I needed a new car and after doing some research I landed on Koeppel Mazda for being the largest…read moreMazda dealer in the boroughs. I didn't want to travel to NJ to buy a car and Koeppel had what seemed like many positive reviews. Made an appoint for a test drive. Enjoyed the car even more this time around. Met with Jim Mendez who made the car buying process very easy. We went through the numbers, ran my credit, signed some documents and we were done! Jim was upfront, clear, and consise. No added weird fees either. And just like that the car was ready in a few hours and I went home with a brand new car. Buy here! Will update the review when I deal with the service department when the time comes.

They left the oil cap off. Oil all over the engine. They gave me one free oil change as…read morecompensation. The next year they left the air filter cover off. No compensation for that.

It's a car dealership, it's going to be kind of a crappy experience no matter what you do…read more Having said that, it was a breath of fresh air to shop here after a bad experience at another dealership. I came in with a TrueCar price on a used car with nearly no miles on it. They honored the price (which, I'll admit was the sale price on the car at the dealership) and the taxes and fees added were actually LOWER than the estimated fees TrueCar gave me. We shook hands, called our car insurance, ran over to the bank, and came back ready to drive off that day. Once we came back, we were brought to the main building without much explanation to wait for, it turned out, the guy who does the financial and legal part and closes the deal. We were told "5 to 10 minutes" but it ended up being over 30, and nobody was able to tell us who or what we were waiting for until the guy was finally available. All things considered a minor bump in an otherwise overall positive experience. We came home that day with the exact car we saw online for the "excellent price" we saw on TrueCar.

Koppel was sold and its now called heights nissan expect rude and guetto service in person or over…read morethe phone and a change on prices that makes no sense at all i was told one price over the phone 1,800$ for a service and a part being change on my car when i went to pick the car up they had added another 150$ 1,950$ (total) to the price and when i told the lady that was my representative (natalie) thats not the price you gave me over the phone she changed it but that just made me think she could have easily charge me 150$-200$ less if she wanted to are they just making prices as they go?

brought my car here for a recall check and tire rotation. prompt service, comfy waiting area, free…read morewifi, snacks and coffee, and they washed my car before returning it to me. would recommend!

STAY AWAY! SALES TAX SCAM AND FRAUD! i leased a car for 36 months! my total lease term is roughly…read more$18k. They tried to illegally charge me $4300 in sales tax for the entire value of the car, refused to provide a sales tax percentage, and when I said I'm leaving the sales tax magically lowered to $2500. I WAS STILL OVERCHARGED $870 as I should pay no more than $1629 in sales tax! I will be reporting them to dept of finance/taxation and department of motor vehicles! STAY AWAY! deceptive practices!

I have been coming here for two years now to service my new Corolla Cross. I don't have any…read moreproblems when I come here. They're efficient and pretty quick to service the car. They text with updates while I'm waiting. They even provide video updates of my car's service. It's not what you would call a fancy place but it gets the job done and my car works great every time. The employees in the service dept have always been helpful whenever I go there.

Worst dealership ever, they discriminate people of the LGBTQ community as well as try to scam…read morepeople. Beware of this dealership: Don't shop there, go to Toyota of Manhattan better or Toyota Hillside. They tell you one price and then give you another price. You should only be paying MSRP price not more and if they offer a discount it's from the MSRP price. Beware when they say adjustment price, it's not a discount. They adding the adjustment price to the MSRP and you will end up paying more.

We've bought and leased cars from multiple dealerships across New York, New Jersey, and…read morePennsylvania, and none have come close to the level of service, professionalism, and transparency that the team at Paragon Honda provides. Big shoutout to Josiah for always being accommodating and consistently going above and beyond to make the process smooth and stress-free. If you're looking for a car, it's worth taking the time to visit Paragon Honda, tell them exactly what you're looking for and what your budget is. They genuinely work within your parameters and earn your business with class. Although the entire team here is A+, ask for Josiah and thank me later.

We purchased a Honda Civic about 12 years ago at Paragon Honda…read more When we did a test drive back then, the young and arrogant salesman who sold us our vehicle told us that he didn't drive Hondas since he drove a Lexus. Fast forward to last week when my wife and I went back to Paragon Honda looking to buy a brand new Civic. We walked around the lot outside looking at the few Civics they had. There were salesmen outside but not one of them greeted us or asked us if we had any questions. We then went into the dealership, walked around looking at cars for a while. No one greeted us; no one asked if they could assist us. Now, I don't know if the salesmen wouldn't help us because we were two women looking at cars, or if it was because the salesmen there realized we were looking for a Civic, which is one of their less expensive models. Needless to say, we left after about a half hour of no one speaking with us. The funny thing is we were ready to purchase the car and they WOULD have had a sale and our business (the dealership is the closest one to where we reside). Instead, we found a MUCH BETTER Honda dealership in Long Island. It was more of a trip for us, but they were very kind there and that's why we are purchasing our car from them. Paragon Honda is filled with douchey-dudes. Do not buy cars there. The salesmen there think they are better than everyone else. I still wonder if they would have assisted us if I walked in with a husband instead of my wife. Oh well. Their loss.

Loved working with Ibrahim. He helped me find the car I wanted. My family and I love the car.read more

Updating my Review: After experiencing issues with my new 2026 Kia Sportage, including concerns…read moreregarding the driver-side door and handle, management has now stepped in and is currently working with me toward a resolution after I reached out to Kia Customer Care for assistance. However, as far as my personal experience with salesperson Malike Freeman, I would not recommend purchasing a vehicle through him. My experience was that once the sale was completed, communication and follow-through regarding my concerns were lacking. I believe customer service should continue even after the paperwork is signed. I do appreciate management now responding and assisting with resolving the situation, and I hope the repair process continues smoothly moving forward.

I am pleasantly greeted by the manager; Aaron after being directed from the car rental door around…read morethe building by a representative. Apond entering the sales department; which exudes an aura of calm, I was matched up with a concerned sales professional who was interested in what I was looking for in a new car. My specific need was a 3rd row that could accommodate my 3 grandson's. The SUV she thoughtfully suggested happened to be the one. Other features also stood out. I have this thing about lifting the hood to observe and listen to the engine running. Apond looking at the next vehicle with a 3rd row, before I entered the driver seat, Rose put the hood was up for my visual and hearing the motor run inspection. For me along with no pressure sales, I appreciated Rose's concern for me ;the client to be pleased with the process. A pleasant car buying experience was the result of me being blessed with Rose's expertise and genuine concern for providing the client with positive outcome in the sale. Great job!

Bad customer service I went in was checking out the cars didn't get any help from anyone for 20 min…read moreso I just left .

I had a very good experience purchasing my car at Shah jee motors. This location may be smaller…read morethan most however the customer service is definitely what makes them stand out most in my opinion. Not like other dealerships where there's 50 employees running around and they're rushing you into making a bad decision and making up lies and false information to make you spend more. At Shah Jee Motors I was greeted and not rushed and helped every step of the way leading to the purchase of my new car. They kept their word and I left not feeling taken advantage of and that's very important for a hard working person like myself whom only has one day off of work per week. My time is valuable and they were very informative and made the process easier than most. So if you're looking for good customer service and comfort with good priced vehicles. Shah Jee Motors is the place to go! -EP-

Great people to deal with Love the selection…read more Amazing prices, bought a certified suburban great car great deal

Wonderful. I had a salesperson , Daniel. who was very knowledgable, patient and fair especially…read morewith a senior. He didn't push me. I felt very comfortable not leasing at the first visit. He gave me a fair price as I did do my research. As there were so many new icons on it needed a lot of time learning them. Eunice is there to work with you even after getting the car. She was an excellent teacher. All in all I am very comfortable recommending them to my family and friends. Ps I have the car for a few weeks now and I am very pleased that I got the crossover model.

I had a wonderful experience at this dealership a week ago. I leased a Premium FORESTER this time…read more From the moment I came in I was treated with respect, not pressured and all were friendly yet professional. My salesman, Daniel Ruffin was so helpful in making my final decision. No pressure, different options and add ons were presented in a warm , unstressed atmosphere. The manager Gary Zia's, was most pleasant and gave me a great leasing plan that worked within my budget. Last but not least, the Finance Manager, Maureen Heffernan, helped me with the financial aspect of the deal in terms I could understand. She offered excellent advice as well. We laughed like we were old buddies. I highly recommend this dealership. Ask for Daniel Ruffin, he'll change your mind about dealing with underhanded , tricky car salesmen. He was the best! Thanks, Daniel. I'm off for a spin in my new Forester which is great.