I recently worked with Michael Troutman and the team at Nielsen Ford on the purchase of two new…read moreFord Escapes for our fleet, and I could not be more impressed with the experience. Michael located the exact vehicles we needed, coordinated the transfer from a sister store, and provided timely, pressure free communication throughout the process. He understood the requirements of a corporate purchase and made everything smooth and efficient. I highly recommend Michael Troutman and Nielsen Ford to both businesses and individual customers for their exceptional professionalism and outstanding customer service.

Had an appointment on Friday, (oil change) dropped off at 640 am when in at 300 pm wasn't done and…read moreguy couldn't even find my stuff. Service guy check the drop off box and key was still there. They said come back Monday so I dropped it back off ( not even a coupon for troubles) was to be ready by 3 still waiting at 4, the service tech was at a lose on who I was and what the status was. Normally I would give benefit of doubt or not give a harsh review, but they didn't seem to care. Not a way to win customers, just a side note $7.00 misc charge on the bill. There should never be misc charge on an itemize bill, if you do that to every customer that's a ton of money. NOT GOOD!

My compliments to Subaru of Morristown!! Again, with the fantastic assistance of salesman, Kostas…read moreMichalios, I was able to lease a 2026 Crosstrek Hybrid!! He went out of his way to give me a great deal!! Again, like what was done previously, Kostas spent 2 hours explaining all of the updated electronics in this new model. In fact, I was so happy with how the whole deal came together, I referred a good friend to Kostas & he leased a car from him also!! So, when you get there, insist on talking to no one else except Kostas!! He'll take good care of you!!

the catyalitic converter was recalled on my 2018 Forester. The dealer where I bought the car is…read morecharging me $221 because the 8 year old bolt is rusted and the can't get it off easy. The manufacturer pays for the cat, I pay for them to put it on. Ripoff.

First rate service. They handled everything quickly…read more You pay dearly for the service.

The service and accommodations are always top notch here. Julio is great to work with. The details…read moreto any service needed to my car are always explained clearly, along with the options I have available. I've been coming here for years and have not been disappointed.

Diana Lynn turned my dream car into a reality and raised the bar higher than I thought possible…read more Let me start from the very beginning. I called Diana on a Friday. Just a random Friday afternoon. I asked if she had the specific Z4 I had been dreaming about for months. I expected a polite "let me check" and maybe a call back sometime next week. That is not what happened. Diana went into action immediately. Right there on that Friday phone call, she started moving pieces, checking availability, and making things happen. She did not hesitate. She did not put me on hold forever. She just got to work. Before we even hung up, she took my deposit for my dream car. That moment was when I knew she was different. From that first call, Diana made it clear this was not just a transaction. It was an event. She didn't just help me get my dream car. She made me feel like I deserved it. Every step of the way, she stayed in constant contact. Not the kind of automated, impersonal updates you expect from most dealers. Real, thoughtful communication that made me feel like I was her only customer. I especially loved that she facetimed me to show me that beautiful San Francisco Red Z4 in the show room! What truly set Diana apart was her communication. She reached out to me regularly, always with a warm and genuine tone. She kept me informed about every detail, from order confirmation to production updates to delivery coordination. There was never a moment where I felt left in the dark or uncertain. In fact, I started looking forward to her messages because she made the whole journey feel like we were in it together. She sent me photos, vidoes and was doing so unprompted! And the friendliness. I cannot say enough about how incredibly kind and approachable she was. There was no pressure, no hard sell, no corporate stiffness. Just a real person who clearly loves what she does and genuinely wanted to help me. She celebrated with me when things moved forward. She reassured me when I had questions. She made something that can often feel stressful feel effortless and joyful. Now, here is the part that really shows you how far Diana is willing to go. I live in the South. The car was shipped all the way from New Jersey to me. That could have been a nightmare. Delays, miscommunication, hidden fees, damage in transit. I have heard so many horror stories. But Diana handled everything. She coordinated the shipping, stayed on top of the logistics, and made sure the car arrived in absolutely perfect condition. When that truck pulled up and I saw my 2026 Z4 for the first time, it was flawless. Exactly as promised. Not a single scratch, not a single hiccup. She even called me while the transport company was arriving in Jersey to ensure I knew it was loaded carefully! That is what I mean when I say Diana takes service to the next level. She does not just sell you a car and move on to the next customer. She owns the entire experience from start to finish. She treats your excitement and your investment with genuine respect. She goes beyond what is expected and makes sure that no matter where you live, you feel like a VIP. Because of Diana, I have made a decision that even surprises me. I will no longer use my local dealer, even though they are twenty minutes away and I have bought two cars from them. Instead, I will work with Diana every single time from now on. Even if that means shipping every future car from New Jersey to the South again. That is how much trust she has earned. That is how powerful a great experience can be. Diana Lynn reminded me that buying a car can be special. It can be an event. It can feel like a celebration rather than a chore. She treated me like a person, not a commission. And in an industry where that kind of authenticity is rare, she shines brighter than anyone I have ever worked with. If you are looking for a BMW and exceptional service, do yourself a favor. Call Diana on a Friday. Or a Monday. Or any day of the week. She will spring into action like she did for me. She will take your deposit and make your dream real. Drive to her. Ship from across the country if you have to. She will make you feel the way every customer should feel when they are about to drive off in their dream car. Excited. Valued. And truly taken care of. Thank you, Diana. You have earned a customer for life. And you have completely changed my standard for what great service looks like.

Great deal all down the drain because of a nasty interaction from the Sales Manager, Omar…read more I had seen a car online and had talked to Marc over the phone about the car. I made it clear I was specifically shopping for a car for a family member and would be flying in from Vegas specifically for this. Coming in after a long red eye flight, Marc the Sales Manager greeted me and my family well with open arms. They had the car all ready to go. We were then referred to Max, one of the sales reps, who was also very nice and patient. Nothing of note during the test drive, but my relative was not exactly feeling the car. We go around, test drive other models in their lot. Again, we couldn't be more appreciative of Max and Marc through out the process since my relative wanted to be as educated as possible before making a decision. A car is finally decided on by 2p thereabouts. A credit app was filled and pulled, and Max had notified us it would be some time to get the car ready to be delivered and the paperwork to be printed and signed. A great time to grab some food and recharge. By the time we come back, it's about 315p and time to call insurance, except the insurance company my relative deals with closes by 3p. Not great, but outside of our control. By 5p, we had exhausted all options to pick up the car since insurance couldn't be bound on the car. Marc had then sat us down with the paperwork. Going over the aforementioned deal and the numbers agreed upon, going over the financing numbers, and honestly being quite patient. My relatives then go into the finance office to again go over the numbers and the agreement. The finance manager understood my relatives concern of not signing until delivery of the car, he even went as far as assuring all the paperwork will still be there on Monday (since this deal is being done on Sat 2/28/25) and no deposit is necessary since credit was already pulled and filed with BMW Financial. All is well, we are about to leave, a bit disappointed we could not leave with the car, but we know we would have it shortly after the weekend. Just when we were about to leave and talking to Marc, big honcho comes by, I believe by the name of Omar. 540p mind you, 20 minutes before the dealership closes. He overhears my relatives and hears there is no deposit being made to "hold" the car. We made it very clear we would be back to Marc, Max and the finance manager by the next business day, Monday. He explains it is his policy to have a deposit made or else no deal. This is the FIRST of 6 times I have ever heard of this within the Open Road group (we purchased and referred quite a few people). I would understand a deposit if there is no guaranteed commitment such as somebody saying they like the price and "will be back," totally understandable. In our situation, a HARD CREDIT pull was made, numbers agreed upon, insurance policy in process, everything to show commitment to purchase the car. My relatives offered a $500 deposit to "hold" the car, and they were scoffed at. The manager said it must be AT LEAST 10% to make it worth his while and even blaming us for taking up Max's whole day entertaining us. Never have I ever been blamed to take up a sales reps time to DO THEIR JOB. Max frankly didn't seem to mind to take the time, even Marc didn't mind to make sure we were comfortable and not pressured, so I'm not too certain why that would be placed against us when all we want to do is go home and come back the following business day to pick up the car. The worst part was this manager was so disrespectful, he didn't only disrespect us, basically saying we are not trustworthy in coming back to sign and close the deal, but he disrespected Marc as well! Marc saw the conversation was escalating, and before he could even speak to deescalate and explain, this sales manager pointed his finger at him and said, "No Marc you do not speak for me!" Sir, I honestly feel bad for you if you feel like you "own" the dealership and can treat your colleagues in such a disrespectful manner. You just ruined a GUARANTEED SALE.

RARELY do I give 5 stars, but this establishment deserves it…read more All I was looking for was a weekend warrior inexpensive used car, I was a bit concerned as the inventory seemed to be very high end. The first thing I liked was in the advertisement, they included the VIN to make researching the vehicle easier. I found countless dealerships selling used vehicles that had once been leased, smashed to pieces, bought from a salvage dealership and put back on the market after a spit & shine. When we called the number of the advertised vehicle off of CL, a lady told us what dealership to go to and they would "bring it out of stock". We got to CarLink, it was busy but we were well taken cared of. The employee we did business with was named Victor and I strongly recommend you go and ask for him. We bought the vehicle on the spot after a test drive and countless questions, (along with a little negotiation), when we brought the vehicle to our regular mechanic a few days later in Queens for a once over, he was deeply impressed with the quality of our purchase. Victor took care of all the registration, title, temp plates, everything in a timely and efficient manner. I am a real person, this is a real review, feel free to message me. If you're smart, you will communicate with CarLink in Morristown, NJ and ask for Victor.

I purchased a 2019 Ram 1500 from CARLINK and, within nine days of ownership, discovered several…read moreissues that I immediately brought to the dealership's attention. Because I wanted an unbiased opinion, I paid an independent repair shop to perform a thorough inspection of the truck. Based on that inspection, I brought my concerns back to the dealership. The passenger-side exhaust manifold is leaking badly enough that exhaust fumes enter the cab. I was told the ticking was "normal for a Ram" and that the general manager, Robert, said his personal truck does the same thing. While I knew the truck had a ticking noise when I bought it, I was never told that exhaust gases could enter the passenger compartment. I didn't think much of it because they told me it's a normal thing. I also reported rear wheel bearing noise, play in the front intermediate axle, and an intermittent issue where the infotainment screen goes black when shifting into reverse. I was told the wheel bearing noise was "normal for a used vehicle." The only repair the dealership agreed to make was replacing two broken exhaust hangers at the rear of the truck. I paid full market price for this truck. I wasn't looking for a discount, and I wasn't expecting a perfect used vehicle. In fact, this was the first used vehicle I've ever purchased from a dealership because I believed buying from a dealer would give me more confidence than buying from a private seller. Instead, after paying for an independent inspection and reporting these concerns within nine days of purchase, I felt my concerns were dismissed rather than addressed. I expected a dealership to stand behind a vehicle when multiple mechanical issues including what I believe is a safety concern involving exhaust fumes entering the cab, were identified almost immediately after the sale. I gave CARLINK (Robert) every opportunity to make this right. If they choose to address these concerns, I will gladly update this review to reflect that.

A sincere thank you to Jackie and the Mavis Discount Tire…read moreteam I want to take a moment to sincerely thank Jackie and the mechanics at Mavis Discount Tire in Morristown for going above and beyond when I brought my car in to be serviced. My regular mechanic was on vacation, so I decided to bring the car to Mavis because I wanted to make sure everything was checked, especially after noticing a coolant leak and an issue with the temperature gauge. What they found was a leak involving the radiator. If I had continued driving the car without addressing the problem, it could have led to serious engine damage and potentially left me without a car. Joseph

In 2018, I was pretty disappointed when I found out that independently-owned and operated…read moreMorristown Tire shop that had been a fixture in town for over 50 years was closing and would be reopening as a Mavis Discount Tire. I'd had some bad experiences with Mavis at other company-owned and franchised locations. I'm knowledgeable enough about tires and auto repairs and have dealt with enough tire and automotive repair shops over the years to know when I'm being taken advantage of and upsold with a laundry list of 'urgent' repairs, but the crew at the Mavis Discount Tire in Morristown has won me over with their efficiency, honesty, and fair pricing. I recently bought tires for my SUV on the tire manufacturer's website and was able to book an appointment for installation at Mavis Discount Tire. The service at Mavis Discount Tire was efficient and straightforward. They honored my appointment, which isn't always a given, and got me back on the road in about 2 hours, which was pretty good for a Sunday morning. They didn't try to upsell me with any unnecessary add-ons. They gave me a fair price and a realistic timeline and actually stuck to both. The only reason I'm not giving 5 stars is because the waiting area could be improved with complementary beverages for customers and the bathroom was out of order, but I'm here for tires and basic auto repairs, not for bad coffee or to use the bathroom. I'll definitely be back next time I need tires or other auto repairs. PRO TIP: Walk down to Dunkin (59-61 Morris St) while waiting for your vehicle for tasty hot and iced beverages and fresh baked goods along with free WiFi and a functional bathroom.

My name is keith white I got a acura MDX 1-6-26 took it back was hereing some noise with the breaks…read moreyoung Man told me that your truck is missing a senser in the bumper. I Said thst why it's always beeping. Went back to talk to the sales person he said we inspected every vichle and he would have known if it was a hole in the bumper. That's some bullshit I went off on him man just fix my truck I'm not paying for this. Got the service manager name and number call him took him a week to call me back still don't have the sensor that telling me it's on back order really ok that's what Pamela told the service need to be coached how deal with customer.

NEVER BUY A CAR FROM THIS DEALERSHIP!!! I operate a fleet of vehicles and as such buy a good number…read moreof vehicles. I have Fords, Dodges, Lexus, Chevrolets, Smarts etc., this group, The Neilson Group, is absolutely the worst to deal with! I bought the $3000+ extended warranty "Bumper to Bumper", "Everything Included" for a Dodge Caravan. The door moldings fell off of the car on both the driver and passenger side front doors...not covered. The transmission failed last DECEMBER, they didn't repair it, the insurance company opted to buy back the policy. First, they sent me a check with the wrong name on it. In May they said they were issuing a new check to the dealership. The dealership continues to say they "have not received the check, it should be here soon". IT IS NOW AUGUST!!! And I'm still getting the runaround! HORRIBLE EXPERIENCE!

Julio was a great salesman who was very transparent and upfront. They didn't deviate from the price…read moreshown on the website. No games, good business.

A mill for service, add add ons , the find everything right after the warranty expires. biggest…read morescam is the interior air filter. tried to charge $90 after 6 k. have done it to others too