Letter regarding the service provided by Electric Quest: I initially called this company because I suspected there was wire damage underneath my manufactured home resulting from when previous companies went under the house to explore the water leak damage. When the electrician came he spent several hours fiddling around with the electrical panel and testing the outlets throughout the home, but he refused to don the white Tyvek type suit that all tradesmen wear when they come to do work under these type of homes. He said the work had to wait until the floors were torn up in order for him to do his job properly. That is entirely not true and if he couldn't do what he was asked to do in the first place, he never should have come to my home. The company should have either refused the job or sent someone that was willing to go underneath my home to see if there was in fact damaged wires under the home. Instead of doing the job properly, the electrician decided to rig an alternative form of supplying electricity to one section of my home where the outlets were not working by connecting a wire from a light-switch and run it down the wall, along the floor, then hook up a box in front of an existing non-working outlet. I did not agree with his solution to fixing the electrical problem in my home, but I was too exhausted to debate the situation with him. I figured he must know what he was doing. So, when he was finished with the job, I paid him, asked him for his supervisor's name, and he went on to his next job. Later that day, I found out I still didn't have power to my kitchen island, which was also part of the job I had paid him to fix! I took pictures of his work and showed it to friends who told me that what he did didn't look like it was a legal way of doing things and that it did not look safe. I don't know if it is up to legitimate safety standards according to The International Electrotechnical Commission, but every contractor and handyman that has been to my house and looked at it has told me that it does not look legal. I also found out that he had cut my light-switch plate damaging it in order to attach the wire and he cut the wallpaper outside of the light-switch and cut a deep hole into the drywall that will need to be repaired once the electrical wiring is repaired by by a proper electrician more capable of doing the job correctly. I do not have wallpaper to match the area that he damaged. I contacted the company and tried to get a refund from them or to get them to come out and fix it properly and they refused to do so. The office manager would not even let me speak with the supervisor of the electrician that came to my home. Her excuse for him not going under the home was that it was "too dangerous, because the floor was falling down." That statement is completely false, the floor is not falling down, the vapor barrier had been cut to let the water out and some of the insulation was hanging down a little, but none of the floor is falling down. The only thing that would make going under the home dangerous, in my opinion, is if the electrical wires that needed to be checked under there were live and if this qualified licensed electrician neglectfully did not turn off the power to all electrical lines going to the home, which, being a qualified, licensed electrician, you would think would be highly unlikely to happen, at the risk of being redundant, it would only make sense that he would turn off all of the circuit breakers prior to going underneath to inspect the wires, thereby eliminating any potential risk of electrocution danger! So, that statement doesn't hold up as fact that there was any danger to him going under the home to inspect for damaged wires. After several tries of calling to speak with the supervisor, I found that my calls were no longer going through on any of their advertised phone numbers. It seems, they blocked my phone number so I could no longer even try to call for the supervisor. What kind of company blocks people's numbers, refuses to let customers speak to the supervisors when there it a situation with an employee, and allows their worker to go to someone's home and do everything, but what they were sent over there to do and then takes their money? I do not recommend hiring Electric Quest, Appliance Quest, or Cool Quest, any Quest company, the same office manager answered the phone for all of their phone numbers. If anyone has any suggestions as to how I can get my money back from this company, I would love to hear about it. Thank you. read more

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We thought that we were very pleased with the electrical work done by Kurt from ElectricQuest following all the damage from Hurricane Helene - he relocated outlets to higher positions, replaced faulty electrical wiring, and offered some great recommendations that we took advantage of. However, we learned later that the drywall professional who was next in line to work on our previously flooded house was unable to start his work of putting up new drywall because both the rough-in and the trim work by the electrician had already been completed. Not having an electrician license, the drywall professional told us that the electrician should be called to undo the final trim work after the drywall had been installed and that all electricians know that it is a two-step process when there is drywall to be installed. The call was made to ElectricQuest and Kurt informed us that it is not his responsibility to come back out without charging an additional amount of money to undo what he had done. He said that the drywall person should be able to take care of that himself and reconnect all the outlets himself. The ElectricQuest receptionist agreed and verified on a recorded line that it doesn't matter who messes with the electrical work after they have completed their job - their company is fully licensed and insured and assume the liability for the initial warrantied work that they completed. This has really put us, the senior-aged clients, in a precarious position. We cannot or should not have to take on this project ourselves, but it's either that or spend another $700 with ElectricQuest after we have already paid them $4555.00. My question is: Are there any drywall installers who agree with this and are accustomed to removing outlets and replacing them as they put on new drywall? Who is right and who is wrong here? It seems to me that the only loser is the homeowner. The rating given is based solely on the verbal feedback received after the fact. I would appreciate some replies to: cathygroves@msn.com read more

I called Electric Quest for advise on a tankless water heater installation. Rich came out, prompt to his appointment - even a little earlier. We went over what I was going to purchase. He fgave me a great estimate (which was free) and I will be scheduling the work very soon. Rich was so pleasant, funny and knowledgeable. read more

I had a portable generator to hook up to a transfer switch and a wall receptacle. ElectricQuest answered my phone call immediately and came by the same day and give me a very fair estimate. The electrician, Larry, didn't try to sell me a job that he was hoping to retire from as a previous electrician. Instead of running EMT over the back wall of my house he ran the line in a much more aesthetic way. That caused him to crawl around in my LOW attic to make the job look PERFECT. As Larry was finishing up the work that was estimated I asked if he could do "a few extra things" while he was here. He went ahead and fixed other wiring issues where existing wiring was not up to code and ground wires that were unsightly. Larry spent at least an extra hour and didn't ask for a penny more than the very fair original estimate that did not include the "few extra things"". I highly recommend ElectricQuest! So nice to see true professionals in an area where you have to scrutinize contractors. I will hire them again If I need any other work done. Tip o' the hat to ElectricQuest! Rich H Port Richey, FL 34668 read more

After some research, recommendations and careful consideration I decided to try ElectricQuest. By far One of the best companies I have dealt with since relocating. After scheduling an appointment the previous day, Richard arrived promptly, gave an estimate and replaced the panel for our home and installed a new fan same day! He even Cleaned up after himself, if he even made a mess, I really couldn't tell. Im so happy to have a working fan again and it was All reasonably priced and such a friendly electrician. I would highly recommend this company. I am so happy with the work provided that I'm going to have the coolquest portion of the company service the ac as well! All in all I am So happy to have finally found a company with friendly office staff and knowledgeable service technicians that really seem to care about the customer! read more

I needed an electrician to fix a faulty circuit breaker. I call ElectricQuest in the afternoon, and received a next day appointment between 8am - 10am. The electrician, Larry, arrived around 8:10am, checked the breaker box and told me I needed a new breaker. He gave me a price, which after previous research, I knew to be fair, and he replaced the breaker. Larry was polite and patient with me explaining how it work to control my hot water heater. I was very pleased with ElectricQuest and will contact them again when I need electrical work. read more

June 26, 2019, I had written a good review for this company right after the work was "done"..unfortunately after the electrician left we found that the work that we originally call them for was done improperly...we needed a separate GFCI line to our exhaust fans over the shower..(that is mandated by the "codes") the electrician that came looked at the job and determined that we had a dedicated line to the fans and all we needed was a GFCI breaker at the panel and that "of course" would be less cost....so we agreed to the price and the job, after the work was done and paid in full...later that evening we found the breaker was tripped and the lights in the adjacent bedroom and closet were off as well as the fans...so we called the company and the electrician who came this morning 6/27/2019 and after a thorough inspection and other suggestions to correct the problem and contacting his "boss"..it was determined that in fact a "new line" was needed to be installed at an additional charge of $$$...we agreed and Electric Quest was to schedule the work...well Lord and behold the electrician called me an hour later to tell me that he had been placed on suspension (short of been fired) and that his boss told him to tell us to find another electrician...well if that is not the most UNPROFESSIONAL response from a "so called licensed and insure company" I don't know what is....obviously this company is not qualified to do any work on any remodeling or even new work..I am very upset with their performance and highly recommend that you all read the other detrimental comments about them....I failed to do so...I trusted their opinion as to what needed to be done. read more

I found the company to have excellent employees. The electrician who came out was named Woody explain what I needed and reported excellent amount of time. I highly recommend the company . read more

I could not be more disappointed with this company. After paying them $500, I was left with more problems than I started with. They came out on a Sunday afternoon (which I appreciated) and when they left, I had no electricity to my water pump and kitchen as well as the living room that was the original reason for calling them. They told me I needed a $4000 replacement for my breaker box, and took no responsibility for the problems they caused. They actually charged me extra money to repair what they broke! No estimate given here...just work done and charges given. I had another company come in and for under $600, my home is completely repaired and a problem caused by this company was found and fixed! They are under new ownership and any of the reviews I found on the internet were apparently made when the former owners had the company. Regardless, I feel ripped off and the manager, Jim, disregarded my concerns. I will never use this company again. read more