My front bumper skirt was dragging on my Honda Civic. They fixed it promptly even though they were…read moreextremely busy. Hampden Auto Body has excellent customer service and technicians.The owner Mike Ross went over what it entailed and was a consummate professional. Hampden Auto Body has fixed other vehicles of ours and we highly recommend them.

My Qx80 was involved in a minor accident and needed a bumper and grill replacement and a minor hood…read morerepair. We took our vehicle in for an initial estimate with them and a repair date was scheduled a month down the road. We brought our car in at the appointed time. Mike, the owner called me once tear down was complete and estimated 2 weeks for the repair. They also had some warranty work they needed to correct on some prior damage. We were in a rental car through USAA. As time went on, we were told our car was "in production" over and over again. As insurance companies do, they only approve the rental car for the estimated amount of initial repair time (2 weeks). USAA called saying they had not received information from Hampden about a supplement and could not approve the rental without one, we called on conference to Hampden and spoke with Mike. Mike was argumentative stating that the car was in line for repair and there was nothing he could do. That there was no supplement, they were busy and would submit a supplement at the end of the work if there was one. USAA explained that they could not approve a rental for beyond the time allotted without a supplement and round and round they went while I, the customer, was stuck in the middle. Eventually USAA approved the rental for another 2 weeks despite not having any supplemental information. At the end of those 2 weeks (they've now had my car for a month) I was again stuck with no car and the end of the rental looming. I called Hampden again and spoke with Brian. He informed me that my car was in line for paint and was not ready. USAA approved the rental extension based on that for a week. Then at the end of the week, here we go again. USAA had reached the end of what they could pay for a rental without supplemental information. We again called on conference to Hampden and spoke with Brian. Not only was Brian not helpful he was rude and obstructive. He proceeded to the tell the adjuster that he wasn't going to argue repair time with her because she didn't know what she was talking about and my car was in line for paint. The adjuster responded that she has been in the business for 20 years and she understands how repair shops work. The conversation devolved from there . Needless to say, there was no resolution and the call ended badly. So badly in fact that the adjuster called me back and recommended that I report them to their corporate office, unfortunately, there isn't one. At this point, my 2-week repair was at 7 weeks and they could no longer justify a rental car. A week went by, now without a rental car and again I called Hampden expecting my car to be finished, after all it was in line for paint a week ago, surely it must be done by now. This time Mike fielded my call. My car still wasn't done and it was still in line for paint. When I inquired as to why my car sat for a week waiting for paint since I was told the same thing a week ago, Mike explained that they have 60 cars on rotation there. Some of those cars have been sitting for months waiting for parts and when those parts come in they get pushed to the front of the line further delaying my repairs. To his credit Mike did offer to pay for a rental vehicle and did cut us a check at the end. My car ended up taking an additional 2 weeks for a total of 9 weeks! For a drivable, minimal damage repair. Do they do good work, yes. Is it the most frustrating experience you will ever have, also yes. Hampden Auto body is like dropping your car into a black hole. Whatever they tell you for a time estimate is a lie, multiply it by at least 4. Don't expect them to work with the insurance company paying for your repairs. They blatantly refused to use the USAA online document submission system and refused to send the paperwork to justify extending the rental. Expect Mike and Brian to be condescending, obstructive and thoroughly unhelpful. I cannot recommend them less. There are plenty of good repair shops in Denver that are better organized, customer friendly and courteous

The best of the best in town. They did an amazing job of fixing my car issues, but they also went…read moreout of their way to do some touchups on other parts of the car and cleaned my car better than I would have expected. Very kind staff very great service will be coming back again.

This place is the best! Dana was so helpful and easy to work with. They got the parts in quickly…read moreand were able to work with my schedule. Honest and great work!

These people do not communicate with one another--even within their own departments. They tell you…read morethey have openings, but then another agent says they don't. I came in for a warranty repair, which they said they could do. Fast forward to showing up, and now it must be done at the original dealership. Ineptitude all around and a huge waste of your time.

Services was fast and done right! They even sprayed off my floor matt's that were dirty I was given…read morea list of things that were optional to get fixed (like daytime lights were one). Very cool people.

Had a great buying experience here. Helpful and informative staff, from Greg the owner, to Gary the…read moredealer. Highly recommended AAAAA+++++!

Extremely untrustworthy, their mechanic is a joke and has no business touching vehicles. Purchased…read morea 2005 Ford Explorer. I was informed by sales rep Gary that they had replaced the transfer case. Shortly after purchase the 4x4 High indicator light started flashing. Finally had a chance to take it to a real mechanic. Front axles are not engaging when going in to 4WD, mechanic can hear actuator motor working indicating an internal problem with the transfer case. Quoted $3000 to $5000 to rebuild. That's just one of many mechanical issues that have been popping up that their so called "mechanic" over looked. Don't waste your time or money at this place, go to a reputable dealer or buy private part.

Absolutely unprofessional. Avoid this place at all cost. Gathering estimates for collision repairs…read moreand brought my vehicle in here. They refused to write an estimate. Literally said because I had an estimate from another shop they refuse to write one. Completely unprofessional. Any shop that doesn't want to provide the service they advertise on their marketing because they don't like having customers compare prices. Yikes. Go somewhere else. There are plenty of other shops that will act professionally.

Do NOT use this auto collision repair company!!! I had to…read morereturn twice to have things corrected. And then they refused to correct a third issue stating it had nothing to do with the original claim!! They are full of it!! Again, DO NOT USE THEM!!! I have also notified my insurance company of these issues as well!!

Kendall, Vehicle Specialist at Automotive Imports, helped me get into a beautiful BMW 540 today!…read more The process was easy and seamless! I will be back! Many referrals headed your way!

My MB C300's passenger-side windshield wiper completely stopped working today and I called…read moreAutomotive Imports to make an appointment. I explained the issue to Joe and he let me know that it is an easy fix and walked me through the steps. Went home and fixed the problem myself in five minutes. In a world where you can't get an oil change at most places without getting a recommendation for a thousand dollars in additional work, this place is a gem.

These guys came through in a clutch! My Mazda has been circling the drain, and when I broke down on…read moremy way to work today, Mike was able to really help me out. Super timely and friendly which you don't often get from a towing company. Kudos and will definitely be using their services again (although I really hope I don't have to)

I love my Subaru but sometimes it doesn't do as well in the snow due to me not having snow tires. I…read morewas driving in Franktown a couple of weekends ago when it was really icy, and I was trying to get home from a job. My car suddenly fish tailed and before I knew it I was in a ditch I couldn't get out of. I quickly got on my phone and started looking up towing companies To come pull me out, when I found Delta Towing! Wow!!! Jared showed up in a reasonable amount of time and was so awesome and thoughtful to make sure there wasn't any damage to my car before parting ways. Reasonable prices and a really nice guy! I'll be using you in the future if this happens again!

I had a hail damage estimate scheduled for August 20th. I brought my car in as planned, and they…read morekept it for about an hour and a half. I was told I'd receive a phone call with the estimate the following day--no call, no email. I followed up via email on August 25th and was told the estimate had been written that day. Still, no response or actual estimate was sent. I reached out again on August 29th and was told, "I will get with the estimator. It will be next week since it is month-end for us." It's now September 4th, and I've still received nothing. This level of communication is unacceptable. I've lost confidence in their ability to handle the job and will be taking my business elsewhere. I would not recommend this shop based on my experience.

Owner was extremely rude and refused to repair damage that was paid for. Don't waste your time or…read moremoney at this rip-off joint!