Luisa is great! It's always an amazing experience and she really cares about her clients

This is an outstanding place for an excellent massage. The therapists are total professionals, the atmosphere is likewise professional and peaceful. It's a great place to treat your body right. I've been a member here for years and have had consistently excellent massages. These folks know what they're doing. read more

I gifted my sister a gift card not knowing it had to be used at this location...ok fine. We have used this location before, but this has been the worst experience. My sister was already tense when got there and was looking forward to a relaxing massage. She got everything, but that. The therapist wouldn't stop talking. She talked about her family, where she was born and politics. Politics is the one subject in this day and age not to discuss. This only stressed my sister out more. Needless to say, we won't do that again. read more

I have been going to Elements Stonebriar for several years now. I always have a wonderful experience. Their membership rates are very competitive and they run lots of great specials throughout the year. Perfect f anyone who loves massages and facials. read more

Bobby is the only man that doesn't bring stress into my life... matter of fact, he takes it all away. I'm not a delicate person so I appreciate him hearing me and executing. He's got a client for life! read more

Bobby does a great job as a deep tissue deep muscle massage therapist! I have referred him to many people and have enjoyed going to him for a number of months now!I'm read more

Elements Massage Massage and Facial session What can I say except I LOVE LOVE Elements Massage in Frisco. Everyone here is so nice and friendly. They recently added facials to the list and they have two certified aestheticians now. Work has kept me busy but I try and come at least once a month. I signed up for the monthly membership which I am glade I did. I had Cam this last session and he was great. Very professional and knows his stuff. The pressure he was using is exactly what I needed for my brick wall back. Did I mention the hot stones he was using to? Guys hot stones are game changer in my book. Most likely will be adding to every session now haha. I am still sore after 48 hours which is a good thing. That was only a 1 hour session. I did 90 min last time. They offer 2 hour sessions as well. Facial session After the massage cam gives you a robe and you move to the next room for your facial. Kaitlyn was the aesthetician on site that day. She is wonderful and makes you feel so relaxed. You walked in and she asked about your skin and what you are looking to have done and then gives you her recommendation treatment. I asked many questions and she was very knowledgeable with everything I asked. After that it began and it was just so relaxing and my face was a little irritated earlier that day but after the facial my face looked so refreshed after the hydration treatment. Can't wait for my next session. Products I bought for home use I bought these two products below and after a few days I love it. The lemon cream scrub feels refreshing on the skin and not dried out and tight. The exfoliant pads a great too. Just make sure to moisturize your face after using the pads. I have to give a shout out to the owners Nish and Cam of Element massage. They are the nicest couple and hard working. Shout out to all the front desk staff too. You are all amazing. Keep up the great work. See ya soon! read more

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I have been going to this location for a couple of years. The staff is extremely courteous and attentive. I have had the same therapist who knows just how to give me enough but not too much pressure. Getting regular massages has really helped to keep my stress from building in my back and neck, keeping me pain-free. I highly recommend this location. read more

Bonny has been my massage therapist for almost 12 years, and I truly can't imagine going to anyone else. He is incredibly skilled, intuitive, and consistent every single time. He knows exactly where I carry tension and always tailors each session to what my body needs. Not only is he professional, but he also genuinely cares about his clients' well-being. If you're looking for someone experienced and amazing, I highly recommend Bonny! read more

Beyond the treatment itself, the service was top- notch. The staff is friendly, accommodating and truly goes above and beyond to make guests feel pampered. I can't wait to come back - highly recommended! read more

First massage and very nervous but the staff were all superb. Especially Edina. She has a true gift and fine-tuned empathy that enables next-level healing. Thank you! read more

They kept charging after I turned in my notice and then claimed they couldn't find any proof.

I truly hate to give one star reviews, especially since I had enjoyed my previous visit here, but feel this is warranted. I purchased a 90 minute massage on Groupon. After purchasing, I called to schedule the appointment, and told them that I would be paying with the Groupon certificate. They asked me for my name, phone number, and a credit card to hold the appointment time. All standard procedures, I assumed, so we were good at this point. I arrive to the location 15 minutes before to complete my intake forms. Again, I give them my name, and fill out all the required forms for the massage. At this point, I've both given them my name and told them I'm paying with a Groupon certificate twice. No mention of any trouble still. After the massage is finished, I return to the front desk to pay. At this point, they inform me that their system had a hiccup, and they did not realize I had already had an account created from the first time I visited this location. Apparently, their rule is that Groupon certificates are only allowed for 1st time customers. They attempt to make me pay the non-member price, which is double the price of the Groupon certificate. I responded that I would never have booked the massage at the non-member price, and that their system malfunction should not result in a negative consequence for me. Eventually, their final offer to me was to pay the member price, which was still 50% more than the Groupon certificate. I felt like they had tricked me, as I'd given them my name and mentioned I'd be using the Groupon certificate to pay two separate times. This was a terrible experience and I will definitely not be returning to this location. read more

I just completed a drive of 700 miles in one day. You can imagine the body aches and pain that I had during the beginning of my time with Michael. Michael is truly a gifted, caring, and skilled massage professional. I could fill my body relax, knots dissipating as he worked. By the end of 90 minute session, I felt completely restored and renewed. I am grateful for Elements Massage, from the front desk associates to Michael the therapist. read more

had an amazing massage and the staff was wonderful very relaxing ambience & will definitely be back again. thank you so much! read more

Having written hundreds of reviews on Yelp, I have never once felt scammed by a business until now. This franchise location is fraudulently charging me for unused sessions. I was unable to cancel my membership remotely despite no longer physically living in Frisco, and it wasn't until I started disputing the credit card charges with AMEX that Elements Frisco allowed me to cancel. However, as a result of these back and forth dispute investigations, I've been charged a total of 9 times or $621 since July 2021, but only used Elements 7 times. My current account balance is only showing 1 massage credit left, despite paying 9 times for it. I can do basic math so being charged 9 times minus 7 uses and 1 credit left does NOT equal 0. I've been monitoring the credits on my account and because of the dispute, Elements Frisco Stonebriar took away 1 of my massage credits. When the dispute was reversed in their favor, my massage credit was NOT reinstated. Scamming me out of $69 is a terrible ROI. I had to rush to get multiple massages in 1 week just to use up my credits before they expired. None of this was communicated to me when I signed up for this membership. I was not informed of the "you have to be there in person" to cancel the membership policy, AND/OR the expiration of credits. This is a predatory and fraudulent business practice and I will continue to contact the nationwide offices and American Express because this isn't right. read more

Chardonnay is truly the best! 100% recommend! Im always tense but she can give a real deep massage just as I need it. You know the massage is great when you come out with puffy relaxed eyes! She is truly a real therapist! read more

This was my first visit to Elements-Frisco and the staff did not disappoint! My little sister and I both came for 90 min massages while she was visiting from Michigan. Cam and Pam were both very professional. I opted for Aromatherapy and Himalayan Salt hot stone add-on... Game changer. I'd gotten out of my regular massage, self care routine but the experience and relaxing massage (especially since I have a back issue), reminded me to prioritize this going forward...I joined the monthly option which gets me ~$60/month savings on a 90 min luxury massage experience. The rooms are dim lit and the table is warm for your comfort. I also noticed, I get the full 90 min (my sister said the same), where some spas reduced the time of service by 10-15 min for prep/dressing. Quality service, excellence, ambience and getting more value for my money...I love this place. read more

I love Elements Massage!! Great service, great massage, great location!! I am glad I found this Spa!

Just finished a great experience. I've been a member here for a few years. New ownership has rotten outstanding management. It's hard to get an appointment because they're often booked but when you get in it's worth it. read more

This place is exactly what my body needed. I had been feeling lots of tightness due to gym, stress and life! Shout out to Calvin who took good care of me. I got a massage with an athletic stretch. The staff was very flexible with my hectic schedule and shoot, I've already booked my next massage. Thank you Elements crew! read more

What a great massage! Cam was fantastic. He listened worked on my problem areas, was very polite. I go when I'm tense and need relief. He definitely worked out all the knots. I will be going back for sure! The lady up front was kind and very helpful. The staff here is great! read more

Great and friendly customer service! Masseuse was amazing as well. Establishment is clean, relaxing and definitely recommend. I'll be back again! read more

Chardonnay was amazing!! I came in very sore and her massage helped so much. She had just the right amount of pressure and was able to stretch my neck which helped with the pain I was experiencing. I definitely recommend!!! read more

this place is amazing - adina has magic hands- i go every month and look forward to my appointment - highly recommend!!!

My massage today was amazing, today I got the best massage I have ever had, and used the Himalayan Salt Stone. This place is overall amazing, and after a long day of work, and sore shoulders this is the place to go. read more

I had high hopes for this place, but unfortunately, I was treated terribly by Zane, the "manager". If this is how he shows his employees to treat customers, I don't want to have anything to do with this chain!! read more

UPDATE- what great customer service!! I posted my concerns about my visit which was tied to the service-Again the staff was great. The owner reached out within hours to apologize and see what could be done to fix the situation. Not only did he give a great resolve but was just plan out genuine! He explained the situation and was able to recommend a masseuse that would provide the service I would be looking for. We get that companies aren't gonna always get it right ( no one is perfect) , but it's how they acknowledge and respond that shows their true colors. So def would rock with them again and excited for my upcoming massage!!!! read more

Sherry was fantastic. Haven't been this relaxed in a while. Highly recommend. Staff is very friendly and and it was very clean.

After having to reschedule my original appointment because the therapist had something come up on Wednesday, I had to call and reschedule my appointment today due to being sick. They still required me to pay a $55 cancellation fee. I understand that that is a policy, but I also can't control when I get sick. Furthermore, why can't I be credited $55 for when the massage therapist had to cancel? I would highly recommend going elsewhere. read more

I had a wonderful massage experience at Elements massage. Nish was attentive and catered to my specific needs. Easy to schedule and relax in a tranquil atmosphere. read more

I've been here once and am hooked! Michelle was absolutely amazing. I didn't plan on signing up for a membership but did because of the great experience! Can't wait to go back. read more

First time at Elements Massage. Great ambience and the experience was great! Would highly recommend Carl. Looking to be back here soon

The reception team was friendly and the new owners at this location were so welcoming and kind. After a great first-time session at their studio, I signed up for their membership so that I can treat myself to a monthly routine of much needed self-care. The studio, waiting area, therapy rooms and restrooms are clean, spacious and very peaceful. Nashua was my therapist and she was sweet, attentive and skilled at her craft. She checked on my comfort level and pressure often to ensure I was receiving exactly what I wanted. I am looking forward to my next session! read more

What a great place to go for some relaxation. Michael is the best! He always has a way to make you feel very comfortable and relaxed.

Enjoyed every minute of the massage. Very clean and professional environment. Be sure to try the Himalayan hot stone massage. Makes a big difference in recovery. read more

Friendly staff, relaxing atmosphere, and awesome customer service! You will feel so refreshed. Looking forward to my next appointment already! read more

Terrible place! Ruined a surprise massage. Cancelled our appointment last minute then questioned why my husband didn't want to reschedule with a male therapist. Take your business elsewhere. Will not return to this location. read more

Great place. Aroma therapy is awesome. Therapist understands your comfort level. Don't be afraid to ask for the bob pillow.

I had such a great massage with Vincent! I had received a massage ~2 weeks ago (somewhere else), and I was already feeling tight again (old injuries as well as stress will do it!). I came in with a ton of issues and in 90 minutes, I left feeling refreshed and much looser. It was so great that I even signed up for the membership! I'd highly recommend coming here (and have even scheduled appointments for my brother and cousin)! Also, in regards to some of the other reviews, remember that everyone is having staffing shortages. As a business owner myself, I can totally understand that sometimes things are beyond the control of the business owner. We could all use a little more kindness these days! read more