DO NOT SHOP AT THIS STORE!!!!!! This store really lives up to its bad reviews and is 100% accurate. I will share with you a photo of my entire review of this store, with the timeline of the events of my experience, so you get an idea of how horrible this place conducts its business. What was supposed to be a memorable and stress-free experience for my daughter's quinceañera turned into a nightmare. My suggestion... GO SOMEWHERE ELSE. DO NOT SHOP AT THIS PLACE. Horrible service, unprofessional, unreliable, and DISHONEST EMPLOYEES! SPECIFICALLY ROXANNA! Don't believe me? Check other reviews! Practically the same thing, they'll ruin your experience so quickly you'll regret ever setting foot into this business. read more

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We ordered my daughter's quinceañera dress in mid- December 2024 (her quinceañera was on 07/12/25) we were told the dress will arrive late April- early May LIES the dress came on late June and it wasn't the dress we ordered, it was horrible and my daughter did not like it. The refused to refund us the money and kept giving us the run around, we had to buy her another dress somewhere I do not recommend this place, most of their staff are rude and unprofessional, the store manager does not handle her business, we called her many times but she never called us back. Save your self some unnecessary headaches and stress by avoiding this place. read more

This place has no sense of responsibility or honesty. My friend ordered a dress for her daughter's quinceañera, and the entire experience has been a nightmare. They kept giving her the runaround -- first saying the dress was backordered, then telling her to come in on certain days, only for no one to be there when she arrived. She even drove an hour and a half just to find a closed store. The lack of communication and professionalism is unbelievable. I wouldn't recommend this place to anyone. read more

0 STARS. UNPROFESSIONAL. DISORGANIZED. Went to look at quince dresses, my niece chose the one she liked. Sales associate said we were able to place dress on layaway and had a month to pay off dress. Sales associate & MANAGER approved this. Went before month was up and the dress we chose was sold. Associates didn't even try calling manager because they were at a party??? When a simple call could have fixed everything. DONT SHOP HERE. IF YOU PLACE DRESS ON LAYAWAY YOUR DRESS MAY GET SOLD. Not good business. read more

If there was a negative number I'd choose that number. My experience is similar to others that have commented here. They gave me the wrong dress 1.5 weeks before the event. Had to purchase a whole new dress elsewhere. The place where we bought the 2nd dress said she has has 3 customers that were wronged by Elegant Guide and Quince and had to purchase a new dress. Not only did they ruin the opportunity of having pictures of my daughter taken before the event but I had to fork out 3k to cover the dress she did not wear and a new one. My daughter did not get her dream dress and was soooooo disappointed. After a million attempts in an effort to resolve the issue of trying to get a refund, the owner had a staff member call me and offer me $100.00. I paid 1600.00 for it. It is a slap on my face. DO NOT BUY FROM HERE!!! read more

I ordered a dress with them that was supposed to be "champagne" and paid a deposit towards the dress of $140. The dress comes in and it's a peach gold. I looked up the catalog for the dress and the color ordered was "gold" but was mislead to believe it would be a champagne shade by the store representative. I asked for any store credit to buy a dress with them that is the proper shade to match my event and they refused offering me the option to forfeit my $140 deposit (half the dress price) or pay another $140 for a dress I was mislead to buying. I spoke to Shaira, I will no longer be doing business here. read more

Elegant Bride and Quinceanera - "Gold" don't let them tell you it's champagne . Comes in looking peach. - Bridal Near Me - Modesto, California

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I would like say to Mary is a gem... asset to your business she was very kind understanding helpful well spoken....had a bumpy start... Mary came and helped us from beginning to finish... this is what professional and customer service is all about I was very happy and mostly my daughter found a stunning dress... for her prom....i hope and pray that was ur manger of your business...her parents raised right....ty...my daughter didn't expect to buy a dress...the price was amazing read more

If I could give no stars I would. Don't shop here. I went 4 weeks before my daughter's prom for a specific dress. Drove 2 hours to get there waited 3.5 hours for a dressing room for Zarela to be rude once my daughter got in a room saying she couldn't try on more dresses. We ended up leaving with the dress we went there for and was told it would be delivered to the store in a week and half. After 2 weeks I didn't hear anything so I called and then was told the dress is on back order. Now I'm a week and a half from her Senior prom with no dress as her dress is due to arrive in June. I was then told come to the store for a refund. I refused and had them refund over the phone. Don't shop here. Worst store ever!!!!!!Has I not called when would the store notify me. This is a horrible experience. read more

Don't bother stopping by. Came in for a wedding dress they couldn't bother to go grab any and stated they are moving out of wedding dresses yet are posting on fb about wedding dresses? read more

My daughter found this business on IG, and we booked an apt 2 weeks in advance to try on quinceañera dresses. We planned our trip as we visited family in Modesto. When the booking of the appointment happened, the customer service over the phone was great, they asked all the questions needed from budget, colors and styles. The day of the appointment they were running behind schedule so we waited for 20 min for our sales associate. But once we got to business Mary our sales associate, went over details of colors, styles and maybe trying on anything else that we liked around the store. She was very helpful and listen to the likes and dislikes of the dresses. Thankfully my daughter had a great understanding of what she wanted, so within our 1hr apt time frame, she found her dress! This is was a team work and the customer service provided definitely made it easier. My read more

Elegant Bride and Quinceanera - Yes to the Quince dress! - Bridal Near Me - Modesto, California

Hi Besties!!!!!! you MUST go to Elegant Bride & Quinceañera and see Yessenia or Kassy they both give you the most unforgettable, personalized, and special experience ever and the shop is incredible. They helped me find the perfect dress for my body type. They really took the time to show me a variety of dresses until I found the one! Definitely the place to find your dream dress. read more

We were in the market for a quinceñera dress and booked an appointment. The appointment was booked 2-3 weeks prior to the day. We received a call the day before from them to cancel. They said all there appointments had confirmed? So it looked like they overbooked and they had to cancel on us last minute. This place does not seem to run a business properly. Also based on the phone conversation we could tell the the service is horrible. Very disappointed. Will be looking elsewhere. read more

Honestly... don't waste your time. If you do However, make sure to double check your style number on what you're ordering, because then when THEY order the wrong dress it'll be your fault for not "knowing- Double checking" the style number, because you know customers walk in automatically knowing style numbers. Oh and FYI "sleeves" apparently aren't part of the top part of a dress... not like they are attached or anything. read more

Quince- Sweet 16 dress -We had a good initial appointment and accommodations trying on multiple dresses. However, after purchase and closer review of there contract language- I realized we were in a manipulative and impossible contract. They charge hefty fees for alterations- mind you they did not measure length as part of the original measurements and said they all come standard length. Then charge over 200 for alterations. There were small runs in the material upon the dress arriving and noted the dress as "damaged" and would need to order a whole new dress versus it being fixed and could not guarantee the replacement dress would be delivered on time for the event. Our only option was to take the dress as is and get 50 dollars off alterations for the length. No discount on the damaged dress that we paid over 2,000 for with other fees for alterations!!! We asked to speak to the Owner and were told " they could not provide this information." I will never shop here again and don't recommend it. read more

Summary: - Rude customer service (manager/some staff) - Unprofessional - Inconvenient I hardly ever leave negative reviews, unless it feels necessary. This experience started off nice and helpful with a girl that helped us find my sisters quince dress. It was the moment that we paid and signed for the dress that was over $2000, that we started feeling unsettled with customer service. We drove from Redwood City to Modesto to find this dress, which is roughly a 2-2.5 hr drive, they were aware of this. They got the dress in and they called to tell us that they purposely ordered the dress in a size bigger than we requested and that we needed to come in for alterations. This was already an inconvenience because we have so much going on in life and on top of that spend 4-5 hrs on the road for a mistake they made (3 weeks out from the quince) They obviously covered the cost of the alterations. At this visit, the lady who helped was rude (different from 1st girl who helped)unhelpful, and didn't make the experience enjoyable. We told them that we needed the dress in within the week in order to take her pictures for her party. We called to try and schedule an appointment to come in and they told us they had no availability, knowing that we are working with a tight schedule and obviously driving from a far distance. We had to continuously ask for them to make time for us to come. Try the dress on one last time and leave with it. After going back-and-forth with an employee, they finally said we could come in. When we arrived, the lady was so rude and told us that we cannot try on the whole dress just the top half because there was no time. We had to go along with what they told us because they were so adamant about not putting it on. when my sister tried on the dress, the sleeve easily ripped off the dress and they blamed my sister and said that she was too rough with the dress. We decided to ask for a manager because the lady was being so rude and making the experience so uncomfortable and we told them to check cameras and clearly see that the sleeve just ripped off. When talking to the manager and expressing our experience, she responded with "don't talk bad about my employees" instead of addressing the concern around her employees attitude and offered a pitty $10 for the sleeve rip. Long story short, i would never recommend this place to anyone. This was our family's last Quincenera to experience and they ruined the dress experience for us. read more

I went to get a dress for my nieces Senior prom and she found one she liked here so I bought it for her and paid up front for alterations. When I asked for a discount on the dress because it had been out on the floor they went into a back room and discussed it with the manager they came out rolling their eyes and making comments about me then gave me a slight discount. My niece took it to get altered and the asked for 25 dollars more because they said they had to do a rush. They said nothing to me about this. My niece tried calling them to see if the dress was ready but they said they were too busy to check. This place is very shady and such bad customer service. I warn anyone do not do business with this store! read more

Elegant Bride and Quinceanera - This place sucks!!!! - Bridal Near Me - Modesto, California

This place was easy to find and the ladies working there are on top of it. Go see Mary! She knows her stuff and not only helpful but super sweet We made our appointment and my Goddaughter was able to try on 3 dresses and fell in love with 2 read more

One of the best shopping experiences ever. Greeted by the girls with a nice hello, I was able to rent a tuxedo for my son after he was measured. The process for renting was straightforward, but the girls made sure I was informed of the steps and timing for pickup and drop off of the tux. While in there, I eyed a beautiful red dress with gold top portion... I mean- you don't just go into a dress shop to walk out without buying one for yourself, right? A huge thank you to the ladies working there! read more

Over all excellent and fast service They are nice and professional Would recommend it, they are biligual and customer service rocks. I got two dresses under $520 and they take the time to search within your budget. They charge a small amount for rush orders. read more

In response to your excuses and reasonings, I find it ridiculous how you actually blame the corona virus in receiving a dress that did not match what you had in display. My daughters dress was ordered on January 4th 2020, and I was informed you guys received it the 2nd week of February meaning it was in route when the CDC announced a public emergency on Jan 31, 2020, there was no reason why the company had to use different material at that time, and the second time ordered on February 17th still does not match the display dress. You were not reaching out to us my husband and i were the ones reachin out to you we only got the call to set up an appt... Yes i was happy the dress was good and glittery BUT keep in mind it's still an off color that we did not choose and because its only 1 month away i had no other choice than to take it as is... and a piece of advice if a 14 year old tells you she felt uncomfortable with one of your workers take it into consideration instead of making excuses for them and dont address the issue with the 14 year old discuss it with the parents, you looked very immature trying to argue with a 14 year old. IF ALL THIS WAS NOT TRUE THERE IS NO REASON FOR YOUR LONG RESPONSES (and for you to block me on Instagram). THANK YOU. Hopefully people think before they go buy their dresses from you!!!!! I have attached a picture: #1 display dress, #2 first dress ordered on 1-4-2020 not matching, #3 dress final dress that i had to take home with no accomodations or discounts... read more

Elegant Bride and Quinceanera - #1 display dress, #2 first dress ordered not matching, #3 dress final dress that i had to take home with no accomodations or discount - Bridal Near Me - Modesto, California

I went into Elegant Bride and Quince earlier this week to find a dress for a wedding that I will be part of, the first day I went in the store Yomaira was very helpful and gave me different options to consider and ended up coming back another day because I was still indecisive on what I wanted but I tried on one dress that was a good contender. As said, I came back another day & was greeted well and told the staff my concerns (specifically Leslie and Yesi), they were very helpful and gave good advice to work around my needs and my indecisiveness & in the end I got the dress I wanted thanks to their help. I was very satisfied about the service here and am so excited for my dress to come in! Will be purchasing from here again in the future! :) read more

We came to Elegant Bride and Quinceanera Dress shop because they are the only shop in the Bay Area that had a Black and Gold Quinceanera dress to try on. Sharia helped us with the final fitting and alterations. She was so pleasant and took in every detail for any alterations or beading that needed to be done. She took her time and was very patient. If you are looking for a Quinceanera dress, Elegant Bride and Quinceanera has a ton of dresses. We also picked up her crowns and jewelry here as well. They have everything for your needs. Couldn't be more happy for my daughters big day . Ask for Shaira, she has the patience, but so do all the wonderful staff at Elegant. read more

I had a horrible experience here. They messed up on so many things dresses, crowns, tux for chambelanes . Out of all this elegant bridal and quinceañera stressed me out. Don't waste your time here,they are extremely unprofessional. If I could give this place zero stars I would. Don't let the pretty place fool you. read more

I do not recommend this play to anyone not even if this store was the last one on a list! Liars 110% Disrespectful, Unprofessional to sum it all up the worst service I have ever experienced. Stay Away please don't waste your time. read more

Everything was organized. Friendly customer service. Large selection. With a clean store it makes you feel they care about there merchandise. read more

Elegant Bride and Quinceanera Sells Overpriced dresses that will need alterations with ADDITIONAL costs . No in-house seamstress . Cassy was extremely unhelpful and condescending therefore we are stuck with this dress. Throw the whole store away Update : Kassy , I did not ask for it to be free . I said because you charged for alteration , which I did not agree with to give full refund but you refused . I called twenty min after purchase . You said you'll ONLY refund alteration. So we were forced to keep a EXPENSIVE dress that did not fit and required alterations. We can go back and forth about your tone on the phone , if you like you can call me so I can remind you . LIKE I said in my first comment . I highly recommend everyone stay away . read more

3rd time dress shopping here! Will ALWAYS come back! The best selections, and most importantly, the best staff! I can't pronounce her name I think it was Yomaida? She went above and beyond helping my daughter choose a prom dress. I can't express how much I appreciate your hard work and the love you gave us. And I cannot leave Cassie out! You gave us alternatives to make sure my daughters dream dress would work out for her. And let us stay after closing time to make her decision. I love this store!!! read more

I came here 1 week before my event. I walked in and a girl went up to me and "Just so you know we close in 15 minutes. I said yeah I know. I'm just looking for accessories. I found a beautiful Shaw for only $15. Free Ironing. They called me on Monday your item is ready to be picked up. I thought WoW that was fast. I said I'll pick it up before my event Saturday. Another girl named Joanna was very friendly and helpful. 6:00 came and Joanna told the other gal you can clock out,I'll stay and help this customer. Thought this was nice. Joanna also suggested to bring my dress to try it on and then shop for accessories. Friday came,I came here 2 hours prior closing. Store was full with two quinceneras and their families and a nice girl named Cassey helped me . She was awesome! She made me feel confident in my choices. Never pressured me. She helped me zip up my dress and suggested I tied a belt to my dress I had purchased elsewhere to add a glam touch. She said "I wished I would of been here to help you find a dress for you. I mentioned I had bought it far away and 2 hours was not enough to time for me to shop.Next time she said. Thought that was so nice. You dont get that kind of service at the Macy's. I will be recommending my friends and family here. I did look through the dresses and prices seemed very affordable compare to other places I've gone to in Town. Plus I had never experienced this kind of service. Excellent service. Everyone loved my look at my event. I just have to say,thanks to these ladies. I will be back definitely with more time to dress shop for another event. read more

Elegant Bride and Quinceanera - Gorgeous Accesories - Bridal Near Me - Modesto, California

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Went in there 30 min before closing at they did not even let us try on the dress when there was clearly people walking in trying on dresses . Super rude , not even Biancas Bridal that we went in 15 min before closing there and they let us try on dresses & had better costumer service . The girls here were rude and not helpful . read more

This place is the best! Ally helped me find a dress and she was so helpful and knowledgable, I found the perfect dress at a great price. I love the attention and care they give clients. And they have some awesome tiaras and crowns. I loved this store and its people are wonderful! read more

Leslie was very helpful they listened to what I needed and what I wanted and stayed with my budget and more! I went home with two dresses I am so excited to wear my dresses!! Super thankful I came across this place!! I highly recommend it for wedding, quinceañera or special occasion dresses!!! Thank you elegant bride and quinceañera!!!! read more

I came here today looking for a bridesmaid dress. I was being helped by Jessica I believe, she was super wonderful and so very helpful. I had an emergency phone call that required me to leave very suddenly while she was on the phone, I'm sorry about that. They have such friendly staff and a massive selection. Pricey, but it should be a good resource for options!! read more

If I could rate this boutique with more stars I would. Yesenia was so wonderful and accommodating to my daughter. It was the experience you want to have when shopping for such a nostalgic event. Thank you to her and the staff for providing a memorable appointment. read more

We are starting to look for quiencera dress, we made an appointment ahead and were looking forward to the experience. Absolute chaos. Took forever to check in, finally pulled dresses but to have to wait for dressing room another family got room before we did and the workers don't assist these girls who for the first time are putting on such large dresses and to top off very rude associates. Would never come back or recommend. You are better off anywhere else. Will be posting where we find my daughters dress. read more

This store has excellent customer service as the staff went above and beyond to make sure my daughter was happy and satisfied with her dress for prom. Originally the size we ordered ended up being out of stock but they made it work by altering a smaller size with a corset to fit her bust size. They did this for no charge and treated her like a princess in the process. I am more than happy with the outcome of everything and how happy and excited my daughter is to wear her beautiful dress and have a unforgettable evening at prom! read more

Cassie was AMAZING!!! She is hard working and really goes out of her way to make you feel as good about yourself as she can! She picked dresses I never thought I would like, and it blew my mind at how good they looked on me- she dressed me for my shape in the best way possible. She took time to make me feel like she really valued and wanted my business... I never felt rushed. I would highly recommend going here for your bridal and quinceañera needs- they will be happy to help you at a reasonable price!! Side note- she did have to run away and attend to another client every so often, but that's only because she's really invested in what's best for all of her clients... bear with her as she is worth the wait!!! read more

My daughter "was more excited here than she is at Disneyland" The staff were absolutely wonderful. Very helpful and polite. We will definitely be back in the future. Thank you for an amazing experience! read more

Elegant Bride and Quinceanera - Bridal Near Me - Modesto, California

This is the place i got my quinceanera dress from, horrible service. The under of my dress was showing and was longer than my dress which made it look ugly and keep in mind this wasn't like this when i ordered the dress i tried on. I also got my doll packet which comes with a bible, album, crown, and a robe. Today is my party and it's not here. I don't have anything, no doll no nothing. They didn't even take the time to call us to keep us updated, my mom had to be going to the store and kept calling, they kept saying "tomorrow it's gonna get here", but it never got here and we never got it, will be definitely be getting legal help for this. read more

There is just a special time in a woman's life when she is finding a wedding dress. My sister , myself, and our mom showed up on a busy Saturday without an appointment and we were still helped as much as possible. There was two other large parties there and my sister still got great help and attention and actually found her wedding dress! Kassy is so amazing. She devoted most of her time to helping my sister accessorize and even lace up some dresses we were trying on her. My sister lives in Texas so buying a dress on Saturday and coming in for a fitting on a Monday and getting the dress before closing on Monday is so rushed. But kassy totally understood my sister leaves Tuesday and needs the dress in person or needs it shipped. We've come here before for MY prom dress in 2010 as well. All I can say is even if you buy nothing here , as long as you're in the store you are their client and will be treated with respect and care. And you CAN come here knowing they are not trying to just make a sale but will really take the time to show you options and customize your dresses. Thank you again Kassy! I love this boutique read more

Bad Customer Service, I waited 1 hour to be helped and when it was my turn they kept walking away to help others. I ordered a dress it took 4 months to arrive. I then got a phone call that I had storage fee's to be paid and my dress has arrived. I went the following day and spoke to someone that claims she is a store manager very rude with a snobby attitude, I let her know nobody called me... I then spoke to others in my group to pick up dress's they told them the exact same thing that they weren't called. The business is a complete rip off DO NOT COME TO GET YOUR DRESS HERE! WARNING!!!!! read more