Friendly staff and clean rooms. Great experience. This is what you expect from a Hilton branded…read morehotel. Thanks

Clean and quiet room. No complaints at all. Ridell at the front desk was friendly, professional,…read moreand helpful about the surrounding restaurants. I would definitely come back here. They do offer a complimentary breakfast.

First, the hotel itself is very cute and full of historic character. However, I wasn't expecting to…read morewalk up two full flights of stairs, with some bags since there was no elevator due to the building's age. It's a beautiful old structure, but something to keep in mind if mobility or convenience is important to you. Our unit had a few issues--most notably, the lights went out for about 30 minutes, which was frustrating. Also, our room was located right next to the building's vents or HVAC system, which made it incredibly loud throughout the night. Unfortunately, that meant very little sleep. Now for the highlight: John, the bartender at the outdoor bar. He was absolutely incredible and truly the saving grace of our stay. He doesn't just pour drinks--he crafts them based on your personal tastes. After asking a few thoughtful questions, he whipped up one-of-a-kind cocktails that were perfectly tailored to us. It's no wonder locals come by just to see him and enjoy his creations. These weren't drinks out of a menu--he was making them up on the spot, and they were some of the best I've ever had. All in all, while the accommodations had a few drawbacks, John's hospitality and talent made the experience memorable. If ARRIVE is smart, they'll do everything they can to keep him around--he's a true asset to the place!

This was an unusual property with several unfriendly quirks. First is parking. It is done across…read morethe street in a third party lot. You have to go through a ridiculous procedure to register your car. The hotel should make this easier. Next the room. The front door is 90% clear glass. In order to gain some privacy, you have to pull a drape completely across another glass panel and the door. In the room there is a money making minibar situation with snacks and yet no coffee machine and no access to coffee other than the adjacent restaurant when it is open. Also there is no ice machine. How can you not have an ice machine available for your guest? And why not have one of those automatic coffee machines in the 24-hour open lobby? Very disappointed in this hotel and will not be staying here in the future.

The hotel is beautiful and is located in a great spot. There were a ton of amenities!read more

I am at a business conference in Wilmington NC and this hotel is the BOMB. Great service, food and…read moreatmosphere. Right on the beach. Matter of fact Wrightsville Beach, NC. Ha ha Service and the people are wonderful and so kind and helpful. Come back for sure. Love it! See you again soon.

Had a very solid 4 night stay here at the Springhill while visiting family. The staff (for the most…read morepart) were very friendly and helpful towards us. Got checked in quickly and our room was nice and clean. Didn't see anything out of the ordinary or concerning in the room. The pillows were a little too soft for my liking but nothing to get upset over, bed was comfortable otherwise. Breakfast was very good; oatmeal, pancakes, eggs, bacon, sausage, and more. Everything was nice and hot and tasted great very pleased with the breakfast. Staff greeted us each time we entered or exited the lobby. The reason for the 1 star loss: -The elevators smell, I don't know what it is by my wife and I both noticed it every time we got into either elevator, it's not pleasant and we were in a hurry to get out. -When we came back to the hotel on night 2 our toilet was having issues. It wouldn't fully flush, it just very slowly drained down and then kept a really low water level. I called the front desk and told them, I advised them there was nothing in the toilet just water but we needed it looked at as we couldn't use it. They said the guy that could fix it had stepped out and would be back in about an hour. Fast forward 2 hours later and nothing. We call again and are told he didn't come back, the night audit guy could fix it wait for him in a couple hours. The night audit guy never came so I went downstairs. I asked if he was night audit and he said yeah and asked if I was the guy with the toilet issue. I told him yes, he said he had no idea how to fix it but handed me a plunger and said I was welcome to try to fix it myself. Not the best customer service I've had.

We'd been staying here since it was open to visit our kids at Uncw…read more It gets a little more run down each time and is getting gross... lack of maintenance... too bad. Stained Duvets. Marked up walls Upon returning today - no housekeeping which happens but were told by the front desk " it's on the website that it is every other day" Took me ten minutes to Find that policy buried deep Prepaid so we are held hostage or we'd check out. If you don't care about cleanliness, the property is well located but this stay was our last

Muy bonito está en muy buena ubicación, cerca del museo puedes caminar por el río y la verdad es…read moreque te da vibra de lujos. Quedé encantada

Terrible. I had problems with the WIFI and the guy at the front desk was a jerk. Its pretty sad how…read moremany (hundreds) of bad reviews and Hilton hasn't done something. Floor in room was dirty and sticky. Bathroom is gross.

4.25 Surprised by…read morethe lower rating here. Other sites show higher and we really enjoyed our stay. Glad I didn't see this ahead of time as I am concerned on hotel ratings. Location location location. Super convenient to all. Never moved our car. Beautiful water views, beautiful site coffee, little food area (pricey), and a great rooftop bar and restaurant. Balcony rooms lower two floors, we were in the second for our suite and it was great. Large open gym. Full equipment (or at least more than many gyms) open 24 hours. There is no pool- which we didn't realize but for our trip didn't need. Room- we had a double queen suite. LARGE. Large walk in shower, open sink area. Drapes to close over if needed. Open closet, loft vibe. Two queen beds, coat rack and tv on the next room. The next room was large and open with a long desk, full coach and chair, ottomans that could be used for extra seating, another tv, and a clear fridge that (wait for it) actually was cold. Long balcony with a small table and two chairs, side water view. We slept 5 comfortably here. Great- Shower pressure, super cold fridge, extra coat rack, balcony, space, pillows, service. Supplies steamer for clothes. Quick service for extra towels and the steamer and an iron. Also, you can use the hair dryer there- great pressure for my thick hair. Needs improvement- bed wasn't super comfortable for me, although pillows and comforter were. Not awful, just woke up a little sore. Cube ottomans should really be replaced with ones you can wipe- it was obvious people used for food and spilled

The Aloft in Wilmington, NC and does an incredible job blending historic character with modern…read moredesign. The property has personality--you can feel the old railroad-era roots--as it once was originally the Atlantic Coast Line Railroad freight office. They've preserved elements like the brickwork and faded signage, while updating everything inside with a clean, modern aesthetic. The rooms are spacious, well laid out, and have that signature Aloft vibe--modern, comfortable, and functional without feeling generic. Plenty of room to spread out, which is always a win. The standout, though, is the rooftop bar, Aview. Great atmosphere, well-designed space, and the river views at sunset are hard to beat. You can even see the USS North Carolina across the river. Overall, this is one of those hotels that feels like part of the destination--not just a place to sleep. An excellent blend of history and contemporary hospitality. Would stay again.

I will always and forever be a Hilton girlie. During our trip to Wilmington NC we stayed at the…read moreEmbassy Suites. What i live about this hotel is the fact that it's a stones throw away from the Riverwalk. It's very convenient to restaurants, shops, and museums. We had a king suite. It was a nice room...kitchenette with a microwave, refrigerator, and a wet bar. There was a nice sized bathroom and the room was a perfect size with a large desk, sofa and a king sized bed. Our digital key and room was ready way before check in time which was a plus. The staff was really friendly and helpful. All of the valet were so so friendly. Now for the food. The breakfast was really good......they had grits! They had a omelet station and a buffet area that had bacon, pancakes and French toast. There was also other items such as muffins, fruit and cereal. I enjoyed the manager's reception was held daily from 530p until 7p. A very nice touch. 2 free drinks and snacks. There is also a rooftop bar...Great views, especially at night. I enjoyed my stay...this was actually the 2nd time that I stayed here but I will most definitely return.

It could have been a much better stay if customer service was better. We even met with the Manager…read morea couple of times and he was constantly correcting his staff. We had issues in the room with lack of cleanliness, things falling apart and maintenance issues. I can't tell you how many times I tipped employees for correcting every situation that arose. I shouldn't have to tip employees for doing what should have been done to the room before we checked in.

January 23 - 25, 2026…read more 4.4 Stars. We stayed in downtown Wilmington for three days at this Marriott hotel. Our first impressions were: great location near everything, professional & helpful staff, small rooms with small fridge, very small luggage carts, provided two water bottles immediately at check in, and affordable parking garage nearby for $10 a night. The gym was in the second floor. Small lobby yet very spacious eating area with a bar, restaurant, and Starbucks coffee area for eating & drinking. We stayed at one of the highest floors with a view of the museum and it was a peaceful & quiet room to sleep in during the night. Hotel staff was very professional & friendly except for one front desk staff with long blonde hair, who couldn't answer my question. When I asked her if she knew any great food places nearby, she stated that she didn't know of any good places to eat because she didn't eat and was under 21 & couldn't drink. I thought it was strange she couldn't offer any helpful suggestions of good nearby food places and wondered what drinking had to do with finding a good place to eat nearby (since I never mentioned drinking). She seemed more focus on herself than on helping suggest good nearby restaurants for guests staying at the hotel. My husband had dealt with her earlier and told me she was annoying. The slim white male with nose piercings at the front desk assisted us the most.He got me a soft blanket and gave us helpful info about the affordable garage nearby instead of using the hotel valet service for $33 a night. Before I left, he gave us two water bottles to take on the road as we departed for our next location. He made sure we had everything we needed during our stay and before we left. Very impressive. We were able to walk to a lot of fun and exciting places downtown in Wilmington or drive to places too far to walk yet near for driving. The Cotton Exchange, Papercut Books, Hidden Grounds Coffee, The Black Cat Shoppe, and the Museum of the Bizarre were some of the places we visited there. The pros of staying here outweighed the cons. I took off 0.6 points off for minor inconveniences like the small cramped room, scratching my hand twice on the cabinet holding the fridge, the empty water bottle left from a past guest under the bed, and small luggage carts. My husband said this Marriott hotel was one of the nicest he ever stayed at with the best staff he ever encountered at the Marriott with one exception. If you plan to stay at this Marriott for a couple of days, I suggest you get a larger room because the king size bed room with a sitting chair & desk with chair was very small yet the only room available. The nearby parking garage is worth parking at and is a quick walk across from the hotel. There are no microwaves in the rooms & a small coffeemaker to use for coffee in the rooms. I had to use a microwave at the lobby to heat my food.

This is one of the better Marriott's I have stayed at, Greeted by friendly and understanding Valet…read moreupon arrival. Reception was fast and accommodating. Rooms very clean. I'm now only going to write about the few minor tweaks that matter slightly. Small mini fridge. Parking garage is a block away, which is $10 every 24 hours. Thanks to reception for making us aware of this option. Bravo. There was no pushy staff, very pleasant. Gym was nice and water bottles available. Room felt kind of small. The most annoying part of it all was the small carts for luggage. They only offer the small triangle shaped carts, not the larger style. Otherwise this was the best stay at a Marriott up until we just discovered Carolina Beach. Location was great for the ease of getting to all of the down town sites.