bought an Electrolux washer and dryer from them. I asked the salesman at time of purchase, can I wash a king comforter in it? He said absolutely. NO, NO YOU CANT. YOU CANT EVEN WASH A FULL LOAD!! Had them less than 3 months! From the minute I got this set I have had nothing but problems. They refuse to hold accountability and fix or replace the problem! They (even corporate) have done nothing to fix the problem. I have had 4 different people sent to my home to "look" at them. They all say something different. Long story short the washer still bangs around and my clothes still leave the dryer full of dog hair! I literally just want them to come get them and refund me! I don't need another non educated person sent to my home! I JUST WANT MY MONEY BACK! I spent too much money to have junk! I will never do business with them again! read more

Please don't waste your time buying from here. Bad service and very unmotivated and unprofessional. Unwilling to help!!! Manager with the hoops in his ears no help at all. Buyers beware if you have any issues after the sale with your purchases! read more

Employees are extremely rude. Between 3 and 5 staff followed me throughout the store upon entry seemingly due to my skin color.

Don't waste your money here management only care about sales not customer satisfaction bought many things here deep freezer went out no one there cares ruined hundreds of dollars of food went out before 30 days were up called many times no response wound call back finally took it back my loss but was in learned hope this helps someone in the future maybe one day they will hire decent managers. read more

NEVER EVER SHOP HERE AGAIN.........3/21/2020 I purchased an Apple Mac Pro from Electronic Express in Tullahoma, TN , brand new or so I was told. I also purchased a warranty for $229.00 because all I had to do was bring the product back to the store to exchange. ALL LIES!!!! So I didn't use the computer much in the first few months because this is my first apple computer and I have to goggle everything to do anything on this computer. I soon notice that I always have to leave the computer plugged in to use it. It will not even power on without being plugged in. It turns out my 3 month old computer needs a battery replacement....WHAT? So I call the store and they encouraged me to call apple instead of using that $229.00 hassle free warranty they sold me. So I called apple and they found 2 error codes on this computer. They wanted me to mail my computer to them. That was a NO!! So I went to the store and it has been an emailing game ever since. WHAT HAPPENED TO THAT HASSLE FREE WARRANTY, JUST BRING IT IN THE STORE. They had to start a claim by email. I waited a few days and no-one bothered to call me. I was told that I had to go through apple. So there is no apple store near me. I booked an appointment online. I drove an hour and half one way for that appointment only to find out that my NEW COMPUTER WAS REFURBISHED!! KEEP IN MIND I PAID FOR A NEW COMPUTER!!! I ALSO LEARNED THIS WAS A 2018 MODEL SO THERE WOULD NOT HAVE BEEN A 1 YEAR MANUFACTURERS WARRANTY ANYWAY. So I drove 3 hours round trip for apple to tell me they could not help me, unless I wanted to pay for it. The apple rep said this happens with Electronic Express all the time. Matter of fact, same thing happened last week. I called Dylan at Electronic Express in Tullahoma, TN and put the apple representative on the phone with him to tell him they sold me a refurbished computer as NEW. Again Electronic Express wants to play the email game. So I drive from Huntsville, AL straight to Tullahoma, TN. Dylan has not heard anything. He showed me the email and called a district manager only to tell him to call the rep that purchases these computers. AGAIN WHY ARE WE NOT TAKING CARE OF THIS RIGHT NOW, I PAID FOR A WARRANTY. GIVE ME A NEW COMPUTER. Dylan said he would jeopardize his job and could not authorize the exchange. He was very clear in saying this was a great warranty program. It's great for Electronic Express but not the customer. I have requested a full refund of my warranty and computer. I do not even want another one from them. I WILL NEVER PURCHASE ANY PRODUCT FROM THIS COMPANY AGAIN---LIARS! So I sit here with a laptop that is USED, NOT NEW for $1399.00 and $229.00 warranty that I have not been able to use. It's amazing to me that they are selling these warranties but not honoring them. The reports to the BBB on this company are crazy. How are they getting away with this. This is lying and stealing. read more

In the past 16 months, I have purchased a Samsung 4K TV, a Bosch dishwasher and today, a Samsung Laundry washer and dryer pair from the Tullahoma store. I have been fortunate to be able to deal with Joe White, the GM of the store and what a gentleman he is. He is always honest and respectful and answers the myriad of questions I ask. I drive over 45 minutes to reach this Electronic Express location, but do so with no reservations because of the great prices and service they offer their customers. If you're in the market for home electronics, you simply won't beat the price and service you'll receive from Joe White and his team. read more

I bought an h7series 4k UHD smart tv from electronic express. at Christmas. that was 6 months ago. It failed within 5 months . I have been unable to get any help from the store that I purchased it from , them telling me they are not responsible for any manufactures defects . and will not honor the one year guarantee on my purchase. They tell me I have to send the product to the company in Georgia for evaluation because there is no maintence or repair service personal in my area even though at the time of the purchase I was promised if there were any problems it would be replaced. Am I supposed to send my tv three states away , on the word that I may or may not get my tv back or even a refund ? My wife is housebound due to illness and I bought this so that she might have some distraction while Im at work. WE dont have a lot of extra money to jump through hoops ,just because this store puts profits before its customers . I beleve this is fraud ,and will be filing a formal complaint with the BBB. Very disappointing. Shame on YOU ELECTRONIC EXPRESS... J Brockington. Tullahoma TN. read more