This company is pathetic. I have used them occasionally with success, but no matter what, they seem to regress. For example we use a station 1/2 mile away. They were older chargers, but occasionally fast charged (but NEVER the 350 KW advertised). One month ago they replaced all 3 chargers with new "state-of-the-art" chargers. It took them a month. One of the three has been out of commission continuously, and the remaining 2 are much slower than the old ones. Plus somehow all the informative data notices from before are no more. Of course the station is not maintained, now with ice caked all around making it dangerous for my 75 year old self; I pulled a hamstring last time there. Surprise . . it snows in New England! Of course Hyundai is complicit with their 2 years of free "fast charging". That's a lie. You get 30 minutes free charging; so now the first 30 minutes are very slow, and I don't think it's a coincidence. Then $.56/KW. What a racket! Should not be a surprise from the company that cheated on its mileage efficiency (VW). I noticed that Hyundai has now cancelled their free charging deal with EA, and offers free home chargers. read more

The electrify America station here in Houston Texas on Yale Street is broken at least half the time either completely or partially. It is now been down for over 10 days and when calling to find out when it would be up and running, I was told we have no idea. Many of the car companies have arrangements with electrify America and provide free charging as part of the purchase arrangement. If we can't charge at the station, we should be reimbursed. The entire situation is inexcusable. read more

Hey,the walmart at the address 3200 n.w 79 st,miami...3 chargers is not working for 3 days...where is the electrician mechanic? read more

Electrify America - EV Charging Stations Near Me - Torrance, California

This is the worst and so pricey for only 53% charge cost me $15 but with EVgo to charge Full is only 18-$21...im not gonna go to this station again!! read more

Electrify America is not clear and upfront about their charges. Do not use them. Unbeknownst to me they have an a waiting fee that they do not tell you about upfront. This was my first time charging my new EV. When I saw the additional $20 waiting charge, I called them.and they would not remove it. Buyer beware! read more

This company is criminal. They can have broken machines, not tell you the time of a charge, and then if you don't know if its charging or not, they charge you double the time if you charge again. They state you can only charge for thirty minutes once an hour. They abuse people financially. They let their broken equipment with no active screens charge your card whatever they want. Please, oh please, can we petition to shut them down? read more

Electrify America - This is their broken equipment they can use to charge you whatever they want. You won't know if its active or not. - EV Charging Stations Near Me - Torrance, California

Chargers don't work properly, they don't clearly define lines or make it safe for people waiting and the line cutters that try to get in. This is a very poorly run company and operation all around. Don't waste your time with their crappy chargers. read more

They auto charge at a whim instead of their rule of when balance is $5 or below. The charge station never work properly nor does the App. HORRIBLE read more

I stopped at an Electrify America station on our trip to Myrtle Beach last week. Charging stopped shortly after I went into the Walmart. Electrify America claims that it was due to a glitch in the app and they won't refund the idle fee. Nice read more

I'd like to say that I have only used EA for one round trip, so far. However, the experience was excellent. I found a free charger easily, with the app, and charging went smoothly. Because of this, my confidence in traveling with my EV has gone up enough for me to consider road trips to visit friends with my EV. read more

Electrify America is the worst. It is the reason I am abandoning EVs. Horrible customer service and down charging stations are enough for me to say "forget it." This location at Walmart 1912 at479 McKinley in Corona is hands down the most atrocious. Other locations are better. read more

I'd give it no stars if I could. All users know why! The customer service is horrible & plugs aware broken most of the time. I should have bought a Tesla...my vehicle would be charged 2 hours ago... I'm still waiting on this EA line read more

2 work 2 broken. You call customer service to reset the station. And they can't reset the station because they can't never communicate with the broken station. I just drive 26 min, out of my way to charge and there's only two chargers working and a line with 5 cards in front of me. How long I have to be here? Maybe 1.5 to 2 hours before I can charge my car. This is not worthy at all. Besides that this is a lease. The amount of extra mileage you will put in your car just to charge, it's doesn't make any sense read more

Terrible experience price was outrageous. I paid $38.47 to charge only 81%. It's as expensive as filling up a gas tank. Out of seven Walmart stations, three pumps were broken, and I waited in line for over 40 minutes. Absolutely awful I don't recommend read more

horrible!! 2 bad experiences - cut off in the middle of charging charged idling fee difficult customer service shouid be a zero

Had we relied on the app we would have been stranded. In one location all stations had orange cones blocking and the other one had pick up trucks using the stations as parking. read more

They're machine randomly shuts off and starts charging me idle fees. Mind you that it is 6:00am, there are 8 chargers here and I am the only one on any of them. Idle fees are meant to keep busy stations, busy. Not to charge random parking rent in an area that everyone else here is avoiding. How many millions of dollars do they make ripping people off 5 or 10 bucks here and there. I hate dirty businesses read more

Electrify America - Idle fees are meant to keep the cars cycling thru at busy chargers? Since when do they charge rent when there's 1 car per 8 open chargers? - EV Charging Stations Near Me - Torrance, California

Never had a bad experience charging here. Convenient and close to home. Limited chargers here so sometimes likely to have a wait but use the app to see when chargers are available. Love that I can get some quick groceries at Ralph's while my car is charging read more

Impossible for many customers to use now that they require a verification code sent to e-mail to log in, as e-mail not available to many of us on the road. read more

I received an email on 9/16/2024 notifying me of the violation of my Premium Plan. This came as a surprise, as I was unaware of the requirement to wait an hour between two consecutive free 30-minute charging sessions. I understood I could receive every 30-minute session free, so I followed a routine of plugging and unplugging between two continuous charges. Electrify America terminated my premium plan immediately without giving any warning emails. Even though they knew my account and I plugged in the charge station, they didn't even give me warnings or notifications to let me wait for another hour instead. I don't accept this unreasonable termination. read more

Electrify America is a horrible EV company. I have a 2024 i5 BMW and I tried to charge my car for the first time which is supposed to be free for the first 30 minutes for two years but they charged my credit card anyway. I called customer service and they said that there is nothing they can do. SMH. Very disappointing and misleading. read more

Every charge at this location (by a supermarket so you can do some shopping) has been without an issue. It all depends on timing.

Electrify America has chosen to revoke our free charge privileges based on what they call contract violations. Stating I have used their free service on other vehicles. The issue I have is that I have two vehicles under the "free 2 year program" one that is a VW and one that is a BMW. They will not look into the matter at all. Doesn't seem right. It may be time to move to Tesla! read more

My wife and I started using the EA charging stations in 2023 after we got our first EV, an Audi e-tron, with two years of "free" charging. While the charging hasn't cost us money, it's costing us an arm and a leg in wasted time. Typical waiting time for an available charging station has been at least 30-50 min. The handful of charging stations that I use typically have 25% to 50% of their chargers out of service. That's pretty significant when most of those stations only have 4 to 6 chargers. As you might have guessed, we're really not enjoying the EV charging experience so far. We will be considering a Tesla after our lease is up if Audi and other EV manufacturers can't figure out how to facilitate or provide more reliable, readily accessible charging to their customers. read more

Even if you use Electrify application, this company will hold $50 before starting the charging session. I charged my car eight times in one week, and $400 of my money is on hold, and nobody gives me a reasonable answer. When it happens to millions of people, it would be a huge money in company's account to make money. And 64 cents per KWH, is more expensive than gass. read more

I have two cars. Tesla for 20 years, there charging network is light years superior to Electrify. I just bought an Audi 8 Etron. Nice car but charging with two years of free charging with Electrify sucks. Many don't work. Always waiting as there are only 4 chargers here and there. I will charge home. When my lease is up, Audi goes back getting another Tesla read more

Electrify America only has 4 to 6 stations at each location ! It's rare that all the stations are working. For instance, Walmart in Henderson for stations one is out of order. The sky point station at target six stations two of the stations aren't working. It's been a week now that's the one by my house.. 4 to 6 stations does not accommodate the amount of vehicles that are EV. You can wait up too, but not less than two hours or more to charge up your car because there's other people in front of you yet there's only six maybe four stations guaranteed one to three of them are not working. I am an Uber driver and this is not working out for me so I will be going back to a gas vehicle. Driving an electric vehicle for Uber has saved money charging up, but I lose money because I'm sitting at a charging station for at least three damn hours it's not working and y'all need to either hire more repair people to fix these things on a daily basis or you need to ask some more damn stations which I vote. But I'm done with this electrical shit piece. I am talk texting so forgive me for the typos. If there are any, you'll get the gist of what I'm saying i'm also giving electrify a one star for not consistently accommodating their customers read more

We found ourselves forced to use an alternative to an EV Go charging station in Boca Raton due to the prefered station being broken in the same location. The only alternative therefor was the Electrify America charging station which was up and running ready to charge at a price gauging 0.56 per KWh. This is way more expensive than any of the FPL or EV Go stations, in fact the most expensive I have ever encountered. Wow !100% more. My advice, plan ahead and avoid these charging stations at all costs!! read more

Nice DC charge on Christmas Day. 144 kw. Would be nice if cords were slightly longer and covered during poor weather conditions. (It's raining right now) read more

As far as customer satisfaction is concerned, Electrify has no concern. One phone call is all it takes to see that. They describe themselves as leaders. It's more like a con artist. When the app does not work, they instruct you to swipe your card, where they put a $50 hold on your card. It is deceptive and unethical because the company is not providing accurate information to its customers, which is a violation of the law. Furthermore, it is unfair and unethical for the company to take advantage of its customers by charging them for a $50 hold that will never cost that amount. read more

followed customer support instructions for an hour moving between two charging stations while service rep. rebooted and promised to remotely start session. none of it worked. telling me the station is working while it clearly showed unavailable. left without being able to charge. electrify America works only about 75% of the time. read more

I have been using EA for about a year now and I only use them when im traveling out of town which is 4 days out of the month. I just discover that they have been over charging me. They hold $40 when you start the charger but both of my cars only use about $20 a charge and EA has been keeping the change. I checked my past statements and have not seen any money put back on my card so I called EA support who says they have been giving change and I should call my bank. I called my bank who says they never have given any money back and that the $40 was a purchase charge not a hold. I had to dispute each and every charge for a year and had to send in all the documentation and receipts to my bank in order to get my change back which is now about $800... read more

Stations are always open and have several spots for different parking needs based on outlet in your vehicle. Will find a station down once in a while but find plenty open. The chargers state 150kw but it is getting 150kw is based on other vehicles plugged in so don't be surprised you don't get 150kw. Still produces a fast charge and use it while shopping. Thank you Electrify America. read more

Hyper fast chargers say up to 350 kw but doesn't even give you a quarter of that down to 13 kw as I'm charging now and it takes a couple hours to charge making a 6 hr trip over 10 good thing we mainly use our car around town otherwise I'd go back to gas read more

In general EV charging have a lot of problems like the time we spend everyday for charging, the high price, the payment method, lack of infrastructure read more

I have owned an EV for almost 5 yrs., Electrify America was great when I first got my vehicle but has gone completely downhill; I would give them negative starts if I could: *Number of chargers between Eugene and Tigard, Oregon is insufficient. There has not been new stations added for the increasing number of EVs. *Chargers are out of service. (1/4) charger at the Walmart station in Albany, has been powered off for at least 4 weeks. Card reader at (2/4) chargers didn't work. That leaves (1/4) to serve the customers in Albany and drivers on I5. *Charging session ends after 5 minutes due to charging error. *Very low charging speed even at 9 pm when there were (2/8) active charging sessions at the Walmart station in Tigard. I have called customer service, after they reboot the charger it is still unusable. That has been the situation for months. There's no improvement. I have a charger at home but have to stop along the way due to the battery range. This is very frustrating and is making me wonder if I need to go back to a gas powered vehicle. Electrify America is sabotaging the Government initiative. They are not investing at least in this area. How are they using the Government subsidies? read more

Warning! If the app doesn't work and you use your credit card instead, there is no refund even with a premium plan!!!

Horrible company and customer service. It should be brought to court in a class-action lawsuit. Purchased a BMW i7 with a 3 years premium charging plan from Electrify America in March 2024. 4 months later, the app is still not working, can't use the public chargers and Electrify America has not been able to fix anything at all. read more

Poor customer service. Will not credit monthly membership fee when you accidentally sign up before you need it. Poor experience. Fail!

Absolutely horrible. All the station in Los Angeles ( Woodland Hills & Enscino for me to be exact) are always busy and to charge your car you have to stay for an hour just to get to the charger. Half of the chargers are not working. And this is the main reason you can not charge you car without staying in line. Customer service is nice but this is not enough. It should be better or people stop byuing EV maybe only Tesla read more