The service manager, Doug, at this dealership is an embarrassment to the Honda brand and a direct…read morerisk to consumers. Doug falsely advised me that warranty work must be performed at the selling dealer. This is a violation of the Magnuson-Moss Warranty Act, which explicitly prohibits conditioning warranty coverage on the use of a specific dealership. When I cited the law by name, he became combative, accused his own service advisor of lying, dismissed her account as "confusion," and when I requested the name of the owner, responded "you're smart, figure it out yourself" before hanging up on me. He then called me back unprompted. I attempted to de-escalate, stating that we were adults and that he should not be speaking to me the way he was. His response was, "you should look in the mirror." He then continued with name-calling, mockery, and laughter before hanging up on me a second time. My husband was present and witnessed this call. This was not a business dispute -- this was targeted verbal abuse directed at a customer who cited her legal rights. It is fully recorded. The vehicle was purchased new at Suburban Honda. The shock issue has been documented across multiple prior service visits at Tamaroff Honda without resolution, and has been logged with Honda corporate on three separate occasions. This dealership had the ability to verify that service history by contacting Tamaroff Honda directly or by contacting Honda corporate, where the complaint history is on record. They elected to do neither. I was left stranded off-site at the mall from approximately 9:00 a.m. until around 3:30 p.m. with no transportation, no status updates, and no proactive communication from the service department. When I asked Doug for a status on my vehicle during his second call, he told me my car was "sitting out front" and to "come get it," and directed me to ask my service advisor if I wanted to know what had been done. No explanation. No summary of work completed or outstanding. By midday I still had no meaningful information, and I located the General Manager's contact information independently and initiated contact myself. It was the General Manager, Corey, who provided the status update the service department had failed to communicate -- and it was Corey who ultimately ensured the ADAS repair was completed. Doug had only authorized an oil change. The documented ADAS and suspension defects were not addressed until I escalated over his head. Neither Doug nor Corey offered a loaner vehicle at any point. The only mention of a loaner came from the service advisor, and it was explicitly conditioned on me agreeing to pay out-of-pocket for the shock replacement -- despite this being a documented warranty issue. The part also required ordering, meaning the loaner arrangement would have extended into the following day. Conditioning warranty-adjacent assistance on out-of-pocket payment for a covered defect is improper. I purchased this vehicle brand new with 8 miles on it and paid in full. The shock defect has existed since the date of purchase and remains unresolved to this day. It has been documented across multiple service visits at two dealerships and logged with Honda corporate three times. I left this dealership with the ADAS issue addressed only because I escalated to the General Manager myself -- and I left with the shock still broken. A safety-related suspension defect, documented repeatedly and acknowledged by Honda, remains unrepaired. Complaints have been filed with Honda corporate, NHTSA, the FTC, and the Attorney General. All interactions are fully documented, including recorded conversations. I am prepared to produce that documentation publicly if this review is disputed or removed. The facts stated are accurate and documented. I stand by this review in its entirety. This review will be available on other platforms as well. It is also worth noting that I am a woman who cited federal law, asked direct questions, and refused to be dismissed. If that is being characterized as disrespectful, I would encourage this dealership to examine why a customer advocating for herself within her legal rights was met with verbal abuse, mockery, and being hung up on -- and why holding your staff accountable for that conduct is being framed as a lack of respect.

5 STARS for Mo Hassan & the Germain Service Team!…read more This is why my family buys ONLY Hondas and services them at the dealership! Our new Odyssey had the slider door bumped while open and moving. Small dent, but door would not close - unsafe! Our Service guy has been Mo Hassan since purchase of both new Hondas. Mo and team got us asap for a quick check and to drop off overnight. Mo and the Service manager looked at it, then brought out their Ace Technician for a look (Mo, please add his name as I did not write it down)! He smiled, returned with a tool, took 2 bolts off the top hinge, re-set it in the track, bolted it up and WALA. Totally fixed! I am extremely grateful for a Service Team like Mo Hassan, his manager, and the great Technicians at Germain Honda in Ann Arbor, MI!