Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

I've been using FaceTime Foundry for decades. Brent & co. are the only people I trust to work on my…read morejewelry.

My fiancé and I went in with ideas for wedding bands. We met Deborah, she was extremely kind,…read moreknowledgeable, and had a service mindset. We felt we were in the right place to make our jewelry decision for our upcoming wedding! Thanks Deborah, we appreciate you.

My husband's fifty old chain snap broke. He was extremely cautious on where to get it fix. After…read morespeaking to Ms. Donna on the phone he felt comfortable enjoyed knowing that she was knowledgeable in repairing his chain. We got there close to 6:40 pm, we were greeted with big smiles. Always a great way to make you feel like you are at the right place. Ms. Donna proceeded to explain the whole process of repairing his chain. She thoroughly inspected the chain and immediately picked up on the age and beauty of the chain. The second step was taking out the catalog with all the repair snaps, small ring to replace. Last step was typing what needed to be done to make sure it was done properly. What an amazing experience!! We will definitely be back. Thank you Ms. Donna.

My husband recently passed away and when I stopped into Brownlee jewelers today to have my watch…read morerepaired Lauren and Cathy were so kind! Cathy offered to clean my wedding ring while Lauren worked on my watch and I was thrilled with the results. They treated me like family and I'll definitely be back! Lauren and Cathy

Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

My husband and I are new to town, we visited Dellinger's to look at rings, we were shown a lovely…read moreselection. We ended up picking a beautiful Alexandrite ring that they gave us a surprise discount. I absolutely love it. It was sized in just a couple hours, we picked it up the same day. Highly recommend this store for the great prices, service and selection.

Just noticed Dellingers had not been reviewed so I thought I would add my two cents…read more This is an old fashioned family business that has all but disappeared in towns across the U.S. Lew & his staff are always great to work with my husband when he wants to buy me a special treat. 4 years later I am still getting complements on my engagement ring that Lew helped my husband select. If they don't already have what you are looking for it can probably be special ordered. I prefer to deal with local businesses whenever can vs the big box type places. With jewelry it is important to have someone that you trust to give you a fair price when purchasing or handing over your valuables (especially those with sentimental value). I only trust Lew & his contact in New York City for my precious metals:)

Took a pair of gold hoops to Perry's to sell. The process was quick & efficient. They offered a…read morefair price. Will definitely visit again for any reselling needs.

We brought jewelry to sell on different occasions. Anas was professional, friendly & very…read moreinformative. We got more money than expected & felt the transactions were fair & honest.

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Great service and quality work! Nice selection of watches and really pretty jewelry. We had 2…read morewedding rings resized and one engraved to match the other one.

I USED to consider this a really reasonable and good place for jewelry repair. Good work and fair…read morepricing Stan was always straight forward, However, I took a ring in that's gold band had broke and a diamond chip was missing from dolphin eye needed replacing. I picked up the ring and it was too big. He informed me sizing costs extra. I think $150 for quick job with minimal labor is costly enough but to have a ring that is too big and spend another $85 for that... I refuse and WILL NOT be back!!! Disappointing!!

Local quaint downtown jewelry store. Nice baby silver items,…read morepiggy banks can be engraved and they have a quick turn time. Standard ring sets, earrings and SC specific gifts. Go Tigers!!!; Friendly lady assisted me and it is good to see this local shop is surviving...SHOP LOCAL

Really like this locally owned jewelry store. They have a rather large selection with various…read moreprice ranges, offer engraving, gift items and they are just good people. Always friendly, the husband works in the York store and the wife in Clover. I've stopped in many times for a graduation bracelet, congrats charm, etc. Also a good place to find the local teams (high school/college) and palmetto items. Check them out and shop locally!

One of my wife's favorite Jewelery Stores…read more We've been going to Brownlee Jewelers for close to 20 years now even going back to when this location was at South Lake Shoppeing Center in Cornelius. Staff is friendly and helpful and go out of their way. Went shopping today for a replacement for my Movado watch which recently died. Brownlee tried multiple times to get in fixed and in the end, we had to admit defeat and now I am shopping for a replacement. Good selection and while we did not purchase a watch today, we will probably end up buying one of them when we make up our mind. Original watch was a present from my wife when we were dating 20 years so it lasted a lot longer than most of my watches. Brownlee kept it going for many of those years.

Went here in search of a wedding band. Previously had a bad experience with someone putting my…read moreengagement ring into a ring jacket and scratching it up. He wanted to do the same and I said no I'm sorry I had a bad experience and before I could even say I don't even like the look of ring jackets he stared clearing the counter saying nope can't do business with someone like that and we thought he was joking at first but he was very serious and we left. Insane to cut a customer off and deny them because they won't hand over THEIR belongings to someone they don't know!