Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

Have had. Several watch battery's replaced and watches repaired; very happy with results and…read morecustomer service.

Went in to have batteries replaced in two watches. AJ was awesome, super professional and friendly…read more He replaced the batteries, adjusted the band for my son (I gifted one of the watches to him right there), cleaned both and shined them up - they looked brand new when he was done. I was prepared to pay 5X what I was charged put it that way. Great experience!

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Morrison Smith has ALWAYS been my jewelry store in Charlotte since moving here many years ago…read more They were fabulous! HOWEVER, since Bailey's bought them it is just HORRIBLE! I took several pieces of jewelry in...some for repair, some for appraisals and gold to sell while it was still MS. This was just prior to Bailey's taking over. WELL, today I went to pick up jewelry and it was a disaster! The ring that was supposed to be sized wouldn't go on ANY finger. The rude salesperson (I think her name was Jaclyn 1839) failed to give me $850 credit for gold jewelry that was sold. She acted as though she was doing me a favor. All in all it was a deplorable situation. They are resizing my ring but in the future I'll choose another "fine" jewelry store

Although the storefront is small and unassuming, the interior is a little haven of jewelry and a…read morefinite, but fine selection of watches. I just needed a replacement battery for my husband's watch. The lady behind the counter addressed me with every courtesy, telling me that the watch would be ready in just a few minutes, and that if I'd like to see anything, to just let her know. I appreciate the prompt and professional service I received!

They are amazing at helping you find exactly what you are looking for. They also resized my wedding…read morering & did a fantastic job.

Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

I've been using FaceTime Foundry for decades. Brent & co. are the only people I trust to work on my…read morejewelry.

My fiancé and I went in with ideas for wedding bands. We met Deborah, she was extremely kind,…read moreknowledgeable, and had a service mindset. We felt we were in the right place to make our jewelry decision for our upcoming wedding! Thanks Deborah, we appreciate you.

Worth the drive to Gastonia. I much prefer the personal service we received for our wedding bands…read moreand an engagement ring. My now wife had her grandmother's engagement ring. Morris jewelers too her stone and put it into a new setting. I will definitely be back for anniversary gifts. I saw a beautiful set of earnings and an anniversary band.

When I ordered my wedding band I told them it was too small and they wouldn't listen and ordered he…read moreband too small.. When I took it to get sized they were still hesitant to listen to my ring size. When I picked up the ring it wasn't even sized at all. I would rather pay someone to listen and fix it correctly

Unreasonable to work with. You're better off working with a smaller jeweler unless you want…read morecorporate policy to trump real life situations. You'd think after spending thousands of dollars they'd want you to be happy with your purchase. Turns out they actually don't care once they've gotten their money.

Booked an appointment for today to look at wedding bands and Mary Kemple helped us through this…read moreprocess. She was helpful and super patient with us. She let me try on several options since I liked too many of them. There was no pressure to buy right then and there. But we will definitely be buying just still need to figure out which one out of the four I want. Thank you Mary! Really appreciated the help!

Shoutout to Caleb for hooking me up with an amazing engagement ring. He made the whole process…read moresuper easy, no pressure at all, and walked me through everything so I knew exactly what I was getting. You can tell he really knows his stuff and actually cares about people, not just making a sale. Couldn't be happier with the ring -- 10/10 recommend if you're looking for something special.

They gave me exactly what I happened to want for my Rolex when I sold it and worked out a deal for…read morea graduation ring for my niece simultaneously. Great store and great people. Will return.