These people do not communicate with one another--even within their own departments. They tell you they have openings, but then another agent says they don't. I came in for a warranty repair, which they said they could do. Fast forward to showing up, and now it must be done at the original dealership. Ineptitude all around and a huge waste of your time. read more

Services was fast and done right! They even sprayed off my floor matt's that were dirty I was given a list of things that were optional to get fixed (like daytime lights were one). Very cool people. read more

We came in from out of town to get our oil checked on a long cross country road trip. Kauther bent over backwards to get us in the next morning. We had such a friendly greeting from Calista in service, with constant helpful updates. On top of that, they told us appx 1hr and 45 min waiting and it was accurate. Cherry on top was that one of our valve covers was missing and they put a new one on without us asking. 10/10 read more

I recently purchased a Taos, and Gabe made my experience 5 stars. He was not pushy, very knowledgeable, and listened to what I was looking for. Once I decided on a vehicle- I was able to get through the paperwork process very fast. It was a seamless process and the entire team was great. But have to recommend Gabe! Thank you! read more

If you have VW and your door regulator and motor is broken they will give you 45 days later service appointment for 2 hours job. Even if you purchase parts from them and if parts in your hand. Otherwise you have to drop your car entire week and rent a car to go work is another $2000. We have 2 VW . One is 2 years old electric and other 12 years old planning to get a new one this year now I am thinking maybe this is not a good idea. I really wanted to use their services because I am happy with them but they tight my arms with their "service people shortage " last 2 years. read more

Drove in here checking out the SUV's they had. The team here at Tynan's was excellent. Thank you for treating us kindly from the moment we drove up. Corey was outside to greet us from the moment we parked. Inventory is a little low because of supply chain issues, but that didn't stop the team here from providing excellent customer service. Special thanks to Cory for all his help and Chris for getting all of our financials setup to make this purchase seamless. We came into Tynan's to test drive some vehicles, drove out in a new beautiful vw. Thanks, Tynan's team! read more

Inexplicably no one seemed to be wearing a mask except one guy. Why, in this day of COVID would all of the employees of a business not be wearing a mask. Even a woman in a small office deep in conversation didn't have on a mask. Also- taking the mask off to shout into a phone then putting it on doesn't count. The room is already full of virus. Will never step into this business again. read more

Just went to Tynan's for the first time for an oil change. Not only was it very easy to book an appointment online, it was easy to drop off my car too. My receipt says Brian Williams was my service advisor so shouts out to him. The guy i spoke with when dropping off my car was also very kind and sent me a list of all the maintenance I needed which is what i requested. Paid over the phone also which was easy and the cashier was kind and thorough and honored the online coupon. I was also able to pick up my car around 8pm after service has closed. I went out to my car and noticed that they had done a very good job cleaning the entire exterior they also washed all of my windows including the insides! The service at Tynan's was bomb and i will happily bring my car back! read more

Tynan's Volkswagen - receipt - Auto Repair Near Me - Aurora, Colorado

STAY AWAY. we bought a brand new 2020 VW Tiguan in June they called us the next day and they said they sold us a car that belongs to service and we need to go back and pick up another car with same options. we bought the car and we rarely drive it due to working from home after 3 month the car started to smoke and make weird noise we took it back to service and they kept it for 2 weeks. they changed the compressor and tensioner and called e to tell me my car was ready. i went to pick up my car and it died right in their parking lot. service tech told me he is not even sure what's wrong with this car anymore. i talked to sales manager and he said there is nothing they can do and they gave me VW customer service number to deal with and they accepted no responsibility. read more

We sold back our newer Touareg TDI and decided to upgrade to a BMW X5 (highly recommend both cars), but kept our son's Touareg because Emich takes such good care of us and cars. Tom McAllister is, hands down, the BEST person to go to in service. He is a true asset to the dealership. read more

Had an incredibly positive experience with the service department. Tom McAllister was the service manager who handled my repairs. He was extremely polite, provided excellent communication each step of the way, and most importantly- the service team fixed my car! After two failed visits to another dealer, I walked in here a skeptic. Gave Tom my back story of oil leaking repeatedly all over the engine of my Golf with a mere 17k miles. Turns out I had not one but two leaky gaskets- the second wasn't found initially, but the team located it after repairing the first and were able to order a replacement part before returning the car to me. Great persistence to actually fix the problem! I wish I knew the name of the techs who worked on my car so that I could thank them directly. This will definitely be my go to place. Thank you Tom and team! Special thanks also to Mac for shuttling me from the dealer to work and then back again so I could pick up a rental car (provided by Tom while they worked on my car- thanks for that too!). read more

So I hadn't heard a lot of good things about Tynan's when I first moved to Colorado 6 years ago. I had a 1997 Jetta at the time. I ordered a set of rubber floor mats from the parts department here and wasn't really impressed one way or another with the service; so it took me until about two weeks ago to return. Honestly, if it wasn't for a particular used GTI they had on the lot I doubt I would've been back at all. Now I can say I'm almost regretting it, even though I love my "new to me" car. The quick break down of my experience is that after my initial visit I have had to return three times and I have to go back for a fourth time still. :-( First was because my car was a certified pre-owned, but the paperwork was mixed up with another car; so the inspection had to be redone. Second was to pick up the car, but they didn't have my spare keys. Third was for the spare key which wasn't synced to the car, but the service guys had gone home. So now I need to go back for a fourth time to get that squared away. During my initial visit when I met with the guy in finance to get my loan squared away... My name was misspelled on all the docs. Needless to say my loan is misspelled with the bank and I have to jump through some hoops to fix that. Sarah, the sales associate that helped me, was very friendly and apologetic about the situation. But it gets to the point where enough is enough... I just want to be enjoying my new car not cleaning up your mistakes. read more

This review is for SERVICE DEPARTMENT only! I took my car in back in February because it was overheating. It turned out the water pump was broken. The service department got it fixed and from that day, my car started rattling at random times during start up. We took the car back but since the car did not rattle every start up, they claimed to not know why it happened. We were moving out of state the week after so after a few try and got the "idk what's wrong", we decided to go to another mechanic when we arrive at new destination. We recently took the car to jiffy lube for oil change and the guy there (prob not even a mechanic to actually fix the car) detected the problem right away. The fan under the hood had lost all its screws. It was also severely damaged. He suspected it was the dangling fan hitting the sides that made the shaking movement and freaky sound. It had never happened until we took the car to Tynans!! How do you take the car apart and not put it entirely back on? Weren't you surprised that there were EXTRA SCREWS laying around?!?! Now the car rattles every time we start and sometimes during driving. It is going to cost us more to fix it now, thanks Tynans. read more

Save your hard earn money and time don't even go here. I took my car in multiple times for the same issue that they couldn't seem to fix then each time it would just get progressively worse. They even failed to tell me that my fan was pushed into the radiator. I found this out when I took it to another mechanic who lifted the car up and showed me. Also they put over 160 miles on my car. I will never do business with them again. They just want to scam you out of your money. read more

I purchased two Jettas from them in 2012 and would not recommend them due to after the sales behavior. After the signing of the papers my spouse decided she did not want the extended warranty. They said no problem and just give them a few days to due proper paperwork and refund the money. That was the last time anyone would answer her calls or speak with her. She did not curse at them or anything, but they simply did not want to give the money back which was several thousand dollars. This was the third car I had bought from them (had a 2010 Scion XB also). I have purchased four new cars since then and would never, ever purchase from them and tell everyone about the experience my wife had and how they kept her money. The finance department is horrible at this organization. My last four cars were purchased at a Mercedes dealership and Cherry Creek Dodge. At one time I was thinking of buying the CC, but went with a Benz due to my experience with that dealership. read more

Bought Passat about a month ago - I worked with Robert during my purchase - he helped me find the exact car I was wanting - this was by far my best car buying experience - no pressure / aggressive sales tactics - respectful of my time - read more

Tynan's Volkswagen - Auto Repair Near Me - Aurora, Colorado

This was the first time I used Tynan's for service... I took my 2004 Touareg in for an alignment and felt completely supported by the Service Writer Michael Cambell (sp?)... I scheduled an appt ahead of time and - unlike many experiences in the past with auto service providers - they were ready for me and the vehicle was serviced in a very timely manner. The waiting area, while nothing to get excited about, is quite comfortable and I was able to get online and get work completed while I waited. Before I left, I also spent some time at the Parts Desk with Josh Brown researching a solution to play music from my iPhone through my factory stereo... He was very helpful and I never felt pressured in any way. Thanks Tynan's :) read more

Had to wait over 3 hours for "express service". No excuse or reason why it took so long, just a shrug and a mumble about how sometimes it takes longer. When I got my car back it REEKED of cigarette smoke! Cashier was very rude and didn't care that the total was wrong. The service manager fixed it and reprinted out the papers, but the cashier tried to charge me the original amount and argued with me when I told it wasn't right. Again the service manager had to step in and correct her. I was thinking about upgrading, but this experience has convinced me not to buy VW or at least not to have it serviced here if I do. read more

I've been here twice. The first time was fine (they did recommend a lot of unnecessary repairs, but that's standard). The second time, they changed my headlights incorrectly (which should be extremely easy for a dealership), charged me for the non-functional headlight replacements, then told me that I had an electrical problem and would need to pay for a diagnosis. I took the car to another mechanic who was able to fix the brackets the Tynan's mechanic had bent out of shape so that the headlights would connect again. When I called Tynan's to ask for a refund for the headlight replacement that had 1) not worked and 2) caused a problem, they simply took down my number and promised to call me back. I called them once a week for about two months with no call-back before I just gave up. People are all very nice, but I will never go back for any service. read more

Great service department! When I first moved here a few months ago, called the other big name in town as my windshield washer wasn't working and I was going to the mountains. Was told they couldn't see get me in a for a while and acted like I was bothering them. Mike at Tynan's got me in a got it fixed! Went in last week for my 20k service, waited for my vehicle and it was done on time and right. Mike is great! Always smiling and willing to do what's necessary to ensure you're happy! The entire service department is a pleasure to work with! read more

I have been trying for a month to buy a car from this dealership. I saw the car on their own website at what I thought was a good price. I took a day off and drove the car, and decided to buy it. The salesman came back from his managers office, only to tell me that the best price he could offer me was 25% more. Yes the advertised price was a good price, but they wanted 25% more. Then I asked about the advertised lease price. That came back almost double what it was advertised for on their own website. I have received calls from other sales people asking if I still was interested. I gave them screenshots of the first car, and another car I would be interested in. I said I would be willing to pay the advertised price on either one. They are not willing to even talk to me about it. I thought there were laws against this type of behavior Lowell read more

Tynan's is officially the worst dealership ever!!! I get a payoff from them on Saturday. I let them know, I just made a payment online and they say, reduce the payoff by $265.43. That payment is still going through the system. The dealership I traded with goes to get the payoff and they try to increase the payoff with a fair market value plus fees etc and want to try to collect $915 more. I even got notification yesterday from Matt Shope's in finance that if VW tries anything that goes against this payoff quote, he will let the other dealership work with them so the added fees are not included and nobody is penalized. COMPLETE LIE. Other dealership got screwed. Made me feel like a fool for having them pay VW and TYNAN'S RIPOFF FEES. NEVER AGAIN WILL I USE TYNAN'S OR REFER ANYONE. 9 deals in 23 years. NEVER AGAIN read more

Got three different answers on what oil they'd use, one of which was dead wrong. Forgot to wash the car then blamed "car wash department." Did not vacuum car because "car wash department washed the vacuum cleaner and shorted it out." This is the crap I'd expect from JiffyLube, not the dealer, especially for $76.52. Oh, and they did not take my name so when I returned to fetch the car, they said "paperwork is not done yet" though I was called an hour earlier that it was done. Seriously? read more

Do not waste your time or money here. Service is terrible. They did an oil change and broke the dip stick. Could not diagnose my starter trouble under $250. My old VW dealership in VT blew them away in service and quality. DO NOT WASTE YOUR TIME HERE!!! read more

After being emailed by the service department that they would take care of all my service needs in my brand new VW, after my recent relocation to the Aurora area, I went in to this location and was also told they would take care of my car under the warranty. After leaving my car with them they called me an hour later and told me it would be x amount of dollars to repair because I didn't buy the car from them. Another hour went by and I was called again and asked if I could come back and drive my car into the shop due to none of their techs feeling confident in using an ignition interlock. Shotty customer service and to many people that had no clue what they were talking about, have seen this on numerous occasions and WILL NEVER USE THIS PLACE again! read more

Mike in service did a great job with our Tiguan. We needed a new tire and they got the work done faster than expected and everyone we dealt with was friendly and helpful. read more

Took my car in for a general 3,000 mile oil change using their buyer's discount (I just bought the thing). No discount. No cleaning services. No nothing. The staff was friendly and the lounge was ok but that was about it. read more

I never do these but the salesman I ran into at Tynan's changed my view on these online reviews. They weren't able to get me into a car but the Salesman there Mallan worked till there were no options left to help me out. Enviornment is alright but the Salesman there especially Mallan will always get my referrals. If you go there ask for him!!! read more

This place surpassed my expectations. The staff is very friendly and honest and the waiting area is simply fabulous. This had to by far the easiest service appointment I have ever had in my life. I would refer anyone to VW just on the service and kindness alone. read more

I have a beetle and I would never take it anywhere else except Tynans!! They are always incredibly nice, incredibly helpful and their prices are always competitive. I always enjoy talking to the various people who work there as they are all so friendly and it is always an enjoyable experience!! Thank you Tynans!! read more

I love Tynan's!! I went in for my service check-up and asked about my options on my lease. John Tynan met me and gave me my options, and there was a lot to decide : ) . Went home and literally emailed him everyday for 3 weeks asking all sorts of questions. He was very patient and professional with me. The service department is great too! I am now the proud owner of a new VW Tiguan! This is my 3rd vehicle with Tynan's. Thank you John and Jim Tynan. read more

Tynan VW just keeps setting the bar higher and higher! I had to trade in my beloved 2 door Gti as I needed a 4 door car for work. Chris Patrick went well above and beyond ANY sales person I have come across in so many ways. He was never pushy just professional and super knowledgable. The first thing he asked when I walked in was if I had been working with anyone else cause he didn't want to take any clients from his colleagues - this already put my trust in Chris. Chris also took me to their sister lot about 2 miles the road as he wanted to make sure I got the best option for my budget. If you looking for a new or used car I would highly recommended to stop by VW Tynan on Havana and be sure to ask for Chris Patrick Top class, thank you Chris read more

Told and scheduled for 2 hours, not only was I updated every step of the way, it was done in 1 hour, but even when I've been told 2 hours, it was done in 2 hours. Also, you should see the lobby, there is a TV screen that displays your vehicles up to date information by the minute. read more

I've been taking my 2003 Passat to Tynan's for service for more than 3 years. They are professional, thorough, and respectful every single time. I have come to know what to expect as far as how much time I will spend there, but for the sake of new customers, I might suggest changing the name of your "Express" Service to simply No Appointment Oil Service. I recommend Tynan's to everyone looking for VW service. read more

Excellent service special from Michael Campbell they took my car and I got it back the same day in few hours without an appointment ! Very satisfied with the service and with Volkswagen ! read more

I negotiated a price with internet sales department on a new Volkswagen and then went to the dealership to test drive it on a Thursday. I got passed to a different sales person and he gave me a price about $2k higher than I had negotiated. In addition, I was offered almost nothing on my trade, due to a repair that I was aware of. The salesman quoted about $1,500 more for the repair than I had received from another VW dealership. I already felt like the sales guy was trying to take advantage of me, so this just made it worse. The price and trade got worked out so we decided to buy it. The new car needed a repair before we could take it and I was assured that it would be ready by Monday. Monday afternoon at 3:30 I received a text stating that the service department needed to order a part and wouldn't be in until Thursday. I called John Tynan, left a message and got a call back from Service, guess John was too busy with other customers to call me himself. The service person I talked to told me he thought it would be ready on Wednesday. Got a call from service on Wednesday morning that the repair was done and it was going to get detailed. John Tynan then called and said it would be ready to get picked up by noon. It would have a full detail and full take of gas. My wife got there at 3:30; the car was not cleaned and the tank was empty. After another hour + the car was done. John's solution was to give my wife a key chain and coffee mug. Although Tynan's offered me a good initial price, the poor customer service and lack of follow through made this a terrible experience. If you are shopping for a new VW, don't work with Tynan's. the Manager whose name is on the sign outside is showing his staff how not to handle customers!! They overpromise and under deliver read more

All I can say is WOW what service! I recently bought a Certified Pre-Owend used Jetta from Tynan's for really good price and really really really good loan and interest rate. Had the car for a little under a month and the battery was dieing. I took it in to Tynan's service department and right way I got service. I talked to Tom at the service desk and they sent out a mechanic to test my battery, it was indeed dieing. Tom then told me the the COP warranty did not cover the battery, and then I was instructed my my dealer Kurt who was in St. Louis at the time (Fantastic person by the way) to talk to Denise, A few minutes later Tom came back and told me that the BRAND NEW BATTERY was FREE and installation was on the house. 5 stars are not enough in my opinion, Tynan's and there Staff deserve a WHOLE GALAXY OF STARS!! The best hands down service and commitment to there costumers I have ever seen. If you ever are wanting a New or Used Volkswagen, Hynda, or Nissan go to Tynan's in Aurora, CO. Thanks for everything Tynan's, Chris Gore read more

Tom takes good care of me and my 2001 vw.He tells me what is needed today and what needs to be soon. This keeps me awary of how well my vw is. While my vw is being repaired he offers me a loaner car or a ride home and back to pick up my vw. read more

Every time I go in to have my car servesed and I have something wrong. You go out of your way to get it fixed. Be for I leave the lot... And you all ways send me emails to let me know about my appt. thank you so much for every thing. I Love my new Jetta. Sheri Sturm read more

Terrible experience with the people in the service department. It took them 4 hours to tell me a fuse was blown. 4 hours for a fix that takes 1 minute, ridiculous. Also, I had to ask for the status of my vehicle twice because the employees were too busy playing on their phones and figuring out what they wanted for lunch to be proactive in helping their customers. Lastly, no complimentary car wash after my 4 hours of hell! Never bring your vehicle here. read more