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    Elite Auto Group

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    11 years ago

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    Open Road Honda

    Open Road Honda

    1.9
    (251 reviews)

    Some people sell cars…read more Some people change lives. Two days ago, my sister lost her husband to a 9/11-related illness. The grief is overwhelming. Along with losing the love of her life, she suddenly found herself facing financial decisions no one should have to make while planning a funeral. As a 9/11 survivor myself, this tragedy hits our family in ways that are difficult to put into words. One of those decisions was getting her out of a truck that was becoming a crushing financial burden and into something safe, reliable, comfortable, and affordable. We walked into Open Road Honda in Edison hoping to find a vehicle. Instead, we found humanity. Our salesperson, Conrad Matthews, is one of the finest human beings I have met in a very long time. He didn't see a commission. He saw a widow. He didn't rush us. He listened. He cared. He treated my sister with dignity, compassion, patience, and genuine respect at a time when every conversation was difficult. There were no sales tactics. No pressure. No games. Just honesty, kindness, and a sincere desire to help. Because of Conrad, my sister left in a vehicle she can afford, one that is safe and dependable, with one less burden to carry during the darkest days of her life. People often say, "Customer service is dead." Conrad Matthews proved that statement wrong. In a world where it's easy to find someone who can sell you a car, it's incredibly rare to find someone whose character leaves a lasting impression. Conrad didn't just earn our business--he earned our family's respect, gratitude, and trust for life. Open Road Honda should be incredibly proud to have someone like Conrad representing their dealership. Employees like him don't just build sales--they build reputations. They create customers for life. They remind us that compassion still exists. Conrad, thank you for reminding our family that there are still truly good people in this world. During one of the worst weeks of our lives, your kindness made a difference that you'll probably never fully realize. If you're looking for a dealership, don't just go to Open Road Honda. Ask for Conrad Matthews. You'll understand exactly why this review has nothing to do with buying a car--and everything to do with meeting an extraordinary human being. Some heroes don't wear uniforms anymore. Sometimes they simply greet you at the front door of a car dealership with kindness when you need it most.

    The salesman that was helping my friend needs to have a little more training. He did not know…read moreanything about cars and as soon as my friend came in he said lets run your credit and we pick the car for you. I have never been to a dealership where they run your credit score first before you browse their car inventory. Why would they pick the car for my friend? Are they buying the car or is my friend buying the car? The salesman kept going to the back and said he needs to speak with the manager and was wasting our time. If he did not know anything then the manager should have come and spoken with us. They picked out a Honda Civic for my friend which had 11 major recalls, they patched up the holes in the tires, and they did not even know that it was in a car accident on the driver side. Overall: This dealership is one of the worse in the city. The customer service is horrible, and they are not knowledgeable of the cars. I suggest this dealership to provide training to all staff members and even the manager because this kind of customer service is not good for business.

    GT Japanese Automotive Inc

    GT Japanese Automotive Inc

    4.7
    (56 reviews)

    I saw the BELOW COMMENT by the purported owner William posted Mar 10, 2025 .It caught my attention…read moreas Bill's picture is shown as the Owner's response, inferring that he is onsite. To my knowledge ,Bill retired and stepped away from GT automotive at least 6 years ago. I've been there a few times after Bill stepped away and more times prior to Bill retiring. Perhaps he is still the owner on paper, none of my business. I believed that the new owners were, Julie and her husband. I did not go to GT to make friends, but high quality work. However, Julie is rough, arrogant and lacks any semblance of HUMILITY and appreciation of customers. I stopped going to GT as the front desk woman "Julie" was consistently rude and dismissive. GT does great work, however, Julie was a terrible "Know It All" . ************* July 17, 2026- UPDATE - Responding to the "Owners" response to my post of July 4, 2026.... As to my standards and expectations, Customer Service is not limited mechanical work, it also includes respect, kindness, being treated with dignity. IMO, the "Owners" response to my comment reflects an unwillingness to accept constructive feedback, the need and desire to try to insult, rather than embrace, hence, reflecting a lack of humility, or ownership, full stop. In possessing a civil litigation background, I ask questions, not intended to put one on the defensive, as it may. Julie's husband (a seasoned mechanic) is kind. I just could not tolerate Julie, who works the front desk, and for the most part answers the phone calls as well. She displayed impatience with my questions. She is the conduit to the mechanics. In any business, the front desk gives the best impression on the appreciation of customers or lack of. Julie should be grateful and thankful that GT Automotive is doing well. This is demonstrated in having a high bar on respect and kindness to all customers. My comment should not be misconstrued as a vendetta as alleged, nor do I consider my comment a "bad review" as further alleged. It is intended to provide an opportunity for Julie to receive and accept the feedback in that this is how she may come across to some. Yelp Guidelines is to rate the "Overall" Experience. It is my first hand experience. Unequivocally, I am not a mechanic, nor is Julie. I had not dealt with Bill on my few last visits, as he'd long ago retired, at least 5 -6 years ago. Once again, GT DOES GREAT WORK. ********************* Business owner information William G. Business Owner Mar 10, 2025

    Made an appointment for my Mazda for oil change and rotate tires and inspect. It was done well, at…read morethe appointed time, for a reasonable price . It is obviously a busy shop with a good reputation. The service advisor said they stick to Japanese brands - they would change oil on my Lincoln, if I want, but wouldn't do any repairs on it.

    Victory Subaru

    Victory Subaru

    3.0
    (173 reviews)

    Somehow, though I was initially hesitant to even give them a try, I got my 3rd Subaru from this…read moredealership. TOTALLY DIFFERENT experience. New management, absolutely different vibe--all for the better. Every single person I dealt with from start to finish was great; a square-dealer who did not waste my time or money. I am finally 100% satisfied with this dealership, and, should I go for a 4th Subaru (likely), I'll go straight to Victory. None of the same Service personnel that I used to deal with are still there, but the new ones--every bit as wonderful! I don't know what it is. They obviously take service very seriously, and it's memorably good. They kept the baby with the new bathwater.

    I purchased a Subaru because of the brand's reputation for reliability and because I believed…read moredealership service departments would have the expertise to properly diagnose and repair Subaru vehicles. Unfortunately, my experience with Victory Subaru has completely destroyed that confidence. My vehicle developed a check engine light related to the catalytic converter system. Victory Subaru diagnosed the issue and replaced the catalytic converter. Less than a year later, the exact same problem returned. When I sought a second opinion from another Subaru dealership, I was informed that the catalytic converter installed by Victory Subaru was faulty and needed to be replaced. Think about that for a moment. I paid a Subaru dealership to diagnose the problem. I trusted them to install the correct part. The same issue returned, and another Subaru dealership determined the replacement part itself had failed. Yet instead of taking responsibility, I was left to fight for answers while being told I was just outside the warranty period. What makes this even more frustrating is that Victory Subaru's own records show they cleared the code and sent me on my way without resolving the underlying issue. I spent months dealing with recurring check engine lights, uncertainty about my vehicle's reliability, and conflicting information between Subaru dealerships. The most disappointing part is Subaru of America. Rather than standing behind a repair performed within their own dealer network, they essentially left me on my own. My household owns two Crosstreks, and we were considering a third Subaru for our teenage son. After this experience, that is no longer happening. Mistakes happen. Parts fail. What separates a good company from a bad one is how they handle those situations. Victory Subaru and Subaru of America had multiple opportunities to make this right and instead chose excuses, delays, and finger-pointing. I am no longer a Subaru customer, and I would strongly encourage anyone considering Victory Subaru to think carefully before trusting them with major repairs. One star.

    Elite Auto Group - car_dealers - Updated August 2026

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