asking for the payment. And it is only $15. They need to get more competent staff to do their billing.

Eddie was my hero today. I'd broken my old frames which I liked. fortunately for me the store had…read morethe frames in stock so Eddie popped out my old lenses out and quickly put them in the new frames. He also patiently and kindly helped me choose some prescription sunglasses. I highly recommend going to see Eddie. He knew the assignment and delivered ! I was in and out in minutes. Thank you Eddie!

Kenneth and Eddie were awesome! Selected a pair of glasses and contacts from them. They were great…read morewith explaining details about the variety of eye wear to choose. They were knowledgable about their products and patient with me during this process. Kenneth and Eddie are professional yet personable. Be sure to ask for them! Kudo's to Dr. De La Fuente and Kayla! Dr. is very thorough with your exam and explains the process. Kayla greets you with a smile and makes your office visit so enjoyable.