I had a great experience from start to finish. The mitigation team did an amazing job, and the…read morerebuild team was professional, helpful, and always respectful of my home. A special thank you to Kandy for taking the time to explain the billing process and helping me navigate everything with my mortgage company. The entire team made a stressful situation much easier, and I truly appreciate their hard work and excellent customer service.

If you look at my review history, you'll see that I usually write positive reviews. However,…read moreworking with Flood Response has been one of the most painful and inefficient experiences. We had a flood in our home in LaQuinta more than a year ago. We hired Flood Response to handle the clean up. They sold us on their experience working with insurance agencies. So we also hired them to handle the rebuild. THAT WAS A HORRIBLE MISTAKE! It's been more than 13 months and we are still not finished. While insurance delays are certainly to blame - this company did nothing but cause more headache. In January, I threatened to move the rebuild to another company. They promised to have the rebuild completed by Coachella (April). It's November now and our house is still not back together. The company has been completely incompetent all around. -- Unreliable - They changed our general contractor a few months into the project after he had done zero. They new one was equally awful. -- Non communicative - They promised to send us weekly update emails to inform us of progress - didn't happen. -- Lazy - They've had our personal belongings in storage for 13+ months now. Our insurance was slow on approving an repair inspection, but once it happened, Flood Response told them they had the wrong couch (they didn't). It's now been 4 months since that inspection and we still don't have a report on repair. They also sent the report to a completely different insurance claims company. -- Crooks - during the rebuild, one of our water heaters exploded. We had them quote the repair and it was 4x the price of another vendor. BEWARE! They are terrible with insurance. They might be find for remediating a flood. But DO NOT trust them with a rebuild.

Long over due. Our house had a sewer back up. We had water everywhere we believed it was just clean…read morewater ...... wrong . It was a Friday night , definitely last thing I wanted to deal with . I have never dealt with anything of this nature before . Turned to yelp called a plumber . ( should have called King's at that moment , however I didn't know) Plumber cleared clog , couple days later hour house started to smell. Come to find out the water was black water and worked into walls and carpet. Went back to help and Kings had good reviews . We called them. With-in a hour they were at our house . Juan was our original tech, ran test and determined that we did still have moisture in walls. Advised we needed to vacate house . Our insurance moved us into a hotel. Next day I met with Jared . Who explained the process. Let me be clear , when things are bad they are going to get worse before they get better. Jared explained they were going to have to cut our some drywall. Move cabinets . Run test. Ended up having to remove some tile and our shower too. Cause nasty water went everywhere . I was concerned what our insurance would or would not cover . So I asked Kings to please communicate with my insurance to make sure I would not get stuck with a bill for anything not covered . Terri and Jared were awesome they communicated the entire time. It's amazing that's company comes in and rips your house apart and you happy while they do it. After they were complete with there part , other contractors were brought in to put house back together again. What a process , hope I never have to do it again . However if it happens I know who my first call will be! Thanks again Kings!

One month ago I had new carpet installed in my new home (ref.yelp carpets) the Toxic fumes from…read morewhatever materials they used has made it impossible to move in. They refused to help me, so we had the carpet deodorized and shampooed. It helped a little but not enough. I contacted Kings and spoke to Teri a very professional and caring lady. She contacted Jarrod to discuss my problem and called me back within minutes. The bad news is that in their professional opinion, it my compromise the new carpet to do any deep cleaning, etc. I want to thank them for their honest and professionalism and further suggestions in my resolving my situation. Thanks Again.

We own the property on Travolta in Indian Palms and had water problems since last year…read more We know we had to do something about it and found Distinctive Restoration and we are impressed. The job to dry out the house was more complicated than expected. The job is now completed, except for the rehab by others, but we know that we have a dry house with certificate. Thank you for all involved for a job well done. Klaus H. Kuester

Daniel Gallardo is amazing and very knowledgeable! Explains every detail of our restoration…read moreprocess. And, personality is a bonus! Highly recommend!

I cannot say enough GREAT THINGS about this team! From the people on the phone to to technicians…read moredoing the work in my home to the billing people, EVERY SINGLE PERSON was fabulous. I had a nasty unattended/bio hazard cleanup to deal with and everyone was so kind and supportive and proactively professional. They took care of situation without trying to talk me into additional services and the cost was more than fair. The technicians were extremely professional - showing up on time, figuring out just what was needed and helping to make sure we were squared away on day one and staying with us for the next 2 days to make sure the issue was completely handled. They made a horrible situation better in everyway and I am eternally thankful.

Really impressed with the service and quality of work by both the remediation and restoration teams…read moreprovided. Response time, scheduling, and customer service were outstanding, specifically calling out Cesar, Delia, and Dart. Only complaint is that there's no way to directly call the Palm Desert office, calls get routed to a central customer service line and it adds an unnecessary layer of complexity to reach the local office. Otherwise it was a flawless experience and I'm so glad Servpro did such a spectacular job!

We hired Michael Goldman to overhaul the renovation of our entire pace. Bathrooms, bedrooms,…read moreliving area, outdoor and kitchen were transformed and we are very happy and pleased with the results. We highly recommended M Goldman to anyone.

We hired Mike and his crew to do an extensive remodel of our Palm Springs house. They did a…read morefantastic job and the finished product was better than we could have imagined. They were responsive to our questions and concerns and offered solutions to unanticipated issues. Could not have been happier with the process and results.

Two gentlemen came and steam cleaned my white tiles!! They did a beautiful job and the price was…read moreright!! They were friendly and very professional.. I will definitely call them again!!

Have used A1 a few times and always pleased. They did a miracle on the kitchen tile floor in a…read morerental. The grout was absolutely black and they restored it back to the original cream! Amazing and very Professional. Steve is very knowledgeable and experienced.

My grandmother recently purchased a home and hired Youngs Construction to remodel the kitchen and…read morebathroom. They did an amazing job from start to finish. Their attention to detail, craftsmanship, and care throughout the entire project exceeded our expectations. The team was professional, respectful, and made sure everything was completed to a high standard. We couldn't be happier with the final results and highly recommend Youngs Construction to anyone looking for quality remodeling work.

Scott Young and his team of workers did an incredible job on my bathroom. There was some type of a…read moreleak and the bathroom had to be demoed. The demo workers were polite, professional, and did a thorough job. They cleaned up everything and got the demo finished in a very quick time. The tile workers were also amazing and so hard working. The bathroom looks beautiful. All of Scott's workers are diligent, caring, thorough, friendly, polite and talented in their line of work. The job was done in a timely manner and Scott was always available daily to help or answer any questions or concerns. I would highly recommend his company and I would definitely reach out to him again with any other issues with my home. Thank you for all your hard work! Fantastic job!

Ames is the owner of Pristine Carpet and Tile Cleaning. I've been using them for 10 years and they…read moreare excellent! I have a condo upstairs that has carpet in it and I'm not putting in tile because I don't want owners below to complain of noise so Ames cleans upstairs about every quarter. This time I had them clean the tile in kitchen and both bathrooms. It looks so good! They are on time and customer service is excellent! Thanks Ames

These guys were great! We had a whole house of (used to be!) white floor tile and two bedrooms of…read morecarpet that had ink stains. The floor tile came out looking brand new and the stains on the carpets were gone! In addition they were prompt in taking care of us, did things we didn't even ask them to do, and were friendly and courteous throughout. Highly recommended!