Superb communication and even though there was a price/website issue with one of the items I ordered they explained it to me and after communication were able to expedite my order and now I config'd the bikes for me and teammates and everything worked out nicely. The team are responsible and take ownership of any issue and certainly customize to each order/customer accordingly - something rare nowadays. They are not amazon prime they are a mom and pop local brick and mortar bike shop who are kind enough to also have an online store and real people actually reading their emails and not bots or templates. For what its worth they do mention on their site the processing time for orders are 3-5 business days so please be mindful. My wife and I are stoked everything arrived technically earlier than the planned Monday sched time. Thank you David and everyone at Pro Bike Supply. I used to live in Tustin and whenever I am back in Cali I will give the shop a visit. Thank you again! I highly recommend this shop and site. Kind, efficient and helpful team with coherent communication and diverse items in their shop. Order from them without hesitation. Great prices and selection just order in advance if needing items within a week or 2. A+ overall experience. Ken and Sarah read more

I placed an online order, but despite saying "in stock" it was on backorder and took longer than expected to be shipped. However the staff was great and responded quickly with an update on the order. I definitely recommend that store. read more

Small business with BIG customer service! Mark made me feel like I was his only customer...or at least his most important one! ;-) Bike and accessories were ordered, assembled, and the techs set my bike up with pro-level confidence and set me on my way. This shop is a gem and the best of the essence of a small-business bike shop that I hope never goes away! read more

Pro Bike Supply - READY TO ROLL! - Bikes Near Me - Newport Beach, California

Probably my favorite bike shop in Orange County. The bike selection is great and they really take the time to understand your riding style and goals to get you on the best possible ride. Service quality has also been above par vs. other local bike shops and they're always my first stop for parts and service to keep my Tarmac rolling like a champ. read more

Pro Bike Supply - Bikes Near Me - Newport Beach, California

Pro Bike Supply is my go-to Bike shop for parts & service. They've always had or were able to order anything i needed to keep my bikes in good shape. They also have serviced bikes i did not have tools to do myself. Highly recommended, the crew is amazing. read more

While I'm confident the suspension work is dialed in, the "front office" culture at this shop is deeply disappointing. Two weeks ago, I witnessed staff belittling a non-English speaking customer. When he struggled to identify his bike's make, they snidely asked what car he drove, then mocked him when he answered: "You know the make of your car but you can't tell me the model of your bike." It was clearly intended to embarrass him. My own pickup experience was equally cold. I was ignored for several minutes while staff discussed personal weekend rides. I eventually had to place items on the counter just to be acknowledged. After paying, there was zero discussion regarding setup or warranty--just silence. I've been riding for 40 years across the country, and this is the classic "too cool for you" bike shop trope. The technician was great, but I won't spend money where customers are treated as an inconvenience or an easy target for ridicule. read more

I have been shopping for eMTB and the price wasn't right in my local bike shop in Las Vegas. My brother saw Pro Bike Shop online had an awesome discount on their Pivot Shuttle AM. I could not believe the price on sale. Mark, the owner, was simply amazing. He walked me through out the process. Great quality work with my upgrades. Shoutout to Matty who also assisted me through the process. I am enjoying my new eMTB. Thank you very much Pro Bike Shop! read more

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Others could learn from PBS, their customer service rocks it. I'll compromise on a few things, but customer service is where it matters most, Definitely returning read more

Great response and resource for a part I couldn't find for my cruiser. I found them online Now I see they are in my area even better!

Tony was so helpful and is excellent at customer service... 5 star!! He could not solve our problem but told us exactly where to go! Thank you! read more

Very kind staff, they installed a dog trailer latch and passenger foot pegs right away at no charge. Also gave me some good tips regarding my new e-bike. Will be coming back for my future bike needs, thank you! read more

As a US citizen living in Chile, it has been difficult to find elite bike parts. This shop not only ships internationally, it does so at very fair prices-- in fact, I found parts here for about 15% less than most of their competitors. Might seem like a fake review from how positive I'm being with this, but my parts arrive promptly and without any issues. I did also order a few miscellaneous parts which weren't in stock from other vendors -- it has been weeks, and they still haven't arrived. Customer service was thorough and excellent. I ordered parts for two bikes, and they double checked with me to ensure that the parts weren't duplicate orders. Plenty of other businesses would have simply taken my money without question. I probably ordered about 8 grand worth of parts, as I am building two mountain bikes -- a hard tail and one with a rear shock. Everything arrived well packaged and without damage, also important to me considering the value of the products. Returns would have been a big hassle, but this bike shop took good care of me. They've got my business in the future. Dear reader, order without hesitation. read more

Great service. Very high end selection of mountain bikes that you can demo. They set the bike up for u. Don't let the small size of the shop fool you. You want to try a full suspension mountain bike, then you come here. But bring the credit card because you will probably end up buying it. read more

Update: David from PBS called me no more than 10 minutes after my initial review below to provide some resolve from to the issue I noted. He apologized for the experience I received from my phone call about my order in addition to explaining the matter in further detail. The instant follow-up and customer service resolution was outstanding. Working In customer service myself I understand things happen and the ability to resolve issues let alone in a timely manner means a great deal. Will be ordering again with the resolve from my initial experience. THANKS DAVID!!! I ordered some parts from Pro Bike Supply. I only received a confirmation of order email from them. After a week went by, I called them to inquire about the order to see if had shipped. I should have read the reviews prior to ordering. In looking at other reviews I received the too cool vibe and there was no customer service provided. The guy on the line informed me their online shipping and order tracking system sometimes works. There was no offer of an apology or anything from a customer resolution perspective. I asked when I could expect my order and was told that I should check my emails. A while afterwards I finally received the shipping notification. Again the guy on the phone offered no apology for the issue and acted as though it was my fault. I work in customer service and all it takes is a little humility and a quick apology for the issue but that seemed too much to ask for the guy on the phone. read more

Communication is excellent. Online store inventory and prices are good. I don't like that orders takes 2-4 business days of processing/handling time prior to shipment (always they take the 4 days). read more

Small shop with tons of knowledge and friendy staff. These guys are a solid bike shop. Last month I tacoed my rear wheel. They set me up with a great deal on a new wheel and tire. I asked if I could use some space and tools to do the work myself. They had no problem with that and we had a great conversations. If your in the Newport area this is the shop to go to. read more

The best place to buy a bike, whether "off the shelf" or custom-built. The team at Pro Bike Supply are true experts who prioritize your needs. Unlike many shops, they won't nickel-and-dime you. I can personally vouch for their exceptional service. They built my custom Stumpjumper, and a couple of years later, when I had a problem with my SRAM derailleur, they handled the warranty process with SRAM and even provided me with a free demo bike while I waited. That's the kind of "above and beyond" service you simply won't find elsewhere, especially not with online retailers. read more

Great communication!! Excellent prices!! Will definitely be shopping here in the future as well as recommending to my riding buddies.

I ordered an Enve bar and an Enve stem for PBS. I had an excellent experience. The communication was great and they are very knowledgeable. Also, what was important to me was that they are very friendly and accommodating with regard to their service. I must also add that their pricing was very good. Highly recommend. Will shop again with PBS. read more

These guys are the best. They are highly passionate and always up to date with new tech. give them a visit for sure!

awesome , helpful staff. best prices. above and beyond service. very honest business

I've ordered a few items from PBS and it's always been pleasant including great deals and fast shipping. I did have an issue with a dropper lever and was not able to return or exchange it because it was already installed. I would just recommend revising the return/exchange policy. read more

Done internet business with Pro Bike a few times now and have had a phenomenal experiences every time. In 2022 I ordered a custom dream build Megatower V2 with Arin and it was a beyond amazing experience. I was able to pick and choose every component I wanted for either no cost, or a minimal cost. None of my local shops could offer that without paying full price for the other components. Then this build was delivered with a white glove service to my door in NorCal. Couldn't be impressed more and thank you. Sorry it took so long for the review. read more

These guys rock! I have been buying parts from them for years. Recently purchased 2 complete bikes. They were expertly built, packaged up, and shipped to me across the country...within a couple weeks of my order! I have been riding mtbs for 25 years, and have owned more bikes than I can remember. I only mention this because I know my way way around bikes and consider myself a very good bike mechanic. These guys really impressed me with their build quality. It's an easy thing to only go halfway on. They even set up my tires tubeless. They've earned my business for life. Also nice that they have the occasional sale that you can't find anywhere else. Thanks to the entire team at PB Supply!!! read more

This shop is fantastic! I have one decent and one very good bike shop within 3 miles of my home, but chose to buy my second bike a half hour across town because the vibe I got here was so much better than other shops. I went in to do a few demos and found that each person I ran into was friendly, engaging and helpful. You often find some apathy at many bike shops, but not here. Actually, it blows me away that I know the names of some of the folks here. Mark, Nico, Matty, Gio, Jack, Emilie...they are all freindly and super responsive. I'm pretty sure I don't know the names of anyone at any store I go to regularly. Since buying the bike, they've investigated & fixed a creak, I've gotten the six month service, a warranty item taken care of and even got floated some take-off parts of a deraillieur piece that I had been looking for for over 9 months with no success. They also have a wide variety of bike brands here....more than many other shops. Can't say enough good things about everyone here and the fantastic level of service that they provide. read more

Awesome staff and shop! The only local shop with a full inventory of high end demos. And, yes, I called the elite shops in OC and LA.I narrowed down my search to Ibis, Yeti, Pivot and Transition. Was able to demo all the models I wanted at the shop. Nico and Matty provided great customer service, are super nice, and really knowledgeable. I purchased a Yeti SB 150. My transaction then lead me to their online services. Arin was great. Super responsive and I got the same message as I did in the shop, thus, no confusion. He said the bike would arrive in 3-4 weeks, I figured with COVID, that would turn into 6-7 weeks. I GOT THE BIKE IN 2.5 weeks!!! Overall, excellent experience. Highly recommend the shop to anyone looking for high end products. read more

Pro Bike Supply - Yeti SB 150 - Bikes Near Me - Newport Beach, California

I'll never go back there, waste of time and money, all for nothing!!!! They also damaged my frame.

I stumbled across this place on accident and I'm so glad I did. Over the last couple months I've ordered quite a bit of parts online for my Stumpie Evo, and stockpiled them until everything was in with the intent of throwing everything on at the same time. New wheels / hubs / tires / stem / rotors / brakes. I had trouble finding the brakes I wanted (TRP DHRs) and found ProBikeSupply online who had them in stock. I added them to my cart as the last item I wanted to order, and was pleased to see that they were located in Newport. I checked out online and selected local pickup. I came in on a Friday with the intent of just picking up my item and having a shop near my home (R&R Mission Viejo) install it all but spoke to Mattie who said they could install that next day as they do "walk in" service on Saturdays. Although this wasn't part of the plan, everyone working at PBS (and I mean everyone) was so helpful and friendly that I decided to come in Saturday to have all the parts installed. I came in Saturday to drop off my bike and a couple boxes of parts for install, and they were able to get it done same day. Knowland (I know I butchered that name - sorry) was the tech working on my bike and his service and explanation of everything was awesome. I was most impressed that he took the time to get everything setup correctly, he took his time, and that he even took the time to clean up other affected areas that I hadn't even asked for. The best way to characterize their bike service is that they do it right the first time (I've had issues with other shops where they seem to half-ass work or do the bare minimum). ProBikeSupply has earned all my business from here on out. They have a great selection of parts, EXTREMELY knowledgeable staff, and they take pride in their work. I would highly recommend this place. read more

I dropped my bike off at Rock N Road and the kept it for almost 3 months during Covid on three separate occasions. Never really fixing my problem or giving my bike any attention. My chain got sucked into the gearing and bent several spokes as well as tweaking my derailleur. A friend recommended I give Pro Bike Supply a try and I dropped it off on a Saturday. Within minutes Miko pointed out that I had six bent spokes and a bent derailleur. He had the bike fixed by Monday afternoon and it rides great. It is a small shop but on customer relationships and outstanding service. Prices are fare and they stand by their work. I will be telling all my friend's to shop at Pro Bike! read more

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I am very happy with my experience at pro bike supply. The service and prices were great. Lastly everyone I spoke with at the shop was very friendly. Thanks pro bike supply ! read more

Pro Bike Supply - Bikes Near Me - Newport Beach, California

First time ordering from PBS and the experience was better than expected. I ordered replacement pads for my AXS Ultimate shifting pod and unfortunately was not aware that Sram has already revised the part to use small screws for the attachments and when I received the parts found they would not work. I called PBS and they immediately ordered the correct parts from Sram and are shipping the replacements. Only wish the website would have indicated that there more than one pad kit option (w/ and w/o screw attachments) which may have eliminated the incorrect shipment in the first place. read more

These guys KNOW their stuff! The owner recommended a couple mods to my new Turbo Levo SL Comp based on my height, weight (Clydesdale) and even performed the upgrades at no additioal cost! Great shop! read more

There's a reason I consistently keep coming back here. Top notch friendly service and great prices. Thanks for the new enduro build. read more

Pro Bike Supply - Bikes Near Me - Newport Beach, California

FIVE STARS ALL THE WAY!!!! My 1st time buying from Pro Bike Supply because everybody had said such great things about them. They were absolutely right. A big shout out to Matty and Arin who provided such amazing customer service!! I asked a lot of questions and they help to explain everything so that I could make the best decision on my new bike. They were so detailed and went through the entire bike to make sure it was set up properly and fit me correctly. I've bought 3 other bikes during COVID from other local bikes shops and was so disappointed with the customer service at those other bike shops. Everyone here was so friendly and took the time to make me feel special. What a great buying experience and I highly recommend them if you've never gone down to visit. Keep up the great work. I forgot the managers name and he is great too!! While they were getting my bike ready for pick up I noticed a lot of the customers coming in and they knew them all by their 1st name which was really cool.. Just something simple like that keeps people coming back. read more

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Easy transaction, I did a demo ride on the turbo levo and I was sold. Tony has a lot of knowledge and I'm confident that I bought the right bike for my riding style. I didn't drop $10000 per bike but they treated me as a princess. The phone call to Mark to order the bikes was easy and he did his best to get the colors I wanted. It is a little bit farther away from me but so worth it to go there. read more

Mark called and discussed the issue and refunded my money. Hopefully, it was a one time incident with a new team member. I really do appreciate the follow-up and refund. read more

Suspension tech was awesome! Had an issue with my dropper post and he got it situated in less than an hour. Overall staff is friendly & helpful. Cheers! read more

Great selection and great prices! So awesome! will buy from them again! It's best to email Mark for a great deal on your next ride

After i sold my bike..i spent almost a year trying different kind of bikes to see what works for me for my next bike. The entire staff never once rushed me rather spent alot of time helping me decide whats best for me and my style of riding. I would recommend this place to anyone.. read more

Pro Bike Supply - Bikes Near Me - Newport Beach, California

This shop is top notch and the online sales Dept is amazing. Arin is the man, went beyond to make this build amazing and me a VERY happy customer. Best Evil Chamois Hagar build on the road or trail. Cheers read more

Pro Bike Supply - Evil Chamois Hagar - Bikes Near Me - Newport Beach, California

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