Jackie, Supervisor, just hung up on me because I called her that the technicians have been to my home 3 times to repair my Whirlpool ice maker that doesn't dispense ice cubes. After the 3rd trip to fix the Whirlpool ice maker dispenser, the technicians have to back order another part for the Whirlpool ice maker dispenser. The Technicians don't know when the part will arrive so they can schedule a 4th trip to my house to repair the Whirlpool ice maker dispenser. Jackie, Supervisor, is a nasty person to customers. Don't spend your money and do business where you aren't RESPECTED! read more

Would not even give one star! The repairman replaced the icemaker in the freezer and left. The icemaker never made ice from that point on. It was performed by Electronic Service Specialists under Lowe's Extended Warranty. Called back to Electronic Service Specialists and explained that the icemaker does not work. I was told by Electronic Service Specialists had already closed the ticket and there was nothing they could do because the repairman reported it was replaced and working. I explained that the repairman (Fong) was here for only about 15 minutes - there is no way ice would be made in 15 minutes to confirm it was working. Electronic Service Specialists explained that they could not do anything because the ticket was closed even though logically, the repairman could not have known if it was actually working or not. read more

Scheduled an appt with frigidaire. they didnt show up nor will they return any of my five voicemails

Terrible experience! I had to use them for warrantee work on my washing machine. They canceled 3 separate appointments and came to the house twice. still no working machine! Worst customer service I have ever had and totally incompetent technicians! read more

I purchased a Samsung top freezer stainless steel refrigerator along with a 3-year extended warranty last December from Best Buy. The refrigerator stopped cooling so I called Best Buy and they made an appointment for a repair technician from Electronic Service Specialists, Best Buy's repair contractor. The appointment was scheduled for Monday, December 30th between 12 and 5pm so I took the afternoon off from work and waited. I started to get concerned because it was getting late so I called Electronic Service Specialists at 4:15p and left a message to see if they were still coming. At 4:45p I called Best Buy Geek Squad, and the technician also called the company and left a message. I was assured by the Best Buy technician that they would still come since they work late. The repair service was a no show and a no call. I have a 3--year warranty and I guess this repair service doesn't care since they will not make any money from this visit. I'm so disappointed with Best Buy first of all for using such an unprofessional company. I have since searched the reviews for Electronic Service Specialists and they were all bad. I was planning on replacing all my appliances with Best Buy but this experience has made me rethink making future purchases from Best Buy. I will be canceling my New Years Eve dinner party since I don't have a working refrigerator. read more

The customer service was Awful. I have 46in RCA tv 3 weeks someone finally looked at it I get a call saying that the price of the part would be greater than the cost of my $500 tv. I called walmart I had my tv a little over a year they sent out a technician within 5 minutes he told me that it was a minor part.don't bring your tv here to get misdiagnosed and allow them to make money off your tv that you believe is Unrepairable. I will never use this company again I will never recommend anyone. read more

I am not sure you could find any worse service if you tried! They rescheduled the first appointment. No show, no call on the second appointment. They did not even at any point in the process. I waited around half the day taking off work they never even bothered to acknowledge that they missed the service call all together! These are Home Depot's chosen service providers. Don't even bother calling these guys they won't help. Really looks bad for Home Depot Protection Plans. read more

Warranty repair scheduled through Lowe's. Lowe's told me ESS would be at my house btw 8-12. ESS called the morning of and said they would be there from 12-2. ESS says they schedule their routes the day of and that Lowe's tells everyone they will be there from 8-12. Lowe's warranty dept says they were given the 8-12 time by ESS. Someone is not telling the truth. I also think it's ridiculous that this company can't schedule their repairs until the morning of. read more

I have a Samsung washer which was making funny noises, shaking and the syphon on the fabric softener wasn't working. So I did a chat with Samsung and they referred me to these clowns. The guy came out fixed the syphon for 230 bucks said the shaking was normal and the noise was from a flap on the back to vent fumes and heat to escape. The minute he left I did a load of laundry and there was a burning smell not much I figured it was the new part ..and the shaking was worse . Then whenever we did loads after that when you opened the door you'd get a white smoke/vapor pouring out if the drum. So I called them and came back out and now the drum and basket are bad. Really? Like you said the drum was fine from what you could tell the first time. Now I'm waiting for these clowns to call back with a estimate on parts...what a effing joke of a company. Not sure how they've managed to stay in business this long. New washer land here I come. Not giving these guys any more money.. if I could give them half a star I would.. read more

Terrible service. I have a brand new front load samsung washing machine that was taking six hours to do a load of towels. The repairman shows up with parts without running a diagnostic, replaces two parts, then tells us its fixed (after telling us there is nothing wrong with the washer, my wife is just using too much soap.) As soon as he leaves, my wife runs another load and has the same problem. We called the company to come back, and he tells us there is nothing else he can do, it cant be fixed, and to call Samsung. We call Samsung and they tell us there is nothing they can do because the service man said there is nothing wrong with the washer. We tell them to send another company, and we had to wait a week before the other company could come out. For the whole week, the washer was taking hours to do any load. The other company comes out, first thing he does is hook up his computer and he gets two error codes. He orders two parts, comes back in three days to replace the parts and the washer works fantastic now. If Electronic Service Specialists would have bothered to run a diagnostic, they would have seen there was a problem. They are not repairmen, just parts replacers. read more

Wow wish I had checked here before I set my appointment. After waiting a week for the appointment (because they only work until 4:30pm and don't do repairs on Saturdays so that was the soonest I could get), I receive a call from the guy saying he will be there between 1-3pm which being that its right in the middle of a work day, I have to stay home waiting on him. The girl who answers the phone is no help, doesn't know anything about what the issue could be, doesn't know names of parts, but did say since I am in Tarpon and they are in Holiday, i would be first or last for the day. NOT! At 2:20pm I receive a call from this girl asking if they can reschedule my appointment from today to tomorrow (suddenly they can do next day appointments) because the guy had some emergency on the road. I said NO! I took the day off waiting for this repair, I cannot take tomorrow off! Send another repair guy! She says hold on. Then comes back and asks, did you give us your model number? I said yes, i left it on your voicemail. She says well the Technician Manager said they didn't know my model number so they cannot fix it (but did know it was a 55" LG Smart TV). I said i left it on your voicemail! She said no, it didn't take because I get all the voicemails (but apparrently does nothing with them). I said it makes no sense, why would the guy call me, have me set for today and tell me he will be here between 1-3pm when he can't do anything to repair it without the model number anyhow??? And if you never got my model number, why wouldn't you call the previous day and say, hey we don't know what parts to bring because you didn't give us your model number?? Onlly when they call to say the guy can't come out because his emergency road issue was actually just falling behind three hours, do they suddenly remember they don't know the model number of my tv. They have the worst customer service I have ever encountered. Luckily I found another repair shop that will come and pick up the TV and deliver within 2-3 days. Better than waiting a week for an appointment that never occurs! read more