TL;DR: This was the most infuriating festival I have ever been to. The only saving grace was the sound was good and the locale is is surrounded by the beautiful beaches of Puerto Rico. I travel to Puerto Rico a couple times a year and I am used to "island time," so I don't expect anything to get done quickly here. However, no excuse can be made for how terrible the experience was.
Long Version:
-We arrived at 7:30pm at the ticketing office and did not receive our tickets until 10:30pm, even though we had already purchased them and had proof.
-Absolutely no signage or directions. NONE.
-No paper maps.
-All spoken directions given were incorrect.
-The ticketing service (TicketPop) had a booth right next to the regular ticketing booth but no one working there could tell you which ticketing booth was for what.
-Waiting in line took 3+ hours.
-Both will call and prepurchased tickets forced to squirm through a swarthy mass of angry, misguided patrons. There is no way you could define this as a "line." It was as close to a riot as it can get.
-A few people passed out from the heat of all the bodies close to each other in line, but the line was so crazy that people were quite literally dying to get in rather than get away to get fresh air. No one working even paid attention or cared.
-If somehow you chose the correct line, the minimum wait was 2+ hours. No one we talked to got through faster than that.
-The line problems were so bad that property was destroyed and many people tried to break the gate to get inside.
-No one, not a single person working the event knew a single thing about anything that was going on. I cannot stress how dismissive and unapologetic every single worker was. None of them were informed of anything, and acted as if it was crazy that you would expect them to know where a line was, where you can purchase tickets, where you can find a taxi, etc. There could have been no people working there and the process would have been smoother. I'm not kidding.
-There was one, yes, ONE single ATM at the entire event and it ran out of money at peak hour, right before the night ended. There was also the repairman for the ATM and a woman watching people's PINs as they put them in.
-When we approached workers about trying to figuring out what the problem was, we mentioned that the whole operation was a failure and we were there for 3+ hours. The worker replied "I've been here for 10 hours!" Uh, you're working dude, and I paid you. Do your job. read more