It's no secret that most people would rather swim through quicksand than endure the gauntlet of…read morenegotiating a used car purchase. Relax, CarMax is there for the timid offering no haggle pricing and turn-key financing that will make even the credit-challenged smile. Unfortunately, the sticker price is anywhere between five and twenty percent higher than similar vehicles available elsewhere and the interest rates are steep even for buyers with excellent credit. So, bottom-line be prepared to pay dearly for the convenience. Go in with your eyes wide open and certainly have alternative financing available through your bank or credit union. Good luck.

I was a bit skeptical but I have to say my experience was awesome, I made an appointment online…read morewhich I would recommend as it was fairly busy. I submitted the required paperwork online and although they still ask for it during your appointment it was still a painless experience. They honored the quote they gave me online and I left with a check in under 2 hours.

People always talk about how dealerships do nothing but try to swindle you into paying too much for…read morea car. And in the past i have dealt with dealerships that were not understanding or even listened to my needs. A few years ago, i went to greenbrook because i was looking to buy a gmc acadia. New or used, its a car ive loved for a long time. The salesman i encountered was Lance. He sat and talked with me and my boyfriend (now my ex). He asked me a lot of questions about my life, my profession, my family life. He was very friendly and wanted to make sure i truly knew what i wanted. After awhile he showed me around a few cars, and i test drove one. We ran some numbers and unfortunately at that time i could not purchase a new vehicle, but i always remembered how respectfully Lance had treated me and decided that when i was in a better position financially, id come back to greenbrook. This past may, i started car shopping again. One friday, late afternoon, i drove to a dealership just a few miles from Greenbrook and i spoke with a salesman and test drove a very nice car. They gave me a great quote on it as well. After leaving there, i drove down the road to greenbrook. My friend and i arrived probably just a few mins beforr they were closing for the evening (we actually didnt know until later. The never made mention of that). Ernie baptista was the salesman that evening. He did just as lance did a few years earlier. He listened to me, asked me questions, and then we test drove. We ran numbers, i got a quote. I had some things i needed to take care of before fully committing to any new car, but a few weeks later i came back in, had a down payment ready. There were a few hiccups from the car i had owned that i was trading in, but after all was said and done, Ernie and the managers at greenbrook gave me a pretty good price on the EXACT Acadia i wanted. I gave my down payment and made arrangementa to pick up my car a couple of days later. The entire car buying process was so utterly painless. I know people that have spent entire days at dealerships, and i don't think i spent more than a few hours over the course of anfew days with Ernie. Plus he gave me his personal cell number in the event a situation arose. I just had my first oil change and it was free and completely painless. I scheduled it thru the gmc app and was in and out of the dealership in less than an hour. Greenbrook is such a lovely dealership. Professional and courteous, warm and friendly. I plan on doing a lot of business with them in the future and have told a lot of friends and family about my experience. Thank you all so much :)

Beware. Pricing piracy being practiced. Went in for oil change and tire rotation for $129. When…read moreall was said and done, the bill came to over $3,000............. that's right..........$3,000. They demanded that some other things needed to be resolved like transmission, differential fluid, 4 tires, wheel alignment and more. This is the second car I purchased from this dealership, and the last. Been with them for over 2 decades. Dealership has trended downward. Service department appear to be on commission and behave accordingly by deceit with a smile. I'm done with them. I will actively campaign against this dealership and report these findings to the Consumer Protection Agency, Better Business Bureau, Federal Trade Commission and the State Office of the Attorney General. Beware. Don't buy a car from or use them in any capacity.

Salesman Donald Veitch was courteous and respectful. Get you KIA from Global Auto Mall.read more

I negotiated a clear, all-inclusive Sign & Drive agreement directly at sales representative John's…read moretable, which was reviewed and approved by manager Ahmed. However, after being kept at the dealership for over 3 hours, the commitment made on the sales floor completely changed once I was handed off to the finance manager. Additional charges and fees were tacked on at the back desk, directly contradicting the terms agreed upon with John and Ahmed. The staff was fully aware that I had just come directly from the hospital following the delivery of my baby and was completely exhausted. Instead of honoring the transparent terms we established upfront, the finance department took advantage of the situation, knowing I was too fatigued after hours of waiting to walk away and start the process over elsewhere. While I have the vehicle for the next 24 months, the lack of internal alignment, back-office pricing shifts, and disregard for a customer's time and circumstances guarantee that I will never do business with this location again. Buyers should demand every agreed-upon detail in writing before stepping foot into the finance office. Or just STAY away.

Best people out here this far imo. I have not purchased my vehicle just yet due to being on the…read moreroad as a trucker but I most certainly put a small (the smallest) deposit down on my soon to be Chevy Silverado, and these guys have not played me once. They have held my refundable deposit and kept in touch with me to stay in touch which makes me even more positioned to buy this vehicle from Exem. I am a skeptic of buy here pay here places but this one has seemed to be a positive and pleasant place to work with. I have not felt forced to buy quickly nor have they tore into me about the remaining deposit (just inquired) and thats professionalism at its finest to me. I buy my cars straight out cash from owners and don't mind fixing them up if need be, but exem has me locked in especially as they do have nice vehicles again imo. Check em out. This is not a paid advertisement lol, it's just someone happy putting in their two cents.

Went in looking for a car for my mom, the owner overheard and told the sales rep he does the same…read morefor his mom and to make sure to "take care of me". I ended up with a 2012 Honda fit that was completely rotten underneath with rust throughout the entire undercarriage. Please stay away from this place and go anywhere else. They were hounding me for a 5 star review for days, hoping I wouldn't notice the damage before I left a review. If you're looking for a safe vehicle, this is not the place to go.

This dealer was great at getting my 2023 corvette in 4 months, 2 months sooner than expected, when…read moreall other dealers were telling me 12-18 months. I paid 9K over sticker to them so I could get the car that quickly ! Since I got the car at the end of August, it has been a nightmare. I ordered the car with the hash mark decals which unbeknownst to me are dealer applied. When I picked up the car, it looked like they were applied by a blind man ! no 2 decals (out of4) were positioned the same and had bubbles all over. I live on Long Island and the dealer is about 80 or so miles away in the boonies of N.J. (a 1 1/2 hour drive each way). I had to wait 3 weeks the first time to get a loaner car. unfortunately I had to cancel the first appointment on 9/12 due to unforeseen circumstances. The soonest they could give me another loaner was 10/11. I took the car back and was told that they were sending the car to a body shop that was expert at applying decals. After 2-3 weeks I was told the new decals were defective and didn't adhere properly (pure bullshit). So now they they had to redo the decals the third time. Both times the dealer had to redo the decals, it took weeks just for them to get the replacements or so they said. When the car was ready I went to pick it up only to find that they screwed it up again. All along I asked them to get me the decals so I could have someone on L.I. apply them and have the dealer pay them directly for the work. finally after the third time they agreed. I've been waiting now for 3 weeks and still haven't received the decals. This has been the worst customer service experience I have ever had. My salesman has been for the most part minimally responsive to my texts and calls. The sales manager that finally agreed to let me get the work done locally, gave me his direct phone # and promised to make this right, has not responded once to multiple calls and texts. Do business with this dealer at your own perril !!!!!!! Ken R. Disappointed customer

just wanted to update everything that has happened, first off the car continues to perform…read moreperfectly, the dealership called to day and everything we needed, keys, manual GPS and most importantly pa tags have arrived, we are going up tomorrow 12-8-12 and picking up those items. It's ashaming that dealers like these folks aren't in metro areas like NY or PA. These are true professionals and they sell the amounts to attest to the fact it works well here, the only wish they were closer

Very satisfied bought a great vehicle and had a pleasant experience. My salesman was Eddie Caro who…read moreis very professional and up front, of course when it comes time to negotiate a deal the manager tries to get the maximum for the vehicle, if he didn't he wouldn't be doing his job, it really wasn't a unpleasant experience as was with other dealers. I am very satisfied with the vehicle, I actually couldn't find a thing wrong with it and it was beautifully detailed and fueled up for me. I would definitely recommend these guys if your looking for a clean vehicle at a reasonable price.

Drove 4 hours to get a car and it was a very disappointing experience. I was given incorrect…read moreinformation about the mileage on the vehicle I was interested in purchasing. The mileage advertised and represented to me did not match the actual mileage on the car.

Just had a great experience at Empire Mazda and wanted to share. From the moment we walked in,…read moreeveryone was super friendly and welcoming. We never felt rushed or pressured at all, which made the whole car-buying process way less stressful than I expected. The team really took the time to understand what we were looking for, and thanks to their help, we ended up with the perfect car for our family. It checks every box, and we honestly couldn't be happier with it. We also got a great impression of the service department, everything looked clean, organized, and professional. We'll definitely be bringing our car back here for regular maintenance. Overall, this dealership went above and beyond. If you're looking for a place that treats you with respect, actually listens, and makes the whole process easy, I'd highly recommend checking them out -- James from Sales and Kelvin from Finance were fantastic! Ask for them

Hi I just wanted to say thank you for Stefan; the service…read moreadvisor, for his excellent and professional customer service. Whenever I bring my car for regular maintenance appointment, he provides clear and excellent advice. Also, he knows exactly what the customer wants. Empire Toyota at Green Brook should feel proud to have him as their service advisor.

My Cousin came here recently and said Cristina was very attentive! She sold her a Hyundai in which…read moreshe is soooo in love with. The employees are friendly and willing to help and very informative. I definitely recommend if you're looking to buy a car locally and good price deals!

My daughter bought a car there, they stated they called a number on file, no VM left, my…read moredaughter's car was towed, since the temporary plates expired, she called and we drove to the shop. They said it would take 1 hr in a half to have the payment approved for the towing company and here it is 4 hrs later no call and no money!!

No Reserve Classics is hands down the best in the business! I've purchased a 1970 Chevelle and a…read more1972 Camaro from these guys and couldn't be any more satisfied with the cars, the extremely easy purchasing process and the care they put in to their inventory and making sure all of their cars are in great condition inside and out and taking care of their customers! I've worked with John on numerous occasions and he's the greatest! Communication and honesty is 100%! Now adays it's hard to find a dealership with next to perfect cars and honest people, but No Reserve Classics is my #1 go to, as I build my dream classic car collection. Very highly recommended!

I purchased a classic with no reserve classics and I would say the service was definitely first…read moreclass. Chris and John made my purchase as smooth as possible. I look forward to purchasing my next classic with no reserve classics.