I called to cancel my appointment because I can no longer afford it and was told I couldn't be…read morerefunded my $75 because I didn't call a week in advance, even though I was not previously informed of that policy and there's nothing listed on their website to indicate such a policy even exists. Absolute scam of an office.

absolutely horrible experience with someone named Kate. I called to make an appt and she said she…read morecouldnt see anymore patients and couldnt make any recommendations. I explained that my husband needed medical care and she refused to give any recommendations. Was unfriendly and unhelpful.

Dr. Donahue provides quality eye care. He is nice, knowledgeable, and shows he cares.read more

Dr. D is an excellent eye doctor who runs on time has a nice office staff and a great manner about…read morehim. He explains everything and his passion for his profession shows. My wife is very eye "phobic" and he is able to keep her relaxed through the eye examination process.

This review is specifically about the front desk staff--not the doctors…read more Summary: The doctors here have always been excellent, and they're the reason my family has continued coming for 9+ years. Unfortunately, the front desk staff have consistently been the opposite--unhelpful, unresponsive, and at times, flat-out rude. If you ask a question or try to find a solution to your own issue, you're met with a sigh or an annoyed tone--like the worst thing you could do is expect them to do their job. You'll notice this is a common theme. Their lack of proactiveness and basic compassion is the only thing consistent about them. __ Recently, after my glasses broke, I was down to my last pair of monthly contacts. I called the office four separate times over the course of a week, each at different times, and left a voicemail every time. Not a single call was returned. Finally, on my last attempt, someone answered and told me my doctor would be away during the week my annual appointment was due. I let the lack of response go and just said I'd call back once I had my work schedule, mentioning that my eyes were starting to sting. I didn't even express my frustration--I just wanted help. In the meantime, I was rationing my last pair of lenses--wearing them for just a few hours a day for school and work, then taking them out. At my appointment, Dr. Landolfi, who was wonderful, immediately offered an emergency supply of contacts and said my new prescription would be ordered that day and ready in 7-10 days. She told me if I needed the emergency pair in the meantime, I could stop by and they'd be available. A week later, I called again to check on the order. Surprise--no response. So I went in person. No one was at the front desk when I walked in--maybe that explains the ignored calls. When someone came out, I asked if my contacts were in. She gave a short, dismissive, "You'll get a call when they come in." I explained I needed them for school and work and couldn't keep waiting, she just repeated the same line, offering no help, no effort, no empathy. So once again, I, the patient, had to suggest a solution: I told her my doctor mentioned an emergency supply. Without even checking, she said, "No, we don't have any." I told her my doctor told me she did. She sighed loudly, asked for my date of birth, checked the computer, and went to the back. Then she came back and said she couldn't give them to me without a note from the doctor, who wasn't in. So again--I, not her--asked if she could write a note or message the doctor and let me know when she gets a response. Which she reluctantly did. I shouldn't have to do all the thinking, problem-solving, and follow-up in a medical office. That's what the front desk is there for. There were so many points during this experience where someone could have helped: * When I first called, they might have offered to schedule me with another doctor since mine was away. * They could've told me about an emergency supply. * They could've referred me to another location so I wouldn't have to wait in such discomfort. Maybe not all of that was possible--but I'll never know, because no one tried. And that's the problem.

I upped my rating from 2 years ago. The staff is very friendly and they take you immediately. In…read morefact, I got there early and was immediately seen. Dr. Milheim seems genuinely concerned and takes extra time to explain and go over the examination.

Two weeks ago, I walked in to this optician's office at 601 Ewing St. in Princeton…read more I asked to browse prescription sunglasses, and I emphasized that I was on a budget. Mr. Pone was more than accommodating, and we spent a long time searching together for frames that would be under my strict price point. He was very thorough in explaining my options, and he also offered a turn-around time that allowed me to pick up my sunglasses the day before my vacation. (I came in on a Thursday afternoon, and the glasses were ready for me to wear on Tuesday morning!) The process was impressively quick and easy to arrange. I left the store with a promise to call back that night with a decision (yes or no), and Mr. Pone called me back the next day confirming that he had placed the order and then requested my credit card information. So convenient! I was very pleased with my sunglasses when they arrived: a Juicy Couture brownish tortoise shell frame, and light brown lenses that fade to a pleasant reddish color. In the right light, it indeed looks like I have "rose-colored glasses"! And I've received tons of compliments! Well worth it! (I'm attaching a photo to this review.) Finally, a nice touch: a week after purchasing my sunglasses, I received a handwritten thank you note in the mail from the optician's office. It was very kind gesture, and it included a 10% coupon for a future purchase. How thoughtful! Very satisfied!

They sell junk. No name brands and all they do is bait and switch with overpriced crap. I ordered…read moreRay Ban and gave me some knockoff that the frame and temples pitted in two weeks and the didn't stand behind them Second pair plain black frames and the ear pieces separated from the temple frames and these jokers tried to super glue them. Never again, the worst of the worst.

I needed sports sun glasses and Dr Williams took care of me. Their selection is great and the…read moreladies at the front desk are pleasant and quite funny. She won my business after 1 trip.

Receptionists are very rude! I have encountered two receptionists that have been rude over the…read morephone to me.

The person at the counter was rather rude. I had a good experience with the doctor…read more Called to get an appointment for a family member and the receptionist was abrupt. Then a condescending woman came on the phone and treated me like I was bothering her. That's when I made the decision to find another office for our family. Consulted the neighborhood Facebook and found a great doctor and helpful, kind people who are glad we are there. Kindness matters.

No complaints medically but I give them one star for professionalism. I've seen and heard arguments…read moreamong the staff and it has only become worse. Two of them were very loud and on the edge of a fight. I have enough conflict in my life and I don't need to see it in front of me at my eye doctor office. It is obvious the office manager and doctor do not have things under control. It's supposed to be a professional office.

Reading these reviews does not match the experience I had. Each visit I had competent doctors and…read morefriendly staff. My appointment went smooth and everyone was thorough. I'll be returning next year.

(Eyeglass technician only review)…read more I'm not a patient but brought my 96 YO uncle for an easy repair on glasses he purchased here many years ago. Long story short, they did the repair quickly and free of charge even without verifying he bought them there. We were both happily surprised. I might not have written about this had I not see these techs( for lack of the precise word) interact with others here who were purchasing new glasses. One gentleman went out of his way to help the parents of a young boy get the right frames( indestructible I guess?) for an active lad, and even helped navigate the insurance aspects. Both kid and parents seemed pleased. I find it telling that the main positive reviews are from trusted Yelpers( not that I'm one) bottom line, Id trust these guys with my business too.

Update in June, 2026: After I pointed to their poor billing practice and bad managerial behavior a…read moreyear ago, they took a lot of care to correct themselves. Now, they are quite meticulous about billing, trying to bill in a way that saves customers' money. And the doctors (who I had no problem with to start with) turned out to be very good. Their best qualities are that they don't oversell things and explain what they are doing very well.

Nice office and great doctor!…read more Needed a same day appointment for a eye trouble exam, because I thought I got a contact lense stuck in my eye. I know it sounds really silly, but apparently is more common issue than I thought after talking with the eye doctor. They were able to fit me in same day. Front office staff was nice and quick. And Dr. Greidinger was very personable and knowledgeable. He explained how he was going to check the issue and answered any questions thoroughly. Will definitely come back for a regular eye exam the next time I need one.