Found this wonderful company after Florence and they installed my HVAC system. Since then they…read more&have been so helpful maintaining and helping me with that system. am a senior citizen and appreciate their reliability and concern. Never disappointed with them. Thank you Elite!

I have used Elite for years and always have been pleased. Last Friday my old system died a natural…read moredeath. Rob tried CPR but alas it was declared gone. we ordered a new system and we were prepared for an up to two week delay. Trish in the office promised to see if we could be squeezed in sooner. well Tuesday a call and by Tuesday afternoon a brand new system in place and working great. Mucj quieter and should be more efficien. Thanks to John , Jordan and the whole team. I highly. 5 stars.

The guys who came were super courteous and honest. Theres a common fear that you're gonna get hosed…read morewith any type of maintenance company. Not Dowty. They were upfront about our new ac unit, and made sure that installation was convenient and worked with our schedule. They are the best AC and Heating company in East NC. I would definitely recommend them.

Never got a call back. I found someone else to do the work. Hard to rate someone who won't…read morecommunicate let alone do the work.

Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

Although the staff are all friendly and responsive, we have had continual problems with our gas…read morefurnace every winter when the temperature drops below 30. The first year, nothing was done since the furnace began to work when the temperature increased. The 2nd year, they said the thermostat was bad and replaced it, charging us for the labor to replace it. I paid this invoice believing the problem was solved. The 3rd year, the technician said that the exhaust ductwork was sloped toward the furnace causing the condensation to back up and shut down the furnace. I was invoiced a significant amount but I declined to pay since it was an installation mistake that should have been corrected earlier. After 4 years of trying to correct the problem, they are now refusing to correct the (continuing) problem and we were again without heat in the morning. I did an internet search to see if anybody else had this problem and found it was a common problem with gas furnaces installed in an attic. All that was required was to insulate the condensate drain outside. I purchased a $4 piece of insulation and installed it myself. We have had no problem since. Seems like a "professional" HVAC company should have known this type of problem and not corrected it earlier. It's sad that a company does not take pride in providing a professional quality service.

My heat went out on one of the coldest days of the year, they were out had the problem diagnosed,…read moreand had the part ordered right away. As soon as the part came in, they were out there to fix it in the frigid temps to make sure my children and I had heat before the snow storm and coldest temperatures in a very long time here. I cannot thank Mr. Parks and his crews on such an amazing and prompt service. And decently priced compared to larger companies, and cleaned out my vents at the same time (to my knowledge at no extra cost) I highly recommend them for your heating and air needs!!!!

They don't answer. They came out spent 2 hours added refrigerant. AC lasted 2 weeks for $300. I…read moretexted called asking if they could replace evaporator coil and fan blower as discussed and don't answer. Called Comfort air and they had a guy here next day on the phone with manufacture to diagnose the issue. Parts were ordered under warranty direct no additional fees. Fair price for instal and someone answers every time I call.

A/C check up. Service tech arrived on-time and immediately…read morewent to work. He checked both our systems and discovered a blockage in a condensate drain saving me from being without A/C. He answered my questions concerning my air flow and was on his way. Great service.

Requested a estimate in May 2025 my unit at Atlantic Beach probably was going to have to be…read morereplaced. So a tech was on the way from a call and they said he would stop by. He did so and just got the numbers off the unit to know what to price for a replacement. Couple of days a email sent to give us a estimate and seem a little more than we needed to spend. So we got another estimate which was a 1000 lower so we gave the job to another Heating and cooling company. So in a month we received a charge (service call i assume) for coming bye, a month later a second bill. So i went to their Company website and it plainly states no charge for replacement estimates. I email and talked to the Manager also, not willing to remove the 95 dollar charge. Now turn me over to collections. Not a company that stands by there word, or their promise. J.Dickens