Stuck in the past airport honestly. Can't get much help here, no kiosks really anywhere, and if…read moreyou're flying delta, the delta staff is ONLY there in the mornings from what we were told.
Anywho we missed our flight as VAT line was crazy and we missed by mere minutes. That's okay it's on us, go early early haha because if you don't get a green check in your slips, that line is crazy and it's usually only 1 maybe 2 windows open to get your VAT stamps.
So we could only get help via app/text message feature thru delta and was looking at a trip we saw in app the change flights by way of CDG to Boston. The texting took a very long time for responses but we were under impression that the agent was looking into the flight we saw in app that was available and decided to go talk to Air France (as they serviced the first flight) and try to explain the situation to the lady at the counter. She definitely didn't like us lol not sure why but anyways, she scoffed and asked for my passport, then boom handed me a boarding ticket. I asked if my agent had successfully booked my flight already with my previous points she basically threw me the pass and said next, but my GF needed a ticket still so that was purchased after. Then we head in get on the plane and bam, there was another gentlemen's with the exact same name as me on the flight. In our seats well turns out, it was his seat and AF messed up. Ofc, they blamed me for it and the AF manager yelled at me with utter attitude saying I was trying to get a free flight to Paris and stowaway. Yes like I knew there was someone with my exact name on this particular flight .. laughable he made a big scene and tried to humiliate me. The flight captain was actually very kind and understanding. He wrote a note stating there was a big mistake on AF part and it's not our fault. Either way the GF was out a ticket we got kicked off and have to try to recoup the money thru the CC company.
Anyways rebooked with another airline and got home after staying another couple days to enjoy more activities. They really need to upgrade information systems, kiosks, and just have more available help to travelers.