I contacted them last fall when I heard critters in the wall. I said it sounded like a squirrel…read morebut I wanted my home pest proof and to get rid of any I had. I was told there had been bats in the attic and probably a squirrel in the wall. I said just pest proof it from everything before colder weather sets in. After they did the work which wasn't cheap I was still hearing critters. I was told if they got in they'd find a way out or die in the walls. Considering I'd just paid to pest proof the place and that's there business it wasn't the answer I wanted. I kept calling for something to be done and was mostly ignored. At one point they sent someone with a handful of mice bait stuff that you can get at a hardware store and told me they only bat proofed and squirrel proofed the place and I'd need to get a new quote for them to mouse proof it. Awful customer service, didn't do the whole job especially for the cost and I still have mice. I'd highly recommend using another company. I'm pretty sure I heard a squirrel again at one point to so apparently the work they did on that was shotty. For all the foam they added to spots to keep pests out too, I found areas they completely missed. Do yourself a favor and look elsewhere.

From the owner: Contact Us for a Free Inspectionread more

A wonderful family owned local business! They consistently provide excellent customer service, very…read morefair prices, and take care of a wide range of pests using state-of-the-art methods.

We have used L&R's services in our school kitchen for the past few years. These folks really know…read morehow to run a business! They have been consistently reliable, responsive to any requests and provide great service at competitive prices.

Resolved ground hog problem X 2 , easy to work with. Would recommend. Timely. Explained the service…read morethen did it.

I will concur with the other reviews. Aaron is fantastic. He's prompt to respond to questions. He's…read morecome out to take a look at both ant and wasp issues I've had in the past year. The products he uses have been effective for my carpenter ant and hornet issues. We had a very wet spring, which may have impacted the ant treatment. He came back out to re-apply at no charge to me, and said that the product was under warranty. Then, on top of all of this, he's very transparent about the services. What they will do, what they won't do, and is honest about recommendations that make sense for the consumer, rather than attempting to tack on unnecessary services. I'll be sticking with Aaron for as long as he's willing to make the hike to Middlesex.

Last summer, I was having an issue with skunks tearing up my yard. I initially called Nature's Way…read morePest Control and they referred me here since John is located in Peru and I am in Plattsburgh. As others mentioned, the pricing was not well explained past the $60 dollars. He came when I wasn't home so I'm not sure how much he looked around the property. Set up two traps. Over several days the traps had nothing in them. When I called I was told to just put marshmallows leading into the traps. About 3 days in a racoon was caught. The poor thing was overheating in the trap (plastic walls rather than cage like a have-a-heart) and I was tempted to let it go. John's son came and picked up the trap with the racoon. At that point I decided to just call it quits since we weren't really getting anywhere and they picked up the other trap as well. Another thing that had bothered me was they had political "memes" taped to the traps. While I don't really care who you support, I did not find that professional at all to do with a business. I am only writing my review now because I am currently having another issue with squirrels and Nature's Way referred me to him again. After seeing the negative reviews this time, I decided I should probably relay my account as well to help people decide on a more professional service.

I should have listened to the one review I found on yelp for this guy, but was referred to him by…read moreanother pest company. I first called Natures Way to help with the squirrels in my walls, only to find out once they got here they don't have squirrel service in my area (Plattsburgh NY) so they referred me to John at Critter Getter. He came out, we explained we can hear the squirrels in the walls, we are 90% they are red squirrels, we've seen them out front but can't find exactly where they are entering. John set 2 traps in front of my house, said to call if we caught anything. He never set foot in our home, or attempted to find the entrance besides walking around half the house and speculating that they are getting in the eaves. He never mentioned the pricing, and it's on us for not asking up front, but I'll get to that later. We caught a chipmunk a couple times, and let it go. A couple days later he showed up to check the traps, apparently confused that someone had called complaining on my behalf (which was not us). I informed him we only caught a chipmunk and let it go. He said we should have called him, and that I didn't reset the trap right, he rebaited it, left. Since then we didn't catch another living thing although the bait was gone and the trap was closed today. At this point it was clear this guy was not going to be the help we need. We had another company come out on a Friday and he spent time on our roof and around our home finding the potential sources, rigging them to determine which is the source and preventing anything from getting back in at these locations, and setting traps within our walls (which we have access to based on already having many access panels in our house. Something john could have done if he bothered to come inside). It's now Monday, and we haven't heard anything in the walls since, so I told John he can come get his traps. When he came to get the traps, which never caught a single squirrel, the charge was $60 for the initial trapping plus another $60 for the chipmunk that we released! Because 'we reset it wrong' that meant he didn't have a chance to catch anything else. If we had let his stupid traps sit there we would have racked up who knows how many chipmunks or other creatures that were not the problem in our house - at $60 a pop. I basically paid him just to not have to deal with him anymore, but wish I hadn't. Maybe this guy used to do a good job, but it's time to retire. Don't hire John at Critter Getter, hire Jim Burgess for AFE Nuisance Wildlife Control instead. He serves the entire north country including St. Lawrence and Clinton counties. I wish I had found his info first! He did a great job and actually helped us with our squirrel issue, finding the entry point and sealing it up.

At first, great now they wont return our calls. We've trued multiple times to get ahold of them--…read moreno such luck. Need a return visit.

We've used Orkin Williston for over ten years in our vacation home. During the time they were…read moreregularly monitoring this house (inside and out), it became infested with mice. Then they sent me a quote for thousands to clean up the damage. I hired a different pest control company from Essex Junction that worked with a local contractor to resolve it for much less. It is also annoyingly difficult to reach the Williston office by phone. If you're reading this right now, go ahead and try to give them a call. You will likely get a recording saying they're busy. The only way I could get them to call me was to call the national number, select the 'new service' option, and then ask them to have the local office call me. I strongly recommend you find a different, more reliable local pest control company.

So I have been trying to locate this service on Yelp for quite some time to thank them for helping…read moreme with a pesky situation. I had an infestation of bees which I later came to find out were yellow-jackets. I got stung three times in a matter of 2-3 weeks. In one day, I had thirteen yellow jackets appear in the living room and kitchen. When I knew it was time to call pest control was when I saw them in my bedroom and woke up to a dead one underneath the pillow on my living room sofa(which ended dup stinging me). Nate was really helpful as was Ryley. Nate inspected every crevice in the house and sprayed some spray to help make them go away. They came on time and followed through. They were very reliable. If I ever need pest control and extermination services, I would be sure to reach out to them. Hopefully I won't ever need to, but if I did, I would recommend them. In terms of cost, I feel grateful that my landlord covered that so I am not sure how much their services cost, but Nate did a thorough inspection of the home both inside and out and for that I am grateful. I highly recommend them. It seemed like they genuinely cared in helping me resolve the issue. I have not seen a bee or yellow jacket since.

To be clear, I didn't use their service. I called to have someone come out to give us an estimate…read moreon mouse control. When their contact came out, he looked around for a few minutes, then told me since I live in the country, I'm going to have mice inside my house-there's nothing they can really do about it. He told me to buy some poison bait blocks. We did that, and it didn't work. Now I have to call another pest control company to come out, and actually provide a service. It would be really nice if they could actually help people that need their service!