Scott is the manager over there. I had a few refurbished bike batteries that needed replacing and…read moreScott totally hooked me up. He completely went out of his way to help me. You just don't see that kind of service these days. Big thank you.

Our experience was very disappointing. We visited with the intention of purchasing three bikes and…read morespent approximately 30 minutes in the store without being acknowledged by any staff member. While I understand employees were busy assisting other customers, a simple greeting or acknowledgment would have gone a long way. During our time there, customers who arrived after us appeared to receive assistance first, particularly those interested in electric bikes. We continued to wait patiently and did not make an issue of it. Eventually, as an employee walked by, I politely asked a very simple question, whether the store offered delivery services. Rather than briefly answering or directing us to someone who could help, he responded, "I'm busy with another customer right now," without making eye contact. The interaction made us feel like an inconvenience The question would have helped us determine whether we were ready to move forward with purchasing. A little acknowledgment and basic customer service would have made a significant difference. Based on this experience, we will be taking our business elsewhere and would not return.

Hey Cyclists and Triathletes!…read more If you need some gear, or need your bike wrenched on, come check this place out. They are well stocked and offer great bike service. Sunglasses, tires, sealant, and parts... they have what you need! They are friendly, yet professional. I highly recommend this place.

Lisa was great, did a partial bike fit on the day of my purchase and let me ride around on the bike…read moreI was interested in to see if I liked the feel. After you buy a new bike, she offers a free bike fit too! Great deal, great service, and such a cool little local shop! Would come here for your bike needs. Have a lot of options including racing bikes to leisure bikes

Will and the rest of the repair staff here, kick ass! Always very helpful, friendly, and lightning…read morefast with service. They helped me rebuild my entire drivetrain, and they were on point with me replacing my wheels, which were damaged, and I had no idea. Cannot recommend this place enough!

It was time for our kiddos to get new bikes. In the past we've always just ordered online or picked…read moreone up at a random store like Target, but we were ready to buy a proper bike for them. Initially, we went to another shop down the street and had a negative experience. There really wasn't much help or guidance, style and color options weren't very interesting and the gentleman who helped us just seemed irritated with us. My son had an idea of what he wanted and didn't find it at their store so he was bummed out and uninterested. We didn't want to give up so we went to two wheels one planet and within 10 minutes both kids had picked out the perfect bikes for them. I can't remember the name of the gentleman who helped us but he was so incredibly kind and patient with all of us (Robin??) as we picked out the right color bike, basket, bells, etc. the kids could not sleep until the bikes came home that they made me go the next day after work and make two trips to bring the bikes home. Thank you so much!! We are so so happy with our experience and purchase!

I ride my bike to go surfing a lot and the elements had started to take a toll on the components. I…read moreran into Jason at the beach and while we chatted about the waves he asked how my bike was doing. When I told him about my gears being locked up and breaks feeling spongy, he offered to fix them right then and there! When he got out his equipment and started working, he talked me through the whole process. He explained what each step was and what I could do for regular maintenance to keep my bike in good shape. After his work, my ride home was a totally improved experience! Gears shifted smoothly, pedals were gliding, and the breaks were solid. I'll pass his info on to anyone who needs it.

Jason the owner of West Newport Velo did a great job fixing my son's ebike Zooz Ultra. He got in a…read morebad accident leaving the rim super bent up and Jason fixed it like new. He was easy to reach and fixed his bike so he was able to get back to riding! Thank you Jason!

Called with questions and they were helpful and responsive. Location is great to get right on the…read morebeach bike trail which is why we selected them. Showed up on the day to rent bikes and they allowed us to try a few before deciding. The bikes could be in better condition, most of the fleet were showing significant wear. One of our e-bikes had low battery charge and even though someone was able to bike out to where we were to delivery another battery, the replacement was also low and wouldn't be enough for the time we rented. We also lost time waiting for the other battery. However, kudos to the staff and owner because they made it right for us when we returned the bikes. Spot has good staff and a great location. Refreshing the bikes with newer models would bump it to 5 stars.

They are super nice and chill. Always go there when my kids want to ride a bike at the beach.read more

Great guy here. I told him I was not going to buy today or Lilly not ever as I live pretty far from…read morethe place. Even with that info, the owner spent a good deal of time comparing two bikes I was interested. Did not end up buying from him, but if I lived in OC, I certainly would have

This review is long overdue! I've been to this shop a few times now, and every visit has been…read morenothing short of five-star service. On my last visit, Harrison and Daniel took incredible care of me. My girlfriend's bike needed quite a bit of work, and they were completely straightforward and honest from start to finish. No surprises, just great service and very fair pricing. I highly recommend them for anything--whether you're renting, buying, or getting your bike serviced. You can tell they genuinely care about their customers. Thank you guys! --The twin brothers

Best service I've ever had I never leave reviews but I had to shout out Kevin he deserves 5 stars…read morealone Got my brakes fixed front and back bike feels like new customer service was amazing 5 stars alone on customer service 5 stars on cleanliness of store 5 stars on how fast he got it done if I can leave more than 5 stars I would ! Amazing prices on everything seemed really affordable compared to other e-bike stores and how they value things I would definitely recommend this e-bike store to anyone looking for a quick and amazing customer service will definitely b coming back !

This guy don't take different bikes. I just came in for a simple front pad repairs and they denied…read moreme saying that they can work on my bikes. It's a bike shop. They should work in all bikes.

Hands down, the best bike shop around. I recently bought a second-hand Ibis Ripmo and was having…read moreshifting issues, plus my rear brake needed to be bled. A buddy of mine highly recommended this shop, so I decided to give them a try. I'm glad I did. They were friendly, knowledgeable, and took the time to explain what was going on with my bike. The repairs were completed quickly, and everything now shifts and brakes perfectly. It's hard to find a shop that's both honest and skilled, but these guys are exactly that. If you're looking for a trustworthy bike shop with excellent service, I highly recommend them. I'll definitely be back for future service and upgrades.

Great experience, item prices are very good. Order processing was smooth and easy, also processing…read moreand shipping the items out of the door was very fast. Recommend store with 5 Stars and would continue buying from Pro Bike.

Absolutely outstanding experience with Driven Electric Bikes in Costa Mesa!…read more A huge thank you to Ben for providing such personalized service from start to finish. He helped us get a great deal on our bike and accessories, ordered a cargo bracket for us, and even helped set us up with a basket and light kit so we could customize everything exactly how we wanted. Shopping at a local e-bike store made all the difference. We never felt rushed, and Ben genuinely cared about making sure our bike fit our family's needs. The selection was excellent, pricing was fair, and the level of customer service was exceptional. The bike has been amazing. It has plenty of power, cruises up Superior Hill (with all 3 of us) with no problem, and feels incredibly stable--even when I'm climbing into the rear cargo area with our son. Best of all, our whole family can now ride to the beach together without worrying about parking or fighting for a spot. We had one of our favorite family days ever thanks to this bike. If you're considering an e-bike, I highly recommend Driven eBikes. Ben goes above and beyond to make sure you leave with exactly what you need.

0/10 - Proceed with caution (and a thick skin)…read more If you enjoy being insulted so politely that you don't realize it until you're halfway home, Ben is your guy. I walked into Driven E-Bikes looking for a tune-up, but instead, I got a masterclass in passive-aggression. Ben has perfected the art of the "customer service smile" while delivering snide remarks that make you question your entire existence. He greets you with a grin, but the vibe is pure "I'm tolerating you because I have to." Good luck getting a hold of him, too. Trying to get a response about your bike is like trying to contact a ghost via a Ouija board. Complete radio silence. When you finally do get your bill, make sure you're sitting down. I drive an e-bike, Ben, not a Mercedes-Benz. The prices here are absolutely outrageous. He charges mechanical engineering fees to fix a bicycle. Don't be fooled by the polite storefront. Save your wallet and your sanity, and go somewhere else where they don't charge luxury car prices for a side of attitude.

Dennis is the most legit guy ever. My son was completely stuck with a broken front wheel and axle…read more Nobody could find him the parts or get a response from multiple vendors. We almost gave up and bought a new ebike. This went on for over a month. I walked in to ask if he could get some parts and he did a quick assessment on the damage. Dennis fixed the wheel, put all new bearings and lubrication, fabricated a solid axle(not hollow, which was OEM), changed both tires and tubes, and added the Tannis Armour tire liner to the tires. He did this all in front of me as a walk-in while we chatted. Took him like 20 minutes for it all. My son is back in business and you couldn't have seen a happier 13 year old. Such a fair price for it all. Dennis will have a large family, with a ton of bikes, as his customers forever.

Totally grossly inflated bill. I better buy another bike than repairing my bike in this place. Not…read morerecommended. Not at all.