My front bumper skirt was dragging on my Honda Civic. They fixed it promptly even though they were extremely busy. Hampden Auto Body has excellent customer service and technicians.The owner Mike Ross went over what it entailed and was a consummate professional. Hampden Auto Body has fixed other vehicles of ours and we highly recommend them. read more

My Qx80 was involved in a minor accident and needed a bumper and grill replacement and a minor hood repair. We took our vehicle in for an initial estimate with them and a repair date was scheduled a month down the road. We brought our car in at the appointed time. Mike, the owner called me once tear down was complete and estimated 2 weeks for the repair. They also had some warranty work they needed to correct on some prior damage. We were in a rental car through USAA. As time went on, we were told our car was "in production" over and over again. As insurance companies do, they only approve the rental car for the estimated amount of initial repair time (2 weeks). USAA called saying they had not received information from Hampden about a supplement and could not approve the rental without one, we called on conference to Hampden and spoke with Mike. Mike was argumentative stating that the car was in line for repair and there was nothing he could do. That there was no supplement, they were busy and would submit a supplement at the end of the work if there was one. USAA explained that they could not approve a rental for beyond the time allotted without a supplement and round and round they went while I, the customer, was stuck in the middle. Eventually USAA approved the rental for another 2 weeks despite not having any supplemental information. At the end of those 2 weeks (they've now had my car for a month) I was again stuck with no car and the end of the rental looming. I called Hampden again and spoke with Brian. He informed me that my car was in line for paint and was not ready. USAA approved the rental extension based on that for a week. Then at the end of the week, here we go again. USAA had reached the end of what they could pay for a rental without supplemental information. We again called on conference to Hampden and spoke with Brian. Not only was Brian not helpful he was rude and obstructive. He proceeded to the tell the adjuster that he wasn't going to argue repair time with her because she didn't know what she was talking about and my car was in line for paint. The adjuster responded that she has been in the business for 20 years and she understands how repair shops work. The conversation devolved from there . Needless to say, there was no resolution and the call ended badly. So badly in fact that the adjuster called me back and recommended that I report them to their corporate office, unfortunately, there isn't one. At this point, my 2-week repair was at 7 weeks and they could no longer justify a rental car. A week went by, now without a rental car and again I called Hampden expecting my car to be finished, after all it was in line for paint a week ago, surely it must be done by now. This time Mike fielded my call. My car still wasn't done and it was still in line for paint. When I inquired as to why my car sat for a week waiting for paint since I was told the same thing a week ago, Mike explained that they have 60 cars on rotation there. Some of those cars have been sitting for months waiting for parts and when those parts come in they get pushed to the front of the line further delaying my repairs. To his credit Mike did offer to pay for a rental vehicle and did cut us a check at the end. My car ended up taking an additional 2 weeks for a total of 9 weeks! For a drivable, minimal damage repair. Do they do good work, yes. Is it the most frustrating experience you will ever have, also yes. Hampden Auto body is like dropping your car into a black hole. Whatever they tell you for a time estimate is a lie, multiply it by at least 4. Don't expect them to work with the insurance company paying for your repairs. They blatantly refused to use the USAA online document submission system and refused to send the paperwork to justify extending the rental. Expect Mike and Brian to be condescending, obstructive and thoroughly unhelpful. I cannot recommend them less. There are plenty of good repair shops in Denver that are better organized, customer friendly and courteous read more

had my 2017 Huracan in for getting g rear ended, Giancarlo and Mike were great to work with. they provided me with updates on parts and matched the paint perfectly. I've recommended them multiple times and friends and family have been pleased also. read more

My experience with Hampden Auto Body was superb. Mike, Giancarlo, and Brian all communicated with me at various points in the process and were all friendly and had solid direct answers with any questions I had. Towards the end of the process my insurance was not helping me and Brian went above and beyond to communicate with representatives from my insurance company and took care of everything for me, ensuring they paid their part in full! They had my VW 37 total days which was a lot, but they made sure to communicate from the start that it is a very arduous process with many opportunities for them to find additional work to make sure my car was like new at the end, which it is! They even sent my car directly to VW to have their trained technicians double check all electronics and sensors! They also took care of a minor cosmetic alteration that I requested. Not once did they make me feel like I was on a different tier of importance because I had a Volkswagen and not a $150k+ exotic! Extremely professional, kind and their work speaks for itself! I cannot recommend Hampden Auto Body enough! read more

Hampden Auto Body - Body Shops Near Me - Englewood, Colorado

My car ultimately ended up being totaled, however, I have nothing but positive things to say about my interaction with Giancarlo, Mike and Brian. They were incredibly kind, honest and professional. They took the time to explain everything to me and give me advice when I asked. I feel confident that they would have done a wonderful job if my car were repairable. I would absolutely recommend them, refer people to them, and use them in the future if it's ever needed. Giancarlo, Brian and Mike - I can't tell you how grateful I am for you making a stressful situation a little easier for me. Thank you so much!! read more

This is the worst place to do business, a complete rip off artist!!!!!! I took the my vehicle to Hampden Auto body out of choice, because I have the right to take it where I want, probably the worst decision I have ever made. They took over a month and half to do the work, the insurance company said the work should have been done in 2 weeks, I kept calling to see when the truck would be done and they kept saying they are waiting for parts, little did I know that they are trying to double charge and the insurance company realized that they are double charging and said that they will not pay their bill. Weeks later I paying out of pocket for for the double charges that the insurance won't pay and Mike is telling me I have to pay $2502 to pick up my truck or he will start charging me storage. I should have to just pay my deductible of $500 and be on my way, instead I get a $2502 bill and I have to pay $600 for rental car overage cause they took for ever. Bad business, Mike if he wasn't the owner should be fired for the worst customer service but he can't be fired so everyone should just avoid this company because he is a terrible business man. read more

I cannot recommend this shop. I brought my truck in for some substantial work ($8000+, that I paid as cash). I was treated like an after thought, in my opinion because it wasn't a "Lambo" or a McLaren. They had my truck for a month and completed 1 of 3 projects on it. They were unorganized and any communication was initiated by me (no updates). When I picked it up the first time, there was garbage in the bed. They had pulled my truck into their tiny, inconvenient parking lot and parked it near a McLaren. They told me to be sure to not hit the ultra expensive car. I thought that was pretty disrespectful and dumb, as they were the ones that parked there. Then I noticed that the clear bra on the roof above the windshield was woefully inadequate-- it was 4" wide and didn't wrap to the glass, so the front edge would be rock chipped in no time if I left it. They gave me credit back, but I still had to pay another shop $50 to remove their job. The other shop had no issues wrapping the front edge and putting a strip more than 12" wide. I had to bring it back another time for them to finish the other 2 projects. One of these was understandable but it was obvious the other had been overlooked while they had the vehicle for the first month (How does that happen? ) I had to bring it in a 3rd time because the rear window they had installed was leaking water into the cab. They tried to fix it, but were unable too (incompetent help). Months later, I am still dealing with problems from their work, and finding new deficiencies. I will be getting another new rear window, because they overtightened some nuts on the frame trying to get it to seal, and the bolts snapped. I wasn't going to put this review out there, but since I keep finding issues, I must. I will say I liked Giancarlo, he tried to be considerate. The other staff was not too great. I got the impression that some of the people in charge were somewhat arrogant listening in on conversations (I was in the waiting room) The last time I drove away, after spending a couple of hours there to try to help diagnose the window leak and wait for them to fix it, they were outside ooooohhhing and awwwwwing over some overpriced sports car. Nice. They never said they wouldn't keep trying to fix things, but I figured I would find someone more competent. read more

Integrity. Honesty. I have taken multiple vehicles to Hampden Auto Body and each one has been rewardingly repaired. Mike and Brian are professionals and have been in the business for many years. At other places, this may be coded language for cutting costs or not advancing with the times; not with this company. Mike invests in quality employees, like Giancarlo, and his shop employees are knowledgeable and seek to make your car the BEST when it leaves. Mike takes the time to inform his customers and always has their best interest in mind. He works hard and it shows in the quality. read more

Poor customer service. Talk about business walking through your front door. I stopped in today and I see two guys sitting in front of their computers and I say "hi can I get an estimate on my bumper?" The one guy says "do you have an appointment? I say no and he basically says that is what I need to do. SO I won't be coming back because two guys who are sitting on there butts can't take ten minutes to give me an estimate does not deserve my business! I just left a place down the street called "Green Tech Auto BodyShop" took ten minutes out of there day to help me and the guys was super nice. And don't get me wrong I work in the hospitality business and if they seemed to be busy I could understand, however no other guests were present and their phones were not ringing. It was also the guys demeanor, a little arrogant. They should list "by appointment only" if this is the case on their Yelp profile. ------- Appreciate your reply however someone could have asked if I wanted an appointment when I was standing in your front door without hesitation -it is as simple as that. Poor customer service that's all! Take care. read more

I had recently taken my car to the auto body shop to get the front and back bumper replaced. As well as the bracket for the front radar distance sensor. It's been in their for 6 weeks now. I was told it would be done on Wednesday the 4th it is now the 6th and I was just informed that they didn't install/ fix the bracket that hold the bracket, And that they would need to take the front bumper and the car apart again to install it. I spoke in the phone with some guy where I told him I was upset about this and why it wasn't caught when the car was already apart. The employee then started to get loude/rude over the phone. Customer service over all was not good at all I would not recommend taking your vehicles to this shop!! read more

Giancarlo and another young man were so kind and professional. They took care of my daughter's car promptly and gave me options on how to fix problems. I highly recommend this shop. They're fair, professional and prompt. Thank you, Elizabeth Sartor read more

A family owned and operated local business with almost 30 years of experience that has thoroughness, competence, integrity, communication and high standards. I fully endorse and recommend this awesome company! I called around a few places after our Honda Element was hit, there was pretty substantial front end damage and we knew that it had to be fixed right. I called Hampden Auto Body on a Friday afternoon and was sold, and after speaking with Brian about their procedures and what we needed, not even 2 hours later he had someone to our house and towed our vehicle to his shop. Thoroughness, when inspecting the vehicle, they were careful to replace everything that needed to be, making sure it's done the correct way. Bonus points: they are Honda certified (one of the few in Denver), and as far as I know they are Acura and recently Mazda certified too. Hampden Auto Body had great communication with me. Brian would keep me updated with their progress with phone calls/emails on a regular basis. I had to sign some paperwork so he suggested I come in, that way I can see their operation and he could explain to me everything they were doing to our vehicle and why it was going to be better than it was before the accident. He knew exactly what needed to be done, with clear explanation and the body shop is clean and organized. When it was all said and done (on the date he said) I went to pick it up, Brain again, went over everything they did and it looked brand spanking new! Fully detailed. They have a lifetime warranty on all of their work for as long as you own the vehicle and am positive they stand behind 100%. Our Element drives awesome and there isn't any indication that we had ANY major front end damage. More bonus points: We were having some issues with the insurance company and Brian took care of everything for us. Making our lives easier. If you want to roll the dice with other auto body shops around Denver, go for it. Personally, I'm taking the safe bet. I am recommending Hampden Auto Body to everyone and anyone that needs body work done on their vehicle. read more

My beautiful Infiniti was rear-ended and I wanted it to be fixed right. My dealer recommended Hampden Auto Body, as it is Infiniti certified. I am SO glad that I went there. They made certain that my car was fixed correctly, negotiated with the Insurance company, and everything was done to my complete satisfaction. They even fixed a couple of parking lot dings while they were at it. I truly hope I never have reason to get my car repaired again, but, if I do, there is no question where I will bring it for body work--Hampden Auto Body. read more

A NO BRAINER! These guys are experts at all things automotive. Brian, the general manage, is one of the most knowledgeable individuals I've come in contact with on the terms of autobody. He has the ability to diagnose an issue, correctly quote the repair at a fair price and produces A+ work. Overall, I'm extremely happy with Hampden Auto Body and highly recommend anyone else to check them out. read more

I was referred to them by a dealership. That right there is a huge vote of confidence! Friendly & helpful & most importantly. DID A GREAT JOB! Nice to see in the collision repair business. read more

I took my GMC Sierra there for bodywork on the left side after it was damaged. I spoke with Dave about the damage and let him know I am quite picky about having work done on my personal vehicles. With his reassurance and the great yelp reviews I agreed to have my truck done there. I just picked up the truck today and I am writing this review to let everyone know I made the right choice. The work is spot on and was done in a timely fashion and with great communication throughout the process. I am a professional mechanic and have been in several bodyshops over the years. I was given a tour of the shop and hands down it is one of the cleanest most organized body shops I have been in. Thanks to Dave and the whole crew for the great work. read more

I've worked with Mike at Hampden Auto Body on four separate occasions, and each time has been an amazing experience. They keep you up-to-date throughout the entire process with emails and phone calls. They work seamlessly with the insurance company. And most importantly, the finished vehicle looks amazing. I've brought vehicles in with major rear end damage, hail damage, side swipes and minor dents/damage. It honestly looks as good as a new vehicle every time. The service is amazing, and the staff is unbelievably friendly and professional. This is the only place I'll take my vehicle to for body repairs!! read more

Hampden Auto Body did a terrific job repairing our Infiniti QX60. It was done quickly, perfectly, and the staff could not have been nicer or more helpful. I give them the highest recommendation. read more

I recently side swiped my brand new car against a concrete pillar in my parking garage. Needless to say I quite upset. Mike Ross and his staff were not only a joy to work with but my car looks brand new again. I also like that they are family owned and operated and they were very safety conscious during this time of Covid. I would not hesitate to recommend them to a friend or go back if something else happens to my car. read more

I was referred to Hampden by the dealership and recently had the car repainted. On the first visit, Mike Ross gave great feedback and a detailed explanation of what kind of work would be involved. They also handled all the processing through my insurance company, making the process very easy for me. During the repair, I received constant feedback both by phone and email. The end result, the car looked great, all the way around. Very professional and probably as close to factory as I could expect. I did have a couple questions after the work. No problem, they went above and beyond to make sure all my questions were resolved quickly. It's now several month's later and someone has backed into my car. Back to Hampden, I'm a repeat customer. read more

This is the best body / repair shop I've ever worked with, and overall one of the best businesses as well. I worked with Mike and Brian, they were incredibly communicative and responsive, flexible, and their team did great work on fixing some door dents, paint scratches, misc. items as well as a full detail. Price came in right on the estimate (and I think they did some extra work beyond for which they didn't charge me). Highly recommend this business. Terrific experience. read more

Excellent service and very friendly staff. Giancarlo is awesome. They estimated the repairs on my car and the final invoice was significantly lower by almost 30%. Very prompt service as they returned my car in 4 days while other body shops (recommended by my car dealer) estimated anywhere between 10-30 days. Keep up the great work ethic. read more

I was referred to Hampden Auto Body by multiple friends and associates. After doing some research and seeing the reviews and accreditations of the shop, I decided I would give them a try. I had to wait 3 months for an appointment, as it was the busy season for them. I went in for the first estimate as soon as I could. After getting the first estimate written up, I did have many questions. I eventually got in touch with Mike, as the previous employee I talked to was no longer with the company. Mike was extremely helpful, informative, and knowledgeable about any questions I had. I also had a second estimate that was for other repairs not related to the first. They assisted in both, as the first involved my insurance company. They also handled the rental vehicle, as insurance had to pay for it. While my vehicle was in the repair process, I received update emails as to the progress of repairs. I did have to stop by to retrieve some items out of my vehicle, and was walked through the damage to the vehicle piece by piece. I had requested to have all OEM parts installed, and they made it happen with the insurance company. The entire repair process took 2 weeks, from drop-off to completion. After getting my vehicle back, we did a quick walk-around and finished paperwork. It was my mistake that I did not look at the work closely at that time. Later when I was home, I started to inspect my vehicle closely. Turns out, there are numerous chips and imperfections in the NEW paint work. The paint work was on brand new OEM parts, as there was nothing to strip or paint over and no imperfections to begin with. All of the sections painted have "orange peel", and there is a section where there is noticeable "running" of the paint. On other parts of the vehicle, that were to be "blended", there are chips and imperfections protruding from the blended sections. On the front of the hood, which was new OEM and unpainted, there are 2 large drops of clear coat hanging off, and running of the clear coat. There is a similar drop of clear coat off the side of the new bumper. Underneath the hood, there was a sticker that was just painted over, and is now peeling up from under the paint. Lastly, there is a section of the bumper, close to the fog lights, that did not receive any clear coat. I didn't expect a 5-star, show quality paint job, but the paint work turned out mediocre at best. I am very upset that a window switch bezel, that was loose, was "fixed" with glue. I knew that it was previously broken, and it was nowhere in the estimates or in any agreement that it would be addressed or touched. It was set to be replaced by myself when I got my vehicle back. I was never consulted with or asked if I wanted it "fixed", in which I would have declined. There was not a single drop of glue anywhere in or around my vehicle before now. I now can't remove the bezel, as it is now glued directly to the armrest, and there is glue coming out from under it, that is visible. The use of glue and not asking if the repair is wanted, is something I'd expect from a cheap and low quality shop, but not Hampden. In addition, there are zero fender liner retainers, where there were previously. Before I sent my vehicle in, I inspected these, as there were 2 per liner. There is now zero, where there are many empty holes for retainers. There is also a retainer missing on the underside of the hood to hold the "shield" in place. There is now a section of that shield that is unsecured and loose, that moves with the incoming air. It seems that something as minor as plastic retainers should not be a problem, but they were not reinstalled or replaced. On the right side of the vehicle, that the insurance company was paying to fix, the old scratched up and damaged trim panel was reinstalled as is. This should have been replaced or repaired as it was part of the insurance claim. It was not repaired or replaced. I now have a decent looking door with a scratched and damaged trim section which could have been repaired. The shop also allowed me to reclaim my old parts, but did not provide all the pieces to my grille assembly. Without the second piece, I cannot repair my old grille to practice, or have a backup. I am very particular about my vehicles, and everything that happens to them. I had approved everything in the estimates, but nothing extra or not included. There is a reason I paid more for OEM parts, walked through the damage on the vehicle, and talked closely with Mike. I understand that the shop has to keep their costs to a minimum, but it should not sacrifice quality. If money was a factor of quality, I would have been willing to pay more for better quality. But when I am provided with a quote, it is implied that I will receive quality work for the price the shop has requested. I do not believe that the workmanship was that of a several thousand dollar price tag. read more

Hopefully, you will not have to get your car fixed after a storm or wreck but this is the place to go. I took my car there because they were recommended by Triple AAA. I received outstanding service from the owner Mike Ross who made sure we were completely satisfied with the work done on our car. Mr Ross even drove us to the light rail station and picked us up to complete the work on our Mazda 3. Our car looks impeccable and highly recommend this shop. read more

The detail and professional service was exemplary. Kept in touch with me regarding schedule and made sure everything was done on time and on budget. They are the BEST place to go by far! read more

great shop right here!! we had extensive hail damage ,and auto body damage to our f-150..first off let me say how we were treated and accommodated with the best service expected!! although the entire process took a bit longer than we expected , this was well worth the extended wait!! the company and staff worked well with the insurance company handled the rental car extension with grace, this was a flawless experience .. our truck was returned to us in mint perfect condition, not a bit of disappointment ...i would highly recommend this family owned company..they take great pride in the work they do, the staff is exceptional with customer service, all in all a great company to trust your auto body work to... thank you mike ross.... read more

I've had the misfortune of being in several accidents in the past few years and have been to a couple different auto body shops that have done questionable work. I was very pleased to stumble upon Hampden Auto Body. My last incident ended up being a lot of work so I was expecting to be without my car for a couple weeks from my past experiences. These guys had me in and out in less than a week and even helped arrange for a rental car. They were quick and did a great job, Eric in particular made sure everything was done perfectly! No complaints here. Plus, they are a family owned business, cant help but love that! read more

Hampden Auto Body deserves a major shoutout! I hit a deer one evening coming home, which totaled my front end... I was referred to Hampden Auto Body by Mike Ward Infiniti. My Infiniti was towed to their body shop and they assured me that my car would look good as new once they were done... and they met EVERY expectation of mine when I received my car back! The gaps are perfect and blending of the paint was outstanding and you can't tell it was ever in an accident! I would highly recommend them to anyone, especially with an Infiniti! Mike and Brian took great care of me and their customer service was wonderful! Thanks Hampden Auto Body for getting my baby back to me looking good as new! Bravo!!! read more

Total lack of communication while my car was in the shop. They never once called me to update me. I had to call every few days to see what was going on. Repair seems good, my car is not falling apart at least, but I really have no way to judge the quality of their work as it is not my area of expertise. Nearly 2 mos. after I got my car back Mike calls me and leaves a completely unprofessional voice mail threatening to send me to collections because the insurance company made a mistake and I owed them another $500. He went on to complain about my insurance company, as if I have any control over their behavior. Bad experience. Really have a bad taste in my mouth over their lack of professionalism. read more

I have gone to Hampden twice now with my new 2009 G37 Infiniti, which had front bumper scratches, a back bumper dent, and dents in both front doors. They have done a great job making my car look like new, and were very reasonably priced. Also like the fact that they took the time to explain the work they do. Would recommend them to anyone. read more

First of all-NEVER take your vehicle to SAMS AUTOMOTIVE! After a custom chop shop butchery job i finally took my vehicle to real professionals. From the moment i arrived at Hampden Auto Body I felt at ease. The owner Mike Ross assured me they could fix everything that was done wrong to my truck. I would like to state that the level of customer service was unreal. Mr. Ross let me know that he would personally handle all the communication with my insurance company. Which he did and I wasn't bothered with any of the details. He gave me a tour of his shop and made me feel comfortable that they were doing only quality work down there. Once they got the ok from my insurance company, they only took a few days to finish a ton of work on my vehicle. I was so pleased with the outcome. My truck looked brand new. The work they did was impeccable. It was real nice to have email updates with the status of my vehicle. It felt as if they cared and kept me informed and updated with the progress. Its nice to walk into a shop and one of the owners is sitting up front and greets you. You get a real sense of a family owned and operated business. With great confidence I recommend everyone to take their vehicles to these guys to work on. Its such a huge headache when things happen to your vehicle, but its nice to have a company with that level of service and care put them back together for us. A big thank you to the family down there at the shop. You have a customer for life. (Well lets hope i dont have to go back that often!) read more

If you are looking for a great body shop to fix your car and fix it right ..these guys are the best hands down !! We have had bad car luck in the last 4 years and used them 5 time on 2 cars (Mazda Speed 6 and a Ford Focus Hatchback). 2 of 5 times were collision damage. Each and every time the work is impeccable and car returned like brand new. Their paint less repair guy is AMAZING!! Mike Ross & Antonia were always incredibly patient and helpful. They makes sure its done and done right, EVERY TIME! Kudos to your entire team Hampden Auto Body. We couldn't be happier ! read more

When your looking for auto body repair and are concerned about a business you can trust to keep the customer first, contact Hampden Auto Body. They are especially aware of how to work with insurance companies. They have been locally owned for decades, conveniently located and honest. You will be in good hands. read more

I would not recommend them. They said the entire duration for my hail damage repair would be 4 to 6 weeks and it took 3 months. It was 5 weeks in a row of "next week" as well. They were very nice, but that was more than frustrating. The quality was fine from what I could tell, but now there is something rattling in the tailgate as well. I won't be going back. read more

Hands down the best body shop. Mike Ross is extremely thorough and professional. He and his company are efficient and their work is exceptional. I highly recommend them! read more

OUTSTANDING SERVICE FROM PEOPLE WHO CARE ABOUT YOU AND YOUR CAR From the initial consult to a challenging insurance situation to the finished work, Hampden Auto Body (HAB) did a phenomenal job on my car. This is a family-owned shop that's consistently ranked as one of the top body shops in Denver for a reason. They pride themselves on delivering top-notch customer service, and that's exactly what they did for me: - When I called HAB for the first time to ask about the general repair process, it was just after the shop had closed for the day. But Mike Ross, the owner, patiently answered all my questions and explained what my options were well after the time he'd normally have gone home for the day. What's more, he didn't pressure me to bring my car in to his shop--he just wanted to help me out. He was genuine, knowledgeable, and laid-back. - Mike worked with me to understand my financial situation and what would be the best solution to repair my car. - Mike did a great job in handling the inherent challenges with the insurance company to justify a supplemental check that they issued to meet my repair needs. - Mike persistently searched for quality replacement parts at good prices, with an emphasis on safety. - Mike's team did high-quality work! My new bumper and trunk looked fantastic and like-new, making me proud and excited to drive my car again. - Mike's team went the extra mile in a few notable ways: (1) In repairing my trunk, they gave it an extra two coats of paint, which will prevent the original silver color from showing if the trunk gets lightly scratched in the future. (2) Much to my surprise, they fully cleaned and detailed my car really well--rust stains that I didn't think could come off were gone, the wheels and hubcaps looked like-new, the inside was vacuumed, the windows were spotless and streak-free, and the interior smelled nice. - Mike's team pays attention to detail. For example, when reattaching my rear license plate, they replaced the existing two screws I'd been using since I bought the car in 2005 with four brand-new ones. It was a little thing that said a lot about how they run their business. The best part about my experience with HAB is that because of their efforts, I was able to keep my car without it being totaled or having to pay out-of-pocket to fix it, which was vitally important to me because I wasn't at fault in the accident. And HAB didn't just restore my car to its former condition, they ended up upgrading it with the parts they used and the quality of the repair work they did. I couldn't be happier with the level of care and professionalism HAB showed. Should my car ever need work in the future, I know who'll be fixing it. read more

These guys are professionals and are certified to work on Infiniti's. My car looked like it rolled off the factory floor after my accident. Mike and the team there are ultra-professional and have a real process (unlike many others) that allows their cars to move through the repair process in a logical and efficient manner. They worked closely with my insurance company and ensured no one was cutting corners on my replacement parts. I would highly recommend taking your car to them. read more

My car ended up being totaled by the insurance company so they didn't do the repairs but in the process of assessing the damage they were great. They were always upfront, honest and took the time to explain everything to me. I feel that if the car was repaired they would've done a great job with that too. They are a bit backed up but worth the wait. As one of the insurance adjusters said - he knows all the shops in town and while there are plenty that can get you quickly those aren't the one's you want to take your car to and then complimented their quality of work he's seen in the past. read more

I had my car taken there after a accident. I can not say how there work is due the car eventually being considered a total loss but their customer service was awful. I would be told we will call you back and I would never receive a call back. They were rude and unhelpful when I had questions. The customer service was even worse once the car was considered a total loss and they would not be making any money due to not working on it. read more

Mike Ross and his team are one of the most hard working, caring, honest, professional, and efficient group of people I've ever met in my LIFE. I'll honestly say it was a blessing finding them after my car accident a few years ago. Mike dealt with my insurance as he repaired my car-while I recovered from my injuries with complete peace of mind. And now, a few years later, needing other minor repairs to my brand new car-Mike & his team showed me the same honesty, care and hard work that they did a couple of years ago. They took SUCH good care of me, and I will forever be grateful to him, his family, and his amazing team. Hampden Auto Body's philosophy and work ethics is a standard of genuine excellence that every business should look up to and strive to accomplish. They work with such diligence, care and organization. Their passion to help, and the pride that they take in their honest hard work, shows from the minute you walk into their office till the friendly handshake they give you when you leave. My entire experience with them has been nothing but pleasant and delightful. They are truly a gem of a team and a family. read more